Frontier Fiber Digital Voice User manual

Fiber Digital Voice User
Guide Your guide to manage Voicemail and
settings from your Phone, Mobile App, Internet or TV.

Table of Contents
1 | Welcome to Fiber Digital Voice
1.1 Important 911 Information.....................................................................................................4
1.2 Out of Service Back-up Phone Number..............................................................................4
2 | Fiber Digital Voice Features Management
2.1
2.2
2.3
From the Web .....................................................................................................................................................5
From YourFiber TV .....................................................................................................................6
From Your Smartphone or Tablet ........................................................................................................7
3 | Making Calls from Your Fiber Digital Voice Phone Line
Making Calls from Your
Fiber Digital Voice Phone Line..........................................................................................................8
4 | Managing Your Fiber Digital Voice Features
4.1
4.2
4.3
4.4
4.5
Call Forwarding.......................................................................................................................... 11
Recent Calls Log ......................................................................................................................... 13
Call Return.................................................................................................................................... 16
Call Waiting .................................................................................................................................. 16
Caller ID.......................................................................................................................................... 17
Caller ID on TV
……………………………………………………………………………………………………………………………………….. 18
Caller ID Block............................................................................................................................. 18
Do Not Disturb............................................................................................................................ 20
4.6
4.7
4.8
4.9 Locate Me ....................................................................................................................................... 24
4.10Simultaneous Ring..................................................................................................................... 25
4.11Speed Dial ...................................................................................................................................... 26
4.12Three-Way Calling ..................................................................................................................... 27
2

5 | Voicemail
5.1
5.2
5.3
5.4
5.5
5.6
5.7
Set Up Your Voicemail.............................................................................................................. 28
Individual Voicemail Boxes .................................................................................................. 29
Retrieving YourVoicemail Messages................................................................................ 33
Changing Your Greeting .......................................................................................................... 34
Caller Invitation.......................................................................................................................... 34
Changing YourVoicemail Passcode................................................................................... 35
Other Mailbox Options............................................................................................................ 36
Language Options………………………………………………………………………………. 36
Message Preferences …………………………………………………………………………………………………… 36
Messaging with Other Users on Your Account ……………………………………………………… 37
Notification Options ……………………………………………………………………………………………………... 38
Ring Count Change … …………………………………………….……………………………………………………… . 39
Voicemail Screening ……………………………………………………………………………………………………… 40
Wake Up Call and Reminder Messages …………………………………………………………………… 41
6 | More Fiber Digital Voice Options
6.1
6.2
6.3
6.4
6.5
6.6
Frontier Pages Business Search ......................................................................................... 42
Contacts.......................................................................................................................................... 43
Time Zones ................................................................................................................................... 43
Back-up Number........................................................................................................................ 44
International Call Block.......................................................................................................... 44
Fax Capability.............................................................................................................................. 44
Appendix A—Frequently Asked Questions................................................................................................45
Appendix B—Voicemail Menu Maps ............................................................................................................ 48
Appendix C—Telephone Star Code Reference Chart.............................................................................49
Appendix D—Feature Access Summary ......................................................................................................50
3

1 | Welcome to Fiber Digital Voice
Congratulations! You are about to experience an exciting new generation of voice
technology. Your new Fiber Digital Voice service comes with many
easy-to-use features that can be managed by phone, via the Internet, using a
mobile device and from your Fiber TV. You can turn on features like Call
Forwarding and Do Not Disturb, set up Voicemail notification by email or text
message, listen to your Voicemail messages, and review call logs.
Toget started, read this guide carefully so you’ll be able to get the most out of all
the new and exciting features of your Fiber Digital Voice service. Once you set up
your Voicemail, check out your Frontier Digital Voice Web Portal from any Internet
connection at www.frontier.com. Log in using your Frontier ID and password. If you
do not have a Frontier ID, you will be able to create one.
We hope you enjoy exploring your new phone service.
1.1 Important 911 Information
As a reminder, in the case of an electrical outage, the Battery Back-up Unit (BBU)
will power your basic Fiber Digital Voice services, including 911 dialing, for up to
eight hours if a fully-charged battery is inserted in the unit. If the battery is
exhausted or there is no battery present, the voice service will not function for any
purpose. In the welcome kit provided by the technician during installation, you will
find stickers with this information. We strongly recommend you apply them to your
phones so all users are aware of this possible limitation.
Note: It is your responsibility to provide electrical power necessary for your voice
service to function . To accommodate possible power outages, Frontier offers
battery back-upoptions. Visit frontier.com/batterybackup for more information .
1.2 Out-of-Service Back-up Phone Number
Fiber Digital Voice allows you to choose a number where your calls can be
forwarded in the case of an outage (e.g., an area-wide outage or you’ve lost power
and do not have battery back-up). Once service has been restored, the
forwarding will automatically bestopped.
Back-up numbers can be set up using your Frontier Digital Voice Web Portal under
Account Settings. Refer to Section 6.4.
Note:If you have enabled Call Forwarding Selective or Call Forwarding, the numbers
you have set for Call Forwarding will override the Back-UpNumber . If you have
Voicemail activated to take your calls or have Simultaneous Ring or Locate Me
enabled, your call will go to your specified Back-Up Number.
4

