Esse-ti Hi-Pro 1 Series Assembly instructions

Installation and Programming
MANUAL

Thank you for choosing an Esse-ti product
This product has been especially designed for
easy operation. It has been manufactured with
perfect workmanship using suitable materials for
long-lasting performance.
All Esse-ti products are subjected to extensive
reliability and operational testing in our
laboratories in order to provide total guarantee
for the user.
The User shall be responsible for defects arising from the use of the product. Esse-ti
shall only be responsible for defects according to and within the limitations set by the
Presidential Decree dated 24/05/1988 no. 224 (fulfilling the EEC directive no. 85/374 on
the harmonization of statutory and administrative regulations of the Member States on
the liability for damages arising from defective products under art. 15 of Law no. 183 of
16 April 1987).
Esse-ti reserves the right to modify the characteristics of the products at any time
without prior notice.

TABLE OF CONTENTS
General instructions for the installer.......................................................................................9
General Notes.....................................................................................................................9
Making the Installation.....................................................................................................10
Warnings..........................................................................................................................10
DESCRIPTION....................................................................................................................11
Default configurations ................................................................................................................. 12
User Profiles................................................................................................................................ 12
HI-PRO 280..........................................................................................................................13
Hardware Description.................................................................................................................. 13
Terminals..................................................................................................................................... 14
LEDs............................................................................................................................................ 15
DIP switches................................................................................................................................15
HI-PRO 280 Installation...................................................................................................16
Recommendations........................................................................................................................16
Operations to perform..................................................................................................................16
Accessory connections.....................................................................................................19
PSTN (analogue lines) optional board ......................................................................................... 19
ISDN Optional board...................................................................................................................19
Doorphone optional board ...........................................................................................................21
Doorphone connection.................................................................................................................22
Actuator Relays ...........................................................................................................................22
External Music on-hold source .................................................................................................... 23
Amplifier ..................................................................................................................................... 24
Digital Input.................................................................................................................................25
Connection to the PC........................................................................................................26
Working in Emergency Mode ..........................................................................................27
Maintenance.....................................................................................................................27
HI-PRO 412 RACK (ISDN).................................................................................................28
Front panel description ................................................................................................................28
Hardware description...................................................................................................................29
DIP switches................................................................................................................................29
HI-PRO 280 RACK (ISDN) Installation..........................................................................30
Recommendations........................................................................................................................30
Installation...................................................................................................................................30
Operations to perform..................................................................................................................31
Optionals Connection.......................................................................................................33
Batteries....................................................................................................................................... 33
Optional o Integrated Doorphone Board......................................................................................34
Connecting Doorphone................................................................................................................35
Actuator relays.............................................................................................................................37
External Music source .................................................................................................................37
Amplifier ..................................................................................................................................... 38
Digital input.................................................................................................................................39
Connection to the PC........................................................................................................40
Maintenance.....................................................................................................................40
Programmings to be performed during installation phase.....................................................41
Setting a default configuration .........................................................................................41
Programming for call forwarding.....................................................................................47

Programming of the switchboard model and of the internal connection to the personal
phone................................................................................................................................48
PROGRAMMINGS..............................................................................................................49
Access to programming....................................................................................................51
Password ..........................................................................................................................52
Modifying the installer password................................................................................................. 52
Modifying the user password.......................................................................................................52
Remote Programming number..........................................................................................53
Device reset......................................................................................................................54
Restoring the factory settings...........................................................................................54
Deleting the phonebook and the buffer memory.......................................................................... 55
Clock................................................................................................................................55
Date ............................................................................................................................................. 55
Time ............................................................................................................................................55
Profiles.............................................................................................................................57
Daily time band ...........................................................................................................................57
Weekly time band........................................................................................................................59
Numbering........................................................................................................................60
Extension numbering...................................................................................................................60
Internal call group ............................................................................................................61
Call group numbering..................................................................................................................61
Creating call groups..................................................................................................................... 62
Trunk lines programming.................................................................................................62
ISDN options....................................................................................................................63
Type of ISDN line ....................................................................................................................... 63
TEI programming ........................................................................................................................64
BRI Numbers programming.........................................................................................................64
Incoming calls managing............................................................................................................. 65
IDs Managing..............................................................................................................................67
Extension programming ...................................................................................................69
Outgoing calls..............................................................................................................................69
Doorphone calls...........................................................................................................................71
Unrestricted numbers...................................................................................................................72
Service activation.........................................................................................................................73
Incoming calls..................................................................................................................76
Programming incoming calls.......................................................................................................77
Line activation for external call forwarding.....................................................................79
Analogue Lines............................................................................................................................79
ISDN Lines..................................................................................................................................80
Enabling doorphone call forwarding................................................................................81
FAX..................................................................................................................................82
Programming the fax extension ...................................................................................................83
FAX-switch activation.................................................................................................................84
Messages..........................................................................................................................86
Message recording/playbac/deleting............................................................................................86
Activate musical backgroung.......................................................................................................87
Message protection......................................................................................................................88
Creating message sequences........................................................................................................88
Deleting message sequences........................................................................................................89
Activate musical backgroung for message sequences.................................................................. 89
Response service..............................................................................................................90
Choosing the Response message..................................................................................................90

