Garnet 3G-COM-G User guide

EN ENGLISH 3G-COM-G www.garnet.com.ar
WIFI /3G COMMUNICATOR
Installer Manual

2
General information
The 3G-COM-G communicator is designed to report events through an
Internet connection across three communication channels:
1) Internet connection through a WiFi network
2) Internet connection using a mobile data service
3) Text message transmission using a cell phone service
The communicator prioritizes communications through a WiFi connec-
tion. Therefore, the mobile phone data connection or transmission is
used as support in case of a failure or absence of connection of the WiFi
network.
Technical specications:
WiFi:
• Transmission: Certied WiFi 2.4Ghz, IEEE 802.11.
• Certicate FCC/CE-RED/IC/TELEC/KCC/SRRC/NCC
• Transmit power: 20,5 dBm.
• Wi-Fi authentication via WEP, WPA-PSK and WPA2-PSK.
• Antenna: PCB trace type.
3G UMTS/HSDPA
• Transmission: GSM, GPRS / SMS.
• Automatic quad-band: 850/1900MHz UMTS
850/900/1800/1900MHz GSM
• Carriers settings: Automatic.
• 110dBm @UMTS Bands -108.5dBm @GSM 900MHz -108.5dBm @GSM 1800MHz
General specications
• Double communication channel WiFi and 3G UMTS/HSDPA.
• Compatible with PC-732G / A2K4-NG / A2K8.
• 1 mobile network receiver and 1 WiFi receiver for monitoring reports
• Allows own and panel programming with AC4 software
• Allows App programming in AP mode from Garnet Programmer
• Reports in residential format (event restriction).
• Allows the use of domain names instead of IP addresses.
• Connection with dedicated Bus (BUS-C485).
• Allows the remote system operation with smartphones using the
Garnet Control App.
• Up to 20 residential users.
• Report communication using UDP.
• WiFi monitoring period congurable from 1 to 99 minutes.

3
• 3G monitoring period congurable from 1 to 9999 minutes.
• Two Garnet reporting formats: DC1 and SDC2.
• 9 board status and signal Led indicators.
• No self powered battery, it shares the battery with the alarm panel.
• Nominal input voltage: 12VCC (9 to 14VCC).
• Consumption: 90 ~ 135 mA
Module description:
Communication formats:
The 3G-COM-G Alarm Communicator is designed to send alarm signals
to monitoring receivers that receive events under DC1 and SDC2 com-
munication protocols.
Panel control methods:
The 3G-COM-G Communicator allows panel control with two methods:
the use of the Garnet Control App and text or SMS messaging.
Compatible panels:
The 3G-COM-G Communicator is compatible with Garnet and DSC panel
families.
For Garnet panels, the communicator shall be installed in the keypad
data bus (See gure 2).
Garnet compatible panel models:
PC-732G / A2K4-NG / A2K8
DSC compatible panel models:
PC585, PC1565, PC832, PC1832, PC5015

4
Connections:
Figure 1 –BUS-C485 mode of operation:
+ A B Y G-
SIM-1
ANTENA
WIFI
SIGNAL 1-5
NO SIGNAL
ANTENA
3G
COMUNIC
WIFI
COMUNIC
3G
SIM-2
ACK
NAK
- AUX + + BELL - A B PGM1 PGM2
Z1 Z6CZ5Z4CZ3Z2C R1 TIP
RING
T1
AC + BAT - A B+ AUX -

5
Figure 2 – DSC mode of operation:
+ A B Y G-
SIM-1
ANTENA
WIFI
SIGNAL 1-5
NO SIGNAL
ANTENA
3G
COMUNIC
WIFI
COMUNIC
3G
SIM-2
ACK
NAK
AC - AUX + + BELL - 1 PGM 2
KEY PAD
YEL GRN Z1 Z2
COM Z3 Z4 COM RNG T-1 EGND
R-1
TIP
PANEL DSC

