EVERI Enrollment Kiosk Installation guide

LOYALTY QUICK REFERENCE
Enrollment Kiosk: Basic Maintenance
Printer Maintenance
1. Remove Ribbon
a. Power off the printer and open the printer cover.
b. Remove the Ribbon .
c. Close printer cover.
2. Use Short Cleaning Card
a. Power on the printer.
b. Simultaneously press/hold the 'Ribbon Set' & 'Eject' buttons to access printer
Menu .
c. Use the 'Ribbon Set' button to scroll down, then select User Mode by holding the
'Ribbon Set' button.
d. Select Diagnostics by holding the 'Ribbon Set' button, then use the 'Ribbon Set'
button to scroll to Clean Mode .
e. Open and insert the Short Cleaning Card into the card presenter on the front of
the printer.
f. Select Clean Mode by holding the 'Ribbon Set' button to start cleaning cycle.
Discard the Short Cleaning Card upon completion.
g. Press 'Ribbon Set' & 'Eject' buttons simultaneously to exit cleaning mode.
3. Use Long “T- Shaped” Cleaning Card
a. Open the Long Cleaning Card and insert the narrow end into
the front card presenter.
b. Follow step 1d listed above to access Clean Mode .
c. Once Clean Mode is selected, the printer will run through a
cleaning cycle.
d. It is recommended to run through this process twice, once
on each side of the Long Cleaning Card .
4. Clean Card Picking Rollers
a. Locate the two silver knobs (pictured) on the side of the printer.
b. Turn each knob to expose the card picking rollers.
c. Use the end of the Long Cleaning Card to clean off any debris.
d. Rotate the knobs to return rollers to their downward facing
position.
5. Clean Rear Rollers
a. Insert the Long Cleaning Card into the top rear dispenser tray slot
at the back of the printer.
b. Locate the top blue gear on the left side of the printer and turn 5-
6 times to clean the rollers. You should feel tension.
c. Reverse the turn on the blue wheel to guide the Long Cleaning Card out of the rear dispenser tray slot. Do not pull
manually.
d. Repeat these steps on the bottom rear dispenser tray slot by inserting the Long
Cleaning Card and turning the bottom blue wheel.
6. Replace Ribbon
a. Open the printer cover.
b. Line up the gears on the new Ribbon with the gears inside the printer, and place
inside. Ensure there is tension on the Ribbon .
c. Close the printer cover.
Silver Knobs (step 4)
Short Cleaning Card (step 2)
Long Cleaning Card (step 3)
Ribbon (step 6)

eSeek M500 Driver's License Scanner Maintenance
1. Cleaning
a. Open the eSeek M500 Cleaning Card and insert into the scanner with
the tab up. The scanner will run through a cleaning cycle.
b. It is recommended to repeat this process twice, once on each side of
the eSeek M500 Cleaning Card.
c. Once completed, discard the eSeek M500 Cleaning Card.
2. Calibration
a. Insert the Calibration Card into the scanner with the arrow facing outward.
The card will automatically feed in and out of the scanner.
b. Once completed, check the scanned images of the card to ensure they are
streak free and clear. If the card scan images appear dirty, proceed to the
internal mirror cleaning.
3. Cleaning Internal Mirrors
a. Open the M500 side door.
b. Insert the Air Divider into the M500 by positioning it under the top grey
spring-loaded line.
c. Align the Air Divider with the scanner’s side wall and push the Air Divider in
until it snaps into place.
d. Use a Can of Air with a nozzle to blow a few short bursts of compressed air into
the M500 scanner opening.
e. Remove Air Divider and close the M500 side door.
Print Head and Sensor Cleaning
1. Open the Alcohol Swab package and gently press the tip of the alcohol swab
against the thermal print head and 3 path sensors.
2. Only clean the portion located below the two marked lines.
NOTE: Do not touch thermal print heads with your hands.
3. Allow the alcohol to fully evaporate before
continuing printer use.
Out of Cleaning Supplies?
Kiosk cleaning supplies can be ordered directly through Everi’s Parts Department by
emailing [e-mail]
Best Practices
It is recommended to run the card printer through a full cleaning cycle with each ribbon change (after 1,000 prints).
Additionally, preventative maintenance should be conducted on all the above kiosk components at least once a month, and as
needed based on kiosk use.
eSeek Cleaning Card (step 1)
Cleaning Card in DL Scanner (step 1, a)
Compressed Air in DL Scanner (step 3, d)
Alcohol Swab (step 1)
Print Head & Sensor Cleaning (step 1)
Contact:
Loyalty Kiosk Support: supp[email protected]
Everi 24-hour Support Line: (844) EVERI24
Visit our website at http://www.everi.com
© 2020 Everi Holdings Inc. or its affiliates (“EVERI”). This is proprietary and confidential material of EVERI. No part of this material may be disclosed in any manner to
another party without the prior written consent of EVERI.