Funkwerk elmeg ICT User manual

These operating instructions can be a helpful guide to assist you in using your new ISDN telecommunications equip-
ment (PABX system).
No matter whether your elmeg PABX is for your work or for your personal use, ease of use and enjoyment while using
the phone are guaranteed.
Please take a little time to try out the functions that are packed into this ISDN PABX so that you can learn to take ad-
vantage of the full range of features provided.
Declaration of conformity and CE mark
This device meets the requirements of the following EC directive R&TTE 6/3/EG:
»Directive 1999/5/EC of the European Parliament and of the Council of 9 March 1999 on radio equip-
ment and telecommunications terminalequipment and the mutual recognitionof their conformity«.
You can also request this EC declaration of conformity at the following Internet URL: http://www.funkwerk-ec.com.
The waste container symbol with the “X” through it on the device indicates that the device must be
disposed of separately from normal domestic waste at an appropriate waste disposal facility at the end
of its useful service life..
© 2009 Funkwerk Enterprise Communications GmbH - All rights reserved.
Reprinting of this document, even excerpts, is permitted only with the express consent of the publisher and with pre-
cise source information, regardless of the media used (mechanical or electronic).
Function descriptions included in this documentation which refer to software products of other manufacturers are
based on the software used and valid at the date the documentation was prepared or published. The product and
company names used in this documentation may be protected by trademarks.
B

Table of contents
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Making phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Making outside calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specific trunk bundle selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accepting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accepting calls (Pick-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Defining your own number for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Switching call authorization for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Trunk group reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Speed dialing from the telephone directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voice announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Switching a voice announcement for all numbers (day / night) . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Room monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Malicious call identification (Tracing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Allocating Project Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
(keypad-function »Net fixed«) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sending a fax from a multi-function terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Direct dial-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Inquiry call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring calls with and without advance notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
(Explicit call transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Broker’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Three-party conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Silent signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call modes (Day- / Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Activating the switching function for an internal subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Table of contents
I

Block dialing (Austria). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hotel functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wake-up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
MWI Activate/ deactivate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Door intercom device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Signaling features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Switching contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Dial authorization with PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Modified code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Communication / Call charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Terminating an Internet connection from the phone . . . . . . . . . . . . . . . . . . . . . 22
System menu for the PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuration of system features using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Service access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
RAS dial-in for gateway diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuration using a telephone (administrators) . . . . . . . . . . . . . . . . . . . . . . . 30
Table of contents
II

Description
The PABX is an ISDN telecommunications system (PABX) for interfacing with the Euro ISDN (DSSI) protocol. The
PABX is provided with external ISDN connections, which are configured for interfacing to the ISDN connections of
the network service provider. Depending on the type of PABX, ISDN connections can be set as required as internal or
as external ISDN connections. You can program the type of connection for the external ISDN connection either as a
multipoint connection (MSN), or as a point-to-point connection (DDI). Depending on the type of PABX, up to eight
analog terminals can be connected (base model). Module slots for the ISDN UP0 and a/b ports and for the POTS mo-
dule for analog, external ports and the VoIP Gateway for IP telephones are also provided, as is an «Expansion for the
elmeg ICT880» and an «Expansion for the elmeg ICT880-rack». Such an extension has its own ISDN and analog con-
nections. Further modules can be mounted. Internal numbers (the destination for the extension number with
point-to-point connection) between 0. . . 9999 can be freely assigned. The features provided for analog terminals can
only be used with terminalswhich use tone dialing and which are equipped with a flash button.Flash duration detec-
tion can be set by PC configuration.
Analog terminal devices that use pulse dialing can not be used for functions or codes. Please note that the buttons on
some ISDN terminals available on the market may limit the use of the features provided by the PABX system.
All terminal devices connected to the system mustbe »TC Terminals Guideline« or »R&TTE Guideline« approved.
Attention:
These operating instructions describe only the most important routines for installing and using the PABX. A des-
cription of the performance features is given under Help in the »Professional Configurator«, or in the description of
features on your CD.
Attention:
The first time you start the Configurator you will be asked to enter your user ID and password. Use »Service«
as your user ID and also »Service« as the password. Please note that these words are case-sensitive! Once
you’ve been logged on to the Configurator you can change your user ID and password as you like.
Safety notes
}Danger!! This sign is affixed to power supply cable. Unplug the mains plug before removing the enclo-
sure.
·Mind the storage and operation temperatures for the device listed in the technical specifications.
Only connect the device when the permissible ambient operating temperature has been reached.
·Please note that condensation on or in the unit must be prevented when moving from cold to
warm surroundings. Only remove the unit from the package when the permissible ambient ope-
rating temperature has been reached.
·You should not make calls or connect or disconnect any lines during thunderstorms.
·Only attach the connecting cords at the connections provided.
·Make sure phone cables are installed in a safe manner to prevent tripping.
·Avoid the following:
Direct sunlight
Sources of heat (for example radiators)
Electronic devices (for example stereo components, office equipment or microwave devices
Ingress of moisture or liquids
Aggressive fluids or vapors
Dusty environment
Description
1