2 | Fiber Digital Voice Features Management
You can manage your features anywhere, anytime. Experience a whole new
level of control over your voice communications from your computer, Fiber TV
or mobile device.
•
Turn on Do Not Disturb while you watch Video on Demand on Fiber TV using your
set-top box remote control!
•Share Voicemail by forwarding as an email attachment!
•Turn Call Forwarding or Simultaneous Ring on/off from your mobile device!
Changes made on the Web Portal online will be reflected on your Fiber TV
applications and viceversa.
2.1 From the Web
Your Web Portal can be used to access and control your Call Log and Calling Features,
Voicemail andVoicemail Features and more:
•
View the Call Log (Call Backusing your
Fiber Digital Voice line, Block,
*Delete, add to Contacts)
•
View Voicemails (Play messages,
Call Back using your Fiber Digital
Voice line, Block, Delete and more)
•Call Forwarding (Turn on/off and change
settings)
•Do Not Disturb (Turn on/off and
change settings)
*
•Simultaneous Ring (Turn on/off
and change settings)
•Call Block (Turn on/off and change
settings)
•Contacts
•Business Search using
Frontier Pages
You can access your Web Portal from any computer with a broadband
Internet connection that supports Internet Explorer 11 (or higher), or a recent version
of the Chrome, Firefox or Safari browsers. However, you must first register your
account and set up a Frontier ID comprising an email address and password. If you
have not yet established a Frontier ID or have forgotten it, simply go to Frontier.com
and click on Create a Frontier ID to begin the registration process or retrieve your
credentials.
5

Frontier.com Sign In/Register Page
For all of the Web Portal instructions in this document, you must first
access your Frontier Digital Voice Web Portal asfollows:
1. Login to your account on www.Frontier.com using your Frontier ID.
2.
Under My Services, click on Frontier Digital Voice.
3.
The Frontier Digital Voice Summary Page will display. From here, you can view
your calls and Voicemails and manage the various settings associated with your
Fiber Digital Voiceservice.
Frontier Digital Voice Web Portal Summary Page
2.2 From Your Fiber TV Toaccess
your Fiber DigitalVoice service on
yourTV:
1.
From the Main Menu, arrowto Fiber
Digital Voice and click OK.
2. You can now access your Call Log,
Voicemails and someCalling
Features using your remote control.
6

•
View the Call Log (Call Back
using your Fiber Digital
Voice line, Block *Delete)
•
View Voicemails (Play, Call Back
using your Fiber Digital
Voice line, Block, and Delete)
•Call Forwarding (Turnon/off and
change settings)
•Simultaneous Ring (Turn on/off and change settings)
•Do Not Disturb (Turn on/off and changesettings)
•Incoming Call Block (Turn on/off and changesettings)
See each individual feature section in this document for step-by-step
instructions for accessing features from your TV.
*
2.3 From Your Smartphone or Tablet
If you have an Android or Apple smartphone or tablet, you can download the MyFrontier
app through your app store. With the app, you can access the same features as Web
Portal:
•Manage the Call Log
•
Manage Voicemail messages
•Manage Calling Features
Smartphone
Tablet
7

