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WARRANTY TERMS
This warranty is granted by Fluigent and applies in all countries.
Your Fluigent product is guaranteed for one year from the date of delivery at your
laboratory for defects in materials and workmanship. If found to be defective within
the warranty period, your Fluigent product will be repaired or replaced free of charge.
What This Warranty Does Not Cover
This warranty does not cover routine maintenance, or damage resulting from the failure
to maintain the product in accordance with instructions provided by Fluigent. This
warranty also does not cover damage that arises from accidental or intentional misuse
or abuse, alteration or customization, or repair by unauthorized persons.
How to Get Your Device Serviced
If something goes wrong, contact the Fluigent dealer from whom you purchased your
product. Arrange a mutually convenient time for a Fluigent service representative to
discuss the problem and find a solution to fix the issue. In case more action needs
to be taken, the system will be shipped to Fluigent offices (for no additional cost, if it
is under warranty).
The warranty conditions are:
• Only use cables provided by Fluigent.
• Prevent foreign objects or liquids from being in contact with the F-OEM, the
P-OEM or the PX.
• Prevent foreign objects from entering the NIFS.
• Do not open the NIFS. Refer all servicing to the after-sales service department
(support@fluigent.com).
• Do not place the product in an unstable location. Place it in a location with a
level surface and a strong and stable support.
• Respect the pressure compatibility (max 2 bar).
• Respect the temperature compatibility (from 5°C to 50 °C).
• The customer is responsible for the gas used with the NIFS. It is recommended
to put an air filter to protect the sensor.
• The customer is responsible for the use of the NIFS with any product that is
not from Fluigent.
For specific use, please contact our Support team at support@fluigent.com