Gateway M350 User manual

Service Guide
Gateway M350 Notebook

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Contents
Replacing Gateway M350 Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing the hard drive in the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adding or replacing memory in the memory bay . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing memory under the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the IEEE 802.11 Mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the palm rest assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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1
Replacing
Gateway M350
Components
Use this service guide to help plan your maintenance tasks
for the Gateway M350 notebook. All tasks covered in this
guide can be performed by an authorized field technician
without jeopardizing the notebook’s warranty.
For information on the notebook’s general maintenance,
technical support, safety notices, and regulatory notices,
see the Gateway user’s guide.
If you have suggestions regarding the content of this guide,
send an e-mail with the subject “Service Guide Comments”
to [e-mail].
© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway
stylized logo, and the black-and-white spot design are trademarks or registered
trademarks of Gateway, Inc. in the United States and other countries. All other brands
and product names are trademarks or registered trademarks of their respective
companies.
Important This service guide is not intended to be
provided to individual users or consumers.
It cannot be provided to anyone other than
an authorized service provider.

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Replacing Gateway M350 Components
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Identifying the notebook model
The label on the bottom of the notebook contains information that identifies
the notebook model and its features.
Warning It is important that you use the correct service guide for
the notebook. Failure to follow the approved tasks for the
notebook model may result in damage to the notebook.
Gateway
model
number

3
Identifying components
www.gateway.com
Identifying components
Where screw measurements are shown, the first number indicates screw head
width, and the second number indicates screw length.
Use this chart to identify the main components of the notebook. For a complete
list of replaceable parts, see the “Contents” on page i.
LCD panel assembly
(see page 45)
Keyboard
(see page 23)
Palm rest assembly
(see page 48)
Cooling assembly
(see page 38)
Keyboard cover
(see page 19)
System board
(see page 68)
Modem
(see page 62)

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Preparing your work space
Before performing maintenance on the notebook, make sure that your work
space and the notebook are correctly prepared.
■Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
mat.
■Use a stable and strong table, and make sure that the table top is large
enough to hold each component as you remove it.
■Use bright lighting to make part identification easier.
■Keep your work surface free from clutter and dust that may damage
components.
■Use a magnetized screwdriver for removing screws.
■When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
■As you remove components and screws, lay them toward the rear of your
work surface (behind the notebook) or far enough to the side that your
arms do not accidentally brush them onto the floor.
■To help keep track of screws, try the following:
■Place each component’s screws in their own section of a parts sorter.
■Place each component’s screws next to the component on your work
surface.
■Print the first page of each task, then place the page toward the rear
of your work surface. As you remove screws, place the screws in their
respective boxes on the page. Where screw measurements are shown,
the first number indicates screw head width, and the second number
indicates screw length.
■After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
■When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.

5
Preventing static electricity discharge
www.gateway.com
Preventing static electricity
discharge
The components inside the notebook are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Before replacing components, follow these guidelines:
■Turn off the notebook.
■Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
■Touch a bare metal surface on your workbench or other grounded object.
■Unplug the power cord and the modem and network cables.
■Remove the battery. For more information, see “Removing the battery” on
page 7.
■Disconnect all peripheral devices and remove any PC Cards.
Warning ESD can permanently damage electrostatic
discharge-sensitive components in the notebook. Prevent
ESD damage by following ESD guidelines every time you
open the notebook case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off the notebook and unplug the power
cord and modem and network cables before opening the
case.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the notebook.

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Replacing Gateway M350 Components
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Before working with notebook components, follow these guidelines:
■Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
Preparing the notebook
To prepare the notebook for maintenance:
■Make sure that the CD or DVD drive is empty.
■Disconnect all peripheral devices.
■Remove any memory cards, PC Cards, and diskettes.
■Turn off the notebook and unplug the power cord and modem and network
cables (if attached).
■Turn over the notebook and remove the battery. For more information see
“Removing the battery” on page 7.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off the notebook, remove the battery,
and unplug the power cord and modem and network
cables before opening the case. Replace the cover before
you restore power or reconnect the modem and network
cables.

7
Removing the battery
www.gateway.com
Removing the battery
To remove the battery:
1Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2Turn the notebook over so the bottom is facing up.
3Slide the battery release latch.

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Replacing Gateway M350 Components
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4Lift the battery out of the bay.

9
Replacing the hard drive kit
www.gateway.com
Replacing the hard drive kit
Tools you need to complete this task:
Screws removed during this task:
Phillips #0 screwdriver
2 chrome 2.5 × 6 mm
(hard drive kit)
Hard
drive

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Replacing Gateway M350 Components
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To replace the hard drive kit:
1Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2Turn the notebook over so the bottom is facing up.
3Remove the battery by following the instructions in “Removing the
battery” on page 7.
4Remove the two hard drive kit screws.
Tips & Tricks Use a magnetic screwdriver or turn the notebook over to
remove the screws.
Screws

11
Replacing the hard drive kit
www.gateway.com
5Slide the old hard drive kit away from the connector.
6Lift the end of the hard drive kit furthest from the connector, then remove
the kit from the bay.

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Replacing Gateway M350 Components
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7Place the new hard drive kit into the bay and slide it into the connector.
8Replace the screws that secure the hard drive kit to the notebook.

13
Replacing the hard drive in the hard drive kit
www.gateway.com
Replacing the hard drive in the
hard drive kit
Tools you need to complete this task:
Screws removed during this task:
To replace the hard drive in the hard drive kit:
1Disconnect the AC adapter and modem and network cables and prepare
the notebook by following the instructions in “Preparing the notebook”
on page 6.
2Turn the notebook over so the bottom is facing up.
3Remove the battery by following the instructions in “Removing the
battery” on page 7.
4Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 9.
Phillips #0 screwdriver
4 chrome 3 × 3.5 mm
(hard drive)
2 chrome 2.5 × 6 mm
(hard drive kit)

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Replacing Gateway M350 Components
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5Remove the four screws that secure the hard drive to the hard drive kit
bracket.
6Remove the bracket from the old drive.
7Insert the new drive into the bracket so the screw holes line up.
8Replace the four screws that secure the bracket to the drive.
Screw
Screw

15
Replacing the hard drive in the hard drive kit
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9Slide the new hard drive kit into the notebook.
10 Replace the screws that secure the hard drive kit to the notebook.