Garmin vivohub User manual

vívohub™ Instructions
WARNING
See the Important Safety and Product Information guide in the
product box for product warnings and other important
information.
Device Overview
The vívohub device is an ANT® to Wi‑Fi® wireless bridge created
to support Garmin® wellness products. Using ANT wireless
protocol, the vívohub device automatically detects and connects
to compatible activity trackers. User data uploads to Garmin
Connected Services over a wireless connection automatically.
User data is available for review on Garmin Connect™ or through
your wellness partner (if applicable). The vívohub device is
installed as a wireless client on an existing wireless network.
ÀRed LED
ÁGreen LED
ÂMicro-USB port
Status LEDs
LED State Description
Green Double blink (normal
operating mode)
The device has power.
Off The device does not have power.
Red Off (normal
operating mode)
The device has joined an existing
wireless network and is ready to sync with
compatible activity trackers.
Solid The device is initializing.
Fast blink The device is searching for a network
connection.
vívohub Specifications
Network connectivity Wi‑Fi wireless technology only (no models with
RJ-45)
USB connector type USB 2.0 Micro-B
Power type 4.7 to 6.4 V USB (500 mA max. current)
Ethernet to USB converter when using
switchport Power over Ethernet (POE) (if
desired)
Wi‑Fi radio protocol IEEE 802.11 b/g/n compatible
11 Mbps maximum data rate
Wi‑Fi RF output
(typical)
9 dBm internal power amplifier
ANT radio frequency
band
2.4 GHz ISM (from 2.40000 to 2.4835 GHz)
ANT wireless communications protocol
Maximum ANT radio
data rate
20 Kbps
Operating temperature
range
From -10° to 50°C (from 14° to 122°F) (indoor
use only)
Dimensions W × H × D: 6.7 x 4.0 x 1.5 mm (2.7 x 1.6 x
0.7 in.)
Security WPA-PSK and WPA2-PSK (TKIP/AES)
Installing and Maintaining the Device
How is the device monitored?
• Monitor the device using Garmin Connected Services.
NOTE: Monitoring via SNMP is not supported.
• Visually inspect the status LEDs to determine the power and
connection status of the device (Status LEDs).
How is the device configured?
The vívohub configuration utility sets up connectivity to Garmin
Connected Services and configures the device to join a wireless
network.
1Download and install the vívohub configuration utility on your
computer (Configuring Network Settings).
NOTE: The configuration utility is supported only on
Windows® operating systems.
2Connect the device to the computer using the micro-USB
connector.
3Follow the on-screen instructions to configure the device.
How is the device updated?
The Garmin vívohub firmware loader is used to update the
device when a firmware update is available (Updating Firmware
and Verifying Firmware Version).
How does the device communicate and what can be
done to ensure connectivity?
The device sends data to Garmin Connected Services using
HTTPS over port 443. Garmin Connected Services does not
initiate communication to vívohub devices. The device also
synchronizes time to your selected network time server using
SNTP (Simple Network Time Protocol) over UDP (User
Datagram Protocol) on port 123. An SNTP time server
hostname or IP address must be provided during configuration
in order for the device to operate. For more information, see
Network Settings.
1Allow the vívohub device to access the Internet.
2If necessary, make a firewall, captive portal, or Internet proxy
exception to allow the device to communicate with Garmin
Connected Services and your selected time server.
You must make exempt gcsgateway.garmin.com:443 (TCP,
Transmission Control Protocol) to enable communications
with Garmin Connected Services. If an external SNTP time
server is used, you must make an exception to access the
selected time server using UDP on port 123.
Where should the device be installed?
The device placement depends on the number of devices being
used, the size of your facility, the employee movement and
location patterns, and the frequency of data collection. For more
information, see Installation Considerations.
• Install the devices in common areas.
TIP: In some facilities, you can install a device in a single
common corridor. In other facilities, you should install multiple
devices to accommodate employee needs.
• Install each device on a wall or ceiling.
February 2015 Printed in Taiwan 190-01735-02_0D

NOTE: Any material between the device and compatible
activity trackers degrades the RF performance. Some
materials, such as metal, cause interference.
