FBD 372 User manual

MULTI-FLAVOR
INSTALLATION &
OPERATION MANUAL
372/771/772
24-M4MF-0001_01
MODELS
MERCHANDISER

This manual is for general informational purposes only and is not intended to cover every potential installation or operational
possibility. The parts and equipment addressed herein are warranted only to the extent covered by FBD’s Parts and Equipment
Warranty. FBD makes no express warranties as to any matter whatsoever and hereby disclaims all implied warranties including,
without limitation, the implied warranties of merchantability and fitness for any particular purpose. In no event shall FBD be liable
or obligated to any customer or to any third party for incidental, consequential, or special damages, regardless of the theory of
liability, arising out of, or in any manner related to FBD parts, equipment or any delay with respect to its delivery.
The information contained in this document is subject to change without notice.
© 2020 FBD Partnership, L.P. All Rights Reserved.

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TABLE OF CONTENTS
1. SAFETY .................................................................................................................................... 2
1.1 ELECTRICAL...................................................................................................................... 2
1.2 GENERAL PRECAUTIONS ................................................................................................. 2
2. SPECIFICATIONS AND REQUIREMENTS................................................................................. 2
2.1 GENERAL REQUIREMENTS ............................................................................................... 2
2.2 DIMENSION AND WEIGHT SPECIFICATIONS ..................................................................... 2
2.3 TOUCHSCREEN SPECIFICATIONS ..................................................................................... 2
3. INSTALLATION ........................................................................................................................ 3
3.1 INSTALLATION OF 372 MULTI-FLAVOR MERCHANDISER ................................................. 3
3.2 INSTALLATION OF 771/772 TOP-OPENING MULTI-FLAVOR MERCHANDISER .................. 4
3.3 INSTALLATION OF 771/772 SIDE-OPENING MULTI-FLAVOR MERCHANDISER ................. 5
4. MULTI-FLAVOR MERCHANDISER DISPLAY ............................................................................ 6
4.1 START-UP ......................................................................................................................... 6
4.2 SCREEN LAYOUT .............................................................................................................. 7
4.3 INITIAL SET UP ................................................................................................................. 7
5. MENU OPTIONS ...................................................................................................................... 8
5.1 ACCESSING MENU OPTIONS ............................................................................................ 8
5.2 CHANGE GRAPHICS........................................................................................................ 10
5.3 CLEAN DISPLAY .............................................................................................................. 11
5.4 INFORMATION ................................................................................................................ 12
5.5 STATUS........................................................................................................................... 12
5.6 ALTERNATIVE FLAVOR LOCKOUT ................................................................................... 13
5.7 CONFIGURE FLAVORS .................................................................................................... 14
FLAVOR TYPES................................................................................................................ 14
CALIBRATE FLAVORS...................................................................................................... 15
5.8 SETTINGS........................................................................................................................ 17
CONSUMER INTERFACE ................................................................................................. 17
DISPENSE SETTINGS ...................................................................................................... 19
MISCELLANEOUS SETTINGS ........................................................................................... 23
5.9 DISPENSE DATA.............................................................................................................. 25
SUMMARY ...................................................................................................................... 25
DRINK COMBINATIONS .................................................................................................. 26
5.10 SYSTEM ADMINISTRATION............................................................................................. 27
PASSWORDS................................................................................................................... 27
GRAPHICS ...................................................................................................................... 28
SETTINGS ....................................................................................................................... 29
SYSTEM .......................................................................................................................... 30
6. ADDING IMAGES TO MERCHANDISER.................................................................................. 31
6.1 ADDING CONTENT TO USB............................................................................................. 31
6.2 ACCESSING USB PORTS AND USB CONTENT................................................................. 32
7. STATUS MESSAGES .............................................................................................................. 34

