Extreme USB USB 2.0 RG2204 User manual

USB 2.0 RG2204
4-port USB 2.0 100m Cat 5e Extender System
User Guide

Thank you for purchasing the USB 2.0 RG2204.
Please read this guide thoroughly.
This document applies to Part Numbers: 01-00294, 01-00295, 01-00296, and 01-00297.
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
We declare under our sole responsibility that the USB 2.0 RG2204, to which this declaration relates, is in
conformity with European Standard EN 55022, EN 55024, EN 61000-3-2, and EN 61000-3-3.
IC Statement
This Class B digital apparatus complies with Canadian ICES-003.
©2014
Document #90-01302-A02

Contents
Introduction ................................................................................................... 3
USB 2. 0 RG2204 Product Contents ............................................................................................. 3
Requirements ................................................................................................................................ 3
About the USB 2.0 RG2204............................................................................................................ 3
Local Extender Description .......................................................................................................... 4
Remote Extender Description ..................................................................................................... 5
Installation Guide .......................................................................................... 6
Installing the Local Extender ....................................................................................................... 6
Installing the Remote Extender ................................................................................................... 6
Connecting the Local Extender to the Remote Extender ........................................................ 7
Checking the Installation ............................................................................................................ 7
Connecting a USB Device ........................................................................................................... 8
Compatibility ................................................................................................................................ 8
Troubleshooting ............................................................................................ 8
Specifications ................................................................................................. 11
Contacting Technical Support ...................................................................... 12
Technical Glossary ......................................................................................... 13

Introduction
The instructions in this guide assume a general knowledge of computer installation procedures, familiarity
with cabling requirements, and some understanding of USB devices.
NOTE: Notes provide additional information that could be useful.
CAUTION: Cautions provide important information about an operational requirement.
USB 2.0 RG2204 Product Contents
Your RG2204 is packaged with:
• LocalExtender
• RemoteExtender
• ACpoweradapter
• USB 2.0 Cable
An additional AC power adapter may be purchased for the local extender in the unlikely event that your USB port
cannot supply the required 500mA current. For further information, please contact the company where you purchased
this extender system.
Requirements
To complete the installation, you will also require the following items that are not included with the product:
• USB1.1or2.0compatiblecomputer(hostcomputer)withaUSBcompliantoperatingsystem
• USB1.1or2.0compatibledevice(s)
• Cat5eUnshieldedTwistedPair(UTP) cable with two RJ45 connectors (if using surface cabling),
or, Cat 5e cable with two information outlets and two Cat 5e patch cords with RJ45 connectors
(if using premise cabling)
All references to Cat 5e cable in this document represent the minimum requirement. Category 6/7 STP cable may be
substituted.
About the USB 2.0 RG2204
The USB 2.0 RG2204 incorporates ExtremeUSB® technology, enabling users to extend beyond the standard
5m cable limit for USB peripheral devices. With the RG2204, USB devices can be located up to 100 meters
from the computer. This extender system is composed of two individual units: the local extender and the
remote extender.
note
note
note
3
The RG2204 includes the ExtremeUSB® suite of features:
• Transparent USB extension
• True plug and play; no software drivers required
• Works with all major operating systems:Windows®, Mac OS X®, and Linux®

Local Extender Description
The local extender connects to the computer using a standard USB 2.0 cable. Power for this unit is provided
by the USB on the host computer.
Front View
Rear View
ITEM TYPE DESCRIPTION
1 Power LED (Blue) LED turns on when power is supplied.
LED is off when no power is supplied by the host computer.
2 Link LED (Green)
Indicates a valid ExtremeUSB® link is established between the local and
remote extenders over the Cat 5e cable.
LED turns on when a link between local and remote extenders is established.
LED is off when there is no link between local and remote extenders.
3 Host LED (Green) Indicates that the RG2204 system is properly enumerated on the host
computer. LED blinks when in a suspended state.
4Activity LED
(Amber)
Indicates activity when data transmission is active between local and remote
extenders. LED blinks intermittently with or without a USB device connected.
When the local and remote extenders are in suspend mode, the LED is off.
5Power Port
(optional)
Not required in normal operation. An optional 5V power supply can be
connected to the local extender to provide power if the USB port on the
host computer is not capable of delivering 500mA to the unit, (however
such cases should be very rare).
6USB Type B
connector Used to connect the local extender to the host computer.
7 Link Port (RJ45) Accepts RJ45 connector for Cat 5e cable (or better) to connect the local
extender to the remote extender.
4
1234
567