3 | Making Calls from Your Fiber Digital
Voice Phone Line
The Fiber Digital Voice Unlimited Plan offers unlimited domestic calling.
International calls do incur a charge.
8
Phone
Web Portal
TV
Domestic Calls and Calls to
Canada
For calls to locations in the
U.S., U.S. territories, Puerto
Rico and Canada, dial the 3-
digit area code + the 7-digit
phone number. There is no
need to dial a “1” before the
area code.
International Calls
For calls to most
international locations,
dial 011 + country
code + city code (if
applicable) + phone
number. Information on
international calling can
be found on your Frontier
Digital Voice Web Portal.
Collect Calls
You can make collect or
third numberbilled
calls from your Fiber
Digital Voice line, but
cannot receive them.
Blocked Numbers
You cannot make 0+, 00,
01, 500, 10-10XXX, 700,
900, 950, 976 calls from
your Fiber Digital Voice
line; however, you can
receive them.
Special Numbers
You may dial any of the
following numbers
from your Fiber Digital
Voice phone line*:
•211—community services
•311—non-emergency
local municipal services
To place a call using the Recent
Calls Log:
1.
Access your
Frontier Digital Voice
Web Portal.
2. Click the Recent Calls
button to open the log of
calls. The icon next
to each call indicates the
type of call:
Missed Calls
Received Calls
Dialed Calls
3. Click on the name or
telephone number of the
person you would like to
call from the Recent Calls
log.
4. A pop-up windowwill
appear. Select Call Back
from the menu.
5. Your phone line will
ring once the call is placed.
Pick up your phone and
wait forthe person on the
other
end to pick up.
To place a call using your
Contacts list:
1.
Access your
Frontier Digital Voice
Web Portal.
2. Select Contacts from
the left navigation
menu.
3. Use the alphabet tabs
(A…Z) above the list
to quickly
To call someone from
your Recent Calls log:
1.
Using your Fiber TV set-
top box remote, select
Fiber Digital Voice from
the Menu and click OK
to launch.
2. Select Recent Calls.
3. Select the person you
would like to call by
using the up and
down arrows on
your remote control
and press OK.
4. Use the down arrow
to select Call Back
and press OK.
5. The system will dial
the number and ring
your phone.
6. Pick up your phoneand
you will be connected to
the called party.

9
Phone
Web Portal
TV
•511—travel and road
weather information
•411—Directory
Assistance
•711—telecommunications
relay service
•811—“call before you dig”
service for public utilities
•911—emergency services
*Availability and types of services
mayvary by location.
find the name of the
person you wouldlike to
call.
4. Click on the name and
select Call from the drop-
down menu.
5. Your phone will ring once
the call is placed. Pick up
your handset and wait for
the person on the other
end to
pick up.
To place a call from your Web
Portal icon:
1.
Access your
Frontier Digital Voice
Web Portal.
2. Click the Place a Call
icon.
3. You can:
•manually enter a
number,
•search yourContacts by
name to select a number,
or
•select a recentlycalled
number using the
drop-down menu
4. Once the number is
entered, click Call.
5.
Your Fiber Digital
Voice phone line will
ring once the call is
placed.
6. Pick up your handset and
wait for the person on
the other end to pick up.
Note: If the number you are
attempting to dial is busy,
you will hear a busy tone.

10
Phone
Web Portal
TV
International Rates and Country
Codes:
1.
Access your
Frontier Voice Web
Portal.
2. Select the Settings
link on the left side of the
screen.
3. Select the Account
Settings link.
4. Under Extras, select
the link for
Frontier International
Calling Rates.
To Block International calls
on your Fiber Digital Voice
line(s):
1. Accessyour
Frontier Voice Web
Portal.
2. Select the Settings link
on the left side of the
screen.
3. Select the Account
Settings link.
4. Select the link for
International Call
Block.
5. Check the number(s) on
which you
would like to block
international calls.
6. Click Save.

4 | Managing Your Fiber Digital Voice Features
4.1 Call Forwarding
You can forward your calls to any number you wish. When Call Forwarding is turned
on, you will not receive calls at your home number until you turn the feature off. This
feature will always override any other forwarding option (e.g., Call Forwarding to
Voicemail when your line is busy or you do not answer).
Calls forwarded to international numbers may incur per minute rates depending on
your calling plan. To learn how to check rates for international calls, please go to
your Frontier Digital Voice Web Portal.
When you turn Call Forwarding on or off using one of the options below, it will
change any setting previously set using any of the other options.
11
Phone
Web Portal
TV
To set up Call
Forwarding:
1. Pick up handset.
2. Dial *72.
3. Wait for second dial
tone.
4. Enter the destination
telephone number.
5.
You will hear a
confirmation tone when
Call Forwarding has been
enabled.
To cancel Call Forwarding from
your phone:
1. Pick up handset.
2. Dial *73.
3. You will hear a
confirmation tone when
Call Forwarding has been
disabled.
To set up Call
Forwarding:
1.
Access your
Frontier Digital Voice
Web Portal.
2. Select the Settings link
on the left side of the
screen.
3. Click the Call
Settings tab.
4. Click on Call
Forwarding.
5. In the box next to
forward my incoming
calls to, enter a
destination telephone
number.
6. Click a button to:
•Forward all my calls, or
•Forward calls only from
selected numbers. You can
add up to 10 numbers
manually or from
your Contacts.
To set up Call
Forwarding:
1.
Using your Fiber TV
set- top box remote,
select Fiber Digital Voice
from the
Menu and click OK
to launch.
2. Use the down
arrow to select Call
Settings and click OK.
3. Select Call Forwarding
and click OK.
4. Using the number pad
on your remotecontrol,
enter the destination
telephone number and
click OK.
5. Click OK to save.
Note: Telephone numbers
on your Web Portal
Selected Numbers list can
not be accessed from your
TV.