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1. SAFETY
1.1 Electrical
This accessory must be properly installed according to the instructions in this manual. This will ensure that the accessory
is properly grounded to avoid possible fatal electric shock or serious injury to the operator. Before attempting any internal
maintenance, disconnect electrical power to the dispenser to prevent personal injury. Only qualified personnel should
service internal components or electrical wiring.
1.2 General Precautions
This equipment, depending on the accessory, can weigh up to 18.9 pounds (8.6 kilograms). To avoid personal injury or
equipment damage, do not attempt to lift the merchandiser without help. Working with a partner is highly recommended.
Take care when lifting and positioning the merchandiser to avoid damage and injury.
2. SPECIFICATIONS AND REQUIREMENTS
2.1 General Requirements
The merchandiser is compatible with only the dispenser that corresponds to its merchandiser series, and will not function
properly if installed onto a dispenser outside of the series. The 771 and 772 multi-flavor dispensers belong to the 77x
series and therefore use the same merchandiser model; whereas, a 372 multi-flavor merchandiser should only be installed
on a 372 dispenser.
2.2 Dimension and Weight Specifications
2.3 Touchscreen Specifications
Specication 372 MFLV 771 MFLV 772 MFLV
Width 15.75" (400 mm) 17.0" (432 mm) 17.0" (431 mm)
Depth 2.2" (56 mm) 2.9" (74 mm) 2.9" (74 mm)
Height - Short Door 13.5" (342 mm) 15.6" (396 mm) 15.6" (396 mm)
Height - Tall Door N/A 23.1" (587 mm) 23.1" (587 mm)
Weight - Short Door 8.7 lb (3.9 kg) 12.9 lb (5.9 kg) 12.9 lb (5.9 kg)
Weight - Tall Door N/A 18.9 lb (8.6 kg) 18.9 lb (8.6 kg)
Specication 372 MFLV 771 MFLV 772 MFLV
Flavor & Base Syrup Images 600 x 500 pixels 600 x 500 pixels 600 x 500 pixels
Background Image 800 x 480 pixels 1920 x 1080 pixels 950 x 1080 pixels

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3. INSTALLATION
The following installation instructions apply to merchandisers that are not already installed on dispensers upon arrival.
Since the merchandiser receives power for the display, control board, and LED down-lighting from the dispenser, and
uses the serial port for communication with the main control board, it is important that power and serial harnesses be
connected correctly during installation.
3.1 Installation of 372 Multi-Flavor Merchandiser
1 Remove the merchandiser from packaging and inspect it for damage or missing parts.
2Align the merchandiser hinges with the bolt holes located at the top-front of the dispenser and secure all hex
bolts through the hinge and into the frame.
3Connect the door power and serial communication harnesses to their respective mate on the dispenser
(black connector with black connector, white connector with white connector).
4Push the merchandiser down until it snaps into place. Ensure that the pneumatic faceplate’s activation hose
is not pinched when the merchandiser is closed.

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3.2 Installation of 771/772 Top-Opening Multi-Flavor Merchandiser
1 Remove the merchandiser from the packaging and inspect it for damage or missing parts.
2Remove the collar from each of the brackets on the merchandiser with a 3/32" hex wrench. Place the collars
and wrench nearby so they are accessible for the next step.
3 As shown in figure below: (A) slide each of the hinge pins from the merchandiser into the pivot holes on the
upper brackets on the dispenser (from right to left); (B) place the collars back on the hinge pins and tighten
the set screw on each of the shaft collars with the hex wrench.



4 Snap the shocks securely onto the ball joints on the front of the dispenser.
5Connect the power and serial communication harnesses to their respective mate from the dispenser (black
connector to black connector, white connector to white connector). Slowly push the merchandiser down
into "closed" position.

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3.3 Installation of 771/772 Side-Opening Multi-Flavor Merchandiser
1 Remove the merchandiser from the packaging and inspect it for damage or missing parts.
2 Add the snap ring (1) to the bracket (2). 3 Install the hinge brackets on the front of the dispenser.
Ensure the snap ring faces toward the outside of the
dispenser.
1
2
4Use a 3/32" hex wrench to loosen and remove the collar from the hinge bracket located on the back of the
door. Repeat on lower bracket. Place collars nearby so they are accessible to add back to the brackets once
merchandiser is connected to dispenser.
COLLAR
5Align the door hinge bracket pins to the holes on the dispenser's hinge bracket. Place the collar back on the
hinge pin and tighten the set screw with a hex wrench.
6Connect the power and serial communication harnesses to their respective mate from the dispenser (black
connector with black connector, white connector with white connector) and close the merchandiser until it
snaps into place.
DOOR
LOCK

