Ezviz H4 User manual

1
Overview
1� Package Contents
Camera (x1)
Power Adapter (x1) Screw Kit (x1) Drilling Template (x1)
Regulatory Information (x2) Quick Start Guide (x1)
The power adapter's appearance is subject to the one you have bought.
2� Basics
LED Indicator
Spotlight
IR Light
Spotlight
MIC
MIC
Spotlight

2
Micro SD Card Slot
Power Port
Data Port
RESET Button
Name Description
RESET
Button
When the camera is working, press and hold for about 4s until the
LED indicator is solid red, and all parameters will be restored to
default settings. (Behind the cover)
LED
Indicator
Solid Red: Camera starting up.
Slow-ashing Red: Disconnected from the network.
Fast-ashing Red: Camera exception (e.g. Micro SD card
error).
Solid Blue: App visiting camera.
Slow-ashing Blue: Camera running properly.
Fast-ashing Blue: Camera ready for Wi-Fi connection. (WiFi
version only)
Data Port If you purchased a PoE version of the camera, it is a PoE Port.
Please connect it to a PoE switch.
If you purchased a Wi-Fi version of the camera, it is a network Port.
Please connect it to a router using a network cable.
Micro SD
Card Slot
You can see it after opening the card cover. After inserting the card,
before rst use, please log in to the EZVIZ App to initialize.
Get the EZVIZ App
1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store
or Google PlayTM.
3. Launch the app and register an EZVIZ user account.
EZVIZ App
If you have already used the app, please make sure that it is the latest version. To nd
out if an update is available, go to the app store and search for "EZVIZ".
Connect to the Internet
1� If you purchased a Wi-Fi version of the camera
• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.
Option A: Wired Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.

3
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-ashing blue indicates that the camera is powered on and ready
for network conguration.
3. Connect the camera to the LAN port of your router with the Ethernet cable
(purchase separately).
The LED turning slow-flashing blue indicates that the camera is connected to the
Internet
Power Adapter
D
C
12V 1A
Router
Outlet
4. Add your camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to the app.
Option B: Wireless Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-ashing blue indicates that the camera is powered on and ready
for network conguration.
Power Adapter
DC12V 1A
Outlet

4
3. Add camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to EZVIZ.
• Please choose to connect your camera to the Wi-Fi to which your mobile phone
has connected.
• The band of the Wi-Fi must be 2.4 GHz.
Press and hold the reset button for about 4s, and you can restart the camera and
restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases:
• The camera fails to connect to your Wi-Fi network.
• You want to connect the camera to another Wi-Fi network.
2� If you purchased a PoE version of the camera
1. Connect the camera to the PoE switch with the Ethernet cable, and then
connect to the network.
Power Adapter
DC12V 1A
Outlet
Router
2. Add your camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.

5
-Follow the EZVIZ app wizard to add the camera to the app.
Installation
1� Micro SD Card Installation (Optional)
1. Remove the cover on the camera.
2. Insert the micro SD card (sold separately) into the card slot.
3. Place the cover back on.
Micro SD
• After installing the micro SD card, you should initialize the card in the EZVIZ app
before using it.
• Initialization will clear the original data in the card, if necessary, please back it up
before initializing.
4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to
check the SD card status.
5. If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and then videos can be stored.
2� Installation Location
You can install the camera on the wall or ceiling. Here we take ceiling mounting
as an example.
• Choose a location with a clear, unblocked eld of view and with a good wireless
signal.
• Make sure the wall is strong enough to withstand three times the weight of the
camera.
• Camera cannot be installed with the lens facing direct sunlight.
3� Installation Procedure
Please separate the mounting base and the protective lm rst.
1. Rotate the groove on the mounting base until it aligns with the groove on the
protective lm, and then forcefully pry open the mounting base.
2. Separate the mounting base from the protective lm.

6
Mounting Base
Lens
Protective Film
Install the camera according to the following steps as shown in the diagram
below.
1
2
3
4
5
Mounting Base
Lens
Protective Film
Stick the drilling template
(For cement wall only) Drill screw
holes according to the template,
and insert the anchors
After passing the cable through
the mounting base, pull it out
from the wire outlet
Fix the mounting base with screws
Fix the protective film to the
mounting base to secure the lens
The camera can be rotated and the angle of the lens can be adjusted.

