Garnet IP-500-G User manual

COMUNICADOR WIFI
Manual de Instalador
SP SPANISH IP-500-G www.garnet.com.ar

2
General Information
The IP-500G communicator is designed to report events
via an internet connection over a Wi-Fi network.
Communication formats:
The IP-500G communicator is designed to send alarm
signals to monitoring receivers that receive events
under the DC1 and SDC2 communication protocols.
It also allows reporting events in residential format to
the Garnet Control application with event restriction
by monitoring station.
Panel control modes:
The IP-500G communicator allows the panels to be
controlled via the Garnet Control application, through
the internet.
Compatible panels:
The IP-500G communicator is compatible with the
Garnet and DSC panel families.
For Garnet panels, the communicator must be installed
on the BUS-C485 data bus, while for DSC panels, the
communicator must be installed on the BUS-C485 data
bus, while for DSC panels, the communicator must be
installed on the BUS-C485 data bus.
data bus of the keyboards.
Compatible Garnet panel models:
PC-732G / A2K4-NG / A2K8
Models compatible with DSC panels:
PC585, PC1565, PC832, PC1832, PC5015, PC.5010,
PC161616
Technical Specications:
WiFi
• Supply voltage: 12V
• Power consumption: 90 ~ 135 mA
• Transmission: WiFi certied 2.4Ghz, IEEE 802.11.
• FCC / CE-RED /IC / TELEC /KCC / SRRC / NCC Certied
• Transmitting power: 20.5 dBm.
• WiFi authentication via WEP, WPA-PSK and WPA2-PSK.
• Antenna: PCB trace type.
• Compatible with PC-732G / A2K4-NG / A2K8.
• 1 IP addressees for monitoring reports.
• Allows for panel and self programming with AC4
software and via the Garnet Programmer app.
• Residential format reports
• You can use domain names instead of IP addresses.
• Connection with dedicated bus (BUS-C485).
• Allows remote operation of the system via
smartphones using the Garnet Control App.
Connections:
BUS-C485 mode of operation:
DSC mode of operation:
Y B A - +G
- AUX + + BELL - A B
PGM1 PGM2
Z1 Z6CZ5Z4CZ3Z2C R1
AC + BAT - A B+ AUX -
AC - AUX + + BELL - 1 PGM 2
KEY PAD
YEL GRN Z1 Z2
COM Z3 Z4 COM RNG T-1 EGND
R-1
TIP
PANEL DSC
Y B A - +G

3
Light indications of states:
The IP-500G communicator incorporates a variety of
LEDs to indicate the dierent statuses of the
communicator.
There are LEDs to indicate the signal strength of the WiFi
network, the results of the reports to the server and the
monitoring station.
Explanation of light indications:
There are two groups of leds, the ones that inform the
signal strength of connection with the Wi network and
the ones that inform the results of the communications.
Wi Signal Indicator LEDs
These LEDs indicate whether or not the communicator
is connected to a network.
If the communicator is connected to a Wi network, the
blue LED representing the Wi Antenna will indicate its
signal strength by ashing as many times as its signal
level.
The number of ashes represents the signal level, with 1
ash for a very low signal level and 5 ashes to indicate
the maximum signal level.
If the communicator is not connected to a Wi network,
the red “No Signal” LED will be on indicating that the
communicator is not connected to a Wi network.
Communication indicator LEDs
The communicator is prepared to communicate via a
Wi connection.
When there is a control communication or any kind of
report, its result will be indicated by the leds represent-
ing the communications.
When a report is made to the monitoring station or in
residential format, the result will be represented by two
LEDs, one representing the successful report (ACK) or
the one indicating communication failure (NAK).
When the communicator reports a supervision to
monitoring or to the Garnet Techonology server it will
light both LEDs simultaneously.
Status LED
This LED indicates the working mode according to
the ashing speed. If the led blinks slowly (1 time per
second), it means that it is congured to work in “DSC”
mode, if the blinking is fast (10 times per second), it is
congured to work in the BUS-C485.