12
Phone
Web Portal
TV
•Click Turn on Call
Forwarding.
•Click OK.
To turn off Call Forwarding or
to change settings:
1. Accessyour
Frontier Digital Voice
Web Portal.
2. Select the Settings link
on the left side of the
screen.
3. Click the Call
Settings tab.
4. Click on Call
Forwarding.
5. Click on:
•Turn off Call
Forwarding and
click OK, or
•Click Change to change
the forward to number,
or to change the
forward all calls or
forward calls from
selected numbers
setting.
6. Click Update to save
your changes.
To turn off Call Forwarding or
to change settings:
1.
Using your Fiber TV
set- top box remote,
select Fiber Digital Voice
from the Menu and click
OK to launch.
2. Use the down arrow
to select Call Settings
and click OK.
3. Select Call Forwarding
and click OK.
4. Arrow down to Turn Off
and click OK.
5. Click OK again.
6. Tochange the Call
Forwarding number,
a. Use the button to
delete the old
number.
b. Enter the
new number.
c. Arrow down to Turn On
and click OK.
d. Click OK again.
Otherwise, click the
Back button to return
to the Settings screen.

4.2 Recent Calls Log
You can see a snapshot of your most recent calls on your Web Portal or Fiber TV.
The log includes incoming and outgoing calls, missed calls, and calls that went to
Voicemail.
13
Web Portal
TV
To view your Recent Calls log:
1.
Access your Frontier Digital
Voice Web Portal.
2. Click the Recent Calls button to
open the log of calls.
3. Your call log will be displayed with
the last 100 incoming and outgoing
calls. Each listing has the caller’s name
(if available), number, and date/time of
call.
4. You can view the list of all calls showing
missed, received, or dialed,
or just a list of Missed calls byclicking the
desired link at the top of thelog.
To call someone from your Call Log:
1. Click anywhere on the row of the log for
the Contact you would like to call.
2. A pop-up windowwill appear. Select
Call Back from the menu.
3. Your phone line will ring once the call
is placed.
4.
Pick up your Fiber Digital
Voice handset and wait for the
person on the other end to pick
up.
To view your Recent Calls log:
1. Using your set-top box remote, from
the Main Menu on your Fiber TV, select
Fiber Digital Voice and press OK to
launch.
2. Use the down arrow to select
Recent Calls.
3. Your most recent incoming and outgoing
calls are displayed. You
can press the C button on your remote
control to refresh the Recent Calls log.
The icon next to each call indicates the type
of call:
Missed Calls
Received Calls
Dialed Calls
4. Use the Back or Left arrow on
your remote control to return to the
Fiber Digital Voice Menu.
To call someone from your Recent Calls
log:
1. From the Recent Calls log screen, select
the person you would liketo call using
the arrows and on your
remote control and pressOK.
2. Arrow down to select Call Back
and click OK.
3. The system will automatically dial the
number and ring your phone. Pick up
your phone and you will be connected
to the calledparty.
Note: If the number you are
attempting to dial is busy, you will
hear a busy tone.
To add a number from your Call Log to your
Contacts:
1. Click anywhere on the row of the log for
the Contact you would like to save.
2. Select Add to Contact fromthe
drop-down menu.
3. Enter the contact’s nameinformation and
select the phone number type from the
drop-down list.