6
Status led indicators
The 3G-COM-G Communicator has a variety of leds that report dierent
status of the communicator.
These include leds to indicate WiFi network signal strength, 3G network
signal strength, server report results and monitoring station report
results.
Explanation of led indicators
There are two groups of leds, those that indicate the WiFi or 3G network
connection signal strength and those that indicate the results of WiFi
and 3G network data communications.
WiFi signal or 3G network led indicators
These leds indicate if the communicator is connected to a network.
If the communicator is connected to a WiFi network, the blue Led, that
represents the WiFi Antenna, shall indicate the strength by blinking
according to its signal level.
The number of ashes represents the signal level, 1 ash indicates a low
signal level and 5 ashes indicate maximum signal level.
If the communicator is not connected to a WiFi network, the red led “No
Signal” shall be on indicating that the communicator is not connected to
a WiFi network.
The 3G antenna instructions are the same as the above.
Antena Wi Antena 3G Comunic Wi Comunic 3G
Signal 1-5
No Signal
ACK
NAK

7
Communication Led indicators
The communicator is prepared to communicate through WiFi and
mobile data. In both cases, in the event there is a communication or
some kind of report, the result will be indicated through leds represen-
ting such communications.
In case of a report to the monitoring station or in residential format,
the result shall be represented through two leds, one representing a
successful report (ACK) or another indicating a failure in communication
(NAK).
When the communicator reports supervision to monitoring or to server
XXX, both leds will turn on simultaneously.
“Status” led
This led indicates the work mode according to the ashing speed.
If the led ashes slowly (1 second interval) it means that it is congured
to work in “DSC” mode, if the ashing is rapid (10 times per second) it
means that it is congured to work in the BUS-C485T.
“NET” Led
This led indicates the status of the mobile data network.
Status Description
200mS on / 1800 mS o Network search
1800 mS on / 200 mS o Idle
125 mS on / 125 mS o Transriendo datos

8
Communicator / Alarm panels programming
Alarm panel programming:
To congure the Garnet alarm panels through the communicator, the
communicator shall previously be activated in the panels. To that end,
follow the steps below in the panel programming section:
With Keypad G-LCD732 / G-LCD732RF / KPD-860 / KPD-860RF
1) Enter Tool key + [5] + [INSTALLER CODE]
2) Program the command [299] with the following Values [xxxx11xx]
With Keypad G-LED732 / KPD-800
1) Enter *8 + [5] + [INSTALLER CODE]
2) Program the command [299] with the following Values [xxxx11xx]
NOTE: The DSC panels cannot be programmed through the communi-
cator and the conguration App.
Programming the communicator and the panel using
the Garnet Programmer app
The communicator shall be programmed through the “Garnet
Programmer” app. This app also allows the programming of Garnet
alarms panels.
To download the app please scan the following QR codes or search the
Garnet Programmer app in your download store.
Android
Click here
iOs (iPhone)
Click here

9
Follow the steps below:
1) Press the “AP ENABLE” button on the board.
This will cause the communicator to generate a WiFi network during a 5
minute period.
2) Search for available WiFi networks in your phone and connect to the
WiFi network named “3G-COM-Gxxxxxx”. The numbers XXXXXX are the
last 6 digits of the communicator mac.
3) Enter the default network password: admin1234.
4) Once the communicator enters the programming mode, the leds will
behave as follows
In case this result is not obtained, repeat the steps above. The cell
phone shall be in “Flight” mode when connecting to the module WiFi
network.
5) Once ready, open the Garnet Programmer app and follow the
instructions you wish to program.
Note: During communicator programming inside the “status” display,
you shall take note of the System Number since it will be used in the
next step
Activation of Telephones or Terminals
To activate telephones you shall rst make sure that the communicator
has been previously congured and has a successful WiFi or mobile data
Internet connection.
Antena Wi Antena 3G Comunic Wi Comunic 3G
Signal 1-5
No Signal
ACK
NAK

