Fortress Technologies Winner 3 User manual

O W N E R ‘ S M A N U A L
3 & 4 Wheel Scooters
Issue 4
October 2010

2
Handicare
®
All rights reserved.
The information provided herein may not be reproduced and/or published in any form, by print,
photoprint, microfilm or any other means whatsoever (electronically or mechanically) without the
prior written authorisation of Handicare
®
.
The information provided is based on general data concerning the constructions known at the time
of the publication of this manual. Handicare executes a policy of continuous improvement and
reserves the right to changes and modifications.
The information provided is valid for the product in its standard version. Handicare
®
cannot be
held liable for possible damage resulting from specifications of the product deviating from the
standard configuration.
The available information has been prepared with all possible diligence, but Handicare
®
cannot be
held liable for possible errors in the information or the consequences thereof.
Handicare accepts no liability for loss resulting from work executed by third parties.
Names, trade names, etc. used by Handicare
®
may not, as per the legislation concerning the
protection of trade names, be considered as being available.
XXXXXX-000001000-en.doc

Table of contents
3
Introduction ........................................................................................ 5
This manual ........................................................................................ 5
Product labels..................................................................................6-7
Symbols used in manual.................................................................... 8
Service and technical support........................................................... 9
Identification plate.............................................................................. 9
Identification of the product .............................................................. 9
Warranty.......................................................................................10-11
Use according to purpose ............................................................... 12
1 General safety regulations and instructions............................ 13
1.1 Labels and instructions on the scooter ............................ 13
1.2 Technical specifications................................................... 13
1.3 Modifications ................................................................... 13
1.4 Safety.........................................................................13-15
2 General description ................................................................... 16
3 Main components..................................................................17-18
4 Operation.................................................................................... 19
4.1 Driving with the Fortress Winner........................................ 19
4.1.1 Inspection before use................................................ 19
4.2 Operating Controls .............................................................. 20
4.2.1 Console ...............................................................21-23
4.2.2 Switching on ............................................................. 24
4.2.3 Charging connection ................................................. 24
4.3 Driving Procedures.............................................................. 25
4.3.1 Driving forward and in reverse .................................. 25
4.3.2 Corners..................................................................... 26
4.3.3 Slopes....................................................................... 27
4.3.4 Obstacles.................................................................. 28
4.3.5 Overload Shutdown .................................................. 29
4.3.6 Switching off ............................................................. 29
4.3.7 Parking ..................................................................... 30
4.3.8 Charging the batteries............................................... 30
4.3.9 Battery charger ......................................................... 31
4.4 Transferring in and out........................................................ 32
4.5 Pushing the scooter ............................................................ 32
4.5.1 Freewheel position of the scooter ............................. 33
4.6 Reducing the size of the scooter for storage .................... 34
4.6.1 Removing the seat .................................................... 34
4.6.2 Folding down the steering tiller.................................. 35
4.7 Transport.............................................................................. 35

4
5 Adjustment options................................................................... 36
5.1 Seat adjustments................................................................. 36
5.1.1 Adjusting the seat height .......................................... 36
5.1.2 Adjusting the seat depth ........................................... 36
5.1.3 Backrest adjustment ................................................. 37
5.1.4 Adjusting the armrest................................................ 37
5.1.5 Adjusting the headrest ............................................. 38
5.2 Adjusting the steering tiller...................................................... 38
6 Maintenance............................................................................... 39
6.1 Maintenance table ............................................................... 39
6.1.1 Batteries ................................................................... 39
6.1.2 Replacing the batteries............................................. 40
6.1.3 Cleaning the batteries............................................... 41
6.2 Tires ..................................................................................... 42
6.2.1 Inflating the tires ....................................................... 42
6.3 Cleaning............................................................................... 43
7 Troubleshooting ........................................................................ 44
7.1 Troubleshooting table.................................................... 44-45
7.2 Automatic circuit breaker ................................................... 46
7.3 EMI malfunction .................................................................. 47
8 Technical specifications ........................................................... 48
8.1 Product specifications Fortress Winner....................... 48-49
8.2 Approval .............................................................................. 50
8.3 Authorized service and technical support......................... 51

Preface
5
Introduction
Thank you for choosing a Fortress Winner electric scooter.
Welcome to a growing community of people who use a scooter from the
Handicare product range.
Handicare stands for reliability and innovative technology, which results in
easily operated quality products.
XXXXXX-010001000-en.doc
This manual
With this manual you can safely use and maintain the product. In case of
doubt always contact your dealer.
In this manual, the words "left", "right", "front" and "back" are used to indicate a
certain part of the product. This is viewed from the position of the user seated
on the scooter.
XXXXXX-010003000-nl.doc
Please refer to the back cover of this manual to find to your scooter’s serial
number, model description, and your authorized Handicare dealer. This
information will be helpful for any product assistance that you may require
In the future.

