FLIR Screen-EST Kiosk User manual

User’s manual
FLIR Screen-EST Kiosk

Table of contents
1 Disclaimers ......................................................................................1
1.1 Legal disclaimer .......................................................................1
1.2 U.S. Government Regulations......................................................1
1.3 Patents...................................................................................1
1.4 Quality assurance ..................................................................... 1
1.5 Third-party licenses................................................................... 1
1.6 Usage statistics ........................................................................ 1
1.7 Copyright ................................................................................1
2 Safety information .............................................................................2
2.1 Disposal of electronic waste ........................................................3
3 Getting started..................................................................................4
3.1 Install the FLIR Screen-EST Kiosk ................................................4
3.2 Set up the screening station ........................................................4
3.3 Operate the screening station ......................................................4
3.4 Customer support .....................................................................5
3.5 Online documentation................................................................5
4 About FLIR Screen-EST Kiosk.............................................................6
5 Installation — FLIR Screen-EST Kiosk..................................................7
5.1 List of contents.........................................................................7
5.2 Mount the stand, tablet, and camera unit........................................ 8
5.3 Connect to Wi-Fi..................................................................... 10
5.4 Activate FLIR Screen-EST ........................................................ 10
5.4.1 Offline activation .......................................................... 12
6 Setup — Screening station ............................................................... 13
6.1 Screening station setup............................................................ 13
6.2 Equipment, materials, tools ....................................................... 14
6.3 Step-by-step setup instructions .................................................. 14
6.3.1 Plan and prepare the screening station ............................. 15
6.3.2 Set up the FLIR Screen-EST Kiosk................................... 15
6.3.3 Define the screening position .......................................... 15
6.3.4 Connect the camera to FLIR Screen-EST .......................... 15
6.3.5 Make sure the camera focus is correct .............................. 16
6.3.6 Place the queueing system and supporting materials ........... 16
6.3.7 Optional: Place the operator display ................................. 16
6.3.8 Test the setup.............................................................. 16
6.3.9 Clearly mark the screening position.................................. 17
6.3.10 Mark the positions of all equipment .................................. 18
6.4 Optional: Customize FLIR Screen-EST ........................................ 18
6.4.1 Open the Settings page................................................. 18
6.4.2 Visitor window ............................................................. 18
6.4.3 Sound alarm ............................................................... 19
6.4.4 Save and exit .............................................................. 19
6.5 Trouble shooting ..................................................................... 19
6.5.1 Must enter license key every time .................................... 19
6.5.2 FLIR Screen-EST cannot find the camera .......................... 19
6.5.3 False triggering ............................................................ 20
6.5.4 False alarms ............................................................... 20
6.5.5 Cannot screen short/tall persons ..................................... 20
7 Description — Screening station ....................................................... 21
7.1 Overview .............................................................................. 21
7.2 Typical setup.......................................................................... 21
7.3 Screening station considerations................................................ 22
7.4 Company policies ................................................................... 23
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Table of contents
8 Operation — Operator instructions .................................................... 24
8.1 FLIR Screen-EST Kiosk screening station .................................... 24
8.2 Quick guide to FLIR Screen-EST................................................ 25
8.2.1 Start application........................................................... 25
8.2.2 Operator window.......................................................... 25
8.3 Normal operation .................................................................... 26
8.3.1 Start a new screening session......................................... 26
8.3.2 Screening procedure .................................................... 27
8.3.3 Turn on/off the FLIR Screen-EST Kiosk ............................. 29
8.4 Problems — What shall I do?..................................................... 30
8.4.1 Connect the camera ..................................................... 30
8.4.2 Restart the system........................................................ 30
8.4.3 Reset the reference temperature ..................................... 30
8.4.4 All visitors get screening alarms....................................... 31
8.4.5 Camera focus changed by mistake................................... 31
8.4.6 Somebody moved the equipment .................................... 31
8.5 Visitor FAQ............................................................................ 31
9 Visitor — Screening procedure ......................................................... 33
