Gateway E-1000 Series Assembly Instructions

Maintaining and
Troubleshooting
Your E-1000
Series System
MAN SYS US E1000 TECH REF R3 6/98
8502977

Maintaining and
Troubleshooting Your
E-1000 Series System
Part #8502977 MAN SYS US E1000 TECH REF R3 6/98
In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the
minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
tr.book Page i Wednesday, July 8, 1998 9:11 AM

Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
Pentium, and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation.
Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and
may be the trademarks or registered trademarks of their respective companies.
tr.book Page ii Wednesday, July 8, 1998 9:11 AM

Contents i
Contents
Preface .....................................................................................iii
Conventions Used in This Guide........................................................... iv
Safety Instructions................................................................................... v
Additional Information Sources .......................................................... vii
The Gateway Support Center........................................................ vii
The System Restoration CD ......................................................... vii
System Access ........................................................................ 1
Static Electricity Precautions .................................................................. 2
Opening the Case..................................................................................... 3
Closing the Case...................................................................................... 5
Components ............................................................................ 7
System Board Components..................................................................... 8
I/O Connectors....................................................................................... 11
Replacing the Processor ........................................................................ 12
Configuration Switches......................................................................... 15
CPU/bus speed settings.................................................................. 15
Enable/disable onboard BIOS ....................................................... 16
Installing Memory................................................................................. 17
DIMM configurations.................................................................... 19
Storage Bays.......................................................................................... 20
Replacing the 3.5-inch diskette drive ............................................ 20
Installing a drive in the 5.25-inch drive bay .................................. 22
Replacing the hard drive ................................................................ 25
Adding an Expansion Card ................................................................... 27
Configuring the Network Card ............................................................. 29
Networking and Windows NT....................................................... 29
LM78 Hardware Management ............................................................. 30
Installing and Restoring LANDesk ...................................................... 31
Replacing the Battery............................................................................ 32
Troubleshooting the battery installation........................................ 32
BIOS Setup ............................................................................ 35
Using the BIOS Setup Utility................................................................ 36
Updating the BIOS................................................................................ 38
tr.book Page i Wednesday, July 8, 1998 9:11 AM

ii Maintaining and Troubleshooting Your E-1000 Series System
Troubleshooting ......................................................................41
Introduction........................................................................................... 42
Troubleshooting Checklist ................................................................... 42
Verifying your configuration......................................................... 42
Troubleshooting guidelines........................................................... 43
CD-ROM Problems.............................................................................. 44
Hard Disk Problems.............................................................................. 46
Memory/Processor Problems ............................................................... 47
Modem Problems.................................................................................. 48
Peripheral/Adapter Problems ............................................................... 49
Printer Problems.................................................................................... 51
System Problems................................................................................... 52
Video Problems..................................................................................... 54
Error Messages...................................................................................... 57
Appendix .................................................................................61
Specifications........................................................................................ 62
Regulatory Compliance Statements..................................................... 64
Index .......................................................................................67
tr.book Page ii Wednesday, July 8, 1998 9:11 AM

Preface
Contents
Conventions Used in This Guide........................... iv
Safety Instructions ................................................... v
Additional Information Sources............................ vii
tr.book Page iii Wednesday, July 8, 1998 9:11 AM

iv Maintaining and Troubleshooting Your E-1000 Series System
Conventions Used in This Guide
Throughout this guide, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small
capitals.
CTRL+ALT+DEL A plus sign indicates that the keys must be
pressed simultaneously.
Setup Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
User’s Guide
Names of publications and files are printed
in italic.
An important informs you of special cir-
cumstances.
A caution warns you of possible damage
to equipment or loss of data.
A warning indicates the possibility of per-
sonal injury.
Important!
Caution!
Warning!
tr.book Page iv Wednesday, July 8, 1998 9:11 AM

