FourAmZ V100 Pro User manual

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Contents
APP..................................................................................................... 1
Mapping ............................................................................................ 2
Cleaning ............................................................................................. 6
Charging ........................................................................................... 15
Others.............................................................................................. 18

1
APP
Q1: Why can't I download the app?
A: Please check whether your mobile phone system meets the requirements
for installing the APP: IOS 9.0 or higher, Android 5.0 or higher.
Q2: Why cannot the robot connect to the app even after completing
the network setup?
A: (1) Check whether the Wi-Fi indicator is on;
(2) The robot should keep the charging state on the charging dock and the
power should not be lower than 20%;
(3) Check whether the connection mode you select on the APP is consistent
with the robot's network configuration (AP Mode/EZ Mode);
(4) Wi-Fi password must be entered correctly;
(5) Only 2.4G network supported. Cannot use 5G Wi-Fi signal. If your Wi-Fi is
5GHz, you only need to go into the routing settings and turn off the Wi-Fi
multi-band combination function, then you can use the 2.4GHz band wifi to
connect to the robot. Usually 5GHz routers are dual-band routers, which can
simultaneously provide wireless signals 2.4GHz and 5GHz bands. For the
specific method, please refer to the setting method of the router provider;
(6) If the robot still cannot be connected with the App, please try to restart the
robot, kill the App and reopen it, and try to connect again;
(7) If the problem persists after following the steps above, please contact
FourAmZ customer service.

2
Mapping
Q1: The map always fails to create/cannot be saved. Is there
any way to improve the success rate of creating a map?
A:
-Before use:
(1) It will take your robot multiple runs to generate your interactive map, so
run it frequently to get the best map;
(2) Use it after it is fully charged;
(3) The robot uses the ceiling as a reference for navigation, please ensure that
the environment is well lit and the camera can focus on the ceiling so that it
can recognize the environment and mapping, otherwise the mapping may fail;
(4) Turn on the “Resuming Cleaning” feature before cleaning. It is also
recommended that you select the quiet level suction power before the map is
successfully created;
(5) Before the map is successfully created, it is recommended that you remove
the objects such as cables or block them with something to prevent the robot
from getting stuck in the process of creating a map. After the map is
successfully created, set up the "No-Go Zone" for those areas on the app to
prevent the robot from getting stuck in this area in the future;
(6) Clear cords and remove small objects like toys, clothing, or drapes from
floors. Open interior doors in rooms you want your robot to clean. For best
results, run your robot in well-lit conditions;
(7) Dark environments may affect the operation of the robot. Please start
mapping in the morning or keep the room illuminated, and try to ensure that
the indoor light does not change greatly before the completion of mapping.
-Start cleaning and mapping:
(1) Start cleaning after fully charged. Make sure that the V100 Pro starts from
the charging dock, and there is no human intervention or jam during the
cleaning process. If it gets stuck during cleaning, it may have trouble to back
to the charging dock and affect the success rate of creating the map;
(2) In case it gets stuck during mapping, put it in the place it has already
cleaned and make sure there are no obstructions above the area (point the
robot's vslam optical lens to the ceiling, not to strong lights) so that to
improve the success rate of the robot repositioning and restoring the map
created before the jam;

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(3) If the battery is low during the cleaning process, and you have turned on
the "Resume Cleaning" feature before cleaning, please let the robot
automatically return to the charging dock to charge and automatically resume
cleaning when the battery is charged to 80%, do not perform any human
controls/commands during the charging process;
-After use:
(1) After following the above steps, if the cleaning process goes well, the robot
will automatically return to the charging base after cleaning, and the full map
will be automatically created. A straightforward way to determine whether the
map was created successfully: the map that was created successfully is colored
and automatically divides the room. If the map creation was unsuccessful, the
map is grayed out;
(2) Once the map is successfully created, please manually save the map in
"Map Management". If the map is not saved, the robot will recreate the map
the next time it cleans, causing the original map to be lost.
Q2: Why does the robot fail to create/save a map?
A: (1) Before mapping, make sure that the robot has enough battery power
and that it starts from the charging dock (i.e. ensuring it is being charged),
which will allow the robot to return to the charging dock more easily and
improve the success rate of creating the map;
(2) Before mapping, tidy up the room and remove the obstacles that may
disturb the mapping on the floor;
(3) You can save the map only after the robot completes a full cleaning session
and successfully returns to the charging dock. During mapping, do not
forcibly terminate the cleaning task, manually recall the robot or move the
robot back to the charging dock;
(4) Dark environments may affect the operation of the robot. Please start
mapping in the morning or keep the room illuminated, and try to ensure that
the indoor light does not change greatly before the completion of mapping;
(5) A large area carpeted environment may cause the Driving Wheels to slip,
causing the robot to lose its way;
(6) We recommend that you follow the robot while it is mapping and remove
any obstacles to avoid mapping failure;