·Do not use the unit in excessively humid rooms or hazardous locations.
·Only open those sections of the device specified in the assembly / operating instructions.
·Do not touch plug connectors with pointed, metal, or moist objects.
·If you do not permanently mount the device or any accessories, be sure to place it/them on a
non-slip surface.
·When required, clean the unit with a slightly moistened cloth.
·Only use approved accessories.
·Only terminals with SELV and/or which comply with ETS 300047 may be connected to the unit.
This regulation is fulfilled when approved terminal devices are used as intended.
Mains connection (230VAC)
·Ensure that the electrical installation (grounding outlet) for the unit (and for additional devices
where required) is installed by a qualified electrician to prevent personal and material risks!
·Connect any operational grounding provided for your device before connecting the device to the
mains power supply.
·Unplug the connector before removing the cover and working on the cable terminal bay. Replace
the cover before reconnecting the mains connector.
·As your PABX system is equipped with a functional grounding connection, a »ground« (waterpi-
pe, heating system pipe or an earth bonding conductor for the house wiring system) should be lo-
cated near the installation location of the system. This connection is required for use of overload
protection modules (FSM). The connection to the PABX must be made with a connecting lead of
at least 2.5 mm2.
·If you use terminal devices that are linked with the PABX system via USB or RS232, you must in-
stall the functional grounding, as otherwise »hum loops« may be produced.
·Where at all possible, provide a separate power circuit for the 230 V AC connection of your PABX
system. This protects your PABX from short-circuits that may occur in other in-house equip-
ment.
·We recommend installing an overload protection to protect your PABX against surge that can so-
metimes occur during thunderstorms. For further information please contact your local electrici-
an.
Plug-in power supply
·Use only approved power plug-in units.
·Do not use power plug-in units with visible defects or damage (fissures, cracks, etc.)
Battery-operated devices
·Use only approved battery packs.
·Use the battery pack only as intended. Never use a damaged or exhausted battery pack.
·Do not allow contact between the charging and battery contacts and conducting objects such as
keys, paperclips, rings, or bracelets.
Safety notes
2

·Dispose of the exhausted battery pack according to local rules and regulations. Recycle! Do not
expose battery cells to open fire.
Radio devices (e.g. DECT, Bluetooth)
·It is possible in some cases that medical devices are affected by powered-up radio devices. Please
comply with local rules and regulations concerning DECT devices.
·Do not operate radio devices in vehicles or hazardous locations.
Loss of power
On loss of power (230 V AC power supply) the PABX is not operational, meaning that you can make neither internal
nor external calls. An ISDN terminal with emergency power capabilities can be operated via the additional emergen-
cy service module (NSP module).
On return of power, functions which have been configured by the user, e. g. internal and external connections, are not
active. The features configured using setup programming are unaffected by a loss of power.
Symbols
Please note that:Different terminal devices may not signal the same tones or have the same ringing signals or opera-
ting procedures.
For further information on clock frequency and length, please refer to the decription of functions on the CD.
Symbols used
bLift up the handset of your telephone.
gThis symbol indicates the call status. Youhave lifted the handset of your telephone.
aReplace the handset of your phone in the carriage, or the telephone is idle.
lIndicates signaling at a terminal device, e.g. your phone rings.
tYou can dial the desired number.
1x0
*#
One of these symbols indicates that you should dial the digit shown, or a certain character.
=x)
~
These symbols indicate a selection of digits or characters from which you canchoose the appropriate one.
XThis symbol prompts you to select a certain digit or character from a listor table.
RPrompts you to press the flash key (signal key).
qIndicates that an acknowledgement signal can be heard in the handset.
dIndicates a conference call.
#When you enter the number for dialing via an SIP provider, dialing is not performed until around 5 seconds after the last
digithas beenentered. Dialingis performedimmediately whenyou press the# keyafter entering thenumber. Inthis case,
the terminal device must also be capableof dialing into the phone system with the #.
Loss of power Symbols
3