Preface
6
Product Labels
XXXXXX-010004000-en.doc
D
C
E
B
A F
The product has the following decals and labels:
A. Charging connection
B. Fuse for lighting
C. Circuit breaker
D. Freewheel
E. Tire pressure wheels
F. Tilt steering adjustment

Preface
7
Product Labels
A. Charging connection
For charging of the batteries, see 'Charging the batteries'.
PICPRO-010004210-en.doc
B. Fuse for the lighting
Here you will find the fuse for the lighting. See 'Product
specifications sheet'.
C. Circuit breaker
The scooter has a safety breaker feature. See ‘Automatic
circuit breaker’.
PICPRO-010004270-en.doc
D. Freewheel
1. Lever in the uppermost position:
The drive of the motor has been switched on: The
scooter can be electrically driven.
2. Lever in the lowermost position:
The drive of the motor is disconnected: the scooter can
be pushed manually.
MAX. BAR2,7
E. Tire pressure
For tire pressure of the wheels, see 'product specifications’.
F. Tilt steering adjustment
Adjust the steering tiller to obtain a position that is most
comfortable for you while driving. See ‘Adjusting the
steering tiller’.

Preface
8
Symbols used in this manual:
XXXXXX-010004020-en.doc
CAUTION
Procedures that can result - if they are not executed
properly - in damage to the product, the environment, or
human injury.
PICDOC-010004110-en.doc
ATTENTION!
Suggestions that help specific procedures to be carried out
more easily.
PICDOC-010004120-en.doc
Consult the specified information source(s) first.
PICDOC-010004130-en.doc
Pull the charge cord out of the charging connection of the
scooter before doing any maintenance on the scooter.
PICDOC-010004140-en.doc

Preface
9
Service and technical support
For information concerning specific settings, maintenance or repair work
please contact your dealer. He is always prepared to help you.
Ensure you have at hand:
Model
Serial number
This information is provided on the identification plate. See diagram below.
XXXXXX-010006000-nl.doc
Identification plate
Product information can be found on
plate (A). See: 'Identification of the
product'.
Identification of the product
• See Fig. 010007010.
A. Model
B. Year of manufacture
C. Serial/Identification number
D. User area indoors or outdoors
E. Maximum load in kg
XXXXXX-010007010-en.doc
A
¨
LAGE DIJK 10 5705 BZ HELMOND THE NETHERLANDS
TYPE/TYPE/TYP: CAT
YEAR/JAAR/JAHR: 2000 IDNR.: CT 00004
USAGE:  INDOOR/OUTDOOR
GEBRUIKSGEBIED:  BINNEN/BUITEN
GEBRAUCHSBEBIET:INNERHALB/AUSSERHALB
MAX.LOAD/MAX.BELASTB./ZUL.GESAMTGEW.: 100 KG



D
A
B
C
E

Preface
10
Warranty
Handicare warrants to the original buyer that the new equipment sold by an
authorized Handicare dealer is, at the time of delivery to the buyer and for the
period of three years immediately following such delivery, free from defects in
material and workmanship and meets designed performance levels.
Handicare agrees that it will during such three-year period, either repair or
replace, at Handicare’s sole option, any part or parts of new equipment which
under proper and normal conditions of use proves to be defective or fails to
meet designed performance levels. The above warranty is extended or
otherwise modified for certain components of the equipment as specified
below:
Handicare supplied scooter’s Main Frame Weldment is covered under a
lifetime warranty. The battery charger is covered under a two-year warranty.
The seat assembly, basket, and optional accessories are covered under a
one-year warranty.
Exclusions and Limitations
•Equipment modified other than by Handicare is not covered by this
warranty.
•Tires, inner tubes plastic covers, brake pads, motor brushes, bearings,
chain, arm pads and upholstery are considered wear items and are not
covered by this warranty.
•Cosmetic appearance of items will change as a result of use and are not
covered by this warranty.
•Items added to the equipment by the buyer or by a user are not covered
by this warranty.
•Any damage to items added to the Handicare supplied equipment, caused
by the Handicare supplied equipment, is not covered under this warranty.
Any damage to the Handicare supplied equipment by the additional
equipment is also not covered by this warranty.
•Any use of the equipment outside the criteria published in the current
Handicare sales brochures, or beyond the manner, in which a prudent
person would normally use the equipment, will void this warranty (i.e.
Abuse and misuse).
•Labour and shipping are not covered by this warranty.
•Any batteries supplied by Handicare are covered by the battery
manufacturer’s standard warranty.