Antena Wi Antena 3G Comunic Wi Comunic 3G
Signal 1-5
No Signal
ACK
NAK
Communicator programming / Panels
Programming the alarm panel:
In order to congure the Garnet alarm panels via the
communicator, the communicator must rst be enabled
on the panels.
To do this, you must enter the panel programming by
performing the following steps:
With G-LCD732 / G-LCD732RF / KPD-860RF / KPD-860
Keyboard
1) Tool key + [5] + [INSTALLER CODE].
2) Program the command [299] with the following
values [xxxxx1xx].
With Keyboard G-LED732 / KPD-800
1) *8 + [5] + [INSTALLER CODE] + [INSTALLER CODE].
2) Program the command [299] with the following values
[xxxxx1xx].
NOTE: DSC panels cannot be programmed via the com-
municator and the conguration App.
Programming the Communicator and Panel from the
Garnet Programmer app.
The communicator is programmed via the app.
“Garnet Programmer.
This app also allows Garnet alarm panels to be programmed.
To download the programming app scan the following QR
codes as appropriate or search the download shop for the
Garnet Programmer app.
Follow the steps below:
1) Press the button on the board that says “AP ENABLE”.
This will cause the communicator to generate a WiFi
network for a period of 5 minutes.
2) Search your phone for available WiFi networks and
connect to the WiFi network whose name is
“IP-500Gxxxxxx”. XXXXXXXX being the last 6 digits of the
communicator mac.
3) Enter the default network password: admin1234.
4) Once the communicator enters programming mode.
The LEDs will behave as follows:
Download
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Antenna Wi Comunic Wi
Signal 1-5
No Signal
ACK
NAK

4
5) Once ready, open the Garnet Programmer application
and follow the instructions you wish to program.
Note: In programming the communicator within the
“status” screen you should make a note of the System
Number as it will be used in the next step.
Enabling Telephones or Terminals
To enable the phones, you must rst ensure that the
communicator was previously congured and has a
successful connection to the internet through a Wi
connection or by using mobile data.
From your phone shop download the User
application “Garnet Control Pro”.
Once you have downloaded the application you will
need to register using your personal details.
Then within the application press the “+” button.
to add a new system.
You must enter the System Number obtained in
the previous step, a name that identies the alarm
system that is installed and nally an icon.
You must then initiate the connection to your phone
from the communicator. Press the “AP ENABLED”
button 3 times in a row or if you have an LCD keypad
press [ ] + 8 + 3. Conrmation of successful
enablement will be by ashing the 2 LEDs.
antenna and communications indication. Then press the
“Verify” button on your mobile phone.
In seconds your application will be ready for use.
Note: The Garnet Control application allows up to 20
total users to be associated.
The main user that was associated will be listed as “
Administrator”.
This user will be able to invite the remaining 19 users of
the system with two dierent user categories:
• Primary User: This user can be dened by the
administrator in terms of the functions and permissions
he/she has over the alarm panel.
For example: You can have a user as a Family member
who has all remote control and event receiving
functions checked.
But I can also have a main user that only allows him to
receive events.
• Secondary User: This user does not allow attribute
modications. Only this user can view system cameras.
To invite users, go to the community tab.
Communicator programming / Alarm panel (DSC)
Programming the Communicator and Panel from the
Garnet Programmer app
The communicator is programmed via the
“Garnet Programmer” app. This app also allows the
Garnet alarm panels to be programmed.
To download the programming app, scan the following
QR codes as appropriate or search the download shop
for the Garnet Programmer app.
Follow the steps below:
1) Press the button on the board indicating
“AP ENABLE”.
or, if you have an LCD keypad, press [ ]
+ This will cause the communicator to generate a WiFi
network for a period of 5 minutes.
2) Search your phone for available WiFi networks and
connect to the WiFi network whose name is
“IP-500Gxxxxxx”.
3) Enter the default network password: admin1234.
4) Once the communicator enters programming mode.
The LEDs will behave as follows:
If this result is not achieved. Repeat the steps from the
beginning.
5) Once ready, open the Garnet Programmer application
and follow the instructions you wish to program.