9.1 Too many people .................................................................... 34
9.2 System closed ....................................................................... 34
10 Description — FLIR Screen-EST ........................................................ 36
10.1 Start application ..................................................................... 36
10.2 Operator window .................................................................... 36
10.2.1 Library tab .................................................................. 36
10.2.2 Live tab...................................................................... 37
10.3 Settings page......................................................................... 38
10.3.1 Face detection tab........................................................ 38
10.3.2 User screen tab ........................................................... 39
10.3.3 Output tab .................................................................. 39
10.3.4 Webhooks tab ............................................................. 40
10.3.5 General tab................................................................. 40
10.3.6 Updates tab ................................................................ 41
10.3.7 Theme tab .................................................................. 41
10.3.8 File explorer tab........................................................... 41
10.3.9 Editor tab ................................................................... 41
10.3.10 Regional settings tab .................................................... 41
10.4 Integration with external systems................................................ 41
10.4.1 Digital output ............................................................... 41
10.4.2 Webhooks .................................................................. 41
11 Description — FLIR Screen-EST Kiosk ............................................... 44
11.1 System parts ......................................................................... 44
11.2 Camera web interface.............................................................. 44
11.2.1 Install FLIR IP Config .................................................... 44
11.2.2 Open the camera web interface ....................................... 44
11.2.3 Firewall configuration .................................................... 45
11.3 Camera connectors and buttons ................................................ 46
11.3.1 Factory reset button ...................................................... 46
11.3.2 Power/error indicator LED and power modes ...................... 47
11.3.3 Ethernet communication indicator LED ............................. 47
11.3.4 Digital I/O ................................................................... 47
12 Maintenance — Cleaning and Calibration ........................................... 48
12.1 Cleaning ............................................................................... 48
12.1.1 Camera unit housing, cables, and other items..................... 48
12.1.2 Infrared lens................................................................ 48
12.2 Calibration............................................................................. 49
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Table of contents
12.2.1 About calibration .......................................................... 49
12.2.2 Verify calibration .......................................................... 49
13 Update — FLIR Screen-EST and Camera firmware ............................... 50
13.1 FLIR Screen-EST software update.............................................. 50
13.1.1 Offline update.............................................................. 50
13.2 Camera firmware update .......................................................... 50
14 Privacy notice — FLIR EST Thermal cameras ...................................... 51
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Disclaimers
1
1.1 Legal disclaimer
For warranty terms, refer to https://www.flir.com/warranty.
1.2 U.S. Government Regulations
This product may be subject to U.S. Export Regulations. Send any inquiries to export-
[e-mail].
1.3 Patents
This product is protected by patents, design patents, patents pending, or design patents
pending. Refer to the FLIR Systems’ patent registry:
https://www.flir.com/patentnotices
1.4 Quality assurance
The Quality Management System under which these products are developed and manu-
factured has been certified in accordance with the ISO 9001 standard.
FLIR Systems is committed to a policy of continuous development; therefore we reserve
the right to make changes and improvements on any of the products without prior notice.
1.5 Third-party licenses
Information about third-party licenses is available in the user interface of the product.
1.6 Usage statistics
FLIR Systems reserves the right to gather anonymous usage statistics to help maintain
and improve the quality of our software and services.
1.7 Copyright
© 2020 FLIR Systems, Inc. All rights reserved worldwide. No parts of the software in-
cluding source code may be reproduced, transmitted, transcribed or translated into any
language or computer language in any form or by any means, electronic, magnetic, opti-
cal, manual or otherwise, without the prior written permission of FLIR Systems.
The documentation must not, in whole or part, be copied, photocopied, reproduced,
translated or transmitted to any electronic medium or machine readable form without pri-
or consent, in writing, from FLIR Systems.
Names and marks appearing on the products herein are either registered trademarks or
trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names
or company names referenced herein are used for identification only and are the prop-
erty of their respective owners.
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Safety information
2
WARNING
Applicability: Class B digital devices.
This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and on, the user is encouraged to try to cor-
rect the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
Applicability: Digital devices subject to 15.19/RSS-GEN.
NOTICE: This device complies with Part 15 of the FCC Rules and with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
WARNING
Applicability: Digital devices subject to 15.21.