14
Web Portal
TV
To block a caller from your Call Log:
1.
Access your Frontier Digital
Voice Web Portal.
2. Select Recent Calls.
3. Click on the name/telephone number you
would like toblock.
4. Click on Block Caller in the
drop-down list.
5. You will receive a
confirmation message.
6. Click the Block button.
To delete selected calls from your Recent
Calls log:
1. From the Recent Calls log screen, select
the call you would like to
delete from the log using the and
arrows on your remote control and
press OK.
2. Arrow down to Delete and
press OK.
3. You will receive a confirmation
message. Arrow down toDelete
again, press OK, and the call
is deleted.
To delete all calls from your Recent Calls
log:
1. From the Recent Calls log screen,
press the Options button using
your remotecontrol.
2. Arrow down to Delete All and
press OK.
3. You will receive a confirmation
message. Arrow down toDelete
again, press OK, and the call
is deleted.
To block a caller from your Call Log:
1. From the Recent Calls log screen, select
the call you would like to delete from
the log using the arrows and
on your remote control and
press OK.
2. Arrow down to Block Caller and
click OK.
3. You will receive a confirmation message.
Arrow down to Block and click OK.

4.3 Call Return
Call Return allows you to easily call back the last party who called without dialing
the number, even if you answered the call.
4.4 Call Waiting
When you are already on a call and someone tries to call you, you will hear a Call
Waiting tone. The person calling hears ringing until you answer, and
the original caller doesn’t even know you are receiving a second call. You can either
answer the new call or let it go to Voicemail. Youcan also temporarily disable the
feature prior to making a call or turn the feature off completely.
16
Phone
Web Portal
To accept a second call:
1. Put the first caller on hold and answer the
second call by clickingand releasing the
flash or hang-upbutton.
2. Return to the first call and putthe
second call on hold by clicking and
releasing the flash or hang-up button
again.
3. You can alternate between calls as
often as you like.
Not available
To temporarily disable Call Waiting (if
you do not want to be disturbed during a
specific call):
1. Lift the handset and listen for
dial tone.
2. Dial *70.
3. Listen for a confirmation
announcement followed by a dial
tone, then dial the number you
want tocall.
4. When you hang up from your call,
Call Waiting returns to your phone
automatically.
Not available
Phone
To activate Call Return:
1. Lift the handset and listen for dial tone.
2. Dial *69 and wait for the phone to ring to be connected to your last inbound
caller.

4.5 Caller ID
Caller ID is included in Fiber Digital Voice and allows you to:
•
See the name and phone number of an incoming call on your phone or Caller ID
device and your Fiber TV when enabled. Caller ID will display either the number or
both the name and number of most callers. Some calls may be shown as “Unknown
Caller,” “Private,” or “Anonymous”. Caller ID will also display the name and number
of a second caller when you have Call Waiting activated.
•Your enhanced Caller ID will also display the "Potential SPAM" alert if it is a
robocall or the call origination cannot be verified.
Notes:
• Some names and numbers that are displayed cannot be called back because
they do not accept incoming calls.
• Your phone or device must be equipped to use this feature.
17
Phone
Web Portal
To reestablish Call Waiting:
1. Access your Frontier Digital
Voice Web Portal.
2. Select Settings from the menu.
3. Click the Call Settings tab.
4. Click on Call Waiting.
5. Click Turn On Call Waiting andthen OK.
This enables the feature until you
disable it.
•Send your name and number when you place calls.

Caller ID on TV
Alerts will display while you are watching live and recorded shows, looking at the
guide and playing games.
4.6 Caller ID Block
Caller ID Block allows you to block your telephone number from being displayed on
the phone or Caller ID device of the person you are calling on a per-call basis or for all
calls.
Note: Remember that the person you are calling may not accept unidentified calls .
18
TV
To activate Caller ID on your Fiber TV:
1.Using your Fiber TV set-top box remote, press the Menu button.
2. Arrow to Settings and press OK.
3. Arrow toSystem.
4. Arrow toNotifications.
5. Arrow to Caller ID.
6. Arrowto Check Availability and press OK.
7. A message will confirm that Caller ID is available. It can take up to 24 hours to
activate.
Note: Caller ID on TV cannot be enabled for about 24 hours after your Fiber Digital
Voice order completes . You will receive a message on the screen to check back later if
you recently ordered service.
Customizing your Caller ID on TV:
From the Caller ID menu,you can:
•Choose how long alerts display (2, 5, 10 or 15seconds)
•Where alerts display (top left, bottom left or bottomright)
To stop/disable the display of Caller ID on your TV:
1.Using your Fiber TV set-top box remote, press the Menu button.
2. Arrow to Settings and press OK.
3. Arrow toSystem.
4. Arrow toNotifications.
5. Arrow to Caller ID.
6. Arrow to Alert Display.
7. Select Disable and press OK to stop the display of Caller ID on your TV.

