NEC ELECTRA ELITE IPK II User manual

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FEATURES AND
SPECIFICATIONS MANUAL
INT-1072 (IPK II)
DOCUMENT REVISION 4C
(VERSION 2100)

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Dterm is a registered trademark of NEC Corporation and Electra Elite is a registered trademark of NEC
America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T is a registered
trademark of American Telephone and Telegraph Company. Lucent Technologies is a trademark or
service mark of Lucent Technologies Inc. Nortel Networks and the Nortel Networks logo are
trademarks of Nortel Networks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC.
Copyright 2009
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC Electra Elite IPK II System.
The Electra Elite IPK II system is a feature-rich key system that provides many features including
Automatic Call Distribution, Computer Telephony Integration, IP Station and IP Trunk support, ISDN
compatibility, PBX compatibility, TAPI compatibility, Voice over Internet Protocol and Uniform Call
Distribution.
The Electra Elite IPK II system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The Electra Elite IPK II system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
Electra Elite IPK II General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the Electra Elite IPK II system and can be used to
present information to potential customers.
Electra Elite IPK II System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the Electra Elite IPK II KSU, ETUs, Multiline Terminals, and optional
equipment.

Electra Elite IPK II Programming Manual
This manual provides instructions for programming the Electra Elite IPK II system using a Multiline
Terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information ....................................................................................... 1-1
Section 2 Multiline Terminals used with the System ..................................................... 1-1
Chapter 2 Features
Section 1 About This Chapter ........................................................................................ 2-1
Section 2 Important Notes ............................................................................................ 2-2
Section 3 IPK to IPK II Feature Comparison List .......................................................... 2-3
Section 4 Features ...................................................................................................... 2-12
Account Code Entry ............................................................................. 2-13
Account Code – Forced/Verified/Unverified ......................................... 2-19
Alarm .................................................................................................... 2-27
Alarm Reports ...................................................................................... 2-31
Alphanumeric Display ........................................................................... 2-43
Analog Communications Interface (ACI) .............................................. 2-45
Ancillary Device Connection ................................................................. 2-53
Answer Hold ......................................................................................... 2-57
Answer Key .......................................................................................... 2-59
Attendant Call Queuing ........................................................................ 2-61
Automatic Call Distribution (ACD) ........................................................ 2-63
Automatic Release ............................................................................... 2-81
Automatic Route Selection ................................................................... 2-83
Background Music ................................................................................ 2-95

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ii Table of Contents
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Document Revision 4C Electra Elite IPK II
Barge-In ............................................................................................... 2-97
Battery Backup – System Memory ..................................................... 2-101
Battery Backup – System Power ........................................................ 2-103
Call Appearance (CAP) Keys ............................................................. 2-105
Call Arrival (CAR) Keys ...................................................................... 2-109
Call Duration Timer ............................................................................ 2-113
Call Forwarding .................................................................................. 2-115
Call Forwarding – Centrex ................................................................. 2-127
Call Forwarding/Do Not Disturb Override ........................................... 2-131
Call Forwarding, Off-Premise ............................................................. 2-133
Call Forwarding – Park and Page ...................................................... 2-145
Call Forwarding with Follow Me ......................................................... 2-149
Call Monitoring ................................................................................... 2-153
Call Redirect ....................................................................................... 2-159
Call Waiting/Camp-On ....................................................................... 2-161
Callback ............................................................................................. 2-165
Caller ID ............................................................................................. 2-169
Caller ID Call Return .......................................................................... 2-183
Central Office Calls, Answering ......................................................... 2-187
Central Office Calls, Placing .............................................................. 2-195
Class of Service ................................................................................. 2-203
Clock/Calendar Display ...................................................................... 2-223
CO Message Waiting Indication ......................................................... 2-227
Code Restriction ................................................................................. 2-231
Code Restriction, Dial Block ............................................................... 2-239
Code Restriction Override .................................................................. 2-243
Computer Telephony Integration (CTI) Applications .......................... 2-249
Conference ......................................................................................... 2-251
Conference, Voice Call/Privacy Release ........................................... 2-259