NOTICE: Changes or modifications made to this equipment not expressly approved by FLIR Systems
may void the FCC authorization to operate this equipment.
WARNING
Applicability: Digital devices subject to 2.1091/2.1093/KDB 447498/RSS-102.
Radiofrequency radiation exposure Information: The radiated output power of the device is far be-
low the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a man-
ner that the potential for human contact during normal operation is minimized.
CAUTION
Do not point the infrared camera (with or without the lens cover) at strong energy sources, for example,
devices that cause laser radiation, or the sun. This can have an unwanted effect on the accuracy of the
camera. It can also cause damage to the detector in the camera.
CAUTION
Do not use the camera in ambient temperatures higher than +40°C (+122°F), unless other information
is specified in the user documentation or technical data. High temperatures can cause damage to the
camera.
CAUTION
The surface of the camera becomes hot. Use protective equipment when handling the camera in ambi-
ent temperatures higher than +40°C (+122°F).
CAUTION
Do not apply solvents or equivalent liquids to the camera, the cables, or other items. For cleaning, refer
to 12.1 Cleaning.
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Safety information
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CAUTION
Do not use too much force when you clean the infrared lens. Damage to the infrared lens or to the anti-
reflective coating of the lens can occur. For cleaning, refer to 12.1 Cleaning.
CAUTION
Applicability: Cameras where you can remove the lens and expose the infrared detector.
Do not use compressed air of lower quality than “Process air” when you remove dust from the detector.
Air of lower quality than “Process air” can contain high levels of contaminants. Damage to the detector
can occur.
CAUTION
Applicability: Cameras with an automatic shutter that can be disabled.
Do not disable the automatic shutter in the camera for a long time period (a maximum of 30 minutes is
typical). This can have an unwanted effect on the accuracy of the camera.
CAUTION
Do not look into the camera torch LED when you operate it. Injury to your eyes and skin can occur.
Note The encapsulation rating is only applicable when all the openings on the camera
are sealed with their correct covers, hatches, or caps. This includes the compartments
for data storage, batteries, and connectors.
2.1 Disposal of electronic waste
Electrical and electronic equipment (EEE) contains materials, components and substan-
ces that may be hazardous and present a risk to human health and the environment
when waste electrical and electronic equipment (WEEE) is not handled correctly.
Equipment marked with the below crossed-out wheeled bin is electrical and electronic
equipment. The crossed-out wheeled bin symbol indicates that waste electrical and elec-
tronic equipment should not be discarded together with unseparated household waste,
but must be collected separately.
For this purpose all local authorities have established collection schemes under which
residents can dispose waste electrical and electronic equipment at a recycling centre or
other collection points, or WEEE will be collected directly from households. More de-
tailed information is available from the technical administration of the relevant local
authority.
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Getting started
3
The FLIR Screen-EST Kiosk is used to screen persons for elevated skin temperatures.
For accurate and efficient screening, it is recommended to install, set up, and operate
the FLIR Screen-EST Kiosk screening station as described in this manual.
3.1 Install the FLIR Screen-EST Kiosk
The installation of the FLIR Screen-EST Kiosk includes the following main steps
1. Mount the stand, tablet, and camera unit.
2. Connect the tablet to a Wi-Fi network (recommended).
3. Activate the FLIR Screen-EST application.
For detailed instructions, see chapter 5 Installation — FLIR Screen-EST Kiosk.
3.2 Set up the screening station
The setup of the screening station includes the following main steps:
1. Plan and prepare the screening station.
2. Set up the FLIR Screen-EST Kiosk.
3. Define the screening position.
4. Connect the camera to FLIR Screen-EST.
5. Make sure the camera focus is correct.
6. Place the queueing system and supporting materials.
7. Optional: Place the operator display.
8. Test the setup.
9. Clearly mark the screening position.
10. Mark the positions of all equipment.
For detailed instructions, see chapter 6 Setup — Screening station.
3.3 Operate the screening station
The operation of the screening station includes the following operator tasks:
1. Prepare the system for a new screening session.
2. The screening normally does not require any action from the operator. Depending on
the company specific workflow, the operator may need to be available for guidance
and alarms.