10
From you phone store download the User “Garnet Control” app.
Once the app is downloaded, you shall register with your personal data.
Once inside the app, press the button “+” to add a new system, enter
the System Number obtained in the previous step, enter a name to
identify the alarm system being installed and, nally, enter an icon.
Then you shall initiate the connection with your phone from the com-
municator.
Press 3 times the button “AP ENABLED” or, if you have an LCD keypad,
press [ ] + 8 + 7.
The conrmation of successful activation will be indicated with the
blink of the 4 upper leds that indicate antennas and communications.
Following press the button “Verify” on your cell phone.
Your app will be ready to be used in a few seconds.
Note: The Garnet Control app allows the addition of up to 20 users.
The main user will be the “Administrator”. The Administrator may invite
the remaining 19 users of the system in two dierent user categories:
• Main User:
This user may be dened by the administrator in terms of the functions
and permits held regarding the alarm panel.
Android
Click here
iOs (iPhone)
Click here

11
For example: You can have a user as Relative with access to all the
functions related to remote control and event reception. But at the
same time you can have a main user who shall only enable the option of
event reception to such user.
• Second User:
This user does not allow the modication of attributes.
Only such user can view system cameras.
To invite users you shall go to the community tag
Communicator / Alarm panel (DSC) programming
Communicator and Panel programming from
the Garnet Programmer app
The communicator is programmed through the “Garnet Programmer”
app. This app also allows the programming of alarm panels.
To download the programming app please scan the following QR codes
as applicable or search the Garnet Programmer app in your download
store.
Once the app is downloaded in your cell phone, you shall activate the
“Flight” mode or disconnect the mobile data transmission.
Follow the steps below:
1) Press the “AP ENABLE” button on the board. This shall cause the
communicator to generate a WiFi network during a 5 minute period.
Android
Click here
iOs (iPhone)
Click here

12
2) Search for available WiFi networks in your phone and connect to the
WiFi network named “3G-COM-Gxxxxxx”.
3) Enter the default network password: admin1234.
4) Once the communicator enters the programming mode, the leds
shall behave as follows
In case this result is not obtained, repeat the steps above. The cell
phone shall be in “Flight” mode when connecting to the module WiFi
network.
5) Once ready, open the Garnet Programmer app and follow the
instructions you wish to program.
Activation of DSC Panel telephones
From you phone store download the User “Garnet Control” app.
Once the app is downloaded, you shall register with your personal data.
Once inside the app, press the button “+” to add a new system, you shall
check the option “DSC alarm panel”.
Android
Click here
iOs (iPhone)
Click here
Antena Wi Antena 3G Comunic Wi Comunic 3G
Signal 1-5
No Signal
ACK
NAK

13
Then you shall initiate the connection with your phone from the
communicator.
Press 3 times the button “AP ENABLED” or, if you have an LCD keypad,
press [ ] + 8 + 7.
The conrmation of successful activation will be indicated with the
blink of the 4 upper leds that indicate antennas and communications.
Following press the button “Verify” on your cell phone.
Your app will be ready to be used in a few seconds.
Note: The Garnet Control app allows the addition of up to 20 users.
Each user registering on the app can have a dierent user code that
shall be previously loaded in the alarm panel. If all users are congured
with a dierent code, this shall be identied in the event buer and the
user responsible for arming and/or disarming shall be identied.
Programming videos
Garnet Programmer
In the following QR Code you shall nd all the information needed to
program the communicator and its corresponding alarm panel. If you
are unable to program the equipment you can view the following
intuitive information.
Video Garnet Programmer
Click here

