GE Centricity RA600 User manual

GE Medical Systems
Information Technologies
Centricity™ RA600 Service Manual
RadWorks Release 6.0
FP10516
Revision 2
Published—August 2002
Do not duplicate.
© GE Medical Systems Information Technologies, 2002, All rights reserved

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Regulatory Requirements
This product complies with the regulatory requirements of the following:
u Medical Device Quality Systems Regulation, FDA (Food and Drug Administration, Department of
Health and Human Services, USA).
u Underwriters’ Laboratories, Inc. (UL), an independent testing laboratory.
u Canadian Standards Association (CSA).
u International Electrotechnical Commission (IEC), international standards organization, when
applicable.
u General Electric Medical Systems is ISO 9001 and EN 46001 certified.
u The original document was written in English.
This equipment generates, uses, and can radiate radio frequency energy. The equipment may cause
radio frequency interference to other medical and non-medical devices and radio communications.
To provide reasonable protection against such interference, this product complies with emissions
limits for a Group 1, Class A Medical Devices Directive as stated in EN60601–1–2. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment is found to cause interference (which may be determined by turning the equipment
on and off), the user (or qualified service personnel) should attempt to correct the problem by one or
more of the following measure(s):
u reorient or relocate the affected device(s)

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u increase the separation between the equipment and the affected device
u power the equipment from a source different from that of the affected device
u consult the point of purchase or service representative for further suggestions
The manufacturer is not responsible for any interference caused by using other than recommended
interconnect cables or by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the users’authority to operate the equipment.
To comply with the regulations on electromagnetic interference for a Class A FCC Device, all
interconnect cables to peripheral devices must be shielded and properly grounded. Use of cables
not properly shielded and grounded may result in the equipment causing radio frequency
interference in violation of the FCC regulations.
Do not use devices which intentionally transmit RF Signals (Cellular Phones, Transceivers, or Radio
Controlled Products) in the vicinity of this equipment as it may cause performance outside the
published specifications. Keep the power to these type devices turned off when near this equipment.
The medical staff in charge of this equipment is required to instruct technicians, patients, and other
people who may be around this equipment to fully comply with the above requirement.

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• This Service Manual is available in english only.
• If a customer’s service provider requires a language other than English, it is the
customer’s responsibility to provide translation services.
• Do not attempt to service the equipment unless this service manual has been con-
sulted and is understood.
• Failure to heed this warning may result in injury to the service provider, operator or
patient from electric shock, mechanical or other hazards.
• Ce Manuel de maintenance n’est disponible qu’en anglais.
• Si le technicien du client a besoin de ce manuel dans une autre langue que l’ang-
lais, c’est au client qu’il incombe de le faire traduire.
• Ne pas tenter d’intervention sur les équipements tant que le manuel Service n’a pas
été consulté et compris.
• Le non-respect de cet avertissement peut entraîner chez le technicien, l’opérateur
ou le patient des blessures dues à des dangers électriques, mécaniques ou autres.
• Dieses Kundendienst-Handbuch existiert nur in englischer Sprache.
• Falls ein fremder Kundendienst eine andere Sprache benötigt, ist es Aufgabe des
Kunden für eine entsprechende Übersetzung zu sorgen.
• Versuchen Sie nicht, das Gerät zu reparieren, bevor dieses Kundendienst-Hand-
buch nicht zu Rate gezogen und verstanden wurde.
• Wird diese warnung nicht beachtet, so kann es zu Verletzungen des Kundendienst-
technikers, des Bedieners oder des Patienten durch elektrische Schläge, mecha-
nische oder sonstige Gefahren kommen.
• Este Manual de Servicio sólo existe en inglés.
• Si algún proveedor de servicios ajeno a GEMS solicita un idioma que no sea el
inglés, es responsabilidad del cliente ofrecer un servicio de traducción.
• No se deberá dar servicio técnico al equipo, sin haber consultado y comprendido
este manual de servicio.
• La no observancia del presente aviso puede dar lugar a que el proveedor de servi-
cios, el operador o el paciente sufran lesiones provocadas por causas eléctricas,
mecánicas o de otra naturaleza.
WARNING
AVERTISSEMENT
WARNUNG
AVISO