Electra Elite IPK II Document Revision 4C
Features and Specifications Manual iii
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Continued Dialing ............................................................................... 2-263
Cordless Telephone Connection ........................................................ 2-267
Data Line Security .............................................................................. 2-271
Delayed Ringing ................................................................................. 2-273
Department Calling ............................................................................. 2-277
Department Step Calling .................................................................... 2-287
Dialing Number Preview ..................................................................... 2-289
Dial Pad Confirmation Tone ............................................................... 2-291
Dial Tone Detection ............................................................................ 2-293
Digital Trunk Clocking ........................................................................ 2-297
Digital Voice Mail ................................................................................ 2-305
Direct Inward Dialing (DID) ................................................................. 2-321
Direct Inward Line (DIL) ..................................................................... 2-337
Direct Inward System Access (DISA) ................................................. 2-341
Direct Station Selection (DSS) Console ............................................. 2-353
Directed Call Pickup ........................................................................... 2-361
Directory Dialing ................................................................................. 2-365
Distinctive Ringing, Tones and Flash Patterns ................................... 2-369
Do Not Disturb .................................................................................... 2-375
Door Box ............................................................................................ 2-379
Drop Key ............................................................................................ 2-385
Dterm Cordless II Terminal .................................................................. 2-389
Dterm Cordless Lite II Terminal ........................................................... 2-397
Dterm Handset Cordless ..................................................................... 2-401
Dterm IP Gateway System .................................................................. 2-407
E911 Compatibility ............................................................................. 2-411
Electra Elite IPK Terminals ................................................................. 2-417
Electra Elite Terminal Migration ......................................................... 2-425
EliteApps – Interactive Voice Response ............................................ 2-429

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iv Table of Contents
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Document Revision 4C Electra Elite IPK II
Elite CallAnalyst ................................................................................. 2-433
Facsimile CO Branch Connection ...................................................... 2-443
Flash .................................................................................................. 2-445
Flexible System Numbering ............................................................... 2-447
Flexible Timeouts ............................................................................... 2-461
Forced Trunk Disconnect ................................................................... 2-465
Group Call Pickup .............................................................................. 2-469
Group Listen ....................................................................................... 2-473
Handset Mute ..................................................................................... 2-475
Handsfree and Monitor ....................................................................... 2-481
Handsfree Answerback/Forced Intercom Ringing .............................. 2-485
Headset Operation ............................................................................. 2-489
Hold .................................................................................................... 2-493
Hotel/Motel ......................................................................................... 2-499
Hot Key-Pad ....................................................................................... 2-505
Hotline ................................................................................................ 2-509
Howler Tone Service .......................................................................... 2-513
Intercom ............................................................................................. 2-515
Internal Hub ........................................................................................ 2-521
IP Extenders/Mobile ConneX ............................................................. 2-527
IP Station (MEGACO) – IAD (Integrated Access Device) ................. 2-531
IP Station (MEGACO) – MG 16 ......................................................... 2-537
IP Station (SIP) – MG16 ..................................................................... 2-559
IP Trunk – H.323 Protocol .................................................................. 2-571
IP Trunk – (SIP) Session Initiation Protocol ....................................... 2-573
IP Trunk (SIP) – MG16 ....................................................................... 2-577
IPK II In-Mail ....................................................................................... 2-593
IPK II – PC Assistant .......................................................................... 2-613
IPK II – PC Attendant ......................................................................... 2-617