14
Restore the programming options of the
communicator to factory settings
To restore the communicator to factory settings, you shall press the
“AP ENABLED” button for more than 6 seconds, until all antennas and
communications leds blink together.
Remote control with 3G-COM-G/IP-500G
Communicators
The models mentioned above can be controlled through dierent
means.
In principle, the 3G-COM-G communicators allow communication
through mobile data, WiFi networks and text messages (SMS), while
IP-500G communicators allow communication only through WiFi
networks.
This allows the panels to be controlled through mobile apps and/or
SMS (traditional text messaging).
The modes are explained separately in the following sections.
Remote control with 3G-COM-G/ IP-500G Communica-
tors through the Garnet Control App
The panel control shall be conducted by any of the above mentioned
communicators through the Garnet Control App using Internet. This
means that both the 3G-COM-G /IP-500G Communicators and your
cell phone shall have a stable Internet connection through any of the
possible means.
You shall connect your mobile device with the App, if you are Adminis-
trator or Owner of the panel, you shall check the section “Activation
of telephones” of the installer manual or contact your installer and/or
monitoring company.
If you are Administrator or Owner and you wish to invite more users to
control the system, you shall go to the Community tag within the app
and invite the remaining users.
Remote control using 3G-COM-G Communicator
through SMS (Text message)
The panel control with 3G-COM-G Communicators can be done with
mobile data. However, if the communicator is not connected to Internet
because the chip has no mobile data or, if your telephone has the same
problem, the communicators allow the control to be performed through
text messages (SMS).

15
To such end, it is important to take into account the following
parameters:
• Cell phone number: We must know the telephone number of the
communicator to be able to send the messages.
• Partition password: This password shall be recorded in the congu-
ration of the communicator; depending on the password used we can
handle the dierent system partitions.
• Message syntax: We must respect the syntax shown in the chart
below to send text messages and to guarantee that the panel interprets
the message in a correct manner.
Format of commands: [s][password][s][command][s][parameter]
Where:
• [s] is a space
• [password] is the partition password programmed in the communicator
• [s] is a space
• [command] is the action we wish to execute
• [s] is a space
• [parameter] is the supplement of the action
Parameters
The possible parameters for the commands Inhibit and Disinhibit are:
z01, z02, z03, z04, z05… z32
The possible parameters for the commands Enable and Disable are:
siren, pgm1, pgm2, pgm3, pgm4, pgmw1, pgmw2, pgmw3, pgmw4
Action
Arm the system
Disarm the system
Cancel a zone
Uncancell a zone
Enable a programmable output/Siren
Disable a programmable output/Siren
Check status
Communicator reset
Update communicator rmware
Command
Arm
Disarm
Inhibit
Disinhibit
Enable
Disable
Status
Reset
Update rmware
Parameter
See section “paremeters”
See section “paremeters”
See section “paremeters”
See section “paremeters”

16
Nota: The zone parameters shall have two digits, therefore, if we want
to cancel zone 5 we shall enter the command Inhibit z05, taking into
account that the letter “z” shall always be lower case.
Following are some model text messages.
Let us recall the format of commands:
[s][password][s][command][s][parameter]
Examples:
• 1234 arm
• 1234 disinhibit z05
• 1234 enable siren
• 1234 enable pgmw2
• 1234 reset