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•Este Manual de Assistência Técnica sóse encontra disponível em Inglês.
•Se qualquer outro serviço de assistência técnica, quE não a GEMS, solicitar estes
manuais noutro idioma, éda responsabilidade do cliente fornecer os serviços de
tradução.
•Não tente reparar o equipamento sem ter consultado e compreendido este Manual
de Assistência Técnica.
•O não cumprimento deste aviso pode por em perigo a segurança do técnico, oper-
ador ou
•Il presente manuale di manutenzione èdisponibile soltanto in inglese.
•Se un addetto alla manutenzione esterno alla GEMS richiede il manuale in una lin-
gua diversa, il cliente ètenuto a provvedere direttamente alla traduzione.
•Si proceda alla manutenzione dell’apparecchiatura solo dopo aver consultato il pre-
sente manuale ed averne compreso il contenuto.
•Non tenere conto della presente avvertenza potrebbe far compiere operazioni da
cui derivino lesioni all’addetto alla manutenzione, all’utilizzatore ed al paziente per
folgorazione elettrica, per urti meccanici od altri rischi.
ATENÇAO
AVVERTENZA

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Revision History
Rev Date Author Reason For Change
0 3/2002 WB Initial release for Centricity RA600
1 4/2002 SA/WB Add work group server, streaming video, Europe’s dongle replacement
procedure, revised initial powerup config., Flat panel display coverage & other
miscellaneous minor fixes
2 8/2002 DB/SA/
WB
Add RA600 Identification & Connectivity list to Chp. 1, revise monitor calibration
CNF006, change streaming video SW013 and Static frame capture SW007 to
point to kit doc, add software patch installation SW014.

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Table of Contents
CHAPTER 1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2 INSTALLATION STEERING GUIDE . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 3 HARDWARE INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
IST 001 (A+) 2048 x 2506 Portrait Monitor Interconnections . . . . . . . . . . . . . . . . .29
IST 002 (A) 1728 x 2304 Portrait Monitor Interconnections . . . . . . . . . . . . . . . . . .33
IST 003 (B) 1200 x 1600 Portrait Monitor Interconnections . . . . . . . . . . . . . . . . . .37
IST 004 (B+) 1536 x 2048 Flat Panel Portrait Monitor Connections . . . . . . . . . . . .41
IST 005 (C) 1280 x 1024 Landscape Monitor Interconnections . . . . . . . . . . . . . . .45
IST 006 Site Configuration Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
IST 007 Adaptec SCSI Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
IST 008 Installing Frame Grabber Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
IST 009 Optional Internal Hard Drive Connect & Configure . . . . . . . . . . . . . . . . . . 57
IST 010 Installing Additional RAM Modules In CPU . . . . . . . . . . . . . . . . . . . . . . . .81
IST 011 Installing Global Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
IST 012 Installing Barco 3MP2FH Video Board . . . . . . . . . . . . . . . . . . . . . . . . . . .88
IST 013 Installing RAID Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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CHAPTER 4 SOFTWARE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . 95
CNF 001 Initial Power Up and Software Configuration . . . . . . . . . . . . . . . . . . . . . . .96
CNF 002 Configuring System IP Address, Subnet Mask or Default Route/Gateway 101
CNF 003 Changing Host/Computer Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
CNF 004 Adding/Configuring TCP/IP Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
CNF 005 VNC Server Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . .107
CNF 006 Monitor Calibration with Barco Tool (MediCal Pro) . . . . . . . . . . . . . . . . . 109
CNF 007 Configuring Barco 3MP2FH Video Driver . . . . . . . . . . . . . . . . . . . . . . . . 135
CNF 008 RAID System Recovery and Configuration . . . . . . . . . . . . . . . . . . . . . . . 143
CNF 009 Configuring Workgroup Server & Client System . . . . . . . . . . . . . . . . . . . 151
CHAPTER 5 FUNCTIONAL CHECK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
VF 001 Functional Checks / Setup Completion . . . . . . . . . . . . . . . . . . . . . . . . . .162
VF 002 Saving/Restoring System and User Settings . . . . . . . . . . . . . . . . . . . . . . 165
VF 003 Customer Turnover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
CHAPTER 6 SOFTWARE PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
SW 001 Restoring RA600 Original System Configuration . . . . . . . . . . . . . . . . . . .177
SW 002 Installing Centricity RA600 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
SW 003 (C, 2C) Matrox Video Board Driver Installation . . . . . . . . . . . . . . . . . . . . 188
SW 004 (A+,A,B) Dome Video Board Driver Installation . . . . . . . . . . . . . . . . . . . .193
SW 005 Removing Applications Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
SW 006 Single Media Archive (SMA) Install, Configure & Test . . . . . . . . . . . . . . 199