Antena Wi Comunic Wi
Signal 1-5
No Signal
ACK
NAK
Download
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Download
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5
Enabling Telephones or Terminals in DSC
Panels
From your phone shop download the User application
“Garnet Control Pro”.
Once you have downloaded the application you will
need to register using your personal details.
Then within the application press the “+” button.
to add a new system.
You must tick the option that you have a DSC alarm
panel.
You must then initiate the connection to your phone
from the communicator. You have to press the
“AP ENABLED” button 3 times in a row or if you have
a keypad, press the “AP ENABLED” button 3 times in a
row.
LCD press [ ] + 8 + 7.
Conrmation of successful enablement will be by
ashing the top 4 antenna and communications
indication LEDs. After this press the “Verify” button
on your mobile phone.
In seconds your application will be ready for use.
Note: The Garnet Control application allows up to 20
total users to be associated.
Each user that registers in the app can have a dierent
user code that must be previously loaded in the alarm
panel.
If each user is congured with a dierent code, this will
be identied in the event memory, and the user
responsible for arming and/or disarming can be
identied.
Garnet Programmer Programming Videos In the
following QR Code you will nd all the necessary
information for the programming of the Garnet
Programmer and its respective alarm panel.
If you are unable to program the devices, you will be
able to see the following intuitive information.
In the following QR Code you will nd all the informa-
tion you need to link phones to your alarm system.
In such a case, if the equipment cannot be pro-
grammed, the following may be done
see the following intuitive information.
Reset the communicator conguration to factory
defaults.
To reset the communicator to factory defaults, the
“AP ENABLED” button must be pressed for more than
6 seconds, until all antenna and communications LEDs
ash together.
Remote Control with 3G-COM-G/IP-500G Communi-
cators
The above-mentioned models are allowed to control
by dierent means. In principle, 3G-COM-G communica-
tors allow communication via mobile data, WiFi net-
works and text messaging (SMS), while IP-500G commu-
nicators allow communication only via WiFi networks.
This allows the panels to be controlled
via mobile applications and/or SMS (Messaging
traditional text)
All modes are explained individually in the following
sections.
Remote Control with 3G-COM-G/ IP-500G Communicators via
Garnet Control APP
Control of the panels will be performed by any of the above mentioned
communicators via the Garnet Control APP using the Internet. This
means that both 3G-COM-G/IP-500G communicators must have stable
connectivity to the Internet by any possible means of operation as well
as your mobile phone.
You should proceed to associate your mobile device with the App, if you
are an Administrator or Owner of the panel you should consult the “En-
abling Phones” section of the installer’s manual or contact your installer
and/or monitoring company.
If you are an Administrator or Owner and would like to invite more users
to control your system, you should contact
within the application to the Community tab and invite the remaining
users.
Video Garnet Programmer
Click here
Download
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6
NATIONAL WARRANTY: Alonso Hnos. Sirenas S.A. (Garnet Technology) warrants to the
original purchaser that, for a period of 18 months from the date of purchase, the product
is free from defects in materials and workmanship under normal use. During the warran-
ty period, Alonso Hnos. Sirenas S.A., decides whether to repair or replace any defective
product. Any replacement or repaired part is warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original owner must promptly notify
Alonso Hnos. Sirenas S.A. in writing that there is a defect in material or workmanship,
such written notice to be received in all events prior to the expiration of the warranty
period. There is absolutely no warranty of any kind on software. The purchaser assumes
all responsibility for the proper selection, installation, operation and maintenance of any
product purchased from Alonso Hnos. Sirenas S.A.
INTERNATIONAL GUARANTEE:
The guarantee for international customers is the same as for any customer in Argentina,
with the exception that Alonso Hnos.
S.A. shall not be liable for any customs, transportation costs and/or taxes or duties that
may be applied.
WARRANTY PROCEDURE: To obtain service under this warranty, please return the item(s)
in question to the point of purchase. All authorized dealers have a warranty program. An-
yone returning items to Alonso Hnos. Sirenas S.A. must rst obtain an authorization num-
ber. Alonso Hnos. Sirenas S.A. will not accept any return shipment without rst obtaining
an authorization number through the RMA process.
