Karel MS38s Operating instructions

Karel MS38s
Telephone System
Programming
Guide
Edition 3.1

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CONTENTS
SECTION CODE PAGE
INTRODUCTION 1
GENERAL DEFINITIONS 3
ABBREVIATIONS 4
SYSTEM PROGRAMMING
I. PROGRAMMING MODE 5
I.1. PROGRAMMING MODE ENTRY (877777) 5
I.2. PROGRAMMING MODE EXIT (877778) 5
I.3. PROGRAMMING MODE ENTRY LOCK (837) 5
I.4. ENTERING PROGRAMMING CODES 6
II. EXTENSION PROGRAMS 7
II.1. SYSTEM SUPERVISOR (803) 7
II.2. EXTERNAL CALL AUTHORITY (887) 7
II.3. CALL PREFIX RESTRICTION (8007/8008) 8
II.4. CALL PREFIX RESTRICTION
OVERRIDE PERMISSION (887 E 8) 9
II.5. ACCESS GROUP (801) 9
II.6. ACCESS GROUP LINE MATCHING (802) 10
II.7. PBX GROUP (805) 11
II.8. PBX GROUP PARAMETERS (8026) 12
II.9. FLASH DISABLE (8071) 12
II.10. INTRUSION AUTHORITY (806) 13
II.11. AUTO-DIAL / INTRUSION IN CONFERENCE
PERMISSION
(8073) 14
II.12. EXTERNAL CALL PICK UP / TARGET FOR CALL
FORWARDING PERMISSION
(8074) 14
II.13. OUTGOING CALL TIME-OUT (801 E 9) 15
II.14. INCOMING CALL TIME-OUT (8084) 15
II.15. PARALLEL OPERATORS (8085/8086) 16
II.16. HOT LINE (804) 17
II.17. DISA / AUTO ATTENDANT
INACCESSIBLE EXTENSION (801 E 8) 18
II.18. TOLL ACCOUNT (8079) 18

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SECTION CODE PAGE
III. LINE PROGRAMS 19
III.1. LINE STATUS AND SIGNALING (89) 19
III.2. LINE PARAMETERS (800) 20
III.3. FOLLOW ME BUSY LINE (8050) 22
III.4. DISA / AUTO ATTENDANT LINE (8070) 23
IV. SYSTEM PROGRAMS 25
IV.1. COUNTRY SETTING (8009) 25
IV.2. STD / ISD CODES (800019) 26
IV.3. AUTOMATIC NIGHT MODE (883) 26
IV.4. AUTOMATIC PARALLEL OPERATORS (884) 26
IV.5. DAILY AUTOMATIC SERVICES (8098) 27
IV.6. BUZZER & RELAY FACILITIES (809) 27
IV.7. RELAY ACTIVATION TIME (8094) 28
IV.8. RECALL TIME (8082) 28
IV.9. LINE FLASH TIME (8099) 29
IV.10. AUTOMATIC HOLD (8089) 29
IV.11. EQUAL LOAD ON LINES (8027) 30
IV.12. MULTIPLE PARKED CALL RETRIEVE METHOD (808) 30
IV.13. DTMF FLASH TIME (801 E 7) 30
IV.14. DTMF DIALING (8088) 31
IV.15. LEAST COST ROUTING (8006) 32
IV.16. LINE CHECK SERVICE (OPERATOR ONLY) (827 or 747) 38
IV.17. TABLE INITIALIZATION (745) 39
EVM38 PROGRAMMING
I. AUTO ATTENDANT PROGRAMS 41
I.1. AUTOMATIC AUTO ATTENDANT ACTIVATION (885) 41
I.2. SINGLE KEY MENUS (8087) 41
I.3. AUTO ATTENDANT RECORD GAIN
(OPERATOR ONLY) (86447) 42
I.4. AUTO ATTENDANT MESSAGE ENTRY (864) 42
I.5. CLEARING ALL THE AUTO ATTENDANT
MESSAGES (OPERATOR ONLY) (86444) 45
I.6. SINGLE MESSAGE CLEAR (OPERATOR ONLY) (8644) 46
II. VOICE MAIL PROGRAMS 47
II.1. VOICE MAIL CAPACITY (OPERATOR ONLY) (86449) 47
II.2. VOICE MAIL FACILITIES AUTHORITY (8072) 47
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SECTION CODE PAGE
CALL RECORD LISTING FACILITIES PROGRAMMING
I. CALL CHARGING PROGRAMS 51
I.1. PULSE PRICE (8778) 52
I.2. POLARITY REVERSAL (80222) 53
I.3. CRL TIME FILTER (8777) 53
I.4. TARIFF TABLE (8023) 54
I.5. TIME TABLE (8024) 55
II. LISTING PROGRAMS 57
II.1. LISTING LEVEL / MEDIA (877) 57
II.2. COUNTER RESET (OPERATOR ONLY) (8769) 57
II.3. PORT FILTER (8083) 57
DY01 PROGRAMMING
I. RINGING EXTENSION (805) 59
REMOTE PROGRAMMING
I. GENERAL 61
II. REMOTE PROGRAMMING 63
II.1. REMOTE PROGRAMMING ENTRY (#3828 or #3748) 63
II.2. REMOTE PROGRAMMING EXIT (829 or 749 / #) 63
III. REMOTE PROGRAMMING FEATURES 65
III.1. PROGRAMMING CODES 65
III.2. FEATURE CODES 65
SOFTWARE TROUBLESHOOTING
I. GENERAL 67
II. SOFTWARE TROUBLESHOOTING 69
II.1. USER FACILITIES 69
II.2. OPERATOR FACILITIES 72
II.3. EVM38 FACILITIES 73
II.4. CRL FACILITIES 74
APPENDIX 1 75