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(7) If the house is too large and the cleaning cannot be completed at one time,
resulting in unsuccessful map creation, please try below:
①Use quiet suction level to build maps in vacuum mode can increase the
working time of the robot (but large particles will not be sucked cleanly, so it
is not recommended to use it when the home environment is too dirty);
②Turn on the "Resuming Cleaning" feature. When the battery is low, it will
automatically return to charge and then automatically continue to clean and
create the remaining maps once it is charged to 80% battery. (Please do not
make any commands to it during charging.)
③It is recommended to place the charging dock in the middle of the whole
house type for narrow and long houses, so as to avoid the map boundary
being too far from the charging dock, which may result in the inability to save
the map.
Q3: Why does each clean create a new map, overwriting the
previous map? Won't the map be automatically saved?
A: (1) The map that was successfully created before was not saved. After the
map is successfully created, please manually save the map in "Map
Management" option. If the map is not saved, it will be recreated the next
time you clean it;
(2) The map was not created successfully (the map is gray, and the room is
not automatically divided), the map cannot be saved. So the robot will retry to
create a new map the next time it cleans, overwriting the previously
unsuccessfully created map.
Q4: What should I do if the created map is incomplete or a
room is missing?
A: (1) Before the robot is mapping and cleaning, open room doors as widely as
possible to keep the robot from missing rooms as it maps;
(2) If the map is incomplete, you can delete the current map and restart
mapping;
(3) Network issues may cause the map to display as incomplete. This may be
resolved by restarting the app;
(4) If the threshold of the room exceeds the maximum height that the robot
can cross by 0.83in (21mm), the robot will be unable to enter and map the
room.

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Q5: Why does the robot voice prompt "Relocation failed" and
cannot perform the task of Spot/Select Room/Zone cleaning?
A: (1) It means that the environment at this time has changed from the
environment when it created the map. This is usually due to a change in the
light of the environment, or the position of the charging dock has been moved;
(2) It can clean in dark environments, but may not recognize saved maps;
(3) Solutions: ①Please make sure the indoor light doesn't change greatly
from the light when the map was created. It mainly relies on light to identify
the environment;
②After the map is saved, please do not move the position of the Charging
Dock;
③If the relocation keeps failing, please delete the previous map, create a new
one and make sure it is well lit during the mapping (map it in the morning or
turn all the lights on).
Q6: Does the robot support multi-floor maps?
A: Yes. The robot supports saving two maps, including Individual Rooms, No-
Go Zones, and Invisible Boundary.
Q7: Mapping is too slow? Repeat cleaning occurs?
A: (1) During the mapping, the robot will learn the home environment while
cleaning, and may repeat the learning during this period to ensure the quality
of the map, and the efficiency is relatively low;
(2) After the mapping is completed, repeated cleaning will be greatly reduced,
and the same area only needs less cleaning time.