Operation
Not all of the features described here may be implemented in the standard ISDN connection supplied by your net-
work service provider. Contact your service provider to determine which features come standard with your ISDN ac-
cess and which ones you must apply for separately.
If your phone is set for »Automatic line access« you must first press the *key when you lift the handset bbefore be-
ginning any internal call procedures. The symbol bis highlighted in color, as shown in the example below, for the
corresponding performance feature.
bt g
Lift up handset Making internal calls Conduct your call
Making phone calls
Some terminal devices use their own special procedures for the functions described in the following. Refer to the ope-
rating instructions for the terminal device being used for detailed information.
Only telephone connections, i. e. calls between subscribers, are presented in the following usage procedures as exam-
ples. For analog telephones, these functions are only described for tone dialing terminal devices equipped with a
flash key. The tones and signals described below are heard when using analog telephones. These tones may be diffe-
rent for ISDN telephones and analog telephones which generate their own dial tones. Other information may also be
shown in the display of these telephones.
Attention:
Please note: ISDN terminal devices connected to the ISDN connection may not have the same signals, ringing cycles
or operating procedures as the internal terminal devices for the PABX system.
Attention:
When you enter the number for dialing via an SIP provider, dialing is not performed until around 5 seconds after
the last digit has been entered. Dialing is performed immediately when you press the # key after entering the num-
ber. In this case, the terminal device must also be capable of dialing into the phone system with the #.
Making outside calls
Making external calls without direct exchange line access
b0 t ga
Lift up handset Dial line access digit Dial external number Conduct your call Terminate your call
Attention:
If you hear the busy signal after dialing the first 0 your telephone either does not have authorization for making ex-
ternal calls, or the external ISDN connection is busy.
Making outside calls with direct exchange line access
btga
Lift up handset Dial external number Conduct your call Terminate your call
Operation Making phone calls
4

Specific trunk bundle selection
b *8t or *8#t t g a
Lift up handset Select trunk group
ISDN, POTS (0...8)
Select trunk group
ISDN, POTS, SIP-Prov.
(00...08), (10...19)
Dial external number Conversation
Making internal calls
All phone calls, fax transmissions or data transmissions that take place between internal analog and ISDN terminal
devices are internal connections for which no charges are billed.
Making internal calls without »Direct exchange line access«
btga
Lift up handset Dial internal extension number Conversation Terminate your call
Making internal calls with »Direct exchange line access«
b*tga
Lift up handset Dial internal extension number Conversation Terminate your call
Accepting calls
lbga
Telephone rings Lift up handset Conversation Terminate your call
Accepting calls (Pick-up)
Picking up calls from within the group
Attention:
Picking up a call is possible only within the pick-up group to which your terminal device has been assigned via con-
figuration.
A telephone near you begins ringing. You would like to accept the call at your own phone.
b*0 g
Lift up handset Accept call Conversation
Picking up calls from the answering machine
b*0/#0 g
Lift up handset Take call / conversation
from the answering machine
Conversation
Picking up calls for a specific subscriber
Picking up of calls for a specific subscriber applies to the entire pabx system and is not bound to groups.
b*1t#g
Lift up handset Dial this code Select internal subscriber You can conduct the call from
your own telephone
Specific trunk bundle selection Operation
5