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INTRODUCTION
This Programming Guide provides an overall reference on the
programs of KAREL MS38s Telephone System and its accessories.
The explanations in the guide are intended for the technicians dealing
with the programming of the system.
Most of the programming can be made from the telephone of the
system supervisor whereas some of the programs have to be entered
from the telephone of the operator. By default, the operator is the
system supervisor.
This guide is formed up of seven main chapters and an appendix:
1) System Programming Guide: Basic programs including the
extension, line, flexible numbering and the system programs are
explained.
2) EVM38 Programming Guide: The programs for setting the EVM38
parameters of the system are given and should be referred if there
is an EVM38 Voice Mail installed on the system.
3) Call Record Listing Facilities Programming Guide: The programs
for setting the CRL parameters of the system are given and should
be referred if there is a CRL output device connected to the
system.
4) DY01 Programming Guide: The program for setting the DY01
parameter of the system is given and should be referred if there is
a DY01 Doorphone connected to the system.
5) Remote Programming Guide: The methods on how to remotely
program the system and the relevant programs are explained.
6) Software Troubleshooting Guide: Commonly faced software
implementation errors are given. These hints will help in locating
customer complaints.
7) Appendix: This part consists of a table. The varieties of the
features with respect to the countries are given in this table.

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Edition 3.1 3
GENERAL DEFINITIONS
In this guide the explanations of the programs are given in a fixed format;
The header line: Name and the default base code of the program are given. For the
programs that have to be entered from the telephone of the operator the phrase
“operator only” is used.
Description: Brief description of the program is given.
Activate/Cancel: Codes to activate and deactivate the programs are given. (Note
that these sections are used only when the related program has different activation
and cancellation codes.)
Parameters: Parameters of the program with their description are given.
Default Value: Default values of the program parameters are given.
Notes: Supplementary notes, restrictions and remarks related to the program are
given.

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ABBREVIATIONS
The following table gives the meanings of the abbreviations used throughout this
guide.
BDP : Busy Display Panel
C.O. : Central Office
CRL : Call Record Listing
DISA : Direct Inward Subscriber Access
DP : Dial Pulse
DTMF : Dual Tone Multi-Frequency
ISD : International Subscriber Dialing
STD : Subscriber Trunk Dialing

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I. PROGRAMMING MODE
I.1. PROGRAMMING MODE ENTRY (877777)
Puts the system in the programming mode and thus allows entering the program
codes.
877777
• NOTES
1. Just after entering the programming mode, the “Pr” LEDs on the BDPs of
KAREL Consoles turn on.
2. To prevent the entry of irrelevant program codes, the system waits for 60
seconds to start entering the first program code. If a program code is not
entered within this 60 seconds period, “877777” should be dialed again to
restart the programming mode. The duration of the programming mode is
automatically extended by 60 seconds with each program code that has
been correctly entered.
I.2. PROGRAMMING MODE EXIT (877778)
Exits the programming mode. Entering this code stores the program updates in the
non-volatile memory and thus prevents loss of these updates.
877778
• NOTES
1. The system also exits the programming mode automatically after the 60-
second period as explained in Programming Mode Entry. However, this
code must always be dialed to exit programming mode so as to ensure that
the program codes are saved in the non-volatile memory.
2. After exiting the programming mode, the “Pr” LEDs on the BDPs of KAREL
Consoles turn off.
I.3. PROGRAMMING MODE ENTRY LOCK (837)
Prohibits unauthorized users from putting the system in programming mode using
the System Supervisor telephone.
837 P Q
• PARAMETERS
P : System Supervisor’s password.
Q = 3 : Programming mode entry is locked
= 2 : Programming mode entry is unlocked.