Response programming ............................................................................................................... 91
DISA service....................................................................................................................92
Choosing the DISA message........................................................................................................92
DISA programming .....................................................................................................................93
Delayed DISA programming.......................................................................................................94
Automatic operator (IVR) ................................................................................................95
Assigning a IVR menu to a line...................................................................................................96
Automatic operator (IVR) programming .....................................................................................97
Assign the menu prompting message...........................................................................................98
Prompting message recording/playback.......................................................................................99
Defining menu events..................................................................................................................99
Defining the “Operating button” event ...................................................................................... 102
Service classes................................................................................................................103
Operating rules .......................................................................................................................... 103
Entering filtre sequences in a service class ................................................................................103
Removing filter sequences from a service class......................................................................... 104
Deleting a service class.............................................................................................................. 104
L.C.R..............................................................................................................................105
Assigning the lines to a service class ......................................................................................... 105
Assigning a provider to a service class ...................................................................................... 106
Deleting a provider code............................................................................................................ 107
Actuator relay configuration...........................................................................................107
ST series telephones memory buttons ............................................................................108
Assigning a service to a memory button.................................................................................... 109
Deleting a service from a memory button.................................................................................. 110
External music source ....................................................................................................110
Input enable ............................................................................................................................... 110
Activation over analogue lines................................................................................................... 110
Activation over ISDN lines........................................................................................................ 111
Testing External music source................................................................................................... 111
Amplifier........................................................................................................................112
Phonebook......................................................................................................................113
Storing a telephone number ....................................................................................................... 113
Deleting a stored number........................................................................................................... 113
ACD...............................................................................................................................114
Address to a single extension..................................................................................................... 114
Assigning a stored number to a VIP line.................................................................................... 115
Memory Buffer...............................................................................................................116
Incoming calls............................................................................................................................ 116
Outgoing calls............................................................................................................................ 116
Remote clearing recognition...........................................................................................117
Sampling extension flash time........................................................................................117
Remote programming.........................................................................................................119
Access from the Remote Programming Number........................................................................ 119
Access through user consent...................................................................................................... 119
Access from IVR menu.............................................................................................................. 119
SIGNALATIONS...............................................................................................................120
Tones..............................................................................................................................120
Call signals (Rings)........................................................................................................121
Technical specification.......................................................................................................123
System capacity......................................................................................................................... 123
Power supply ............................................................................................................................. 123
Signalling system....................................................................................................................... 123

Other features ............................................................................................................................ 123
Lines.......................................................................................................................................... 124
Dimensions................................................................................................................................ 124
Safety system............................................................................................................................. 124
CE conformity declaration .............................................................................................125

CONVENZIONI TIPOGRAFICHE Pagina 7
EDITING CRITERIA
This paragraph describes the editing criteria followed in this manual, together with their
meaning for easier user’s reference. The following table shows the printing styles on the left
and their meaning on the right column.
Example Meaning
CHAPTER
TITLE
Style used for the title of chapters. A new
chapter begins on a new page.
P RIMARY T ITLE
Style used for the title of large sections in a
chapter, such as the main titles of the chapter.
Secondary Title
Style used for the title of a specific paragraph
in the primary title.
Tertiary Title Style used for additional sections in a specific
paragraph
Example Style used for examples.
Note Style used for explicatory notes: pay attention!
Warning Style used to indicate possible risks for
individuals and properties: caution!
Normal text Style used for normal text.
Operation to e carried out
Style used to indicate the sequence of
operations that must be carried out for
programming or service implementation.