Automatic completion of call to busy subscriber or on no answer
This function can only be used by telephones that permit suffix dialing. Automatic call completions from an inquiry
call are not possible.
Attention:
External Completions of call to busy subscriber are deleted after a period defined by the exchange.
Programming »Completion of call« for analog telephones
g *40 q a
Internal or external
subscriber is busy or
does not answer
Ack.
signal
Replace
handset
When the subscriber that was called hangs up his/her handset your telephone will ring.
When you lift up your handset the subscriber for which completion of call is active is called. If the party answers you
can conduct your call.
Programming »Completion of call on busy« for ISDN telephones
This feature is supported for ISDN telephones by the PABX atthe internal ISDN connection. Please refer to the opera-
ting instructions for your ISDN telephone for proper use.
Programming »Completion of call on no answer« for ISDN telephones
g *40 q a
Internal or external
subscriber does not
answer
Ack. signal, voice announcement or informati-
on on display
Replace
handset
When the subscriber that was called hangs up his/her handset your telephone will ring.
When you lift up your handset the subscriber for which completion of call is active is called. If the party answers you
can conduct your call.
Canceling automatic completion of call for analog telephones
Analog telephones use this procedure for canceling internal and external completions of call to busy subscriber and
no answer.
b #40 q a
Lift up handset Cancel completion of calls Ack. signal Replace handset
Deleting an automatic »Completion of Call on No Answer« with ISDN phones
Internal completion of calls on no reply is canceled with ISDN telephones using the following procedure.
b #40 q a
Lift up handset Cancel completion of calls Ack. signal Replace handset
Defining your own number for the next call
b#8ttt
Lift up handset Code Select external ISDN connection
(1...8)
(1= S2m)
Index
(0 … 9)
Dial call
number
Operation Defining your own number for the next call
6

Temporarily suppressing transmission of your own number
Attention:
This feature must be applied for at your network service provider.
Transmission of the caller’s own number is suppressed usingthe following procedure with analog terminal devices.
Please refer to the operating instructions for ISDN terminal devices on how to initiate this feature.
b *594 t
Lift up handset Dial this code Dial call number
Switching call authorization for the next call
Switching call authorization (from the operator set only)
b *595 t # q a
Lift up handset Dial this code Dial the number of the sub-
scriber
Ack.
signal
Replace handset
Switching subscriber’s authorization in enquiry call (from the operator set only)
g R *595 t # q a
Conversation Start inquiry call Dial this code Dial the number of the subscriber Ack.signal Replace handset
Trunk group reservation
Activating trunk group reservation
g *40 q a l b
You hear the busy sig-
nal.
Ack.
signal
Replace
handset
The selected ISDN connec-
tion becomes available
Lift up
handset
Deleting trunk group reservation
b #41 q a
Lift up handset Ack. signal Replace handset
Speed dialing from the telephone directory
b*#tlg
Lift up handset Select speed dialing
index (000 … 999)
Subscriber is called Conversation
Voice announcement
Attention:
A voice announcement extension can be reached by internal devices only.
Switching call authorization for the next call Operation
7

bt g a
Lift up handset Internal number for the voice announcement extension Voice announcement Terminate voice announcement
Switching a voice announcement for all numbers (day / night)
Attention:
Day / Night switchable Announcements
b *92* oder #92* q a
Lift up handset Day Night Ack. signal Replace handset
Announcement
Refer to the operating instructions for your telephones whether the phones support the message feature.
Making an announcement
b *540 t q g
Lift up handset Internal number or team number Ack. signal Announcement
Enabling / inhibiting announcements
You can enable or inhibit the sending of messages to your telephone. If you have disabled messagesbeing sent to your
phone, the caller that is attempting to send a message to you will hear the busy signal.
b*/# 591 q a
Lift up handset Enable announcements /
Inhibit announcements
Ack.
signal
Replace
handset
Room monitoring
This feature can not be used in conjunction with inquiriy call, call forwarding or team call functions.
Attention:
Room monitoring is deactivated after each pabx configuration and must subsequently be enabled and configured
once again.
Enabling room monitoring for an internal telephone
b *593 q
Lift up handset Ack.
signal
Do not replace handset /Do not deactivate
hands-free calling
Room monitoring from an internal telephone
bt q
Lift up handset Dial the number of the telephone to be used
for room monitoring
Ack.
signal
Room monitoring is activated
Operation Switching a voice announcement for all numbers (day / night)
8