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I.4. ENTERING PROGRAMMING CODES
As explained in the following pages, each program code consists of a set of
numbers.
For most of the programs, it is necessary to enter the complete code. In such
cases, the internal dial tone is received to confirm the correct entry of the program.
For some programs, the coding should be stopped before the entry of the entire
code. In such cases, you should hang up to complete the program. In such codes,
“Hang Up” is designated with the symbol “ ”at the end of the program.
IMPORTANT
As the first step in programming, Country Setting program must be entered to
load the country specific parameters.

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II. EXTENSION PROGRAMS
II.1. SYSTEM SUPERVISOR (803)
Allows changing the System Supervisor who puts the system in programming
mode, enters most of the program codes and exits the programming mode.
803 E
• PARAMETERS
E : Extension number.
• BY DEFAULT
803 11 is active.
II.2. EXTERNAL CALL AUTHORITY (887)
Allows setting the External Call Authority of the extensions, so as to control the
outgoing calls of the extensions by call type. The program can be entered both in
Day and Night Modes so as to set different Day and Night Mode External Call
Authorities.
887 E [9] P
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, P parameter is valid for all extensions starting from E up to
the last extension.
P = 0 : Intercom.
= 1 : Intercom, local and restricted common pool.
= 2 : Intercom, local, long distance and restricted common pool.
= 3 : Intercom, local, long distance, international and unrestricted
common pool.
= 4 : Intercom and unrestricted common pool.
= 5 : Intercom, local and unrestricted common pool.
• BYDEFAULT
887 11 1 and 887 12 9 0 are active.
• NOTES
1. Extensions with restricted common pool authority levels can call common
pool numbers only within their authority levels.
2. P = 0 works as P = 1 for the operator, in Day Mode.

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II.3. CALL PREFIX RESTRICTION (8007/8008)
Allows defining prefixes to restrict the external calls starting with these prefixes.
• ACTIVATE • CANCEL
8007 P Q 8008
• PARAMETERS
P = 0 : None of the extensions can dial numbers starting with
prefix Q in Day and Night Modes.
= 1 : None of the extensions can dial numbers starting with
prefix Q in Night Mode.
= 2 : None of the extensions can dial long distance numbers
starting with prefix Q after dialing the STD code in Day
and Night Modes.
= 3 :
Extensions with External Call Authority Level “1” cannot
dial the local numbers starting with prefix Q in Day and
Night Modes.
= 4 :
Extensions with External Call Authority Level “1” can dial
long distance numbers starting with prefix Q after dialing
the STD code in Day and Night Modes.
= 5 :
Extensions with External Call Authority Level “1” can dial
the local numbers starting with prefix Q only, in Day and
Night Modes.
Q : Prefix (at most 3 digits).
• BY DEFAULT
No prefixes are defined.
• NOTES
1. If Q is one or two digits, you have to hang up to complete the program
sequence.
2. At most 10 different restrictions can be entered. If more than 10 restrictions
are to be entered, error tone is received after dialing “8007”.
3. Even if the prefix is defined to have less than 3 digits, then the call is barred
after the extension dials the third digit when P = 4 or 5.
4. When “8008” is dialed to cancel the program, all prefixes are cleared.

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II.4. CALL PREFIX RESTRICTION
OVERRIDE PERMISSION (887 E 8)
887 E [9] 8 P
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, parameter P is valid for all extensions starting from E up
to the last extension.
P = 0 : E cannot override call prefix restrictions.
= 1 : E can override call prefix restrictions.
• BY DEFAULT
887 11 9 8 0 is active.
II.5. ACCESS GROUP (801)
Allows defining extension groups to allocate certain lines to those extension groups.
801 E P
• PARAMETERS
E : Extension number.
P = 00, 01,…, 06 : Extensions can access only the lines allocated
to their groups by Access Group Line Matching
program.
= 07 : Extensions can access all lines except for the
lines that are marked as unavailable by Access
Group Line Matching program.
• BY DEFAULT
801 E 00 is active for all extensions.