Pagina 8 EDITING CRITERIA
Apart from these styles, this manual also includes illustrative images and
symbols used to represent the operations to be carried out in a schematic way:
Symbol Meaning
, , , , , ,
, , , , , ,
.
Press the key that corresponds to the symbol
on the telephone keypad.
Indicates a telephone key: this symbol is
used in programming to indicate the entries
made by the operator.
Lift the handset from the Administrator
extension (or activate the handsfree mode).
Programming must be enabled.
Lift the handset from the Administrator
extension (or activate the handsfree mode).
Lift the handset (or activate the
handsfree mode) to engage the line.
Hang up (or deactivate the handsfree
mode) to clear the line.
A | B The vertical bar indicates that the possible
entry values are ‘A’ or ‘B’.
A [B] The square brackets indicate optional code
parts that can be omitted.

General instructions for the installer Pagina 9
GENERAL INSTRUCTIONS FOR THE
INSTALLER
G ENERAL N OTES
Carefully read the notes contained in this section as they provide important
information on the correct safe installation, use and maintenance of the product.
•The product must be EXCLUSIVELY used for the purpose it was designed
for. Esse-ti shall not be responsible for damages arising from improper use.
•The product has been designed in compliance with the regulations in force and
must be installed in system that comply with the provisions of law.
•Before connecting the product to the electric mains, make sure that the line
voltage corresponds to the value indicated on the product label.
•Always disconnect the product from the power supply mains before carrying
out any operation either inside or outside the product (cleaning, maintenance,
etc.).
•A protective cut-out switch must be installed upstream in order to interrupt
power supply in case of fault.
•Always refer to an authorized assistance centre for repair.
•Install the product in a well-ventilated place, making sure not to obstruct the
ventilation slots.
•Beware of symbols showing lightening with arrow inside a triangle since they
indicate the presence of dangerous voltage.
•Beware of symbols showing an exclamation mark inside a triangle since they
indicate potentially dangerous or even lethal situations that require utmost
attention.
•Do not use the product in association with other electric or electronic devices
that were not especially designed to be used with it.
•Do not install the product in potentially explosive environments.
•Make sure that the product has been installed as required.
•Do not introduce objects, liquids or powders inside the product. Do not use
sprays inside the product.
•Do not open the product case since it does not contain any user-serviceable
parts. If necessary, contact an authorized assistance centre.
•In case of gas leaks in the environment do not use the telephone to make an
emergency call.

Pagina 10 General instructions for the installer
•When replacing the batteries, arrange for suitable disposal with similar waste.
•Packing components (such as plastic bags, foam polystyrene, etc.) must be
kept out of the reach of children because potentially dangerous.
M AKING THE I NSTALLATION
Internal telephone installations must be carried out by specialized personnel.
The installation and connection of telephone terminals to the
telecommunications network that do not comply with the regulations in force is
not permitted.
W ARNINGS
The main causes of interference on telephone lines and power supply mains
(that may result in malfunctioning or damages to the product) are:
•accidental contacts with lines with higher voltage (short circuit)
•electromagnetic association with other conductors located nearby
•sudden load variations, especially for power supply lines (electric motors, etc.)
•temporary interference caused by weather conditions (lightening)
Protections for telephones lines must be inserted not only on external, but also
on extension lines outside the building or lines connected to devices that are
powered from the mains (i.e. fax, modem, answering machine, cordless
telephone, etc.).
The protection for power supply lines must be connected to the input of the
product power line.
The earth terminal of the protections must be connected to a working earth
system to ensure the correct operation of the devices.

DESCRIPTION Pagina 11
DESCRIPTION
Hi-Pro is a performing and professional system, it is particularly suitable for
Companies and SOHO solutions.
The 280 version provides 2 analogue external lines and 8 extensions (optional
board for 2 analogue external lines and 4 extension, or 2 BRI and 4 extensions
are available).
The 412 Rack version provides 4 analogue external lines and 12 extensions.
The 412 Rack ISDN version provides 2 BRI and 12 extensions.
Every model of Hi-Pro is characterized by the following features and
functionalities:
•7 default configurations for a rapid start-up
•3 user profiles (DAY, NIGHT, CUSTOM), manual or automatic recall
depending on time bands
•Internal and External Caller ID (FSK standard) on analogue and system
telephone sets
•Display Name if contact of the phone book
(only system telephone set and alphanumeric analogue phones, FSK
standard).
•Built-in Courtesy Responder (1 channel in 280 version and 2 in the 412
one)
•Built-in IVR (Interactive Voice Response) with 10 customizable and
concatenable menus
•Built-in Voicemail
•Built-in DISA Service
•30 customizable messages
(available for Courtesy Responder, IVR, DISA and Voicemail services)
•30 minutes available in 280 version and 60 for the 412 one (among
Voicemail and the 30 customizable messages)
•External Waiting message with A/50 or other audio source
•Automatic switch-FAX with the possibility of inserting a different FAX
extension for each external line
•Automatic switch-FAX based on ISDN number, with the possibility of
inserting a different FAX extension for each BRI
•ACD (Automated Call Distribution)
•L.C.R. (Least Cost Routing)

