Foxtel nbn User manual

Quick Install Guide
Fixed Wireless
Before you start, make sure your
nbn™equipment has been installed.

2 3
Get ready for great
entertainment
Exciting times. You’re minutes away from a world
of unparalleled entertainment. This guide will take
you through the steps to get your WiFi Modem
up and running in no time.
Contents
What’s in the box? 3
Connection overview 4
How to connect 6
What do the lights mean? 10
Stay connected with Foxtel Home Phone 11
Troubleshooting 12
Need assistance? 14
Top tip
Before you start, make sure nbn™
has installed your equipment.
What’s in the box?
3
What’s in the box?
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
nbn™ Connection Box
Yellow Tipped
Ethernet Cable
WiFi Keep Me Card
Power Pack Cable
Top tip
Before you continue, please ensure that your nbn™
equipment has been installed. If you are installing your
own nbn™ equipment then make sure you’ve completed
the steps outlined in the nbn™ setup that came with your
nbn™ Connection Box.
3
4
6
10
11
12
14
WiFi Modem
Ethernet Cable
13/06/2017 10:20 AM
Grey Telephone
Handset Cable
(if home phone is included
in your bundle)
nbn™Connection Box
3
What’s in the box?
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
nbn™ Connection Box
Yellow Tipped
Ethernet Cable
WiFi Keep Me Card
Power Pack Cable
Top tip
Before you continue, please ensure that your nbn™
equipment has been installed. If you are installing your
own nbn™ equipment then make sure you’ve completed
the steps outlined in the nbn™ setup that came with your
nbn™ Connection Box.
3
4
6
10
11
12
14
WiFi Modem
Ethernet Cable
13/06/2017 10:20 AM
Check your nbn™ equipment
Before you continue please ensure your
nbn™ equipment has been installed.
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Ethernet Cable Power Pack Cable
WiFi Keep Me Card

4 5
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
1 2 3 4
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
4
Howeverything plugs together
1Connectyour WiFi Modemto the
nbn™Connection Box A
2Plug in thePowerPackCable
and pressthepowerbutton B
3ConnectviaEthernetor WiFi C
4ConnecttoWiFi D
5Connectyourhomephone E
Connectionoverview
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 4-5
Connection overview
How everything plugs together
1
Connect your WiFi Modem
to the nbn™Connection Box A
2
Plug in the Power Pack Cable
and press the power button B
3Connect to WiFi C
4Connect your home phone D
2
3
B
D
C
Telephone
Handset
WiFi connection
nbn™Connection Box
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
6
1Connectyour WiFi Modem
to the nbn™ Connection Box
Connectthe Red TippedEthernet Cable from
the UNI-D1 port onthe nbn™ ConnectionBox
tothe WAN port onthemodem.
2Connectthe power
Connectoneendofthe PowerPack Cable to
anearbypowerpointandtheotherendto the
DCport located onthebackofthe modem.
Switchthepowerpointonandthenpress the
PowerButton onthe modem.
3Connectvia Ethernet
The modemhasfourEthernetports to connect
toyourfavouritedevices,like your set-top box,
laptoporgame console.Justconnect the
YellowTippedEthernetCable from an
Ethernet Port onthemodem tothe Ethernet
Port on your device.Usethe GigabitPort for
optimum streaming.
Howtoconnect
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 6-7
1
A
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
Ethernet Cable
Power Pack Cable
Power Point WiFi Modem
Grey Telephone
Handset Cable
4
WiFi Keep Me Card