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SW 007 Installing Foresight Static Frame Capture Software
(Refer to Kit document FP10621) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
SW 008 Common Windows 2000 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . .208
SW 009 Changing DOME Display Font Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
SW 010 Installing Film Digitizer SCSI Software . . . . . . . . . . . . . . . . . . . . . . . . . .224
SW 011 Installing Work Group Server on RA600 . . . . . . . . . . . . . . . . . . . . . . . . .228
SW 012 Installing an RA600 Work Group Client . . . . . . . . . . . . . . . . . . . . . . . . . . 230
SW 013 Install & Setup of Streaming Video Capture System
(Refer to Kit document FP10621) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
SW 014 Installing Centricity RA600 Software Patch . . . . . . . . . . . . . . . . . . . . . . . 233
CHAPTER 7 TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
TSG 001 Telneting to a Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
TSG 002 Workstation Directory Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
TSG 003 Troubleshooting Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
TSG 004 Using The VGA Service Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
TSG 005 Stop a Software Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
TSG 006 Display Windows 2000 System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
TSG 007 Display Centricity RA600 Application Logs . . . . . . . . . . . . . . . . . . . . . . .245
TSG 008 Display IP/Netmask/Default Route Configuration Settings . . . . . . . . . . . 246
TSG 009 Display Loaded Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
TSG 010 Display System Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
TSG 011 Display System Hardware & Software Configuration . . . . . . . . . . . . . . . 249
TSG 012 Display OS Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

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TSG 013 Display Application Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
TSG 014 Workstation Application Problem Solving . . . . . . . . . . . . . . . . . . . . . . . .252
TSG 015 Connect Frame Grabber to Monitor that has no pass-through . . . . . . . .255
CHAPTER 8 DISASSEMBLY & REASSEMBLY PROCEDURES . . . . . . . . . . 257
DR 001 Video Board Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
DR 002 PC Port Connection Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
DR 003 Replace-Configure PERC 3/DC RAID controller board . . . . . . . . . . . . . . 262
DR 004 Replacement of 221S RAID Unit Components . . . . . . . . . . . . . . . . . . . .264
CHAPTER 9 RENEWAL PARTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
CHAPTER 10 SUGGESTED MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . 275
MNT 001 Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

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1 Introduction
Section 1: Introduction
Throughout this manual the common term Workstation is used to refer to the Centricity RA600
Workstation which represents the installed configuration of monitor(s) and computer.
Section 2: Chapter Descriptions
Shown below is a summary of the chapters in this book and a description of each chapter.
Chapter 1 Introduction. This chapter contains information about
the workstation, a list of related manuals and a
summary of what is in each chapter.
Chapter 2 Service/Installation Steering Guide. This chapter
presents an overview of what is required for a
complete installation.
Chapter 3 System Installation. This chapter contains the job
cards needed to perform the installation, configure
purchasable options, and post-installation activities.
Chapter 4 Software Configuration. This chapter contains an
introduction and the job cards needed to configure the
software.
Chapter 5 Functional Check. This chapter contains job cards
for verifying proper system function.