Remote Extender Description
The remote extender provides USB Type A ports for standard USB devices.The remote extender allows you to
connect up to four USB devices directly.The remote extender is powered by an external AC adapter and can
supply up to 500mA to each USB port. Additional devices may be connected by attaching USB hubs to the
remote extender.
Front View
Rear View
ITEM TYPE DESCRIPTION
1Device Port (USB
Type A)
Accepts USB device(s).
2Device LED
(Green/Orange)
Indicates when a USB device is connected to the Device Port.
Solid green when device is plugged in and active.
Off when device is in suspend mode or the remote extender is powered off.
Orange when the remote extender detects an overcurrent condition, and the
attached USB device attempts to draw more than 500mA of current.
3 Power LED (Blue) LED turns on when power is supplied. LED is off when no power is supplied.
4 Link LED (Green)
Indicates a valid ExtremeUSB® link is established between the local and
remote extenders over Cat 5e cable.
LED turns on when a link between local and remote extenders is established.
LED is off when there is no link between the local and remote extenders.
5Host LED (Green) Indicates that the RG2204 system is properly enumerated on the host
computer. LED blinks when in a suspended state.
6Activity LED
(Amber)
Indicates activity when data transmission is active between local and remote
extenders. LED blinks intermittently with or without a USB device connected.
When local and remote extenders are in suspend mode, the LED is off.
7 Power Port Connects to the AC power supply. Required at remote extender for proper
operation.
8 Link Port (RJ45) Accepts RJ45 connector for Cat 5e cable (or better) to connect the local
extender to the remote extender.
23456
1 1 11
78
5

Installation Guide
Before you can install the RG2204, you need to prepare your site:
1. Determine where the computer is to be located and set up the computer.
2. Determine where you want to locate the USB device(s).
3. If you are using surface cabling, the RG2204 supports a maximum distance of 100m.
OR
If you are using premise cabling, ensure Cat 5e cable is installed between the two locations,
with Cat 5e information outlets located near both the computer and the USB device(s) and
the total length, including patch cords is no more than 100m.
Installing the Local Extender
1. Place the local extender near the computer.
2. Install the supplied USB cable between the local extender and USB port on the host computer.
Installing the Remote Extender
1. Place the remote extender near the USB device(s) in the desired remote location.
2. Plug the power adapter into a suitable AC outlet.
3. Connect the power adapter to the remote extender.
Local Extender
Computer
All USB 2.0 and 1.1 Devices
Up to 100m between extenders over Cat 5e (or better)
Remote Extender
6

Connecting the Local Extender to the Remote Extender
To ensure proper operation, it is recommended that only Cat 5e (or better) Unshielded Twisted Pair (UTP) cabling
be used to connect the local extender to the remote extender.The cable must have a straight-through configuration
with no crossovers and must be terminated with 8 conductor RJ45 connectors at both ends.The combined length of
any patch cords using stranded conductors must not exceed 10m.
With Surface Cabling
1. Plug one end of the Cat 5e cable (not included) into the Link port (RJ45) on the local extender.
2. Plug the other end of the Cat 5e cable into the Link port (RJ45) on the remote extender.
With Premise Cabling
1. Plug one end of a Cat 5e patch cord (not included) into the Link port (RJ45) on the local extender.
2. Plug the other end of the patch cord into the Cat 5e information outlet near the host computer.
3. Plug one end of the 2nd Cat 5e patch cord (not included) into the Link port (RJ45) on the remote
extender.
4. Plug the other end of the 2nd patch cord into the Cat 5e information outlet near the USB device.
Checking the Installation
1. On the local and remote extenders, check that the Power, Host, and Link LEDs are on and that the
Activity LED is blinking. If the Link LED is permanently off, then the cable between the local and
remote extenders is not installed properly or is defective.
2. For Windows users (2000, XP,Vista, Windows 7,Windows 8), open Device Manager to confirm that the
RG2204 has installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the
“+”sign. If the RG2204 has been installed correctly, you should find it listed as a“Generic USB Hub”.
3. For Mac OS X users, open the System Profiler to confirm that the RG2204 has installed correctly. In the
left hand column under Hardware, select“USB” and inspect the right hand panel. If the RG2204 has
been installed correctly, you should find it listed as a“Hub”under the USB High-Speed Bus/USB Bus.
4. If the RG2204 is not detected correctly or fails to detect, please consult the Troubleshooting section
in this User Guide.
Check if the USB device is detected by your operating system.
To open System Profiler in OS X:
Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
To open Device Manager in Windows 2000 or XP:
Right click “My Computer” then select: Properties >> Hardware tab >> Device Manager
To open Device Manager in Windows Vista or Windows 7:
Open the Start menu, right click on“Computer”then select: Manage >> Device Manager
To open Device Manager in Windows 8:
Right click on the lower left bottom corner of your screen, then select: Manage >> Device Manager
note
note
7

