AT&T MERLIN II Attendant Assembly instructions

AT&T
MERLIN
®
II
COMMUNICATIONS SYSTEM
MERLIN II Attendant
Installer’s Guide

©1989 AT&T
Issue 2
All Rights Reserved
January, 1990
Printed in USA
NOTICE
The information in this document is subject to change without notice. AT&T
assumes no responsibility for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T.
To order copies of this document, call the AT&T Customer Information Center,
1-800-432-6600 and include the document number 518-600-017 with
your order.

Contents
Section 1: Installation Requirements
Overview
Equipment and Location
1-1
Requirements 1-7
Administration Procedures
Connecting the MERLIN II Attendant
1-10
1-14
Section 2: Initial Programming
Programming Features2-1
Section 3: Testing and Troubleshooting
Testing3-1
Troubleshooting3-3
Index

FCC Notification Information
INTERFERENCE
Federal Communications Commission (FCC) Rules
INFORMATION
require that you be notified of the following:
●
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions in this manual, may
cause interference to radio communications.
●
This equipment has been tested and found to comply
with the limits for a Class
A computing device
pursuant to Subpart J of Part 15 of FCC rules, which
are designed to provide reasonable protection against
such interference when operated in a commercial
environment.
●
Operating this equipment in a residential area is likely
to cause interference with radio communications, in
which case the user, at his or her own expense, will be
required to do whatever is necessary to correct the
interference.
●
The MERLIN II Attendant is designed to be connected
to a Basic (012) Telephone Module of the MERLIN
II
system control unit. It is not intended to be connected
directly to the network.
● The MERLIN II Attendant is
device.
> FCC registration number
a separately registered
: GRM3U8-19187-CIE
FCC Notification Information 1

Overview
KEY FEATURES
The MERLIN II Attendant answers incoming calls on
designated lines with a prerecorded message and directs
callers to the appropriate extension in the MERLIN® II
Communications System Release 3. This equipment can:
●
reduce the workload of the receptionist
●
insure incoming calls are answered during peak calling
periods
●
answer incoming calls after-hours and on holidays and
weekends
CAUTION: The MERLIN II Attendant only operates
with the MERLIN II Release 3 system and a 517C 13
Basic Telephone (012) Module.
Some of the key features of the MERLIN II Attendant are:
●
Security Code
An authorized caller code that must be entered before
changing any programmable features to protect
recorded announcements and other programming from
being changed by unauthorized personnel.
Remote Programmability
Features, including recorded announcements, can be
programmed from a Touch-Tone phone either on-site
or from a remote location.
Day/Night/Transfer Announcements
Specific greetings can be played to callers in response
to the time of day or the status of the call.
System Clock/Weekly Calendar
An internal clock and calendar can track business
hours and days of operation to allow the appropriate
announcement to be played to callers.
Overview 1-1

FRONT PANEL
•
Call Supervision
The MERLIN II Attendant can supervise calls and
monitor the progress of calls.
•
Alternate Routing
When the first requested extension is unavailable,
callers can be transferred automatically to an
secondary extension.
•
Battery Backup
Routing plans and programming changes can be saved
up to eight weeks following a power outage, provided
the battery is fully charged. Recorded announcements
can be saved up to three hours under the same
conditions.
There are three lights on the front panel as shown in
Figure 1-1. The lights indicate the following:
FIGURE 1-1 Front view of the MERLIN II Attendant.
•
power
MERLIN II Attendant is connected to a power source
when this light is on.
1-2 Overview

Off
BACK PANEL
•battery
Table 1-1 describes
combinations when
TABLE 1-1 Meaning of
the meaning of the different light
ac power is connected:
Power
Battery
Light Light
On
On
On
Off On
Off
Off
On Blinking
● talking
Power and Battery Lights
I
Description
Battery charging
Battery fully charged
Unit operating on battery power
Unit not operating; refer to “Troubleshooting”
Out of Service code; refer to “Troubleshooting.”
This light is on whenever the
answers and monitors a call. MERLIN II Attendant
The connectors and four setup switches on the back panel
are shown in Figure 1-2.
Overview 1-3

FIGURE 1-2 Back view of the MERLIN II Attendant.
•
reset
This recessed button resets the MERLIN II Attendant.
See “Troubleshooting” for details.
•
setup switches
There are four setup switches. Switches 1,2, and 3
control the MERLIN II Attendant response to a power
outage as shown in Table 1-2; switch 4 is not used.
1-4 Overview

TABLE 1-2 Meaning of Setup Switch Settings
Switch
1
2
3
4
On (Down)
Recorded
announcements are
retained during a
power outage
Routes and other
programming
parameters are
retained during a
power outage
The MERLIN II
Attendant continues to
answer calls during a
power outage
Not Used
Off (up)
Recorded
announcements are
erased during a power
outage
Routes and other
programming
parameters are reset to
defaults during a
power outage
The MERLIN II
Attendant does not
answer calls during a
power outage
Not Used
CAUTION: After connecting ac power to the
MERLIN II Attendant, be sure that switches 1 and 2 are
on (down). With this setting, recorded announcements
are saved up to three hours during a power outage
(assuming the battery is fully charged) and routing
plans and programming parameters are retained up to
eight weeks.
10 VAC
This is the
serial i/o
This is the
diagnostic
audio out
Not used
reserved
Not used
power connector.
connection for the printer to perform
tests.
Overview 1-5

•
to line
This connects the MERLIN II Attendant with the
Basic Telephone (012) Module on the MERLIN II
system control unit.
1-6 Overview