If you are in any doubt, telephone 01283 22 22 00
Trouble shooting tips
Message displayed Cause or symptom Action
FILL WATER TANK The tank is empty
The water level indicator in the tank has
jammed
The tank is encrusted with limescale
Remove and fill water reservoir.
Empty tank, wash out, fill and replace.
Remove tank, run descaling programme
FILL COFFEE BEANS The beans container is empty
Although beans have been refilled, the
indicator ‘FILL BEANS’does not go out
after delivery.
A stone has become lodged.
Refill beans
Deliver another cup of coffee
Remove stone as described - see
instruction manual –section ‘stone removal’
EMPTY DUMP BOX OR
EMPTY DRAWER The waste container is full.
The display does not go out after the waste
container has been emptied.
Remove tray, empty waste container and
replace tray.
The tray was removed for less than 8 secs
for emptying. Remove tray for about 10
secs and replace. Leave the unit switched
on while emptying the waste container.
The counter is reset only with the machine
is on.
DRIP TRAY MISSING The tray is not snapped in correctly Insert tray correctly
EMPTY DRIP TRAY The residual water tray is full
The display does not go out after tray has
been emptied
Carefully remove tray, empty, wash out and
replace.
Remove tray, clean metal contacts and dry
thoroughly
CLEAN UNIT 220 deliveries or 180 washes have been
performed.
The display does not go off after cleaning
has been performed.
Clean according to instructions. See
previously.
Carry out cleaning again, but this time do
not add cleaning tablet.
DECALCIFYING
NECESSARY The unit must be descaled.
The display does not go out after descaling
has been carried out.
Descale as described previously
Carry out descaling again, but this time only
with water and without descaler.
MALFUNCTION
Various causes Call customer Services
Problems Cause or symptom Action
During coffee delivery the coffee
only flows drop by drop Powder too fine Set grinder to coarser level, make two or three
coffees. If the result is not better, clean the
appliance.
Coffee flow is stopped after
prebrew
Insufficient powder in system Deliver a cup of coffee
Very loud noise from the grinder
Stone in grinder Refer to manual
Insufficient foam when foaming
milk. Cappuccino blocked Carry out daily cleaning procedure. Try changing
air intake nozzle.