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4. MULTI-FLAVOR MERCHANDISER DISPLAY
4.1 Start-Up
Once the dispenser has been powered on, the digital screen will begin to boot. The display’s back-light will activate and
will be followed by the FBD logo. It may take up to thirty seconds for the display to fully load. Once the boot sequence
is complete, the FBD logo will be replaced by the multi-flavor interface (shown below). The message on the interface
will vary depending on the state of the dispenser (i.e. if the barrel is off, the message will be "Barrel Off"; if everything is
connected and running, then the message will be "Touch Flavors!").
Interface for 372MFLV and 771 MFLV
Interface for 772MFLV

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4.2 Screen Layout
The multi-flavor setup allows the user to select more than one flavor to add into the dispensed drink. The user can select
any variety of flavors, a selected flavor will be grayed-out, and the POUR button will appear to indicate that a drink is ready
to be dispensed. The dispenser will continue to pour for as long as the POUR button is pressed. If the POUR button is
pushed without any flavors selected, only the base flavor will dispense. In addition to displaying the flavor images, the
screen will also show flavor and status messages.
The flavor messages are displayed as image overlays. When the status message appears, the flavor image will be obscured
so that the message can be seen. There are two flavor messages: "Selected" which is displayed when that flavor has been
selected for dispensing and "Sold Out" which is displayed when a flavor syrup is out.
The status messages will appear at the bottom-center section of the display. These messages will provide status information
for the barrel. For a list of all status messages, please refer to Section 7 of this manual.
After flavor selections are made, the status message area of the display will change to a "PUSH TO POUR" button.
Item Description
1 Flavor Buttons: Select flavor add-ins. Flavor messages will appear over flavors as image overlays.
2 Base Flavor Button: Flavor of the base syrup.
3 Barrel Status: Shows status of barrel.
4 Pour Button: Press and hold to dispense a drink.
4.3 Initial Set-Up
The flavor images will need to be set as part of the initial set-up of the merchandiser. Please refer to Section 5.1 for
additional information on menu options and Section 5.2 for additional information on updating the images for the flavors
(flavor add-ins and base syrup). Additionally, all flavor injection modules will need to be calibrated before the dispenser is
ready for store operation. Please refer to Section 5.7 for additional information on calibrating flavor modules.
11
1 1 1
1
1
1
22
4
3

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5. MENU STRUCTURE
5.1 Accessing Menus
The multi-flavor merchandiser allows the user to change the visual content displayed on the interface and the functionality
of the multi-flavor barrel through the service menus. The menu is locked and not accessible to consumers but, once
opened by authorized personnel, can be used to change visual content, barrel settings, and data management. Follow the
steps below to unlock the screen.
1Starting from any of the four corners, touch and trace around the edges of the display without lifting your finger in
a clockwise or counterclockwise direction until coming back to the corner where you started.
2Enter the store operator, store manager or service technician password. Please note that the merchandiser has
been set up with default passwords for store operators and store managers, if a password change is required, this
can be done through the service technician access level.
3Once the screen has been unlocked, the menu options will appear. There are three levels of access and the available
options will vary based on access level (password used). Please refer to the Menu Options by Access Level table in
this section for a breakdown of available menus. In addition every screen will also show a back or home
button for easy navigation through the menu.

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MENU OPTIONS BY ACCESS LEVEL
LEVEL AVAILABLE MENUS
Store Operator Configure flavor buttons and background images.
Option available to sample dispense to verify flavor(s) selected.
Clean display screen lock.
View information menu. Lists door software, settings, dispense software part
numbers, serial number, and legal information.
View status menu. Shows status of connected devices such as USB drives,
accelerometer, and dispenser communication.
Store Manager • Same options as store operator.
Lock/unlock alternative flavors.
Service Technician* • Same options as store manager.
Configure flavors - Set up flavor type and calibrate flavor add-in flow rate.
Access to door and dispense settings.
View drink dispense data.
System administration controls. Controls other settings and parts of the interface
functionality such as password changes for store operators or managers.
* Intended for use by trained service technicians only.