• If the device is installed inside the ceiling or in a closet, test
the sync performance with a compatible activity tracker.
• Confirm that each device is in a functioning zone for your
wireless network.
vívohub Device Support
If the device is deployed as part of a wellness provider
partnership, contact your wellness provider for support.
Otherwise, go to www.garmin.com/wellness/vivohub.
Getting Started
When using the device for the first time, you must complete
these tasks to set up the device and learn about the basic
features.
1Update the device (Updating Firmware and Verifying
Firmware Version).
2Configure the device (Configuring Network Settings).
3Connect the device to an external power source (Connecting
the Device to External Power).
4Join an existing wireless network (Joining an Existing
Wireless Network).
5Install the device using the included adhesive (Installation
Considerations).
6Get data from compatible activity trackers in your network,
and test the uploading process.
Updating Firmware and Verifying Firmware
Version
NOTE: You can open only one vívohub utility at a time when the
device is connected to the computer.
1Download and install the vívohub firmware loader provided
by Garmin or your wellness partner.
A folder labeled vívohub firmware bundles is created
automatically in the Documents\Garmin folder.
2Download the vívohub firmware bundle provided by Garmin
or your wellness partner.
3Copy the vívohub firmware bundle .zip file (without extracting
it) to the vívohub firmware bundles folder.
NOTE: The .zip file must not be extracted.
4Run the Garmin vívohub firmware loader application.
5Select the firmware bundle from the menu.
6Connect the device to the computer using the micro-USB
connector.
7Select Open.
The firmware version appears in the application.
8Select Program to program the device with the new firmware
bundle.
9Select Close to exit the application.
Configuring Network Settings
Before the device can join an existing wireless network and
connect to Garmin Connected Services, you must configure the
network settings using the configuration utility. Consult with your
network administrator to obtain the settings for your network.
1Download, install, and run the vívohub configuration utility
provided by Garmin.
2Connect the device to a computer using the micro-USB
connector.
3Enter the network settings.
4Select Configure to load the settings on your device.
Network Settings
Network settings are stored in non-volatile flash memory on the
device.
OAuth Consumer Key: The string that identifies the wellness
partner making the API request. This value is loaded using
the OAuth file provided by Garmin or the wellness partner.
The default value is blank.
OAuth Consumer Secret: The string used to sign API requests.
This value is loaded using the OAuth file provided by Garmin
or the wellness partner. The default value is blank.
SSID: The 31-character ASCII name that identifies the wireless
network the device attempts to join. The SSID (Service Set
Identifier) must be a minimum of 8 characters and a
maximum of 31 characters. The default value is blank.
Security Type: The security type used to join an encrypted
network. Options include WPA-PSK/WPA2-PSK or none. The
default value is none.
Passphrase: The network security key used to join a wireless
network. This may be a passphrase if security is set to WPA-
PSK/WPA2-PSK. The WPA-PSK passphrase must be a
minimum of 8 characters and a maximum of 63 characters.
The default value is blank.
Time Zone Offset: The amount of time in minutes between the
selected time zone and UTC (Coordinated Universal Time).
The default value is 0. For example, CST (Central Standard
Time) in Chicago is 6 hours behind UTC. For CST, the Time
Zone Offset is -360 (60 x -6). CET (Central European Time)
in Germany is 1 hour ahead of UTC. For CET, the Time Zone
Offset is 60 (60 x 1).
DST Mode: The DST (daylight-saving time) mode settings used
to specify the type of DST observed in your region. The
default value is Disabled.
• The Disabled option indicates your region does not
observe DST.
• The By Day option indicates your region starts and ends
DST on a specific day of the week. For example, when
DST starts on the second Sunday in April and ends on the
first Sunday in October.
• The By Date option indicates your region starts and ends
DST on a specific date. For example, when DST starts on
April 2 and ends on October 2.
DST Start Day: The day of the week on which DST starts. Used
only when the DST Mode value is By Day.
DST Start Day Occurrence: The week of the DST Start Month
on which DST starts. Used only when the DST Mode value is
By Day.
DST End Day: The day of the week on which DST ends. Used
only when the DST Mode value is By Day.