Room monitoring from external telephones
You are located at an external telephone.
Lift up the handset of the phone from which you wish to conduct room monitoring and dial the external number to
which the service number for the PABX is assigned.
If remote access has been enabled and is possible at this time you will hear the special dial tone of your PABX.
Set your phone to frequency (DTMF) dialing, or use a DTMF manual transmitter.
tq t q
Enter PIN 2 Ack.
signal
Dial the number of the telephone
to be used for room monitoring
Ack.
signal
Room monitoring is activated
To end room monitoring, hang up the handset of the external telephone.
Malicious call identification (Tracing)
g *51 q a
Ongoing call, or caller
hangs up
Ack.
signal
Replace
handset
Attention:
Only hang up the handset after you have entered the code for tracing the caller and hear the positive acknowledge-
ment signal.
Allocating Project Numbers
Assigning a project number for a call you initiate
b *50 t # q t
Lift up handset Enter project number (
max. 6-place)
Ack.
signal
Dial call number
Project number for incoming external call to ISDN terminal device
You can use this feature at an ISDN terminal if your ISDN terminal device supports the function »Network Direct«
(keypad).
You are conducting a call and wish to register it for a project.
g *50 t # q g
Conversation Entering a project number
(max. 6 - place)
Ack.
signal
Continue call
Project number for an external call
You can use this feature at an analog or an ISDN terminal device if your ISDN terminal does not support the function
»Net direct« (Keypad) during an ongoing call.
You are conducting a call and wish to register it for a project.
g R *50 t # q R g
Conversation Entering a project number
(max. 6 - place)
Ack.
signal
Continue call
Malicious call identification (Tracing) Operation
9

(keypad-function »Net fixed«)
b0 *oder #t a
Lift up handset Dial line access digit Initiate keypad function Enter codes Replace handset
Sending a fax from a multi-function terminal
b *773 t l
Lift up handset Enter code number for fax group 3 Dial the external number
Direct dial-in
Making telephone calls with activated direct dial-in
bt
Lift up handset Begin dialing within the configured time
Entering and activating a direct call number
b *65 t # q a
Lift up handset MSN extension number
(without line access digit)
Ack. signal Replace handset
Attention:
Now, when you lift up your handset the direct call number will be dialed after the specified time (default setting: 5
seconds).
Activate/deactivate direct dial-in
b #65* or *65# q a
Lift up handset Deactivating a direct
dial-in
Reactivating a direct
dial-in
Ack.
signal
Replace
handset
The numbers stored in the PABX for direct calls are retained even when the direct call function is deactivated.
Deleting a direct dial-in number (phone number)
b #65# q a
Lift up handset Delete direct dial-in Ack. signal Replace handset
The stored direct dial-in number is deleted.
Inquiry call
You can call another party at any time during an ongoing call.
gYou are conducting a call.
You would like to call another party.
RPress the R key.
You will hear the internal dial tone.
Operation (keypad-function »Net fixed«)
10

tIf you wish to speak to an external party, dial 0 first.
Ifyouhearabusysignalafterdialing0,eitheryourtelephonedoesnothaveproperauthorizationfor anexternalcall,orthe
lineis busy.
tDial the number of the party you wish to reach.
You will hear the ringing signal in your handset.
The party will becalled.
The party being called lifts up the handset of his/her phone.
gConductyour call.
To end the inquiriy call press the Disconnect keyon your ISDN phone.
or With analog telephones:
R0 The connection put on hold is terminated. The activeconnection remains.
R1 The active connection is terminated and you return to the call that was previously put on hold.
gContinuewith your call.
Initiating a system parked inquiry
gYou are conducting an external call. You want to make this call available for a system parked inquiriy.
RPress the R key. You will hear the internal dialtone.
t
q
Dial any one of the 10 configured internal system parked inquiriy numbersor the fixed code *596. You will hear the posi-
tive acknowledgement signal.
If you hear the busy tone, dial the next configured internal extension number
aReplace the handset, the external call is put on hold in the waiting loop.
Accepting a system parked enquiry
bYou wish to accept the call from a system parked inquiry.
tDial any one of the 10 configured internal system parked inquiriy numbers or the fixed code *596.
gYou have accepted the call.
Call waiting
During an ongoing call you can accept, or refuse, a waiting call at any time.
Enable / Inhibit Call Waiting for a Further Call
b*/#58 q a
Lift up handset enable / inhibit Ack. signal Replace handset
Accepting a waiting call (room inquiry with waiting caller)
gYou are conducting a call.
A second party calls you.
You hear the call waiting signal.
R2 Dial this code.
gYouwillbeconnectedwiththewaitingparty.Yourfirst callisputonhold(see»Inquirycall«).Forfurther proceduresrefer
also to »Broker’s call« or »Three-party conference call«.
Accepting a waiting call
gYou are conducting a call. Youhear the call waiting signal.
aReplace handset (your first call is terminated).
lYour phone rings.
bLift up the handset of your phone. You will beconnected with the waiting party.
Call waiting Operation
11