Preface
11
Warranty
All claims for warranty-covered parts under the above warranty must be
presented to Handicare by an authorized dealer within forty-five (45) days of
the event upon which any warranty claim is made. Handicare reserves the
right to refuse the warranty claim should the claim not satisfy the basic
requirements.
The foregoing warranty is exclusive and in lieu of all other express warranties.
Implied warranties, if any, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose, shall not extend beyond
the duration of the express warranty provided herein. Handicare shall not be
liable for any consequential or incidental damages whatsoever.
For all warranty inquiries, please contact your authorized Handicare
dealer.
Recommendations
Please complete the Handicare Warranty Registration Card. Mail it to
Handicare within 10 days of delivery of the equipment. This will assist
Handicare to initiate and to provide your appropriate warranty coverage.
It is strongly recommended that your equipment receive an annual service
inspection by an authorized Handicare dealer within 30 days of the
anniversary of the purchase date.

Preface
12
Use according to purpose (1)
The Fortress Winner scooter is designed for:
• transport of persons with a weight of up to 350 lbs (159 kg)
• use on sidewalks, footways, and bike-ways
• use in and around the house.
Your dealer should give you clear instructions before you independently
operate the product.
Consider operating the Fortress Winner scooter under the supervision of an
experienced dealer during first test drives.
The Fortress Winner scooter is not classified as a road vehicle and as such is
not permitted for road use (road crossing are the only exception).
The Fortress Winner has a maximum speed of 15 km/h (9.3 mph).
PLEASE MAKE SURE YOU ARE WELL ACQUAINTED WITH THE
CONTENTS OF THIS OWNER’S MANUAL BEFORE DRIVING THE
FORTRESS WINNER.
If you use the scooter for other purposes than those for which it is intended,
Handicare accepts no liability whatsoever for damage or injury resulting from
such use other than that for which the scooter was developed and designed.
(1)
Use according to purpose' as established in EN 292-1 is the use for which the technical product is suitable according to
the statement of the manufacturer, including his instructions in the sales brochure. In case of doubt this is the use that
follows from the construction, execution and function of the product. Use according to purpose also includes taking into
consideration the instructions in the user manual.

General safety regulations and instructions
13
1 General safety regulations and instructions
Handicare accepts no liability whatsoever for damage or injury caused by the
failure to (strictly) adhere to the safety guidelines and instructions or else due to
carelessness during the use and cleaning of the scooter and possible
accessories. Depending on the specific operating circumstances or the
accessories used, additional safety instructions may be required. Please contact
your dealer immediately if you observe any potential danger during the use of
the product.
The user of the scooter (see under 'use according to purpose') is
at all times fully responsible for the fulfilment of the locally
applicable safety regulations and guidelines.
1.1 Labels and instructions on the scooter
Signs, symbols and instructions placed on this scooter comprise part of its
safety facilities. They must never be covered or removed and must remain
present and clearly legible throughout the entire life span of the scooter.
• Immediately replace or repair illegible or damaged labels, symbols and
instructions. Contact your dealer with regard to this.
1.2 Technical specifications
The technical specifications must not be altered.
1.3 Modifications
Modifications to (parts of) this product are not permitted.
1.4 Safety
To avoid accidents and undesirable situations, it is of great importance to pay
attention to the following safety instructions.
•Pay extra attention to driving on slopes:
-Never drive the Fortress Winner up a slope with an angle
greater than 10°.
-On slopes always drive slowly and with great awareness.
-Never drive down a slope at full speed.
-Do not drive down slopes with loose gravel or a sandy
surface, because one of the back wheels might slip.
-Do not turn on a slope.
•Never take a turn at full speed. Decrease speed when taking a
turn.

General safety regulations and instructions
14
•Be sure that no items of clothing hang loose. These could
become caught between the wheels.
•Make sure your fingers do not get caught in the mechanism of
the tilt steering adjustment.
•Adjust your driving according to the circumstances:
-Drive carefully on slippery roads, resulting from rain, ice, or
snow!
-Drive more slowly in crowded environments.
-Do not use the scooter on uneven roads.
-Avoid the Fortress Winner from coming into contact with sea
water. Sea water is caustic and may damage the scooter.
-Avoid the Fortress Winner from coming into contact with sand.
Sand can affect the moving parts of the scooter, resulting in
unnecessarily rapid wear.
•Never operate the scooter when you are under the influence of
drugs, alcohol or medication that could affect your driving ability.
•You must have sufficient visual acuity to be able to drive safely in
the scooter.
•It is imperative to turn on the lights in case of reduced visibility.
•The scooter has been equipped with brake lights that light up
when you brake.
•Only use the indicator lights to indicate an intended change in
driving direction.
•Only use the horn when it is necessary to warn pedestrians of
other road users of dangerous circumstances.
•Never place metal parts on top of the batteries: this may cause a
short circuit in the batteries, resulting in damage.
•Do not carry any passengers: your scooter was specifically
designed to transport only yourself.
•Do not burden your scooter with any more load than can be
placed in the basket.
•Never hang anything from the handlebars.
•Never use your scooter to tow a trailer: the scooter was not
designed for this. It can cause serious damage to your scooter.
•Do not stand on the floor pan to reach objects.
•Do not place your feet close to the front wheel and fork when the
unit is moving. Always keep your feet on the rubber mat, rather
than against the front cover.