For detailed instructions, see chapter 8 Operation — Operator instructions.
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Getting started
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3.4 Customer support
Do not hesitate to contact our Customer Support Center if you experience problems or
have any questions.
For customer help, go to http://support.flir.com.
3.5 Online documentation
The FLIR EST Thermal Screening documentation is continuously updated and published
online.
To access the latest user manuals, product information, and other FLIR EST Thermal
Screening resources, go to: http://support.flir.com/resources/est.
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About FLIR Screen-EST Kiosk
4
The FLIR Screen-EST Kiosk offers a quick and easy way to screen passengers, custom-
ers, or employees for signs of elevated skin temperature. This is a turnkey solution that
combines the temperature measurement capabilities of a FLIR EST Thermal camera
and the FLIR Screen-EST software with a tablet and floor stand.
The FLIR Screen-EST Kiosk uses the thermal data stream for face detection and meas-
ures the temperature in the tear duct, since that has been demonstrated to be a robust
measurement point. The system uses FLIR relative temperature screening - comparing
subject temperatures to a dynamic average baseline of non-elevated skin temperatures.
Key benefits:
• Fast setup and simple operation.
• Fully automated, self-service station.
• Safe, accurate screening.
The FLIR Screen-EST Kiosk automatically measures the surface temperature around
the tear duct, analyzes the measured temperature, and displays a screening result. If the
measured temperature is higher than a reference average, an alarm will trigger.
To improve the accuracy of the screening results, it is important to set up the screening
station correctly.
Since the FLIR Screen-EST Kiosk measures surface temperatures, the measured tem-
peratures are lower than the ones you may be used to in a fever context. Note that the
FLIR Screen-EST Kiosk cannot measure core body temperature or diagnose a fever.
It is up to you to set up a suitable core body temperature measuring process, and a proc-
ess for those individuals where the system has indicated an elevated skin temperature in
accordance with applicable local data protection, employment, and health & safety laws.
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Installation — FLIR Screen-EST
Kiosk
5
This chapter describes how to install the FLIR Screen-EST Kiosk.
The installation includes the following main steps:
1. Mount the stand, tablet, and camera unit.
2. Connect the tablet to a Wi-Fi network (recommended).
3. Activate the FLIR Screen-EST application.
Note For step-by-step instructions, see the following sections.
5.1 List of contents
1. Camera unit
2. Surface Pro7 tablet
3. Tablet stand
4. Screening position floor sticker
5. Mains cable
6. Printed documentation, including FLIR Screen-EST license card
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5.2 Mount the stand, tablet, and camera unit
Note While you mount the equipment, be careful and hold all parts firmly to prevent the
stand from tipping over.
1. Open the stand box and find the stand, foot, 2 screws, and Allen key. The other parts are not
needed for this installation.
2. Mount the foot. Make sure the orientation of the foot is correct.
3. Check the orientation of the foot. Incorrect
mounting can cause the stand to tip over.
4. Fit the tablet in place, with the clamp close
to the buttons. By that, there will be room for the
camera unit.
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Installation — FLIR Screen-EST Kiosk
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5. Rotate the tablet to portrait mode. Make
sure the USB connector is at the bottom.
6. Slide the camera unit onto the stand.
7. Tilt the assembly backwards until it stops. 8. Lock the camera unit in place.
Tighten the screw until it stops.
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Installation — FLIR Screen-EST Kiosk
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9. Connect the cable from the camera unit to
the USB connector on the tablet.
10. Connect the power cable to the camera
unit.
11. Connect the power cable to a power outlet. 12. Turn on the tablet.
5.3 Connect to Wi-Fi
To take advantage of our latest software, it is important that you keep your FLIR Screen-
EST Kiosk updated. When the FLIR Screen-EST Kiosk is connected to the internet, auto-
matic checks for updates and installation of new software versions is possible. For more
information, see section 13.1 FLIR Screen-EST software update.
To connect the tablet to the internet, swipe in from the right edge of the screen. This
opens the Action center, where you can connect to a Wi-Fi network.
