Etac Convaid Metro Troubleshooting guide

Metro
Fixed-Tilt
ENGLISH
User and Service Manual
SAVE THIS BOOK FOR FUTURE REFERENCE
READ INSTRUCTION BEFORE USING

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CONVAID USER’S GUIDE
Notice:
The information contained in this document is subject to change without notice.
No part of this document may be photocopied, reproduced, transmitted, transcribed, stored in a
retrieval system or translated to another language or computer language, in any form or by any means,
electronic, mechanical, magnetic, optical, chemical, manual or otherwise without the prior written
consent of Convaid.
Use only Convaid accessories and parts on Convaid products. Convaid parts are not interchangeable
with other manufacturers’ products. Replace any worn parts immediately.
© Copyright 2020 by Convaid. All rights reserved.
Before Calling:
Please  ll in the following. Customer Service will be able to help you more
quickly if the information indicated below is readily available.
Serial number of chair:__________________________________________
Model of chair:_________________________________________________
Date purchased:________________________________________________
Customer Service Support
Toll Free: 1-844-US Mobility (844-876-6245)
Phone: [phone]
Fax: [phone]
Email: [email protected]
International Email: [email protected]
Website: www.etac.us.com
Technical assistance or repair information hours are:
Monday-Friday, 6 a.m. to 4:30 p.m. PST

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CONVAID USER’S GUIDE
Product Overview
Denition of Symbols…………………………………………………... ……………………… 1
Warnings…………………………………………………………………..………………………... 4
EZ Rider Overview…………………………………………………………………..…………… 5
Setting Up
Unpacking the chair………………………………………………………..…………………… 6
Unfolding……………………………………………..…………………………..………………... 7
Folding………………………………………..............……………..………………………….... 8
Fitting Guide
Seat Back Height……………………………..........................................………………. 9
Seat Width……………………………......................................................……………… 9
Seat Depth……………………………..........................................................………….. 10
Wheels
Quick Release Wheels……………………………………………………..………………….. 11
Locking and Unlocking……………………………………………………..…………………. 12
Operating Instructions
Three-Point Positioning Belt………………......................................….................. 13
Depth Adjustable Crotch Strap…………………………………………………............... 13
Headrest Extension………………......................................…………….................... 13
Footplate Depth Adjustment…………………………………………………….........….... 14
Foot Positioners………………......................................…..............…............…...... 14
Footplate Height Adjustment………………......................................…..............… 15
Accessories
Underseat Storage Basket…………………………………..………………………………. 16
Transit Models
Transit Option…………………………….................................................……………… 17
Important Information
Maintenance, Operating & Safety Instructions……………….............……………. 18
Warranty……………………………………………………………..……………………..………. Back Cover
Table of Contents

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CONVAID USER’S GUIDE
READ BEFORE USE
Read the user’s guide completely before use and fully understand its content. Familiarize yourself with
the handling and functions of the product before use and practice them. Any caregiver that is going to
operate this chair should also read the user’s guide in full.
You are responsible for the safety of the user. The safety of the user could be affected if you do
not follow the instructions in this user’s guide. Nevertheless, not all possible circumstances and
unpredictable situations can be covered by this user’s guide. Reason, care, and circumspection are
not features of the product; they are required of persons who use the product. If instructions are not
clear and further explanation is necessary, please contact your Convaid provider. If you do not follow
all instructions and warnings, serious injury or damage to the chair may occur. The latest version of all
instructions and product safety notices are available on the Convaid website (www.etac.us.com) and
can be printed in larger sizes. Additional video instructions are also available for reference purposes.
DEFINITION OF SYMBOLS
Indicates the need for the user to
consult the instructions for use for
important cautionary information such
as warnings and precautions that
cannot, for a variety of reasons, be
presented on the medical device itself.
Indicates a medical device that need
to be consulted with the instruction for
user
This symbol indicates potential  nger
entrapment..
This symbol indicates correct lifting
points for safe moving and handling.
This symbol indicates maximum user’s
weight.
Indicates the manufacturer’s serial
number so that a speci c medical
device can be identi ed.
This symbol is a mandatory marking
for devices entering the European
market to indicate conformity
with the essential health and
safety requirements set out in
European Directives. The symbol
may be accompanied by a four-digit
identi cation number of the noti ed
body. The vertical dimensions may
not be less than 5 mm high.
Indicates the Authorized
representative in the European
Community.
This symbol indicates the
manufacturer’s catalogue number
so that the medical device can be
identi ed.
Indicates the medical device
manufacturer.
Indicates the date when the medical
device was manufactured.