Pagina 12
•External call forwarding
•Doorphone call forwarding
•Telerescue (with ST350 telephone sets)
•Alarm dialler
•Remote Ambient listening via system phones
•Remote relay activation
•Vocal notification of the operations carried out
•200-entry phonebook
•Buffer ( 1500 incoming/outgoing calls)
•System clock
•Doorphone board to allow connection to traditional doorphones 4+1
(optional for analogue versions, built-in for ISDN versions)
. 2 ringer inputs
. 1 speech input
•2 programmable relays
•1 configurable digital inputs
•External amplifier exit
•External music source input
•Up to 8 ST600 Personal Phone telephone systems
•Optional batteries for emergency operation (only Rack models)
•24Vdc power supply input for emergency operation (only Rack models)
•Local programming via DTMF telephone or via USB port
•Remote programming via V.21 MODEM
•Firmware update via USB port
Default configurations
The default configuration includes a series of programmings that define the
basic operation of the system.
During installation, it is possible to recall the chosen configuration with a single
code, thus preparing the whole system to operate.
User profiles
A profile identify the Hi-pro behaviour according to the user’s needs:
•DAY: user at home/office;
•NIGHT: user not at home/office;
•CUSTOM: user is in a different situation.

HI-PRO 280 Pagina 13
HI-PRO 280
Hardware Description
A 230V~ power supply terminals
B GND faston terminal
C DIP switches for firmware update
D Optional Doorphone board for connecting traditional doorphones
E A/50 or other music source terminals
F Relays terminals
G System Telephones power supply and signals terminals
H Optional board jumpers
I Terminals
L RJ-45 connector for BRI-1 (T01)
M RJ-45 connector for BRI-2 (T02)
N Extension 1 plug hole
O USB port for computer

Pagina 14 HI-PRO 280
Terminals
Relay 1: Relay 1 terminals
Relay 2: Relay 2 terminals
S2 –: “–“ signals terminal (extensions 7~12)
S2 +: “+“ signals terminal (extensions 7~12)
S1 –: “–“ signals terminal (extensions 1~6)
S1 +: “+“ signals terminal (extensions 1~6)
ALL: Alarm input
+ 5: Common for Alarm input
Cit 5: Doorphone call 2
Cit 4: Doorphone call 1
Cit 3: Doorphone common terminal
Cit 2: Doorphone speech output
Cit 1: Doorphone speech input
AMPL: Amplifier exit
GND: Not used
INT 12: Extension 12 terminals
INT 11: Extension 11 terminals
INT 10: Extension 10 terminals
INT 9: Extension 9 terminals
INT 8: Extension 8 terminals
INT 7: Extension 7 terminals
INT 6: Extension 6 terminals
INT 5: Extension 5 terminals
INT 4: Extension 4 terminals
INT 3: Extension 3 terminals
INT 2: Extension 2 terminals
INT 1: Extension 1 terminals
Linea 4: Analogue line 4 terminals
Linea 3: Analogue line 3 terminals
Linea 2: Analogue line 2 terminals
Linea 1: Analogue line 1 terminals

HI-PRO 280 Pagina 15
LEDs
Hi-Pro 280 has 4 LEDs which are visible from outside the cabinet:
Electric mains Power Supply
Device status
Computer connection
Profile in use
Led Status
Power supply
OFF: mains absent
ON: mains present
Device status Flash: regular operation
Computer connection ON: Computer connected to Hi-Pro
Profile in use
OFF: DAY profile
ON: NIGHT profile
Flash: CUSTOM profile
DIP switches
The correct position of the switches is shown in the figure below:

Pagina 16 HI-PRO 280
HI-PRO 280 INSTALLATION
The following connections must be provided:
•connection to a 230 Vac power supply socket
•connection to external telephone networks, if needed
•connection of BCA (analogue standard) telephones
•connection of ST 600 Personal Phone system telephones
•connection of doorphone, if any
•connection of actuator relays, if any
•connection of digital inputs, if any.
Recommendations
- Do not install Hi-Pro near other electronic or magnetic devices, since they
could be affected by RF interferences coming from the device.
- Do not lay the telephone cables near the 230 Vac mains.
- We recommend connecting the telephones to Hi-Pro using a twisted pair
cable. Use multi-pair cables only when absolutely inevitable (and, in any case,
never more than 20 m long).
Operations to perform
Drill two 5 mm diameter holes on the wall, 6 cm apart and screw the
racket.
Place Hi-Pro on the racket and make it slide
Loosen the right lateral part of the lid and rotate it downwards.
Connecting the external lines
Connect, if present, the external lines to the analogue lines terminals
(see Terminals page Errore. Il segnalibro non è definito.).
Connecting internal telephones
Connecting ST 600 Personal Phone system telephones
Up to 8 system telephones can be connected to Hi-Pro .
ST 600 telephones allow knowing the status of the external lines and the
extensions, making the use easier. Moreover, they are interfaceable with the
PC.

HI-PRO 280 Pagina 17
Preparing the connection of ST 600 Personal Phone system telephones, RJ11
sockets must be provided, and wiring must be made with a 2-pair cable.
Plug RJ11 6/4 ST 600
Pin 1 S +
Pin 2 Numbered
terminal
Pin 3
Pin 4 S -
When a system telephone is connected to the Hi-Pro terminal board, the first
pair (Pin 2-3) must be connected to the terminal marked with the number of the
extension to be connected; the second pair (Pin 1-4, power supply and signals
terminals) must be connected to the “S+/S-” terminals, paying attention on the
polarity. Specifically “S1+/S1-“ terminals are intended to extensions 1~6, while
“S2+/S2-“ terminals are intended to extensions 7~12).

Pagina 18 HI-PRO 280
Connecting BCA (analogue) telephones
When connecting BCA telephones, it is sufficient to provide for the passage of
the cable to one pair. The pair (Pin 2-3) must be connected to the terminal
marked with the number of the extension to be connected.
Connection example
Connect the telephones.
Start-up
Reposition the lateral part of the lid.
Connect mains ca le to power supply.
This way, Hi-Pro is operative and ready to be programmed and used.
Switch-off
Disconnect the power supply ca le.

HI-PRO 280 Pagina 19
A CCESSORY CONNECTIONS
PSTN (analogue lines) optional board
With the PSTN optional board (2 external lines and 4 extensions), it is possible
to extend the Hi-Pro 280 up to 4 analogue lines and 12 extensions.
Installation
Disconnect Hi-pro from the mains.
Unhook the right side of the lid and turn it down.
Open the remaining part of the lid unfastening the screw on top and
turn it down.
Remove jumpers in JP3 (H in picture page 13).
Insert the optional oard in connectors: JP1, JP2, JP3, JP5 and JP9
making sure that all the pins are inserted into the slots.
Reassem le the main part of the lid and tighten the screw.
Replace the right side of the lid .
Connect the mains.
ISDN optional board
With the ISDN optional board (2BRI – 4 extensions – doorphone), it is possible
to extend the Hi-Pro 280 up to 2 BRI and 12 extensions.
Note: with ISDN board it is possible to configure the system for 2
BRI or 2 analogue lines and 1 BRI.
This board it is also integrated with a doorphone interface for the connection of
traditional doorphone systems (4/5 wires). The interface manages 2 ringer
inputs and 1 speech input.
If the optional board is inserted, relays 1 and 2 are automatically assume the
function of a door opener (door 1 and door 2 respectively), but they may also
be used as actuators.
Note: relays 1 and 2 can command loads with up to 10A to 24V
absorption.

Pagina 20 HI-PRO 280
A Input volume adjusting trimmer (from doorphone to telephone)
B Output volume adjusting trimmer (from telephone to doorphone)
C Bus ISDN T01 termination jumpers (resistance)
D Bus ISDN T02 termination jumpers (resistance)
Installation
Disconnect Hi-pro from the mains.
Unhook the right side of the lid and turn it down.
Open the remaining part of the lid unfastening the screw on top and
turn it down.
Remove jumpers in JP3 (H in picture page 13).
Insert the optional oard in connectors: JP1, JP2, JP3, JP5 and JP9
making sure that all the pins are inserted into the slots.
If necessary remove us termination jumpers (C and D in previous fig.).
Note: the termination resistances must be inserted only in the last
plug of the bus.
Reassem le the main part of the lid and tighten the screw.
Replace the right side of the lid .
Connect the mains.