DST End Day Occurrence: The week of the DST End Month on
which DST ends. Used only when the DST Mode value is By
Day.
DST Starting Day of Month: The date in the DST Start Month
on which DST starts. Used only when the DST Mode value is
By Date.
DST Ending Day of Month: The date in the DST End Month on
which DST ends. Used only when the DST Mode value is By
Date.
DST Start Month: The month in which DST starts.
DST End Month: The month in which DST ends.
DST Start Time of Day: The time of day on which DST starts,
represented in 24-hour time. For example, you must enter
02:00 for a start time of 2:00 a.m.
DST Stop Time of Day: The time of day on which DST ends,
represented in 24-hour time. For example, you must enter
23:00 for an end time of 11:00 p.m.
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DST Bias: The amount of time in minutes the clocks change
when DST starts. For example, enter 60 if clocks move
forward 1 hour when DST starts. Enter -60 if clocks move
backward 1 hour when DST starts.
DHCP: The DHCP (Dynamic Host Configuration Protocol)
setting indicates whether the device attempts to get an
address from a DHCP server when it joins the network or
uses a static IP configuration. When turned off, the IP
configuration is defined by the Static IP, Subnet Mask, DNS
Server IP, and Gateway IP settings. The default value is true.
Static IP: The IP address used by the device when DHCP is
turned off. This is not used when DHCP is turned on. The
default value is 0.0.0.0.
Gateway IP: The gateway IP address used when DHCP is
turned off. This is not used when DHCP is turned on. The
default value is 0.0.0.0.
Subnet Mask: The subnet mask used when DHCP is turned off.
This is not used when DHCP is turned on. The default value
is 255.255.255.0.
DNS Server IP: The DNS (Domain Name System) server to be
used when DHCP is false. The default value is 0.0.0.0.
Custom NTP Time Server: The hostname or IP address of the
internal or external SNTP time server in use. This field is
required. The server is accessed using UDP on port 123. If
using an external server, make the proper firewall exceptions
to allow access.
Setting DST Mode By Day: Example
You can use these sample network settings if your region starts
and ends daylight-saving time on a specific day of the week. For
example, when clocks move forward one hour, and daylight-
saving time starts at 02:00 on the second Sunday in March and
ends at 02:00 on the first Sunday in November.
• For the DST Mode value, select By Day.
• For the DST Start Day value, select Sunday.
• For the DST Start Day Occurrence value, select second.
• For the DST End Day value, select Sunday.
• For the DST End Day Occurrence value, select first.
• Do not select a value for DST Starting Day of Month.
• Do not select a value for DST Ending Day of Month.
• For the DST Start Month value, select March.
• For the DST End Month value, select November.
• For the DST Start Time of Day value, enter 02:00.
• For the DST Stop Time of Day value, enter 02:00.
• For the DST Bias value, enter 60.
Setting DST Mode By Date: Example
You can use these sample network settings if your region starts
and ends daylight-saving time on a specific date. For example,
when clocks move forward one hour, and daylight-saving time
starts at 02:00 on March 30 and ends at 03:00 on October 26.
• For the DST Mode value, select By Date.
• Do not select a value for DST Start Day.
• Do not select a value for DST Start Day Occurrence.
• Do not select a value for DST End Day.
• Do not select a value for DST End Day Occurrence.
• For the DST Starting Day of Month value, select 30.
• For the DST Ending Day of Month value, select 26.
• For the DST Start Month value, select March.
• For the DST End Month value, select October.
• For the DST Start Time of Day value, enter 02:00.
• For the DST Stop Time of Day value, enter 03:00.
• For the DST Bias value, enter 60.
Loading OAuth Values
The vívohub configuration utility loads the required OAuth
values from an encrypted file. Garmin generates the encrypted
file and provides it to the vívohub administrator.
1Download and install the vívohub configuration utility.
2Select Load OAuth.
3Select the .enc file provided by Garmin.
The OAuth credentials are populated in the configuration
utility.
Connecting the Device to External Power
1Plug the micro-USB connector into the micro-USB port on the
device.
2Plug the USB connector into an AC adapter or USB hub.
NOTE: See vívohub Specifications for power requirements.
3Plug the AC adapter into a standard wall outlet.