6 7
1 2 3 4 Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
How to connect
1
Connect your WiFi Modem
to the nbn™Connection Box
Connect the Ethernet Cable from the UNI-D1
port on the nbn™Connection Box to the WAN
port on the modem.
2
Connect the power
Connect one end of the Power Pack Cable to
a nearby power point and the other end to the
DC port located on the back of the modem.
Switch the power point on and then press the
Power Button on the modem.
1
2B
Ethernet Cable
nbn™Connection Box
A
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
6
1Connectyour WiFi Modem
to the nbn™ Connection Box
Connectthe Red TippedEthernet Cable from
the UNI-D1 port onthe nbn™ ConnectionBox
tothe WAN port onthemodem.
2Connectthe power
Connectoneendofthe PowerPack Cable to
anearbypowerpointandtheotherendto the
DCport located onthebackofthe modem.
Switchthepowerpointonandthenpress the
PowerButton onthe modem.
3Connectvia Ethernet
The modemhasfourEthernetports to connect
toyourfavouritedevices,like your set-top box,
laptoporgame console.Justconnect the
YellowTippedEthernetCable from an
Ethernet Port onthemodem tothe Ethernet
Port on your device.Usethe GigabitPort for
optimum streaming.
Howtoconnect
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 6-7
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
6
1Connectyour WiFi Modem
to the nbn™ Connection Box
Connectthe Red TippedEthernet Cable from
the UNI-D1 port onthe nbn™ ConnectionBox
tothe WAN port onthemodem.
2Connectthe power
Connectoneendofthe PowerPack Cable to
anearbypowerpointandtheotherendto the
DCport located onthebackofthe modem.
Switchthepowerpointonandthenpress the
PowerButton onthe modem.
3Connectvia Ethernet
The modemhasfourEthernetports to connect
toyourfavouritedevices,like your set-top box,
laptoporgame console.Justconnect the
YellowTippedEthernetCable from an
Ethernet Port onthemodem tothe Ethernet
Port on your device.Usethe GigabitPort for
optimum streaming.
Howtoconnect
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 6-7
Power Pack Cable
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digita l Audio Out
Optical H DMI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeri al
2.4GH z WiFi N ame (SSID) best for ra nge
5.0GHz WiFi Name ( SS ID) be st for s treaming
WiFi pa sswor d
Use t his info to co nnect your WiFi.
Keep it se cret. Kee p it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4Connectvia WiFi
Goto WiFiSettings onyourdevice and select
themodemnetwork (foundonyour WiFi Keep
MeCardDorthebackofyourmodem).
Ifyoustreama lot of videothroughthat device,
wesuggest youselecttheFoxtelHubMedia
network, ifavailable. Then enter your WiFi
password shown on your WiFi Keep Me Card .
Ifyourdevicesupports WPSconnection,
you can simplypressthe Connect(WPS)
button onyourmodemuntil itashes blue
and thenactivateWPS mode on yourchosen
device(asshown inyourdevice’smanual).
The modem and your device should
automatically discover and connect to
each other.
WiFiKeepMe Card
WiFi-enabled device WiFiModem
Top tip
WiFiProtectedSetup (WPS) allowsthe modem
andyourdevices topairtoeachotherwithout
theneedtoinput passwords.
Howtoconnect
Connect (WPS)
Internet
WiFi
iQConnected
Voice
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 8-9
3
Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on your WiFi Keep
Me Card Cor the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on your WiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes
blue and then activate WPS mode on
your chosen device (as shown in your
device’s manual).
The modem and your device should
automatically discover and connect
to each other.
C
WiFi-enabled device
WiFi Keep Me Card
WiFi Modem
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4 Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on your WiFi Keep
Me Card D or the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on your WiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes blue
and then activate WPS mode on your chosen
device (as shown in your device’s manual).
The modem and your device should
automatically discover and connect to
each other.
WiFi Keep Me Card
WiFi-enabled device WiFi Modem
Top tip
WiFi Protected Setup (WPS) allows the modem
and your devices to pair to each other without
the need to input passwords.
How to connect
Connect (WPS)
Internet
WiFi
iQ Connected
Voice
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 8-9
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Top tip
WiFi Protected Setup (WPS) allows the modem
and your devices to pair to each other without
the need to input passwords.
3

8 9
WiFi Modem
This page intentionally left blank
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
9
5Connectyour Home Phone
Usethe GreyTelephone Handset Cable to
connect yourexistingtelephonehandset to
the Phone 1port ontheFoxtel Hub.
Top tip
Your FoxtelHomePhoneserviceisdelivered
using VoIP technologyviathePhone 1 porton
yourmodem.VoIP enables you to makecalls
over yourFoxtelBroadbandservice.
13/06/2017 10:20 AM
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
9
5Connectyour Home Phone
Usethe GreyTelephone Handset Cable to
connect yourexistingtelephonehandset to
the Phone 1port ontheFoxtel Hub.
Top tip
Your FoxtelHomePhoneserviceisdelivered
using VoIP technologyviathePhone 1 porton
yourmodem.VoIP enables you to makecalls
over yourFoxtelBroadbandservice.
13/06/2017 10:20 AM
Grey Telephone
Handset Cable
Existing
Telephone
Handset
D
Top tip
Your Foxtel Home Phone service is delivered
using VoIP technology via the Phone 1 port on
your modem. VoIP enables you to make calls
over your Foxtel Broadband service.
How to connect
4
Connect your Home Phone
If you have a home phone service with
your Foxtel Broadband bundle, use the
Grey Telephone Handset Cable to connect
your existing telephone handset to the
Phone 1 port on the Foxtel Hub.