17
NOTES

18
NATIONAL WARRANTY: Alonso Hnos. Sirenas S. A. (Garnet Technolog y) warrants the original purchaser that for a period
of eighteen (18) months from the date of purchase, the product shall be free of defects in materials and workmanship un-
der normal use. During the warranty period, Alonso Hnos. Sirenas S.A. shall, at its option, repair or replace any defective
product. Any replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90) days,
whichever is longer. The original purchaser must promptly notify Alonso Hnos. Sirenas S.A. in writing that there is defect
in material or workmanship, such written notice to be received in all events prior to expiration of the warranty period.
There is absolutely no warranty on software. The purchaser assumes all responsibility for the proper selection, installa-
tion, operation and maintenance of any products purchased from Alonso Hnos. Sirenas S.A.
INTERNATIONAL WARRANTY: The warranty for international customers is the same as for any customer within Argen-
tina, with the exception that Alonso Hnos. Sirenas S.A. shall not be responsible for any customs fees, transport, and/or
taxes that may be due.
WARRANTY PROCEDURE: To obtain service under this warranty, please return the item(s) in question to the point of pur-
chase. All authorized distributors have a warranty program. Anyone returning goods to Alonso Hnos. Sirenas S.A. must
rst obtain an authorization number. Alonso Hnos. Sirenas S.A. will not accept any shipment whatsoever for which prior
authorization has not been obtained through RMA process.
CONDITIONS TO VOID WARRANTY: THIS WARRANTY APPLIES ONLY TO DEFECTS IN PARTS AND WORKMANSHIP RELA-
TING TO NORMAL USE. IT DOES NOT COVER:
• Damage incurred in shipping or transport;
• Damage caused by disaster such as re, ood, wind, earthquake or lightning, etc;
• Damage due to causes beyond the control of Alonso Hnos. Sirenas S.A., such as excessive voltage, mechanical shock
or water damage;
• Damage caused by unauthorized attachment, alterations, modications, or foreign objects;
• Damage caused by peripherals (unless such peripherals were supplied by Alonso Hnos. Sirenas S.A.);
• Defects caused by failure to provide a suitable installation environment for the products;
• Damage caused by use of the products for purposes other than those for which they were designed;
• Damage from improper maintenance;
• Damage arising out of any other abuse, mishandling or improper application of the products.
ITEMS NOT COVERED BY WARRANTY
In addition to the items which void the Warranty, the following items shall not be covered by Warranty:
(I) Freight cost to the repair centre;
(II) Products which are not identied with Alonso Hnos. Sirenas S.A. product label and lot number or serial number;
(III) Products disassembled or repaired in such a manner as to adversely aect performance or prevent adequate ins-
pection or testing
to verify any warranty claim;
(IV) Products not covered by this warranty, or otherwise out of warranty due to age, misuse, or damage shall be evalua-
ted, and a repair estimate shall be provided. No repair work will be performed until a valid purchase order is received from
the Customer and a Return Merchandise Authorisation number (RMA) is issued.
Alonso Hnos. Sirenas S.A.’ liability for failure to repair the product under this warranty after a reasonable number of
attempts will be limited to a replacement of the product. Under no circumstances shall Alonso Hnos. Sirenas S.A. be liable
for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence,
strict liability or any other legal theory. Such damages include, but are not limited to, loss of prots, loss of the product or
any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time,
purchaser’s time, the claims of third parties, including customers, and injury to property. The laws of some jurisdictions
limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction apply to any claim by or
against Alonso Hnos. Sirenas S.A., the limitations and disclaimers contained here shall be to the greatest extent permitted
by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that the above
may not apply to you.
DISCLAIMER OF WARRANTIES: This warranty contains the entire warranty and shall be in lieu of any and all other warran-
ties, whether expressed or implied (including all implied warranties of merchantability or tness for a particular purpose)
and of all other obligations or liabilities on the part of Alonso Hnos. Sirenas S.A. who neither assumes responsibility for
nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it
any other warranty or liability concerning this product. This disclaimer of limited warranty is governed by the government
and the laws of the province of Buenos Aires, Argentina.

19
WARNING: Alonso Hnos, Sirenas S.A. recommends that the entire system be completely tested on a regular basis. Howe-
ver, despite frequent testing,
and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform
as expected. Alonso Hnos. Sirenas S.A. will at its option repair or replace out-of-warranty products which are returned to
its factory according to the following conditions: Anyone returning goods to Alonso Hnos. Sirenas S.A. must rst obtain
an authorization number. Alonso Hnos. Sirenas S.A. will not accept any shipment whatsoever for which prior authoriza-
tion has not been obtained. Products which Alonso Hnos. Sirenas S.A. determines to be repairable will be repaired and
returned. A
set fee which Alonso Hnos. Sirenas S.A. has predetermined and which may be revised from time to time, will be charged
for each unit repaired. Products which Alonso Hnos. Sirenas S.A. determines to be not repairable will be replaced by the
nearest equivalent product available at that time. The current market price of the replacement product will be charged
for each replacement unit.

Rev. 19/05/2021