The device turns on automatically.
Joining an Existing Wireless Network
1Configure network settings (Configuring Network Settings).
2Connect the device to external power.
3Wait until the red LED is off and the green LED repeatedly
flashes double-blinks.
The device joins an existing wireless network and is ready to
receive data from compatible activity trackers.
Receiving Data Wirelessly
The device receives data from compatible activity trackers using
ANT low power wireless technology. The device scans for the
periodic beacons of activity trackers within range (10 m). These
beacons are unique from other nearby wireless devices.
When a compatible activity tracker is detected, the device
establishes a connection and downloads updated time and
settings data to the activity tracker. The device uploads activity
files from the activity tracker and transfers the files to Garmin
Connected Services over a wireless network. The device
disconnects from the activity tracker when the data transfer is
complete and resumes scanning for other compatible activity
trackers.
Installation Considerations
Number of vívohub Devices Required
The number of devices required depends on your building layout
and how often users expect to sync activity data. Garmin
recommends installing 1 device for every 50 to 100 users.
Multiple vívohub devices can join the same wireless network.
User Expectations
Users who require immediate feedback may want to know
where the vívohub devices are installed to allow for intentional
syncing.
Building Layout and User Traffic
Devices should be installed in locations that users pass by at
least once per day. Garmin recommends obtaining a layout
drawing of your building and marking potential installation
locations where users regularly pass by. If users are frequently
away from the workplace for extended periods of time, devices
should be installed in areas such as break rooms where users
linger for more than 20 seconds (Sync Times).
Sync Range
Installation is most effective when the devices are located with a
clear line of sight to users walking by. Devices should be
installed within 10 m (30 ft.) of user traffic, and they should be
installed in locations where users walk toward the devices. The
vívohub Instructions 3

sync range of compatible activity trackers is affected by the
user's body.
TIP: For best results, you should install the devices where user
traffic passes within 5 m (16 ft.) of the devices from multiple
directions. For example, install devices at a T intersection where
users approach from three directions.
Sync Times
Sync times vary based on the distance of the user from the
device, and on the amount of time that has passed since the
user last synced with the device.
NOTE: Sync times depend on the type of activity tracker. The
average sync times listed below are for the vívokí™ device.
Time Since Last Sync Average Sync Time
1 day 3 seconds
3 days 5 seconds
14 days 10 seconds
28 days 20 seconds
Troubleshooting
Resetting the Device
1Remove the micro-USB connector from the device.
The device turns off.
2Reconnect the micro-USB connector to the device.
The device turns on automatically.
Using the Status LEDs for Troubleshooting
The status LEDs can help when troubleshooting problems.
LED State Possible Problem
Green Off The device does not have power.
Red Fast
blink
The device cannot locate the configured wireless
network.
The device has the wrong SSID or password for the
configured wireless network.
The device cannot complete the DHCP process (if
configured).
Solid The device is initializing.
The device cannot access the Internet through the
configured wireless network. Confirm that the
appropriate exceptions have been made (How does the
device communicate and what can be done to ensure
connectivity?).
The device OAuth credentials are invalid.
NOTE: If you did not receive the device from Garmin,
contact your wellness partner to ensure the device was
not previously registered using different OAuth
credentials. A vívohub device can only be registered to
one set of OAuth credentials at a time.
TIP: Ensure you are using the latest firmware. Contact
Garmin or your wellness partner for the latest firmware
version.
NOTE: The red LED sequence is a fast blink, followed by the
solid state, followed by the off state. In this sequence, the solid
red LED indicates that the device connected successfully to the
wireless network and that DHCP passed (if configured).
Garmin®, the Garmin logo, and ANT® are trademarks of Garmin Ltd. or its subsidiaries, registered in the USA and other countries. Garmin Connect™ , vívohub™ , and vívokí™ are trademarks of Garmin Ltd. or its
subsidiaries. These trademarks may not be used without the express permission of Garmin.
Wi‑Fi® is a registered mark of Wi-Fi Alliance Corporation. Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Other trademarks and trade names are those of
their respective owners.
© 2014 Garmin Ltd. or its subsidiaries www.garmin.com/support