Refusing a waiting call
gYou are conducting a call.
A second party calls you.
You hear the call waiting signal.
R0 Dial this code to refuse the waiting call. The caller can be switched to the waiting queue, or the call is established and the
caller will hear the busy signal.
Transferring the existing call using analog telephones
If you hear the call waiting signal while engaged in a call , you can accept that call and transfer the existing one.
gYou are conducting a call. Youhear the call waiting signal.
R5 Dial this code.
tDial the number of the party you wish to transfer the existing call to.
#Terminateyour input.
You will be connected with the waitingparty.
Transferring calls with and without advance notice
Transferring calls internally without advance notice
You can transfer calls when you dial the number of the internal party and then hang up the handset. The internal
party is then called and can take the call when he/she lifts the handset.
gYou are conducting an external call.
RPress the R key.
You will hear the internal dial tone.
tDial the number of the internal party to whom you wish to transfer the call.
You will hear the ringing signal in your handset.
The party will becalled.
If you hear the busy signal press the R keyagain to retrieve the call that is on hold.
aReplace the handset. The party will be called. Theparty being called lifts up the handset and conducts the external call. If
thecalledpartydoesnotliftuphis/herhandsetyouwillbecalledbackatyourtelephoneafteratimeintervalsetduringpro-
gramming.
Transferring calls with advance notice
You wish to transfer an internal or external call to another internal party and speak with that party beforehand.
gYou are conducting an internal or external call. You wish to transfer the call to another party.
RPress the R key. You will hear the internal dialtone.
If you hear the busy signal, press the Recall flash button again to retrieve the call.
tDial the number of the party you wish to call.
You will hear the ringing signal in your handset.
The party will becalled.
The party being called lifts up the handset of his/her phone.
gConduct this internal call.
Tell your internal partner that you wish to transfer the call currently on hold to him/her.
aReplace the handset.
The other internal party can then continue with the call.
Operation Transferring calls with and without advance notice
12

(Explicit call transfer)
Connecting
Please note that ISDN terminal devices can only utilize the feature »Connect« via a special key or menu function. The
following procedure applies only to analog telephones.
gYou are conducting a call with party 1.
A further call is signaled,for example by call waiting.
R2 Dial this code.
Party 2 answers; you can speakwith Party 2 Party 1 isput on hold.
R4 You would like to connect the two parties with one another.
Dial this code.
Thetwopartiesarethenconnected.Thechargesfortheconnectionarebilledtothepartywhoestablishedtheconnection.
Broker’s call
gYou are conducting a call and wish to speakto a further party, without the first caller being able to hear your conversation
with the second caller.
RPress the R key.
You will hear the internal dial tone.
tIf you wish to speak to an external party, dial 0first.
Dial the number of the party you wish to call.
You will hear the ringing signal in your handset.
The party will becalled.
The party being called lifts up the handset of his/her phone.
gYou are conducting the call.
The first call is puton hold.
R2 Dial this code to return to your first caller; the second party is put on hold. You can then use this code to switch back and
forth between the two callers.
or
R0 You can end the call that is on hold.
Dial this code.
or
R1 You can end the current call.
Dial this code.
If you switch back and forth between an internal caller and an external party (broker’s call) and then hang up your
handset, your call is terminated and the two callers will be connected with one another!
If you switch back and forth between two external parties (broker’s call) and then hang up your handset, the current
call is terminated and the caller on hold will call you by way of the »Recall«.
If, during a broker’s call, you press the R key and then dial 4, the two external parties are connected with one another
and your call with both of the external parties is terminated. The charges for the call that you initiated will be billed to
you.
Three-party conference
gYou are conducting a call with one party and wish to includea further party in the call.
RPress the R key.
You will hear the internal dial tone.
If you wish to speak to an external party, dial 0 first.
(Explicit call transfer) Operation
13