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II.6. ACCESS GROUP LINE MATCHING (802)
Allows allocating lines to the access groups defined by Access Group program.
802 T P (P P P ,,,,,)
• PARAMETERS
T : Line number.
P = 00,…,06 :
Access group numbers (defined by Access Group
program) to which T is to be allocated.
P = 07 : T is unavailable for all extensions.
• BYDEFAULT
802 T 00 is active for all lines.
• NOTES
1. P = 00,…,06:
After each entry of an access group number, instead of giving internal dial
tone, the system allows entering new access group numbers. Hence, by a
single entry of this program, a single line can be allocated to at most 7
access groups at a time. If it is desired to allocate T to less than 7 access
groups, you should hang up after entering the last access group number.
2. If P is set to 07, the system gives internal dial tone and does not allow
entering any more access group numbers.
3. The following example is given to clarify the entry of the program.
To:
- Mark line 04 as unavailable,
- Assign line 01 to the access groups 01, 02 and 03,
- Assign lines 02 and 03 to the access group 02,
The codes to be dialed are:
- 802 04 07,
- 802 01 01 02 03 and hang up,
- 802 02 02 and hang up,
- 802 03 02 and hang up.

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II.7. PBX GROUP (805)
The program can be entered both in Day and Night Modes so as to set different
Day and Night Mode PBX Groups to serve the following purposes:
1. The extensions in the same PBX Group can answer the calls ringing at each
other’s telephone by using Group Call Pick Up methods.
2. Follow Me (Busy) and Follow Me (No Answer) facilities are active among the
extensions in the same PBX Group.
3. The extensions in the same PBX Group can activate Parallel Extensions facility;
so that the incoming external calls ringing on their telephones, will ring on the
next three extensions in the same PBX Group as well.
4. Paging-Group can be activated by dialing any extension number in the PBX
Group.
• ACTIVATE • CANCEL
805 E1E2805 E1E1
• PARAMETERS
E1: The first extension number.
E2: The second extension number.
• BY DEFAULT
805 E1E1is active for all extensions.
• NOTES
1. Entering this code more than once, as many extensions as desired can be
included in a PBX Group. However, these extensions must form a chain;
that is, E1of an entry of the program must be equal to the E2of the previous
entry of the program.
2. To delete a PBX Group, the program must be canceled for each extension
in the PBX Group.

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II.8. PBX GROUP PARAMETERS (8026)
8026 P Q R S
• PARAMETERS
P = 0 :
Follow Me (No Answer) in PBX Groups is disabled.
= 1 :
Follow Me (No Answer) in PBX Groups is enabled.
Q = 0 :
Follow Me (Busy) in PBX Groups is disabled for external calls.
= 1 :
Follow Me (Busy) in PBX Groups is enabled for external calls.
R = 0 :
Follow Me (Busy) in PBX Groups is disabled for internal calls.
= 1 :
Follow Me (Busy) in PBX Groups is enabled for internal calls.
S = 0 : An extension can pick up a call ringing on another extension
in the same PBX Group by dialing “5” (Dial Call Pick Up).
= 1 : An extension can pick up a call ringing on another extension
in the same PBX Group just by lifting handset (Automatic Call
Pick Up).
• BYDEFAULT
8026 1 1 1 0 is active.
• NOTES
The modification of one of the parameters will be valid for all PBX Groups.
II.9. FLASH DISABLE (8071)
Allows controling the use of “ ”/ “#” keys / Programmable Facility Keys and Hook
Switch by the extensions.
8071 E [9] P Q
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, parameters P and Q are valid for all extensions starting from
E up to the last extension.
P = 0 : E cannot use “ ”/ “#” keys for refreshing the internal dial tone
& for Hook Flash respectively. If E has a DTMF set with 4 x 4
keypad, he is not allowed to use Programmable Facility Keys
on his keypad as well.
= 1 : E can use “ ”/ “#”keys for refreshing the internal dial tone &
for Hook Flash respectively. If E has a DTMF set with 4 x 4
keypad, he can use Programmable Facility Keys on his
keypad as well.
Q = 0 :
E cannot use Hook Switch for Hook Flash.
= 1 :
E can use Hook Switch for Hook Flash.
• BY DEFAULT
8071 11 9 1 1 is active.