Preface v
Safety Instructions
Observe the following safety instructions when using your system:
•Follow all instructions marked on the system and in the
documentation.
•When the system is turned off, a small amount of electrical current
still runs through the system. Always unplug the system from the
electrical outlet before cleaning the system or opening the cover.
•Do not use this product near water or a heat source, such as a
radiator or heat register.
•Do not spill anything on or into the system. The best way to avoid
spills is to avoid eating and drinking near your system.
•Make sure you set up the system on a stable work surface.
•Openings in the system cabinet are provided for ventilation. Do not
block or cover these openings. Make sure you provide adequate
space (at least 12 inches) around the system for ventilation when
you set up your work area. Never insert objects of any kind into the
system ventilation slots.
•Use the voltage setting for your area. The voltage selector switch is
set at the factory to the correct voltage.
•This system is equipped with a 3-wire grounding plug (a plug with
a grounding pin). This plug will only fit into a grounded power
outlet. This is a safety feature. Do not defeat the purpose of the
grounding pin. If you are unable to insert the plug into the outlet,
contact your electrician to replace the outlet.
•Do not walk on the power cord or allow anything to rest on it.
•If you use an extension cord with this system, make sure the total
ampere ratings on the products plugged into the extension cord do
not exceed the extension cord ampere rating. Also, the total ampere
requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
Warning!
Do not attempt to service
the system yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
Opening or removing
covers marked “Do Not
Remove” may expose you
to dangerous electrical
voltages or other risks.
tr.book Page v Wednesday, July 8, 1998 9:11 AM

vi Maintaining and Troubleshooting Your E-1000 Series System
•There is a danger of explosion if the CMOS (complementary
metal-oxide semiconductor) battery is replaced incorrectly.
Replace the battery with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
•Unplug the system from the wall outlet and refer servicing to
qualified personnel if:
• The power cord or plug is damaged.
• Liquid has been spilled into the system.
• The system does not operate properly when the operating
instructions are followed.
• The system was dropped or the cabinet is damaged.
• The system’s performance changes.
tr.book Page vi Wednesday, July 8, 1998 9:11 AM

Preface vii
Additional Information Sources
Along with this manual and your E-1000 Series User’s Guide, you can find
additional information by using the following sources.
The Gateway Support Center
Log on to the Gateway Support Center at www.gateway.com/support to
access information about your system or other Gateway products. Some
types of information you can access are:
•Hardware driver (including BIOS) and software
application updates
•An expanded Glossary
•Technical tips
•Service Agreement information
•Technical documents and component information
•Frequently Asked Questions (FAQ)
•Online access to Tech Support
The System Restoration CD
The System Restoration CD included with your system contains online
documentation for Gateway components (such as hard drives, modems,
CD-ROM drives, and system boards).
If your system includes a component that requires setup or requires
additional information to use or to set up software—and a printed
document is not included in your accessory kit—that information should be
on the CD in either HTML or Acrobat PDF format.
Instructions for using the System Restoration CD are included in the CD
package.
tr.book Page vii Wednesday, July 8, 1998 9:11 AM

viii Maintaining and Troubleshooting Your E-1000 Series System
tr.book Page viii Wednesday, July 8, 1998 9:11 AM

Chapter 1:
System Access
Contents
Static Electricity Precautions .................................. 2
Opening the Case..................................................... 3
Closing the Case ...................................................... 5
tr.book Page 1 Wednesday, July 8, 1998 9:11 AM

2 Maintaining and Troubleshooting Your E-1000 Series System
Static Electricity Precautions
Static electricity can permanently damage electronic components in your
computer. When opening your computer case, always perform the
following procedure:
1. Wear a grounding wrist strap (available at most electronics stores).
2. Turn off the system power.
3. Touch the back of the power supply fan, located on the back of the
case, to discharge any static electricity.
4. Unplug all power cords from AC outlets.
5. Remove the computer case cover.
Follow these precautions to avoid electrostatic damage to your system
components:
•Avoid static-causing surfaces such as plastic and styrofoam in your
work area.
•Remove the parts from their antistatic bags only when you are
ready to use them. Do not lay parts on the outside of antistatic bags
since only the inside of the bag provides antistatic protection.
•Always hold cards by their edges and their metal mounting bracket.
Avoid touching components on the cards and the edge connectors
that connect to expansion slots.
•Never slide cards or other parts over any surface.
Caution!
Prevent electrostatic
damage to your system by
following static electricity
precautions every time you
open your computer case.
tr.book Page 2 Wednesday, July 8, 1998 9:11 AM