tDial the number of the party you wish to reach.
You will hear the ringing signal in your handset. Theparty will be called.
The party being called lifts up the handset of his/her phone.
gYou would like to include this party in the first call.
R3 Dial this code.
dConduct your three-party conference call.
dYou would now like to exclude the party that you first brought into the conference call from further conversation. This
caller then remains on hold in an enquiry call.
R2 Dial this code.
gYou can then continue your call with the secondparty. The first party is on hold.
The conference is ended when you hang up your handset. A party included in the conference call can hang up at any
time and the party which initiated the call can then continue the conference with the remaining callers.
Call forwarding
Attention:
The PABX recognizes automatically by the length of the number whether call forwarding is to be made to an inter-
nal or external subscriber. This is why the destination number for call forwarding to an external subscriber is always
input without the line access digit (LAD).
Activating call forwarding
b*61/62 /63 t # q a
Lift up handset Permanent call forwarding /
Call forwarding on no reply /
Call forwarding on busy
Destination number for
call forwarding
(without line access digit)
Ack.
signal
Replace
handset
Deactivating call forwarding
b#61/62 /63 q a
Lift up handset Permanent call forwarding /
Call forwarding on no reply /
Call forwarding on busy
Ack.
signal
Replace
handset
Silent signalling
Deactivating call signaling for analog terminal devices
b *57 0 /1/2q a
Lift up handset internal + external calls /
only external calls /
only internal calls
Ack.
signal
Replace
handset
Activating call signaling for analog terminal devices
b #570 q a
Lift up handset Ack. signal Replace handset
Operation Call forwarding
14

Call modes (Day- / Night)
Activating team call assignment for one team
b*/#93 t q a
Lift up handset Day / Night call mode Enter team number
(00...39)
Ack.
signal
Replace
handset
Switching team call assignment for all teams
b*/# 93* q a
Lift up handset Day / Night call mode Ack. signal Replace handset
door terminal (door intercom device) -
Switching call modes for a doorbell button
b*/#96ttqa
Lift up handset Day / Night call mode Select door entry
phone (1...4)
Select bell button
(1...3 (4))
Ack.
signal
Replace
handset
door terminal (door intercom device) -
Switching call modes for all door terminal modules
b*/# 96* q a
Lift up handset Day / Night call mode Ack. signal Replace handset
Switching all call modes (all teams and door terminal modules).
b*/#9* q a
Lift up handset Day / Night call mode Ack. signal Replace handset
Switching all call modes
b*/#9# q a
Lift up handset Day / Night call mode Ack. signal Replace handset
Teams
Enabling / Inhibiting a subscriber of a team (log-in, log-off)
Proceed as follows in order to enable or inhibit your phone for a team
b*/# 943 t q a
Lift up handset Enable/Inhibit
subscribers
Team number
(00 ... 39)
Ack.
signal
Replace
handset
Enabling / inhibiting a subscriber for all teams (log-in, log-off)
Proceed as follows in order to enable or inhibit your phone for all teams.
b*/# 943* q a
Lift up handset Enable/Inhibit
subscribers
Ack. signal Replace handset
Call modes (Day- / Night) Operation
15

Activating the switching function for an internal subscriber
b*/#91 q a
Lift up handset Activate day mode / night mode Code Ack. signal Replace handset
Follow me
Setting up or deleting an internal Follow me
b*/#64t#qa
Lift up handset Set up / delete Follow me *1) Ack.
signal
Replace
handset
*1) Internal number whose calls are to be forwarded
Call will then be forwarded to the specified telephone.
Setting up /deleting call forwarding from an external location
Lift up the handset of your phone and dial the external number to which the service number of the PABX system has
been assigned.
If remote activation of call forwarding has been enabled you will hear the special dial tone for your PABX system. Set
your phone to DTMF dialing:
t q*64t*t#q
PIN 2 Ack.
signal
Activate *1) Activate *2) Ack.
signal
tq#64t#q
PIN 2 Ack.
signal
Delete *1) Delete Ack.
signal
*1) Internal number whose calls are to be forwarded
*2) Destination number for call forwarding (outside number without LAD)
You will then hear the positive acknowledgement signal for about 1 second; the connection is then terminated and
you will hear the busy signal.
Replace the handset.
Mobile Integration internal (log-in, log-off)
b*/# 944 q
Lift up handset Enable/Inhibit Ack. signal
Mobile Integration External (log-in, log-off)
Lift up the handset of your phone and dial the external number to which the service number of the PABX system has
been assigned. Set your phone to DTMF dialing:
tq */# 944 q
PIN 2 Pos.Quittung Enable/Inhibit Ack. signal
Operation Activating the switching function for an internal subscriber
16