Electra Elite IPK II Document Revision 4C
Features and Specifications Manual v
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IPK II VoIP Management System ....................................................... 2-621
ISDN Compatibility ............................................................................. 2-635
K-CCIS – IP with IAD ......................................................................... 2-655
K-CCIS – IP with PVA ........................................................................ 2-661
K-CCIS – T1 ....................................................................................... 2-669
Last Number Redial ............................................................................ 2-675
Licensing ............................................................................................ 2-679
Line Preference .................................................................................. 2-683
Long Conversation Cutoff ................................................................... 2-687
Meet Me Conference .......................................................................... 2-691
Meet Me Paging ................................................................................. 2-695
Meet Me Paging Transfer ................................................................... 2-699
Memo Dial .......................................................................................... 2-703
Message Waiting ................................................................................ 2-707
Microphone Cutoff .............................................................................. 2-713
Multiline Conference Bridge ............................................................... 2-715
Multimedia Conference Bridge ........................................................... 2-719
Multiple Trunk Types .......................................................................... 2-725
Music on Hold ..................................................................................... 2-735
Name Storing ..................................................................................... 2-741
Night Service ...................................................................................... 2-745
Off-Hook Signaling ............................................................................. 2-751
One-Digit Dial Option ......................................................................... 2-757
One-Touch Calling ............................................................................. 2-761
Operator ............................................................................................. 2-765
(OPX) Off-Premise Extension ............................................................ 2-767
Paging, External ................................................................................. 2-769
Paging, Internal .................................................................................. 2-775
Park .................................................................................................... 2-779

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vi Table of Contents
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Document Revision 4C Electra Elite IPK II
PBX Compatibility .............................................................................. 2-787
PC Programming ................................................................................ 2-793
Power Failure Transfer ....................................................................... 2-805
Prime Line Selection .......................................................................... 2-807
Private Line ........................................................................................ 2-811
Programmable Function Keys ............................................................ 2-815
Programming from a Multiline Terminal ............................................. 2-819
Pulse to Tone Conversion .................................................................. 2-823
Quick Transfer to Voice Mail .............................................................. 2-825
Redial Key .......................................................................................... 2-829
Remote (System) Upgrade ................................................................ 2-831
Repeat Redial .................................................................................... 2-835
Resident System Program ................................................................. 2-839
Reverse Voice Over ........................................................................... 2-841
Ring Groups ....................................................................................... 2-845
Ringdown Extension, Internal/External .............................................. 2-849
Room Monitor ..................................................................................... 2-853
Save Number Dialed .......................................................................... 2-859
Secondary Incoming Extension .......................................................... 2-863
Secretary Call (Buzzer) ...................................................................... 2-867
Secretary Call Pickup ......................................................................... 2-871
Selectable Display Messaging ........................................................... 2-873
Selectable Ring Tones ....................................................................... 2-877
Serial Call ........................................................................................... 2-881
Single Line Telephones, Analog 500/2500 Sets ................................ 2-883
SLT Adapter ....................................................................................... 2-889
SNMP Simple Network Management Protocol .................................. 2-893
Softkeys ............................................................................................. 2-897
Speed Dial – System/Group/Station .................................................. 2-899

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Features and Specifications Manual vii
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Station Add-On Console ..................................................................... 2-909
Station Hunt ........................................................................................ 2-911
Station Message Detail Recording ..................................................... 2-913
Station Name Assignment – User Programmable .............................. 2-931
Station Relocation .............................................................................. 2-935
Synchronous Ringing ......................................................................... 2-939
T1 Trunking (with ANI/DNIS Compatibility) ........................................ 2-941
Tandem Ringing ................................................................................. 2-949
Tandem Trunking (Unsupervised Conference) .................................. 2-953
TAPI Compatibility .............................................................................. 2-967
Tone Override .................................................................................... 2-971
Traffic Reports .................................................................................... 2-975
Transfer .............................................................................................. 2-979
Trunk Group Routing .......................................................................... 2-991
Trunk Groups ..................................................................................... 2-995
Trunk Queuing/Camp-On ................................................................... 2-999
Unified Messaging ............................................................................ 2-1003
Uniform Call Distribution (UCD) ....................................................... 2-1017
Uniform Numbering Network ............................................................ 2-1025
Universal Slots ................................................................................. 2-1031
User Programming Ability ................................................................. 2-1049
Virtual Extensions ............................................................................. 2-1051
Voice Mail Integration (Analog) ........................................................ 2-1057
Voice Mail Message Indication on Line Keys ................................... 2-1069
Voice Over ........................................................................................ 2-1073
Voice Over Internet Protocol (VoIP) ................................................. 2-1077
Voice Response System (VRS) ....................................................... 2-1089
Volume Controls ............................................................................... 2-1109
Warning Tone For Long Conversation ............................................. 2-1111