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5.2 Change Graphics
The "Change Graphics" menu allows the operator to update the flavor and background images displayed on the main user
interface. This menu is available to the store operator, store manager, and service technician. Once selected from the
menu screen, please follow the steps below to change the images.
1Select the graphic element to change (flavor or background) on the image found on the left side of the screen and
then touch the desired image from the image tray on the right. Repeat process for each flavor button. When a
graphic element is selected, that element will be highlighted by a blue box. Available selections found in the image
tray are based on the loaded content. Additional images can be added using a USB. Refer to Sections 6.1 and 6.2
for information on adding content to a USB and loading content onto the merchandiser.
2 Once a graphic element is selected, a preview of the image selection will be shown.
3Background images may be chosen from the image tray on the right, or solid background colors can be selected
by pressing the "Select Custom Background Color" button on the bottom left side of the screen. A color selection
window will appear. Once a color is selected, the text on the top left side will change to match the selected color.
Press the green check mark to return to the previous screen and a preview of the selected color will be shown.
4Once all images are set, press the back or home buttons to save the display settings. The images may take several
seconds to load.

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5.3 Clean Display
The "Clean Display" menu allows the user to lock the screen to clean the display. This menu is available to the store
operator, store manager, and service technician.
1Once selected, a dialog box will appear to verify that the screen lock option is being requested. Select the green
check mark to initiate the screen lock.
2 A 20 second timer will appear. The screen will be unresponsive to touch during the timer countdown.
3 Apply glass cleaner to a soft, lint-free rag and wipe down the screen. Once the timer runs down, the screen will
reactivate.

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5.4 Information
The “Information” menu displays details about the door software and dispenser firmware. This menu is available to
the store operator, store manager, and service technician. The information in this menu is useful when contacting FBD
Technical Support for troubleshooting. The menu also provides a "View Licenses" button that, when selected, will provide
a QR code which will direct users to a website with legal information.
5.5 Status
The “Status” menu provides the status of communication between the dispenser and the merchandiser, any connected
USB, and the accelerometer. This menu is available to the store operator, store manager, and service technician. When
selected, the merchandiser software will run a diagnostic and verify each of the following:
• Communication: A green check mark will indicate an active connection between the dispenser and merchandiser.
A red X will indicate there are connection issues or there is no communication.
• USB Drives: USB presence will be detected if a USB has been connected to the merchandiser to add images (refer
to Sections 6.1 and 6.2 for information on accessing USB drives and loading content). A green check mark will
indicate the merchandiser detects a USB. A yellow triangle indicates there is no USB detected. A yellow triangle
displayed for this option is normal, and only indicates a problem if it continues to be shown while a USB is connected.
• Accelerometer: The accelerometer is used to detect the orientation of the door. When the door is open, the down-
lighting will turn off automatically and turn back on when the door is closed. A green check mark indicates the
accelerometer is working. A red X indicates there is a problem with the accelerometer.

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5.6 Alternative Flavor Lockout
The "Alternative Flavor Lockout" can prevent any flavor set up as an "alternative" flavor from being dispensed. This icon
will only be shown in the menu when at least one alternative flavor has been set up under the "Configure Flavors" menu
option (please refer to Section 5.7 for additional information on setting up flavor types).
This option is available only to the store manager and service technician. The icon will appear for store operators if there
are any alternative flavors set up and, when selected, the screen will prompt for a password to be entered. Only the store
manager or service technician passwords can engage or disengage the lock.
When the lockout is engaged (closed lock) any flavor set up as an alternative flavor will appear as locked on the main
screen and cannot be selected to dispense with the base product. When the lockout is disengaged (open lock), the
alternative flavors can be dispensed as normal. To engage, simply select the icon; the image will change from an open lock
to a closed lock. To disengage, select the closed lock icon and the image will change to an open lock.
Engaged Lock
Disengaged Lock