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• NOTES
1. The parameter P affects only the extensions with DTMF telephone sets.
2. The system releases the DTMF channels dedicated to the extensions with
P =0, 20 seconds after these extensions dial the last DTMF digit. These
extensions cannot activate some system features (Call Back, Busy
Extension Signaling, Intrusion, Door-Opener While Talking To The
Doorphone) 20 seconds after the last DTMF digit they dial.
II.10. INTRUSION AUTHORITY (806)
806 E [9] P
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, parameter P is valid for all extensions starting from E up to
the last extension.
P = 0 :
E cannot activate Intrusion.
= 1,…,6 :
E can intrude only the extensions with lower Intrusion
Authority Levels.
= 7 : E can intrude every extension.
• BYDEFAULT
806 11 7 and 806 12 9 0 are active.
• NOTES
1. Do Not Disturb activated by an extension does not function for the calls of
the other extensions with higher Intrusion Authority Levels, except for the
following cases :
a. Do Not Disturb activated by an extension functions for the calls from
the operator without any authority limitations.
b. Do Not Disturb activated by an extension with a Karel Feature Phone
operates for the calls from all the other extensions without any
authority limitations.
2. Intrusion Authority also controls Executive – Secretary Mode. Among the
two Executives with different Secretaries, the one whose Intrusion
Authority Level is higher than or equal to the other can call the other
directly.

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II.11. AUTO-DIAL / INTRUSION IN CONFERENCE
PERMISSION (8073)
8073 E [9] P Q
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, parameters P and Q are valid for all extensions starting from
E up to the last extension.
P = 0 :
E cannot activate Auto-Dial.
= 1 :
E can activate Auto-Dial.
Q = 0 :
E cannot activate Intrusion.
= 1 :
E can activate Intrusion.
• BY DEFAULT
8073 11 9 1 0 is active.
• NOTES
Q = 0 for the operator and it cannot be changed.
II.12. EXTERNAL CALL PICK UP / TARGET FOR
CALL FORWARDING PERMISSION (8074)
8074 E [9] P Q
• PARAMETERS
E : Extension number.
[9] Optional parameter
If entered, parameters P and Q are valid for all extensions starting
from E up to the last extension.
P = 0 : E cannot pick up the incoming external calls ringing on
the operator or the ringing extension by dialing “3”.
= 1 : E can pick up the incoming external calls ringing on the
operator or the ringing extension by dialing “3”.
Q = 0 : Extensions cannot forward their calls to E.
= 1 : Extensions can forward their calls to E.
• BY DEFAULT
8074 11 9 1 1 is active.

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II.13. OUTGOING CALL TIME-OUT (801 E 9)
Allows controlling the duration of the outgoing external calls of the extensions.
• ACTIVATE • CANCEL
801 E 9 P 801 E 9
• PARAMETERS
E : Extension number.
P = 02,…,20 : The duration in minutes that E is allowed to use
for his outgoing external calls.
• BY DEFAULT
No Outgoing Call Time-Outs are defined for the extensions.
• NOTES
E hears a short warning beep 15 seconds before the call is terminated.
II.14. INCOMING CALL TIME-OUT (8084)
Allows limiting the incoming external calls of the extensions with the duration
defined by Outgoing Call Time-Out program.
8084 P
• PARAMETERS
P = 0 :
The duration that is defined by Outgoing Call Time-Out
program does not apply for the incoming external calls.
= 1 :
The duration that is defined by Outgoing Call Time-Out
program applies for the incoming external calls as well.
• BY DEFAULT
8084 0 is active.
• NOTES
The extension hears a short warning beep 15 seconds before the call is
terminated.

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II.15. PARALLEL OPERATORS (8085/8086)
Allows defining extensions to ring in parallel with the operator for the incoming
external calls.
• ACTIVATE • CANCEL
8085 E 8086
• PARAMETERS
E : Extension number.
• BY DEFAULT
No Parallel Operators are defined.
• NOTES
1. At most 4 different Parallel Operators can be entered. If more than 4
Parallel Operators are to be entered, error tone is received after dialing
“8085”.
2. If a
Parallel Operator is busy when there is an incoming external call, the
next extension in his PBX Group program does not ring in parallel with the
operator.
However, if the operator is busy when there is an incoming external call,
the incoming external call rings on the next extension in the operator’s
PBX Group, but not on the Parallel Operators.
3. Even if a
Parallel Operator activates Follow Me facility, incoming external
calls still ring on this Parallel Operator but not on the Follow Me extension.
However, if the operator activates Follow Me facility, incoming external
calls ring on the Follow Me extension, but not on the Parallel Operators.
4. If the operator or the Parallel Operators activate Follow Me (No Answer)
facility, the incoming external calls are not diverted to the Follow Me (No
Answer) extensions.
5. Parallel Operators cannot use Parallel Extension Enable facility.
6. If “8086” is dialed to cancel, then all Parallel Operators are cleared.
7. Once a
Parallel Operator is defined, it will be automatically enabled.