FACTORS THAT VOID THE WARRANTY: THIS WARRANTY APPLIES ONLY TO DEFECTS IN
MATERIALS AND WORKMANSHIP RELATING TO NORMAL USE. IT DOES NOT COVER:
• Damage incurred in the handling of shipment or transport.
• Damage caused by disasters such as re, ood, wind, earthquake or lightning, etc...
• Damage due to causes beyond the control of Alonso Hnos Sirenas S.A., such as excessive
voltage, mechanical shock or water damage.
• Damage caused by unauthorised attachments, alterations, modications or foreign ob-
jects.
• Damage caused by peripherals (unless the peripherals were supplied by Alonso Hnos.
Sirenas S.A.).
• Defects caused by failure to provide a suitable environment for the installation of the
products.
• Damage caused by the use of products for purposes other than those for which they
were designed.
• Damage due to improper maintenance.
• Damage caused by other abuse, mishandling or improper application of the products.
ITEMS NOT COVERED BY THE WARRANTY
In addition to the items that cancel the Guarantee, the following items will not be covered
by the Guarantee:
(I) Freight cost to the repair centre;
(II) Products that are not identied with the product label of Alonso Hnos.
Sirens S.A. and its lot number or serial number;
(III) Products that have been disassembled or repaired in a manner that adversely aects
performance or does not permit adequate inspection or testing to verify any warranty
claim;
(IV) Products not covered by this warranty, or otherwise out of warranty due to age, misu-
se or damage, will be evaluated and an estimate for repair will be provided. No repair work
will be performed until a valid purchase order submitted by the Customer is received and
a Return Merchandise Authorization (RMA) number is issued.
Sirenas S.A.’s liability for failure to repair the product under this warranty after a reaso-
nable number of attempts shall be limited to a replacement of the product. In no event
shall Alonso Hnos. Sirenas S.A., be liable for any special, incidental or consequential da-
mages based on breach of warranty, breach of contract, negligence, strict liability or any
other legal theory. Such damages shall include, but not be limited to, loss of prots, loss of
products or any associated equipment, cost of capital, cost of substitutes or replacement
equipment, facilities or services, downtime, buyer’s time, the claims of third parties, inclu-
ding customers, and property damage. The laws of some jurisdictions limit or do not allow
the disclaimer of consequential damages. If the laws of such jurisdiction are applicable to
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herein shall be the broadest permitted by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
DISCLAIMER OF WARRANTIES: This warranty contains the entire warranty and shall pre-
vail over all other warranties and all other warranties, whether expressed or implied (inclu-
ding all warranties implied on the goods or intended for a particular purpose) and all other
obligations or liabilities on the part of Alonso Hnos. Sirenas S.A., who neither assumes nor
authorizes any other person to act on its behalf, to modify or change this warranty, nor to
assume any other warranty or liability concerning this product. This limited warranty disc-
laimer is governed by the government and laws of the province of Buenos Aires, Argentina.
WARNING: Alonso Hnos. Sirenas S.A. recommends that the entire system be thoroughly
tested on a regular basis. However, despite frequent testing, and due to, but not limited to,
criminal sabotage or electrical interruption, it is possible that this product may fail to ope-
rate as expected. Out of Warranty Alon- so Hnos Sirenas S.A. will elect to replace or repair
out-of-warranty products that are returned to its factory in accordance with the following
conditions: Anyone returning products to Alonso Hnos. Sirenas S.A. must rst obtain an
authorization number. Alonso Hnos. Sirenas S.A. will not accept any shipment without an
authorization number rst. Products that Alonso Hnos. Sirenas S.A. determines to be re-
pairable will be repaired and returned. A xed charge that Alonso Hnos. Sirenas S.A.
S.A. has predetermined and which will be reviewed from time to time, is required for each
unit repaired. Products determined by Alonso Hnos. Sirenas S.A. to be non-repairable will
be replaced with the most equivalent product available at that time. The current market
price of the replacement product will be charged for each unit replaced.
Rev. 09/05/2023