10 11
What do the lights mean?
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press.
When pressed, the light will flash
blue for two minutes to indicate
it’s ready to connect a device.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when
not connected to the internet.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
WiFi Modem
Stay connected with Foxtel Home Phone
If you have a home phone
service with your Foxtel
Broadband bundle, then the
following features are included;
unlimited standard local calls,
voicemail and call waiting.
Like to get more from your
home phone? Stay in touch
with family and friends with
our National and Mobile Calls
Pack and/or International
Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
How to use common home phone features
1
Voicemail
The first time you call your
voicemail service, voice
prompts will guide you through
recording your personal
greeting and setting up a PIN.
You’ll need to enter your PIN
when calling from another
landline or mobile phone.
Accessing your voicemail
Call 125 101
2
Call Waiting
When you’re on a call,
Call Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
*43#Announcement
Turn OFF Call Waiting
*43#Announcement
3
Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35¢ per call plus standard
call charges, simply dial
*10#and the last
unanswered caller’s phone
number within the last 48 hours
will be announced (excludes
blocked numbers).
You’ll then be given the
option to return the call
by pressing 1.
Top tip
Your default PIN is the last six
digits of your phone number.
11
Stay connected with Foxtel Home Phone
Top tip
Your default PIN is the last six
digits of your phone number.
How to use common home phone features
1Voicemail
The first time you call your
voicemail service, voice prompts
will guide you through recording
your personal greeting and
setting up a PIN. You’ll need to
enter your PIN when calling from
another landline or mobile phone.
Accessing your voicemail
Call 125 101
2Call Waiting
When you’re on a call, Call
Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
4 3 # Announcement
Turn OFF Call Waiting
# 4 3 # Announcement
3Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35c per call plus standard call
charges, simply dial 1 0 #
and the last unanswered caller’s
phone number within the last 48
hours will be announced
(excludes blocked numbers).
You’ll then be given the option
to return the call by pressing 1 .
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
13/06/2017 10:20 AM
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
IQ Connected
When solid blue, your iQ Set Top Box
is connected to your modem. No light
means it’s not connected.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.

12 13
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 12-13
2
1
13
13/06/2017 10:20 AM
Input 1 Input 2
Digital Audio Ou t
Optical HDMI
12V DC
5A max
USB
5V DC 50 0mA
13V/18VDC
350A max
Combined
TV aerial
Troubleshooting
Internet stopped working?
1
Check all your cables are
plugged in securely.
2Press the power button on the
back of the modem to turn it off.
Wait 60 seconds then press the
power button again to turn it back
on. It may take a few moments
to reboot, but your modem will
automatically configure itself
to connect to the Internet.
3Turn off the power point then
unplug the cable from the nbn™
Connection Box, wait 30 seconds,
then plug it back in and switch on.
Give it a few moments to reconnect
itself to your modem.
4
Lost or forgotten
your WiFi password?
If you’ve lost your WiFi Keep Me Card,
you can find your setting details on the
back of the modem. If you’ve changed
your WiFi details, you can set them back
to the default – just press the reset button
underneath your modem for 10 seconds.
5
Foxtel Broadband
running slow?
If you’ve got a plan with data limits, first visit
My Account at foxtel.com.au/myaccount
to check you haven’t used all your included
data. There are no excess data usage
charges, however broadband speeds
are slowed to 256kbps if your included
monthly data allowance is exceeded.
Got an unlimited plan, or still have data
allowance on your capped plan? Then try
moving your device closer to the modem
to see if there’s an improvement.
Obstacles, walls and interference from
devices can affect WiFi speeds, so try
to avoid these where you can.
WiFi Modem
My Account
nbn™Connection Box
1
2
4
5
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone1
Phone2
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
12
Internet stopped working?
1
Checkallyourcables are plugged
insecurely.
2
Pressthepowerbuttonontheback
ofthemodemtoturnito. Wait60
seconds thenpressthepower button
again toturn itbackon.It may takea
fewmomentstoreboot,butyour
modemwillautomaticallycongure
itselfto connectto theInternet.
3
Turnothepowerpointthen unplug
thecablefromthe nbn™Connection
Box, wait 30seconds, thenplug itback
inandswitchon.Giveita fewmoments
to reconnectitself to yourmodem.
Troubleshooting
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 12-13
Power Point
3
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
1 2 3 4
Ethernet Cable
A
1
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
5
13/06/2017 10:20 AM
Input 1 Input 2
Digital Au dio Out
Optical HD MI
12V DC
5A max
USB
5V DC 500mA
13V/18VDC
350A max
Combined
TV aeria l

14 15
Need assistance?
You’re not alone on your Foxtel Broadband
journey. If you come across any bumps in
the road, we’re here to help.
Check out our FAQs at
foxtel.com.au/broadbandhelp
If you’re really stuck, we’ve got people
on standby to give you a hand. Just call
131 999 and quote ‘Broadband’.
From time to time we need to update
the network to keep the service running
smoothly for you. To find out if any
outages are scheduled in your area,
visit foxtel.com.au/support/outage

16
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