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viii Table of Contents
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Document Revision 4C Electra Elite IPK II
Wireless - DECT .............................................................................. 2-1115
Chapter 3 Codes Tables
Section 1 About This Chapter ....................................................................................... 3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch Key
Operation ..................................................................................................... 3-1
Section 3 Using Handsfree .......................................................................................... 3-2
Chapter 4 Feature Availability by Software
Revision
Section 1 Feature Availability Chart .............................................................................. 4-1

Features and Specifications Manual ix
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LIST OF FIGURES & TABLES
Figure 1-1 Key Assignment Example .................................................................................. 1-2
Table 2-1 Sample Alarm Report ...................................................................................... 2-32
Table 2-2 Alarm Report Definitions ................................................................................. 2-33
Table 2-3 Alarm Report Item Definitions ......................................................................... 2-33
Table 2-4 Sample System Information Printout ............................................................... 2-34
Table 2-5 Keys for Entering Names .............................................................................. 2-178
Table 2-6 Class of Service Options (Administrator Level), Program 20-07 ................... 2-205
Table 2-7 Class of Service Options (Outgoing Call Service), Program 20-08 ............... 2-207
Table 2-8 Class of Service Options (Incoming Call Service), Program 20-09 ............... 2-209
Table 2-9 Class of Service Options (Answer Service), Program 20-10 ......................... 2-210
Table 2-10 Class of Service Options (Hold/Transfer Service), Program 20-11 ............... 2-211
Table 2-11 Class of Service Options (Charging Cost Service), Program 20-12 .............. 2-214
Table 2-12 Class of Service Options (Supplementary Service), Program 20-13 ............ 2-215
Table 2-13 Class of Service Options for DISA/E&M Service, Program 20-14 ................. 2-219
Figure 2-1 Department Calling Priority Call Routing........................................................ 2-280
Figure 2-2 Department Calling Circular Routing.............................................................. 2-281
Table 2-14 Dial Tone Detection Program Interaction ...................................................... 2-294
Figure 2-3 Digital Trunk Clocking Example 1 .................................................................. 2-299
Figure 2-4 Digital Trunk Clocking Example 2 .................................................................. 2-299
Figure 2-5 Digital Trunk Clocking Example 3 .................................................................. 2-300
Figure 2-6 Digital Trunk Clocking Example 4 .................................................................. 2-300
Figure 2-7 Digital Trunk Clocking Example 5 .................................................................. 2-301
Figure 2-8 Digital Trunk Clocking Example 6 .................................................................. 2-301
Figure 2-9 Digital Trunk Clocking Example 7 .................................................................. 2-302