5.4 Activate FLIR Screen-EST
FLIR Screen-EST is the application used to perform the screening. FLIR Screen-EST is
pre-installed on the tablet, but you must activate it. The activation is easiest if the tablet is
connected to Wi-Fi, but you can also do an offline activation.
Note If a Windows Defender Firewall message is displayed, select to Allow access for
FLIR Screen-EST.
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Installation — FLIR Screen-EST Kiosk
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To activate the FLIR Screen-EST, do the following:
1. Make sure you have the FLIR Screen-EST license card. This is a printed card in-
cluded in the FLIR Screen-EST Kiosk package.
2. Start the FLIR Screen-ESTapplication from the Start menu or by double-tapping the
desktop icon. The activation dialog is displayed.
Note FLIR Screen-EST starts automatically when you turn on the tablet the first
time.
3. Online activation (internet access):
3.1. Hold the FLIR Screen-EST license card with the QR code in front of the tablet
camera (located to the right of the screen). This enters the license key.
3.2. Enter contact details, e.g. to your IT department, in the Customer name and
Customer e-mail text boxes.
3.3. Tap Validate.
Offline activation (no internet access): See section 5.4.1 Offline activation.
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4. When the activation is completed, the FLIR Screen-EST application opens in two
windows:
• The operator window is used by the operator for setup, control, and monitoring.
• The visitor window is what the screened person sees.
5.4.1 Offline activation
1. Start the FLIR Screen-EST application.
2. Click Offline activation - no internet access.
3. Make a note of the information in the Machine identifier text box.
4. On a device with internet access, go to https://support.flir.com/screenest.
5. Click the link Offline activation.
6. Click the link of your preferred language.
7. Enter your contact details in the Name and E-mail text boxes.
8. In the Serial number text box, enter the license key available on the FLIR Screen-EST
license card.
9. In the Machine code text box, enter the Machine identifier from step 3 above.
10. Click Request activation code. This displays the generated activation code that at the
top of the page.
11. Return to the FLIR Screen-EST application, and then enter the code into the Activa-
tion code text box.
12. Click Validate.
13. The activation is completed and FLIR Screen-EST starts.
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Setup — Screening station
6
This chapter describes how to set up a FLIR Screen-EST Kiosk screening station.
• For accurate and efficient screening, it is recommended to set up the screening sta-
tion as outlined in section 6.1 Screening station setup.
• For step-by-step instructions, see section 6.3 Step-by-step setup instructions.
• If you run into problems, see section 6.5 Trouble shooting.
6.1 Screening station setup
The figure below shows a typical screening station setup. For more information, see
chapter 7 Description — Screening station.
1. FLIR Screen-EST Kiosk.
2. Screening position.
It is important to clearly mark the screening position (where the person should stand
for the screening). The distance from the foot of the FLIR Screen-EST Kiosk to the
center of the screening position shall be 120 cm (47 in.).
3. Queueing system, e.g. barriers and arrow floor stickers.
The queueing system will guide the visitors into the screening station, to the correct
screening position, and out of the screening station. A recommended standard is to
keep the queue at least 90 cm (36 in.) wide. To make sure people do not cut the cor-
ner and end up too close to the FLIR Screen-EST Kiosk, about 45 cm (18 in.) should
be added to the barrier leading in to the screening station.
4. Optional: Backdrop.
A backdrop may be needed to prevent background disturbances from reaching the
camera, such as passing or queueing people.
Additional, not in the figure:
• Optional: Operator display.
Secondary display placed near the operator for monitoring.
• Optional: Information roll-up.
Roll-up that informs people what the screening is about and why they need to do it.
• Optional: Instruction roll-up.
Roll-up that tells people to remove eyeglasses before they are screened.
Note Removing eyeglasses is crucial for a correct screening result.
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Setup — Screening station
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6.2 Equipment, materials, tools
For the screening station, you need the following equipment:
• FLIR Screen-EST Kiosk, installed as described in chapter 5 Installation — FLIR
Screen-EST Kiosk.