19
Phone
Web Portal
To use Outgoing Caller ID Block for one call:
1. Lift the handset and listen for
dial tone.
2. Dial *67 and wait forthe
confirmation tone.
3. Dial the number of the personyou are
calling.
4. Your Caller ID will be blocked tothe
person you are calling.
5. After the call is completed, Caller
ID will resume displaying on calls
youmake.
Not available
To turn on Outgoing Caller ID Block for all
calls you make:
1.
Access your Frontier DigitalVoice
Web Portal.
2. Select Settings from the menu.
3. Click the Call Settings tab.
4. Click on Outgoing Caller ID Block.
5. Click Turn On Outgoing Caller ID
Block and then OK.
6. Caller ID information will no longer be
sent with your calls until you
reactivate it.
To remove Outgoing Caller ID Block for all
calls you make:
1.
Access your Frontier DigitalVoice
Web Portal.
2. Select Settings from the menu.
3. Click the Call Settings tab.
4. Click on Outgoing Caller ID Block.
5. Click Turn Off Outgoing Caller ID
Block, then click OK.
6. Caller ID information will now besent
with your calls.

4.7Do NotDisturb
When you have the Do Not Disturb feature activated, you will not receive any calls on
your phone. You can choose to send all callers directly to Voicemail or to a prerecorded
system greeting, “The party you are trying to reach is not accepting calls at this time.”
If you choose the prerecorded option, you can create a list of up to 10 exceptions
whose calls you would like to accept.
20
Phone
Web Portal
TV
To set up Do Not Disturb:
1. Pick up handset.
2. Dial *78.
3. You will hear a
confirmation when
Do Not Disturb has
been enabled.
4. If you have Voicemail,
calls will immediately
forward to your mailbox.
If you do not have
Voicemail,callers will
hear a busy signal.
*
Customer in Indiana will hear a
a message, “person you called
does not have Voice mail”
To set up Do Not Disturb:
1. Accessyour
Frontier Digital Voice
Web Portal
2. Select Settings from the
menu.
3. Click the Call
Settings tab.
4. Click on
Do Not Disturb.
5. Click on a button to
a. Forward ALL Calls to
Voicemail.
b. Play the system
Do Not Disturb
greeting.
To set up Do Not Disturb:
1.
Using your Fiber TV
set- top box remote,
select Fiber Digital Voice
from the Menu and click
OK to launch.
2. Use the down arrow to
select Call Settings and
click OK.
3. Use the down arrowto
select Do Not Disturb and
click OK.
Phone
Web Portal
To cancel your Outgoing Caller ID Block on a
per-call basis (allows your Caller ID
information to temporarily display on the
person’s device you are calling):
1. Lift the handset and listen for
dial tone.
2. Dial *82 and wait forthe
confirmation tone.
3. Dial the number.
4. Your Caller ID information will display on
the called party’sdevice.
5. After the call is completed, CallerID
Block returns to its previous state, and
your Caller ID information will not
display on calls youmake.
Not available

•
The Do Not Disturb and Simultaneous Ring features are turned off when
you first start your Fiber Digital Voice service . You may turn on either feature .
However, both features cannot be active at the same time . If one feature ison
and you attempt to turn on the other, you will be notified that the first feature
will be turned off.
21
Phone
Web Portal
TV
To cancel Do Not Disturb:
1. Pick up your handset.
2. Dial *79.
3. You will hear a
confirmation when
Do Not Disturb has
been disabled.
6. You can create a list of
up to 10 exceptions
whose calls youwould
like to accept.
7. Click on Turn On Do
Not Disturb and click
OK.
To turn off
Do Not Disturb:
1. Accessyour
Frontier Digital Voice
Web Portal
2. Select Settings from the
menu.
3. Click the Call
Settings tab.
4. Click on
Do Not Disturb.
5. Click on
•Turn Off Do Not Disturb
and click OK, or
•Change to change the
forward to Voicemail or
play the System Greeting
setting. Click on Update.
4. Use the down arrow to
select one of the
following and click OK
to check the box:
•Forward All Calls to
Voicemail, or
•Play the System Do Not
Disturb Greeting
5. Use the down arrow to
select Turn On and click
OK.
6. Arrow down and
click OK.