Connecting a USB Device
1. Install any software required to operate the USB device(s). Refer to the documentation for the USB
device(s), as required.
2. Connect the USB device to the device port on the remote extender.
3. Check that the device is detected and installed properly in the operating system.
Compatibility
The RG2204 complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices. However,
it is not possible to guarantee that all USB devices are compatible with the RG2204, as there are a number of
different configurations that may impact the operation of USB devices over extended distances.
Troubleshooting
The following table provides troubleshooting tips.The topics are arranged in the order in which they should
be executed in most situations. If you are unable to resolve the problem after following these instructions,
please contact technicial support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on local
extender are off.
•Thelocalextenderisnot
receiving enough power from
the USB port or the (optional)
local extender AC adapter.
1. Ensure the USB connection between the local
extender and host computer is properly
installed.
2. Move the USB connector to another USB port on
the host computer.
All LEDs on
remote extender
are off.
•Theremoteextenderisnot
receiving power from the
AC adapter.
1. Ensure the AC power adapter is properly
connected to the remote extender.
2. Check that the AC adapter is connected to a live
source of electrical power. Check that the remote
extender’s power LED is illuminated.
Link LEDs
on local
and remote
extenders are
off.
•Thereisnoconnectionbetween
the local and remote extenders.
1. Ensure Cat 5e cable is connected between the
local and remote extenders. Cat 5e or better
cable, UTP with a straight-through connection, no
crossovers, and 8 connector RJ45 connectors are
used at both ends.
2. Connect a short Cat 5e patch cord between the
local and remote extenders to determine if the
original Cat 5e cable is defective.
8

PROBLEM CAUSE SOLUTION
Link LED on local
extender is on,
Host LED on local
extender unit is off.
•Thehostcomputerisnot
powered on.
•Thelocalextenderisnot
connected to the computer
(when used with the optional
local extender AC adapter).
•Thecomputerdoesnot
support USB hubs.
•TheRG2204ismalfunctioning.
1. Disconnect all USB devices from the remote
extender.
2. Disconnect the local extender from the
computer.
3. Disconnect the remote extender from the AC
power adapter.
4. Reconnect the local extender to the computer.
5. Reconnect the remote extender to the AC
power adapter.
6. In the Universal Serial Bus controller’s section
of Device Manager, check that the RG2204
is recognized as a“Generic USB Hub”.
RG2204 system
was working, but
the Host LED on
local and remote
extenders are
suddenly blinking.
•Theremoteextenderisin
suspend mode.The operating
system may put the RG2204
in suspend mode when the
computer is put into a
Suspend/Standby state, or
when no USB devices are
attached.
1. Recover/Resume the operating system from
Suspend/Standby mode (see your operating
system’s documentation).
2. Attach a USB device to the remote extender.
All LEDs on both
the local and
remote extenders
are on, but the USB
device does not
operate correctly
or is detected
as an“Unknown
Device”in the
operating system.
•TheUSBdeviceis
malfunctioning.
•Thecomputerdoesnot
recognize the USB device.
•Theapplicationsoftwarefor
the device is not operating.
•TheRG2204ismalfunctioning.
1. Disconnect the RG2204 from the computer.
2. Connect the USB device directly to the USB port
on the computer.
3. If the device does not operate properly, consult
the user documentation for the device.
4. Update your system BIOS, chipset, or USB Host
controller drivers from your System/Mother-
board manufacturer’s website.
5. If the device operates properly when directly
connected to the computer, connect another
device (of a different type) to the RG2204.
Connect the RG2204 to the computer.
6. If the second device does not operate, the
RG2204 may be malfunctioning. Contact
technical support for assistance.
7. If the second device operates properly, the first
device may not be compatible with the RG2204.
9

USB device
is attached
to remote
extender’s
USB port, but
the remote
extender’s
device LED
is off.
•AUSBdevicemusthavethe
appropriate driver installed on
the computer operating system.
1. Install the required USB device driver on the
computer operating system prior to attaching
the USB device to the remote extender. Please
see your USB device manufacturer’s website for
details.
2. Consult your USB device documentation and
power your USB device with the additional, USB
device manufacturer supplied, power supply (if
available).
Device LED is
orange and
extenders
are no longer
functioning.
•Overcurrentconditionhas
occurred because USB device
draws more power than can be
supplied per USB specification
(500mA).
1. Power cycle remote extender.
LED Host and
LINK LEDs on
local/remote
extenders blink
intermittently.
•Firmwaremismatchbetween
the local and remote extenders.
1. Use a different local/remote pair which have the
same firmware revision.
2. Upgrade the local/remote firmware, contact
technical support for assistance.
NOTES
10