System Access 3
Opening the Case
To perform work in the internal components of your computer you must
open the case, which has two removable parts:
•A chassis cover, that surrounds the sides and top of the system
•A front faceplate (bezel) that covers the front of the system
Because the components inside your computer are extremely sensitive to
static electricity, be sure to follow the precautions for avoiding static
electricity damage at the beginning of this chapter.
The system case was designed with side latches for easy opening and
removal of the cover. Only one thumbscrew needs to be removed, and no
tools are necessary.
1. Turn off the computer and disconnect all power cords.
2. Remove the thumbscrew or lock on the back of the case.
3. Locate the latches at the rear sides of the case, and spread both latches
out simultaneously until they clear the chassis.
To remove the chassis cover
Caution!
Power down the system
and disconnect all power
cords before proceeding.
Installing any component
while the power is ON may
cause permanent damage
to the system.
The chassis cover has a
backplate through which
the power cord fits: you
cannot remove the chassis
cover without first
disconnecting the power
cord from the back of the
computer.
tr.book Page 3 Wednesday, July 8, 1998 9:11 AM

4 Maintaining and Troubleshooting Your E-1000 Series System
4. Lift up the rear of the cover.
5. Slide the cover toward the rear of the computer so that the lip on the
cover is free of the front bezel, and then remove the cover.
1. On the inside of the chassis, press down on the upper three bezel tabs
to release the bezel and then pull the bezel away from the chassis.
To remove the front bezel
tr.book Page 4 Wednesday, July 8, 1998 9:11 AM

System Access 5
Closing the Case
Letting the computer sit uncovered allows it to collect dust and dirt that
could eventually cause damage to the system.
1. Insert the bottom bezel tabs into the corresponding openings on the
chassis front.
2. Press the top of the bezel into the chassis until the upper tabs snap into
place.
1. Lower the cover onto the computer with the front engaging the
faceplate assembly and the rear in a raised position.
2. Move the cover toward the front of the computer so that the cover tabs
slide under the front bezel.
3. Lower the rear of the cover onto the computer chassis.
To replace the front bezel
To replace the chassis cover
tr.book Page 5 Wednesday, July 8, 1998 9:11 AM

6 Maintaining and Troubleshooting Your E-1000 Series System
4. Spread the latches on the sides of the cover so that they clear the
chassis, and continue lowering the cover until it is fully closed.
5. Reinstall the thumbscrew or lock that was removed to open the case.
tr.book Page 6 Wednesday, July 8, 1998 9:11 AM

Chapter 2:
Components
Contents
System Board Components..................................... 8
I/O Connectors....................................................... 11
Replacing the Processor ........................................ 12
Configuration Switches......................................... 15
Installing Memory ................................................. 17
Storage Bays .......................................................... 20
Replacing the 3.5-inch diskette drive ............ 20
Installing a drive in the 5.25-inch drive bay .. 22
Replacing the hard drive ................................ 25
Adding an Expansion Card ................................... 27
Configuring the Network Card ............................. 29
LM78 Hardware Management ............................. 30
Installing and Restoring LANDesk ...................... 31
Replacing the Battery ............................................ 32
tr.book Page 7 Wednesday, July 8, 1998 9:11 AM

8 Maintaining and Troubleshooting Your E-1000 Series System
System Board Components
AE
BD
CF
GHI
W
V
M
Q
R O L K J
NP
X
Z
AB
T
S
Y
U
AA
tr.book Page 8 Wednesday, July 8, 1998 9:11 AM

Components 9
The following components are included on the system board:
AAudio connector
BSpeaker
CTo power switch
DTo power LED
ETo hard drive LED
FCPU fan connector
GFloppy drive connector
HVoltage regulator module
ICPU selector switch
JVideo port
KRJ45 network connector
LSerial port
MParallel (printer) port
NKeyboard port
OMouse port
PUSB ports
QAudio out
RAudio in
SCD audio-in connector
TSpeaker phone connector
U3-V lithium battery CR2032
VPrimary IDE connector
WSecondary IDE connector
tr.book Page 9 Wednesday, July 8, 1998 9:11 AM