• Screening position floor sticker (included in the FLIR Screen-EST Kiosk package).
• Queueing system; e.g. barriers, arrow stickers.
Optional equipment:
• Operator display, including power cable and wireless display adapter.
• Backdrop, preventing background disturbances.
• Information materials; e.g. roll-ups.
Note For available roll-ups and other supporting materials from FLIR Systems, go to
https://www.flir.com/.
The following materials and tools can be useful:
• Measuring tape or yardstick.
• Screwdriver.
• Masking tape.
• Cable ties.
• Extension cords.
• Cable covers (to prevent people from stumbling over the cables).
Figure 6.1 FLIR Screen-EST
Kiosk
Figure 6.2 Screening position
floor sticker Figure 6.3 Backdrop
6.3 Step-by-step setup instructions
Before starting the setup, please read the instructions for the entire setup procedure.
Make sure you have all the equipment and tools needed, see section 6.2 Equipment, ma-
terials, tools.
The setup of the screening station includes the following main steps:
1. Plan and prepare the screening station.
2. Set up the FLIR Screen-EST Kiosk.
3. Define the screening position.
4. Connect the camera to FLIR Screen-EST.
5. Make sure the camera focus is correct.
6. Place the queueing system and supporting materials.
7. Optional: Place the operator display.
8. Test the setup.
9. Clearly mark the screening position.
10. Mark the positions of all equipment.
Note For step-by-step instructions, see the following sections.
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Setup — Screening station
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6.3.1 Plan and prepare the screening station
Before you set up the screening station, you need to do some planning. Where will you
conduct the screening? How should the visitors flow into the screening station and out?
Who will be the operator? What should happen in case of a screening alarm?
• For factors to consider related to the area around the screening station, see section
7.3 Screening station considerations.
• For factors to consider related to the policies of your company, see section 7.4 Com-
pany policies.
6.3.2 Set up the FLIR Screen-EST Kiosk
1. Place the FLIR Screen-EST Kiosk.
2. Connect the power cable to a power outlet.
6.3.3 Define the screening position
1. Make a straight line from the foot of the FLIR Screen-EST Kiosk stand towards the
screening position - use a masking tape.
2. Make a mark on the tape at 120 cm (47 in.) from the foot of the stand, indicating the
screening position.
6.3.4 Connect the camera to FLIR Screen-EST
1. Turn on the tablet and start the FLIR Screen-ESTapplication.
2. Find the FLIR camera in the Discovery list and tap the connect button. This connects
the camera and displays live video.
3. Make sure the Auto-reconnect check box is selected. This will make the camera con-
nect automatically the next time you start FLIR Screen-EST.
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Setup — Screening station
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6.3.5 Make sure the camera focus is correct
1. Place a person at the marking on the tape that indicates the screening position.
Note It is important that the person stands at the marking for the screening position
(not closer or further away from the camera).
2. In the FLIR Screen-EST operator window, click the Auto adjust focus button. This ad-
justs the focus automatically.
Note For accurate screening, the camera focus must be correct. If the focus should be
changed by mistake, a new focus adjustment must be made.
6.3.6 Place the queueing system and supporting materials
Queueing system.
1. Place the barriers that will guide the persons through the screening station.
2. Place the arrow stickers.
Note You may want to start with temporary markings and wait with the arrow stick-
ers until you have tested the screening station for a few days.
Optional: Backdrop.
1. Place the backdrop behind the screening position.
2. Look at the live image in FLIR Screen-EST and make sure the camera only sees the
backdrop.
Optional: Information materials.
1. Place the information roll-up
2. Place the instruction roll-up
6.3.7 Optional: Place the operator display
1. Place the operator display.
2. Connect power to the display.
3. Connect the display to the tablet using a wireless display adapter.
6.3.8 Test the setup
Make sure the system detects faces of persons with different heights.
1. Start the FLIR Screen-EST.
2. Collect reference samples.
Before the screening can start, you must record samples for the calculation of the
reference temperature average. You do this by screening 10 healthy persons.
To collect reference samples, do the following:
2.1. Place a healthy person at the screening position.
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