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CONVAID USER’S GUIDE
This symbol indicates a wheelchair which cannot be used in motor vehicle as vehicle seat.
This wheelchair does not comply with WC19 (RESNAWC-4:2012 for ISO7176-19:2008) and
cannot be used as a vehicle seat to transport the user in a vehicle.
The Symbol indicates a wheelchair which can be used in motor vehicle as vehicle seat. This
wheelchair complies with WC19 (RESNAWC-4:2012 and ISO 7176-19:2008) and can be used
as a vehicle seat to transport the user in a vehicle.
This symbol indicates the position of an anchor point when using a 4-point tide down system
(WTORS) during transit.
This symbol indicates conformity with RESNA WC-4 Section 19 requirements.
CHOOSE THE RIGHT CHAIR & SAFETY OPTIONS
There are several options available to meet the needs of the wheelchair user. Make sure that your
(and your health care provider’s) choice of chair and other added options takes into account the user’s
comfort, positioning, physical limitations, and hazards that may be encountered during daily use.
Operating the manual wheelchair outside of the recommendations provided by the manufacturer can
lead to a dangerous situation.
The wheelchair is not suitable for jogging, running, skating or similar activities. Swiveling front wheels
tend to wobble at higher speeds and can cause a sudden stop, and the wheelchair can tip over. Use
the wheelchair only at regular walking speed. Under no circumstance should you let go of the push
handle while pushing.
The durability of this product is ve years when it is used with proper care and maintenance according
to the user’s guide.
Final selection of the type of device and any accessories or adjustments rests solely with the user and
their health care provider. Some important factors to consider when choosing a conguration include,
but are not limited to:
1. The user’s disability, strength, balance, coordination, and ability limitations.
2. Neurological and orthopedic needs of the user.
3. Behavioral factors such as maturity and psychosocial development.
4. All factors should be considered when choosing a chair conguration as this can affect
performance and function of the chair.

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CONVAID USER’S GUIDE
General Warnings
WARNING: To avoid tipping, do not hang item from ! the push handle.
WARNING: Ensure the wheels are installed properly. You will hear a “click”
when wheel locks into place.
WARNING: Always secure user with belt rst, before making any other
adjustments.
WARNING: Convaid seat belts are for positioning only and are not to be
used as a vehicle restraint.
WARNING:
• For increased safety, the seat belt should be used at all times.
• Do not leave user unattended.
• Do not strap user too tight.
• Straps should not interfere with breathing or circulation.
• Always apply wheel locks before letting go of the chair.
• If front edge of seat is at or forward of the point where tires touch the oor,
avoid using front of seat tubes for support during entry or exit from chair to
prevent tipping.
• Avoid using footplates for weight support during exit or entry of the chair.

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CONVAID USER’S GUIDE
Metro
Metro Transit

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CONVAID USER’S GUIDE
• Left and right footplates
• Accessories as ordered
• Hex wrench (5/32)
Unpacking the Chair
Check to see that the following items are included with the chair:
Unpacking

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CONVAID USER’S GUIDE
WARNING: To avoid tipping, do not hang item from the push handle.
Set-up and Adjustments
Unfolding
1. Lay chair at on ground and unbuckle closure strap. Fig. 1
2. Stand chair on front caster, grasp side of Push Handle and
push down on Seat Tube. Fig. 2
3. Press down rmly on seat tubes to ensure the chair is
completely unfolded. Fig. 3
4. Using your foot, push down on Lower Rear Lock Brace until
it locks into a straight position. Fig. 4
5. Swing footplates down into position. Fig. 5 & 6
Fig. 1
Fig. 4
Fig. 2
Fig. 5
Fig. 3
Fig. 6

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CONVAID USER’S GUIDE
Folding
1. Swing footplates to the side. Fig. 7 & 8
2. Unlock Rear Lock Brace by kicking up on center of brace with foot. Fig. 9
3. Grasp one side of Push Handle and pull up on seat fabric or seat tube with opposite hand.
Fig. 10 & 11
4. Lay chair back onto Push Handles. Push down on tubing above front tires until chair is folded.
Fig. 12
5. Buckle closure strap. Fig. 13
Fig. 7
Fig. 10
Fig. 13
Fig. 8
Fig. 11
Fig. 9
Fig. 12