6
Cleaning
Q1: If the robot is paused while cleaning, can it resume
cleaning from that location?
A: Yes. (1) The robot has a static relocation function. If it gets stuck while
cleaning and stops cleaning, you can click the "Auto" feature on the app
(during the map creation process), or press the auto button on the robot, and
the robot will resume cleaning. When assisting the robot to escape from
danger, put it in the place it has already cleaned and make sure there are no
obstructions above the area (point the robot's vslam optical lens to the ceiling,
not to strong lights), the distance between the moving position and the
original position shall not exceed 1m;
(2) When the home environment changes, the robot may fail to locate.
Therefore, it is recommended to minimize the manual movement of the robot
during cleaning. The robot will continuously identify the position, reducing
the probability of missed and repeated cleaning.
Q2: Why does the robot become loud and stop cleaning well
after cleaning for a while?
A: (1) Remove and empty the dust bin;
(2) The main brush, side brush, or main wheels may be jammed. Turn off the
robot, then check and clean them (including any hair that may be tangled in
the bearings at both ends of the main brush);
(3) Clean the main brush, side brushes, dustbin and filter, reassembly and
observe (If the dustbin has been washed, please make sure it dry completely
before using it);
(4) If the omnidirectional wheel is jammed, remove it for cleaning;
(5) The main brush and side brushes were not correctly installed. Remove and
reinstall them.
Q3: Why does it clean poorly after a period of use and leave a
lot of debris on the floor?
(1) Please check if Quiet Suction Mode is set. By default is medium suction
power, please adjust to the highest gear suction power through APP;
(2) Please check whether the Dust Bin is full, please empty the Dust Bin in
time;

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(3) Please check whether the HEPA Filter is blocked, please replace the HEPA
Filter in time;
(4) Please check whether the Main Brush is jammed, please clean it in time.
Q4: Why do the side brushes rotate slowly or not at all during
the robot cleaning process?
A: (1) When the battery level is low, the robot will automatically switch to
Returning to the Charging Dock mode. In Returning to the Charging Dock
mode, the robot will stop cleaning and start looking for a route back to the
charging dock, and the rotation of the side brushes slows down. The robot can
start cleaning again once the battery level returns to normal;
(2) Something in the side brush is entangled and makes the machine unable
to operate, check and clean the debris;
(3) The side brushes were not correctly installed. Remove and reinstall the
side brushes;
(4) Retaining screw of the side brush is broken or loose, replace the side brush.
(5) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q5: Why doesn't the main brush rotate while the robot is
cleaning?
(1) When the battery level is low, the robot will automatically switch to
Returning to the Charging Dock mode. In Returning to the Charging Dock
mode, the side brush does not rotate. The robot can clean as normal after
recharging;
(2) There is debris in the main brush or the main brush is stuck. Remove and
clean the main brush, then reattach and use as normal;
(3) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q6: The robot did not detect a drop-off, like stairs. What
should I do?
A: (1) Although the main machine is installed front anti-drop sensor system
(works for over 8.5cm step), but some stairs have obvious vertical steps.
Please set Virtual Wall for protection;

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(2) The anti-Drop Sensors may be too dirty. Wipe the Anti-Drop Sensors with
a dry cleaning rag to maintain their effectiveness.
(3) If the problem persists after following the steps above, please contact
FourAmZ customer service.
Q7: Why is the real-time cleaning route of the robot confusing?
A: (1) Check if there is dust on the top of the lens, and clean it if necessary;
(2) Check whether there are any foreign objects stuck in the Driving Wheels at
the bottom and clean if necessary;
(3) Check whether there is dust or grease on the Driving Wheels at the bottom
and clean with a dry cleaning rag if necessary;
(4) Keep the room as well-lit as possible while avoiding exposing it to direct
sunlight while the robot is cleaning;
(5) Put away household items placed on the floor and arrange tables, chairs
and stools before the robot starts cleaning;
(6) In the first 3-5 cleaning sessions when the initial map is generated, the
cleaning route may be chaotic as the robot is exploring the indoor
environment and learning more about it. After the map is generated and
saved successfully, the cleaning route will be more regular;
(7) If the cleaning route is still confusing, reset the map, make sure the robot
has been upgraded to the latest firmware (check if there is a new version in
Settings - Device Update), and try generating a new map and cleaning again.
Q8: Why does the robot miss cleaning some areas or clean the
same area repeatedly?
A: (1) If a large area is temporarily left uncleaned, the robot will automatically
clean the missed area. There is no need to worry about it. The robot's
automatic cleaning logic is as follows: Step 1. Clean in back-and-forth pattern;
Step 2. Clean the missed area; Step 3. Clean along the edges;
(2) Sometimes the robot enters a cleaned room not because it is going to clean
the room again, but because it is attempting to intelligently clean the missed
area and the edges;
(3) If the robot is moved or gets stuck, the locating may fail, which will cause
repeated or missed cleaning. Therefore, we recommend avoiding manually
moving or disturbing the robot during cleaning;