General safety regulations and instructions
15
•The scooter is electronically operated. Certain parameters have
been factory-set. These settings are designed to allow
comfortable and efficient use. These parameters cannot be
changed.
•The standard version of your scooter was tested according to the
strictest EMC requirements. Mobile telephones have no influence
on the driving behaviour of the scooter.
When using a mobile telephone in the vicinity of a scooter
with special adaptations, you are advised to first switch off
the scooter.
•Your scooter may influence electromagnetic fields such as alarm
systems.
•If the electronics of the scooter is not properly screened off, this
may affect sensitive electrical appliances, such as shop alarms
and garage openers. The scooter has been tested for this.
Should any problems of this nature occur, please report these to
your dealer immediately.
•Take care in ultra-violet light: this may cause premature
deterioration of materials such as rubber, plastic, and enamel.
•Be aware of any objects that may protrude from the unit that
could cause damage to your surroundings or to the unit itself.
•Keep your scooter away from open flames.

General description
16
2 General description
The Fortress Winner is an electrically driven scooter for general use or for
longer distances.
The height of the seat is adjustable according to the leg length of the user. The
seat can be rotated and the armrests folded back by the user when he/she
wants to make a transfer on or off the scooter.
The tiller is adjustable to enable a comfortable driving position.
When driving at higher speeds, one should be extra careful. Slow down,
especially on sidewalks and in pedestrian areas.
The following should be kept in mind when using the scooter:
• A scooter is not a motorised vehicle in the traffic regulations sense. You
have the same rights and duties as a pedestrian.
• At all times, you are responsible for keeping your scooter in perfect working
order, so that driving the scooter is safe.
• The scooter is a technical product. Therefore, any repairs and maintenance
should be carried out by qualified personnel. If any work needs to be done,
you should contact your dealer.

Main components
17
3 Main components
• See Fig. 0000000020.
The following main components are, or may be, installed on the scooter:
A. Seat.
This is where the user is seated.
B. Backrest.
To support the back of the user.
C. Head rest
To support the head.
D. Armrest.
To support the arms
E. Steering Tiller
The dashboard and all operating keys and handles are located on the tiller
F. Lights
When driving in the dark the lights should be turned on
G. Turn Signals
To indicate a change in direction while driving
H. Detachable frame-mounted basket
For carrying personal items
I. Front wheel
Front wheels offer suspension
J. Front bumper
Protects the front wheel in case of a collision
K. Rear wheels
Rear wheels offer suspension
(See next page for location of these components on the scooter)
Various features and components can be adjusted for optimum seating
comfort.

Main components
18
Also available in 4 wheel con
4-wheel configuration:
A
B
C
E
D
F
G
H
I
J
K

Operation
19
4 Operation
XXXXXX-010400000-nl.doc
4.1 Driving with the Fortress Winner
To be able to drive, this owner’s manual describes the following:
• Inspection before use
• Console
• Driving
• Transferring in and out
• Pushing
• Disassembly
4.1.1 Inspection before use
Before one starts driving the scooter, it is important to check the following
items:
• make sure the seat is properly locked in place.
• make sure all lights and turn signals are working properly, both at the front
and the back.
• make sure the tires are sufficiently inflated. See ‘Product specifications’.
-Poorly inflated tires have a negative effect on the driving
characteristics.
-Poorly inflated tires cause a higher power consumption, depleting the
batteries more quickly.
-Poorly inflated tires cause unnecessary wear to the tires themselves.
• make sure the batteries are charged sufficiently: this is indicated by the
green zone on the battery-condition indicator. See ‘Console’.
In winter, batteries have a lower capacity. In case of light frost,
the capacity drops to about 75% and at a temperature of less
than -5 degrees, it will drop to about 50% of the normal capacity.
This will decrease the range of the scooter..
• make sure the free-wheel lever is in the ‘Brake Engage’ position. See ‘Free
wheel position of the scooter’.
• make sure the brakes are functioning correctly. See ‘driving procedures’.

Operation
20
If the scooter starts behaving in an unpredictable manner, let go of the throttle
levers and let the scooter come to a complete stop. Remove the jack key from
the console and then reinsert to restart the scooter.
If everything is in order, the scooter can be driven.
4.2 Operating controls
• See Fig. 000000030.
The scooter is equipped with the
following operating controls:
A. Console with all operating switches
B. Forward / reverse levers
C. Fuse for the lighting
D. Charger connection port. See
‘Charging the batteries’.
E. Tilt steering lever for tiller
adjustment.
F. Front brake with parking lock
(NOT APPLICABLE IN CANADA)
B
CF A
E
D
000000030