7
Operations on the EZVIZ App
The app interface may be different due to version update, and the interface of the app you
installed on your phone shall prevail.
1� Live View
Launch the EZVIZ app, tap Live View, you can view and listen to a live feed, take
snapshots, record videos, and choose video denition as needed.
Swipe left and right across the screen to see more icons.
Icon Description
Share. Share your device.
Settings. View or change the device settings.
Snapshot. Take a snapshot.
Record. Manually start/stop recording.
Talk. Press to talk to people in front of the camera.
Alarm. Sound and ash to deter intruders.
Definition. Select video resolution from Ultra HD, Hi-Def or
Standard.
Multi-screen Live. Tap to select live view window layout.

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2� Settings
Parameter Description
Audio If disabled, there will be no audio when you are viewing real-
time videos or recorded videos
Status Light If enabled, the LED indicator on the camera will be on;
otherwise the LED indicator will not be on.
Alarm Notication If disabled, notications will not be pushed to your app once
targets are detected.
Night Vision Mode
•Color Night Vision: Helps the camera get color images in
dark environments.
• Black/White Night Vision: IR light helps the camera get black
and white images in dark environments.
• Smart Night Vision: Black/White Night Vision by default.
Once motion is detected, the vision mode will switch to Color
Night Vision mode.
Time Zone You can select time zone as needed here.
Daylight Saving
Time Select daylight saving time as needed.
Date Format You can select date format as needed here.
Wi-Fi Make your device oine rst, and then you can connect your
device to a new network.
Cloud Storage You can subscribe and manage the cloud storage.
Storage Status You can see micro SD card capacity, used space and free
space here.
Device Version You can see device version here.
Image Encryption If enabled, images captured by the camera can only be
avaliable after you enter a password.
Change Encryption
Password You can change encryption password here.
Flip Image Tap to ip the video.
Sleep Mode If enabled, the device will stop monitoring and recording.
Oine Notication If enabled, notications will be pushed to your app once the
camera is oine.
User Guide You can read user guide of the camera here.
About
You can mark where the device is installed, and get product
category, device model, serial number, and device QR code
here.
Restart Tap to restart the camera.
Delete Device Tap to delete the camera from EZVIZ.

9
EZVIZ Connect
1� Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting.
Before you start, make sure that:
1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-
Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire
TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have
created an account.
To Control EZVIZ devices with Amazon Alexa:
1. Open the Alexa app and select "Skills and Games" from the menu.
2. On the Skills and Games screen, search for "EZVIZ", and you will nd "EZVIZ"
skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so
that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES
to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select "Devices", and under devices you will
see all your EZVIZ devices.
Voice Command
Discover a new smart device via the "Smart Home" menu in the Alexa app or the
Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple
commands to Alexa.
Your device's name for example: "show xxxx camera," can be changed in the EZVIZ app.
Each time you change the name of the device, you will need to discover the device again
to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Why the device's status is "Oine" on Alexa?
Your device might have been disconnected from the network. Restart the smart
device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon Alexa's ofcial
website.

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2� Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live by
speaking Google Assistant voice commands.
The following devices and apps are required:
1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the
Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.
To get started, follow the steps below:
1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play StoreTM and
log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up
device" from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for "EZVIZ", where you will nd "EZVIZ"
skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so
that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization
is completed, EZVIZ service will be listed under your list of services. To see a
list of compatible devices under your EZVIZ account, tap on the EZVIZ service
icon.
9. Now try some commands. Use the name of the camera that you created when
you set up the system.
Users can manage devices as a single entity or in a group. Adding devices to
a room allows users to control a group of devices at the same time using one
command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.
Platform%3DAndroid&hl=en
For additional information about the device, please refer to www.ezviz.com/eu.

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FAQ
Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then
local recording will continue but cloud recording will stop. If the camera
is powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A: Congure a lower value for the detection sensitivity. Please notice that
vehicle and animals are also alarm triggering sources.
Q: How to use the microSD card for local storage?
A: 1. Make sure that there is a micro SD card inserted and that the camera is
added to your EZVIZ account. Open the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears, you need
to initialize the micro SD card rst.
2. The micro SD card recording for the motion detection is enabled by
default.
Q: The mobile phone cannot receive alarm prompts when the camera is
online�
A: 1. Make sure that the EZVIZ app is running on your mobile phone and that
the Motion Detection Notication is enabled.
2. For Android system, make sure the app is running in background; and
for iOS, enable the message push function in “Settings > Notication”.
3. If still no alarm prompts, press and hold the RESET button for about 4
seconds restore the camera settings.
Q: Live view or playback failed�
A: Make sure that your network is well connected. Watching live videos
needs a good bandwidth. You can refresh the video, or change a network
and try again.