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5.7 Configure Flavors
The "Configure Flavors" menu is used to change flavor types and perform flow rate calibrations for flavor syrups. This
menu is only available to service technicians. Once selected, there are two tabs that can be accessed: "Flavor Types"
and "Calibrate Flavors." Whereas the "Flavor Types" option is not required to be set up for operation of the dispenser, the
"Calibrate Flavors" option must be completed as part of the initial set-up.
Flavor Types
This menu allows you to specify the type of flavor for each of the flavor add-ins. The default type is "Standard" and if a
flavor needs to be locked from dispensing on the main screen, then it will need to be changed to "Alternative." Please refer
to Section 5.6 for information on how to lock alternative flavors.
If the flavor images have not been set, the screen will show the blank buttons for each of the flavors. Tapping the blank
flavor button will call up the "Change Graphics" menu option (Section 5.2) and allow you to change the flavor images.
Once images are selected, press the back button to return to the "Flavor Types" screen and the updated flavor images
will be shown.
If any of the flavors needs to be changed from "Standard Flavor" to "Alternative Flavor" select the "Standard Flavor"
button for the flavor being changed. A drop-down menu will appear that allows the user to switch between standard and
alternative flavors. Select the desired flavor type. Repeat as needed for each of the flavors.

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Calibrate Flavors
The flavor injection modules must be calibrated before the dispenser is ready for store operation. The calibration procedure
requires access to the product tray so before beginning the procedure, remove the drip tray, splash plate, and front cover
to access the flavor modules.
1From the "Calibrate Flavors" tab, select the "ounces" button in "Step #1" to set the desired sample size. On the
pop-up window, move the slider to the desired value and press the green check mark to confirm the selection. This
value will be the sample size used to validate the amount dispensed during calibration, so select a measurement
that is easy to verify with the tools at hand.
2To configure the desire flow rate, scroll down on the "Calibrate Flavors" screen and tap the "oz/sec" button for
the flavor being calibrated. On the pop-up window, move the slider to the desired value and press the green
check mark to confirm the selection.
3Place a measuring cup under the faceplate and press the "Start" button to dispense the product. Measure the
amount of product dispensed and compare to the set "Sample Size" from Step 1. If the amounts match, the
module is calibrated. If the amounts do not match, the flavor module will need to be manually adjusted.

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4To adjust the flavor module manually, access the product tray and locate the flavor modules. The flavor
modules are located in the front of the product tray as shown below by model.
372 MFLV
771 MFLV
772 MFLV

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5Adjust the flow rate on the flavor module using a flathead screwdriver. Turn clockwise to increase the flow and
counterclockwise to decrease the flow.
Flavor Flow
Control
Turning Clockwise
Increases Flow Rate
+
–
Turning Counterclockwise
Decreases Flow Rate
Flow Rate Adjustment
6Once the flavor module has been adjusted, press the "Start" button to dispense a sample. Continue adjusting the
flavor module manually and dispensing a sample until the amount of the product dispensed matches the "Sample
Size" from Step 1.
7 Repeat the calibration process for each flavor.
5.8 Settings
The "Settings" menu allows the user to make changes to the graphical user interface, flavor dispense settings, and other
miscellaneous settings. This menu is only available for service technicians. All these settings should be preloaded and can
be updated manually through this menu or via USB (refer to Section 5.10 under the "Settings" category for information on
loading settings to USB or from USB). Once selected, there are three tabs that can be accessed: "Consumer Interface",
"Dispense Settings", and "Miscellaneous Settings."
Consumer Interface
The "Consumer Interface" tab provides language options as well as text color for flavor overlays and messages.

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To change the language, select the "English" button to display a drop-down menu of all supported languages. Once the
language is selected, all menu options and main screen messages (flavor and barrel status) will change to the selected
language.
To change the text color of the flavor messages (the message that appears as an overlay on the flavor button in the
main screen) select the round button to the right of the "Selected Text Color" option. A color selection pop-up window
will appear; once a color is selected, press the green check mark to confirm the selection. The round button on the
"Selected Text Color" option will change to the selected color.
To change the text color of the barrel status messages on the main screen, select the round button to the right of the
"Message Text Color" option. A color selection pop-up window will appear; once a color is selected, press the green
check mark to confirm the selection. The round button on the "Message Text Color" option will change to the selected
color.