Specifications
Range Up to 100m (330 feet) over Cat 5e (or better) cable
USB Device Support
High-speed devices (USB 2.0) - up to 480 Mbps
Full-speed devices (USB 2.0 & 1.1) - up to 12 Mbps
Low-speed devices (USB 2.0 & 1.1) - up to 1.5 Mbps
USB Hub Support Any single chain can include up to 4 USB hubs plus one RG2204.
USB Host Support xHCI (USB 3.0) at USB 2.0 speed, EHCI (USB 2.0) and OHCI/UHCI (USB1.1)
Maximum USB Devices Supported Up to 15 USB devices or 4 USB hubs with 11 USB devices.
AC Adapter Input: 100/240 V AC, 50 – 60 Hz, 600 mA maximum
Output: 5 V DC, 3 A
AC Adapter Connector 1.7 mm centre-positive jack
System Shipping Weight 2.0 lbs. (0.9 kg)
LOCAL EXTENDER
USB Connector 1 x USB Type B Receptacle
Link Connector 1 x RJ45
Dimensions 100 mm x 76 mm x 26 mm (3.94”x 2.99” x 1.02”)
Enclosure Material Black Anodized Aluminum
REMOTE EXTENDER
USB Connector 4 x USB Type A Receptacles
Link Connector 1 x RJ45
Dimensions 100 mm x 76 mm x 26 mm (3.94”x 2.99” x 1.02”)
Enclosure Material Black Anodized Aluminum
Available Current 500 mA to each USB port
ENVIRONMENTAL
Operating Temperature Range 0°C to 50°C (32°F to 122°F)
Storage Temperature Range -20°C to 70°C (-4°F to 158°F)
Operating Humidity 20% to 80% relative humidity, non-condensing
Storage Humidity 10% to 90% relative humidity, non-condensing
COMPLIANCE
EMC FCC (Class B), IC (Class B), CE (Class B)
Environmental RoHS2 (CE)
SUPPORT
Warranty 2-year
11

Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting section of this Guide, then please
contact Technical Support at the company where you purchased this product and provide them with the
following information:
•Hostcomputermakeandmodel
• Type of operating system installed (e.g.Windows 7,Windows 8, Mac OS X, etc.)
• Partnumberandserialnumberofboththelocalandremoteextenders
• MakeandmodelofanyUSBdevice(s)attachedtotheRG2204
• Descriptionoftheinstallation
• Descriptionoftheproblem
12

13
Technical Glossary
Category 5e (Cat 5e) Network Cabling
Category 5e cable is commonly also referred to as Cat 5e.This cable is available in either solid or stranded
twisted pair copper wire variants and as UTP (Unshielded Twisted Pair) or STP (Shielded Twisted Pair). UTP
cables are not surrounded by any shielding making them more susceptible to electromagnetic interference
(EMI). STP cables include shielded conductors and provides better protection against electromagnetic
interference (EMI).
USB 2.0 Cables
USB 2.0 cables have two distinct full-sized connectors.The Type A connector is used to connect the cable
from a USB device to the Type A port on a computer or hub.The Type B connector is used to attach the USB
cable to a USB device.
RJ45
The Registered Jack (RJ) physical interface is what connects the network cable (Cat 5e) to the local and
remote extenders.You may use either the T568A scheme (Table 1) or the T568B scheme (Table 2) for cable
termination as the RG2204 uses all four pairs of the cable. RJ45 connectors are sometimes also referred to as
8P8C connectors. Note that any given cable must be terminated using the same T568 scheme on both ends
to operate correctly.
RJ45 Pin Positioning
Table 1 - T568A Wiring Table 2 - T568B Wiring
PIN PAIR WIRE CABLE COLOR PIN PAIR WIRE CABLE COLOR
1 3 1 WHITE/GREEN 1 2 1 WHITE/ORANGE
2 3 2 GREEN 2 2 2 ORANGE
3 2 1 WHITE/ORANGE 3 3 1 WHITE/GREEN
4 1 2 BLUE 4 1 2 BLUE
5 1 1 WHITE/BLUE 5 1 1 WHITE/BLUE
6 2 2 ORANGE 6 3 2 GREEN
7 4 1 WHITE/BROWN 7 4 1 WHITE/BROWN
8 4 2 BROWN 8 4 2 BROWN
Pair 2
Pair 3Pair 1 Pair 4
1 2
3 4 5 6 7 8
W-G G W-O BL W-BL O W-BR BR
Pair 2
Pair 3Pair 1 Pair 4
1 2
3 4 5 6 7 8
W-O O W-G B W-BL G W-BR BR
USB Type A
port
USB Type A
connector
USB Type B
port
USB Type B
connector