Fisher & Paykel DW60FC2X1 Operating instructions

Troubleshooting
Details various problems, causes, and solutions for certain issues that might come up with your dishwasher.
Problem Possible Causes What to do
Dishwasher will not
start.
No power. Ensure the dishwasher is plugged in and the power supply is
turned on at the wall.
The door is not
properly closed. Close the door.
Start/Pause button
has not been
pressed.
Press the Start/Pause button
.
Water tap not
turned on. Ensure water is connected and turned on.
Blocked strainer in
water inlet hose.
Check the strainer and clean if necessary—it is located where
the water inlet hose screws into the tap.
Keylock is
activated.
Cancel Keylock by pressing and holding
and
(C1, C2 & C4 models) or
and
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Problem Possible Causes What to do
(C6 models) together for 4 seconds until the keylock indicator
goes out.
Lower spray arm
rotates with
difficulty.
Spray arm holes
are blocked by
small items or
food particles.
Clean the spray arm. See ‘Care and cleaning’ for instructions.
Cover of detergent
dispenser cannot be
closed.
Detergent
compartment has
been overfilled.
Remove detergent until the cover can be closed.
Detergent
dispenser is
clogged with
remnants of
detergent.
Wipe dispenser out with a damp cloth. Dry the dispenser before
adding detergent.
Remnants of
detergent stuck
inside dispenser.
Compartment was
damp when filled
with detergent.
Wipe dispenser out with a damp cloth. Dry the dispenser before
adding detergent.
Buttons beep and do
not respond.
Keylock is
activated.
Cancel Keylock by pressing and holding
and
(C1, C2 & C4 models) or
and
(C6 models) together for 4 seconds until the keylock indicator
goes out.
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Problem Possible Causes What to do
Water remains
inside dishwasher
after wash has
ended.
Drain hose is
crimped, bent, or
blocked.
Check the drain hose and straighten if needed.
Pump is jammed. Call your Fisher & Paykel Authorised Service Centre or
Customer Care.
Filter(s) blocked. Clean the filter(s). See ‘Care and cleaning’ for instructions.
Foaming.
Incorrect amount
or type of
detergent used.
See section ‘Adding detergent’ or consult the detergent
manufacturer’s instructions.
Too much egg in
the wash load. Increase the amount of detergent.
Rinse aid dosage
level too high. Decrease the rinse aid dosage.
Rinse aid spills
not wiped up. Ensure that all rinse aid spills are wiped up when they occur.
The dishwasher
stops suddenly
during the wash.
Power or water
supply has been
interrupted.
Check the power and water supplies.
Knocking or rattling
sound during wash.
Spray arm
knocking against
dishes. Pause the wash and rearrange dishes. See sections ‘Controls
and starting a wash’ and
‘Loading’.
Dishes have been
stacked
incorrectly.
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Problem Possible Causes What to do
Unclean dishes.
Wash programme
unsuitable for
load.
See section ‘Wash programmes and detergent quantities’ and
select a suitable programme.
Soils were too
heavily baked on. Dishes may need soaking.
Spray arm(s)
unable to rotate. Ensure no items are obstructing the spray arm path.
Dishwasher
overloaded or
incorrectly loaded.
See the ‘Loading’ section.
The filters are
incorrectly
inserted.
See section ‘Care and cleaning’.
Detergent put in
the wrong
compartment.
See sections ‘Wash programmes and detergent quantities’ and
‘Adding detergent’.
Excessive food
not removed from
dishes before
loading.
Scrape all food scraps off dishes before loading.
Unsuitable
detergent.
Only use powdered or tablet detergent designed for domestic
dishwashers.
Not enough
detergent.
See ‘Wash programmes and detergent quantities’ for
recommended quantities. You
may need to adjust these to suit your particular load and the
hardness of your water supply.
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Problem Possible Causes What to do
Spray arm holes
are blocked. Clean the spray arm(s). See ‘Care and cleaning’ for instructions.
The filters are
blocked. Clean the filters. See ‘Care and cleaning’ for instructions.
Plastic items are
discoloured (e.g.
stain left by tomato
sauce).
Not enough
detergent, not pre-
rinsed.
Pre-rinse plastic dishes before placing in the dishwasher and/or
add more detergent.
Alternatively, using the Rinse programme after adding dishes
may minimise staining.
White stains are left
on dishes; glasses
have a milky
appearance.
Not enough
detergent.
See section ‘Wash programmes and detergent quantities’ for
recommended quantities. You may need to adjust these to suit
the hardness of your water supply.
Rinse aid dosage
too low. Increase rinse aid dosage. See ‘Using rinse aid’.
Dishes, cutlery have
not dried.
Rinse aid dosage
too low. Increase rinse aid dosage. See ‘Using rinse aid’.
Items removed too
soon.
After the end of the wash programme, leave the door ajar and
wait for several minutes to
help drying.
Rinse aid
dispenser empty.
(The rinse aid
indicators are lit.)
Add rinse aid. See section ‘Using rinse aid’ for instructions.
Glasses have dull
appearance.
Rinse aid dosage
too low. Increase rinse aid dosage. See ‘Using rinse aid’.
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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Problem Possible Causes What to do
Tea stains or traces
of lipstick have not
been completely
removed.
Not enough
detergent.
See section ‘Wash programmes and detergent quantities’ for
recommended quantities. You may need to adjust these to suit
your particular load.
Wash temperature
too low.
Select a wash programme with a higher temperature (see
section ‘Wash programme data’ for information).
Traces of rust on
cutlery.
Cutlery is not
sufficiently
rustproof.
Wash by hand.
Glasses clouded
and discoloured;
milky coating
Hard water
situation. Increase detergent quantities.
Glasses are not
dishwasher proof. Wash by hand.
Water marks left on
glasses and cutlery.
Rinse aid level or
dosage setting is
too low.
Ensure there is rinse aid in dispenser. If necessary, increase the
rinse aid setting or try using a wash programme with a higher
temperature. See sections ‘Using rinse aid’ and ‘Wash
programme data’.
Hard water -
Increase the rinse aid setting and the amount of detergent. See
section ‘Water hardness and dishwashing’.
If living in an area with very hard water, consult a plumber on
installing a household water softener.
https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting
Updated: Sat, 29 May 2021 17:23:31 GMT
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