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xList of Figures and Tables
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Document Revision 4C Electra Elite IPK II
Figure 2-10 Digital Trunk Clocking Example 8 .................................................................. 2-302
Table 2-15 Example 2 (Manual Change) ........................................................................ 2-326
Table 2-16 LED Flash Patterns ....................................................................................... 2-335
Table 2-17 DSS/BLF Priority Chart ................................................................................. 2-353
Table 2-18 Distinctive Ringing: Tones and Flash Patterns ............................................ 2-369
Table 2-19 Electra Elite IPK Telephone Specifications ................................................... 2-422
Table 2-20 Service Code Setup (for System Administrator), Program 11-10 ................. 2-451
Table 2-21 Service Code Setup (for Setup/Entry Operation), Program 11-11 ................ 2-452
Table 2-22 Service Code Setup (for Service Access), Program 11-12 ........................... 2-455
Table 2-23 Service Code Setup (for ACD), Program 11-13 ............................................ 2-457
Table 2-24 Service Code Setup (for Hotel), Program 11-14 ........................................... 2-458
Table 2-25 Service Code Setup, Administrative (for Special Access),
Program 11-15 .............................................................................................. 2-459
Table 2-26 Service Tone Setup, Program 80-01-01 ....................................................... 2-476
Table 2-27 Service Tone Setup, Program 80-01-02 ....................................................... 2-480
Figure 2-11 Example – Static IP Addressing, One LAN.................................................... 2-550
Figure 2-12 Example – Dynamic IP Addressing, One LAN............................................... 2-551
Figure 2-13 Example – Static IP Addressing, Routed WAN.............................................. 2-552
Figure 2-14 IP Phone Programming.................................................................................. 2-555
Figure 2-15 Example – SIP Phone.................................................................................... 2-569
Figure 2-16 MEGACO Station Card .................................................................................. 2-625
Figure 2-17 Single IP Trunk............................................................................................... 2-627
Figure 2-18 Multiple IAD (Trunk/MEGACO Station Card .................................................. 2-629
Figure 2-19 Multiswitch Site .............................................................................................. 2-632
Table 2-28 Restrictions for Calling Party Names ............................................................ 2-637
Table 2-29 Keys for Entering Names .............................................................................. 2-744
Figure 2-20 PC Programming Overview............................................................................ 2-794

Electra Elite IPK II Document Revision 4C
Features and Specifications Manual xi
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Figure 2-21 PCPro Connection Dialog Box ....................................................................... 2-795
Figure 2-22 WebPro Login Screen .................................................................................... 2-796
Table 2-30 PC Pro to CPUII Version Comparison Chart ................................................. 2-798
Table 2-31 Selectable Display Messaging Defaults ........................................................ 2-873
Table 2-32 Selectable Display Message – Character Entry Chart .................................. 2-875
Figure 2-23 SNMP Managed System................................................................................ 2-893
Table 2-33 Keys for Entering Names .............................................................................. 2-904
Table 2-34 SMDR Report Definitions .............................................................................. 2-916
Table 2-35 SMDR Report Format with Program 35-02-14 Set to 0 ................................. 2-917
Table 2-36 SMDR Report Format with Program 35-02-14 Set to 1 ................................. 2-918
Table 2-37 SMDR Summary Report ................................................................................ 2-920
Table 2-38 Keys for Entering Names .............................................................................. 2-933
Table 2-39 TAPI Commands ........................................................................................... 2-967
Figure 2-24 Uniform Call Distribution (UCD) Priority Call Routing................................... 2-1019
Figure 2-25 Uniform Call Distribution (UCD) Circular Routing......................................... 2-1020
Table 2-40 Maximum Capacities for Basic and Expanded Port Packages ................... 2-1031
Table 2-41 Maximum System Capacities for Station Interface ETUs ............................ 2-1032
Table 2-42 Maximum System Capacities for Trunk Interface ETUs .............................. 2-1039
Table 2-43 Maximum System Capacities for Application Interface ETUs ..................... 2-1042
Table 2-44 KSU Power-Based Calculator Chart ........................................................... 2-1044
Figure 2-26 IP Telephone Configuration.......................................................................... 2-1081
Table 2-45 Electra Elite IPK II VoIP Specifications ....................................................... 2-1082
Figure 2-27 Selecting Network Settings Menu ................................................................ 2-1084
Figure 2-28 Selecting DHCP Mode ................................................................................. 2-1085
Table 2-46 Voice Prompting Messages ......................................................................... 2-1093
Table 3-1 Post Dialing Service Codes – Single Digit Post Dialing Codes ......................... 3-2
Table 3-2 Service Codes by Number ................................................................................ 3-3

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xii List of Figures and Tables
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Document Revision 4C Electra Elite IPK II
Table 3-3 Service Codes by Feature ............................................................................... 3-13
Table 3-4 Function Key Codes by Feature ...................................................................... 3-23
Table 3-5 Function Key Codes by Number ..................................................................... 3-30
Table 4-1 Feature Availability by Software Revision ......................................................... 4-2