Introduction
Page 12
Section 3: Related Documentation
Here is a list of documents related to the Centricity RA600 workstation.
Section 4: Centricity RA600 Workstation Standard Configuration
The standard Centricity RA600 Workstation configuration consists of:
Chapter 6 Software Procedures. This chapter contains job
cards for performing common procedures, such as
software loads, installs, and the day-to-day
procedures needed for Windows NT operation and
administration.
Chapter 7 Troubleshooting. This chapter includes a
troubleshooting chart to help isolate problems and
contains job cards for querying the system to display
parameters and information about running processes,
logs, software version, etc.
Chapter 8 Disassembly/Reassembly. This chapter contains job
cards for disassembly and reassembly.
Chapter 9 Renewal Parts. Workstation replaceable parts list and
part numbers.
Chapter 10 Suggested Maintenance.Suggested maintenance
procedures to be performed every six months.
Ite
mGE Document Number Document Name
1 FP10515 Centricity RA600 Workstation Pre-Installation Manual
2 OI10091 Centricity RA600 / RadWorks 6.0 User’s Guide
3DellTM Online Documentation
- supplied on CD-ROM with
Dell 1400 (Dell P/N 19FCD)
PowerEdge 1400 User’s Guide
PowerEdge 1400 Installation and Troubleshooting Guide

Introduction
Page 13
l A computer, mouse, keyboard, and associated cabling.
l Either of
one or two or four portrait monitors (A+, A, or B models), or
one or two landscape monitors (C models).
l A VGA service monitor for system maintenance tasks.
Illustration 1-1 shows a workstation configuration with two Barco CRT portrait monitors and the
service monitor.
Illustration 1-1: Centricity RA600 showing BARCO monitors & service monitor
Barco Monitors
Keyboard
Computer Unit
VGA Service
Monitor
Mouse

Introduction
Page 14
4-1 Computer Configuration
4-2 Monitor Configurations
These are the monitors used with the Centricity RA600.
Hardware Items
Item Description
Hard disk storage 36 GB SCSI disk drives
RAM 512 MB or 1 GB RAM with optional
upgrade to 2 GB
Internal CD-ROM Speed: 20/48x (minimum)
Internal floppy disk 3.5"
Network Interface
Connector
RJ45 connector
Video board(s) One or two video boards depending upon
the number of video monitors being used.
(See appropriate job card in Chapter 3 for
cabling and the location of video board in
Computer Unit.)
Keyboard Standard 104 key
Mouse 2-button with scrolling wheel.
Model Type Type Resolution Refresh
Rate
Video
Board
Barco A+ Model (Portrait) Monochrome CRT 2048 x 2560 71 Hz MD5
Barco A Model (Portrait) Monochrome CRT 1728 x 2304 69 Hz MD4
Barco B Model (Portrait) Monochrome CRT 1200 x 1600 75 Hz MD2

Introduction
Page 15
4-3 Service Monitor
The service monitor is used to run diagnostic tests on the A+, A, B and B+ model workstations.
4-4 Software Items
Barco B+ Model (Portrait) Monochrome flat
panel
1536 x 2048 59 Hz 3MP2FH
C Model (Landscape) Color CRT or flat
panel
1280 x 1024 85 Hz
(75 Hz for
flat panel)
Matrox
G450
Model Type Type Resolution Refresh Rate Video Board
VGA Service Monitor Color 640 x 480 default onboard
VGA
Software Items Installed
Item Description
Windows 2000 (with SP2) Operating System
Centricity RA600 Application Software
Model Type Type Resolution Refresh
Rate
Video
Board

Introduction
Page 16
Illustration 1-2: Computer Unit, Front View

Introduction
Page 17
Illustration 1-3: Computer Unit, Rear View
Section 5: List of Abbreviations
The following abbreviations and terms are used throughout this manual.
Abbreviation/Term Definition
CPU Refers to the Computer Unit, (Central
Processor Unit)
IP Internet Address, (Internet Protocol)

Introduction
Page 18
Section 6: Safety Precautions
Section 7: Centricity RA600 Workstation Virus Protection
Under normal usage conditions, the Centricity RA600 Workstation should not be susceptible to virus
attacks. Normal usage conditions are defined as the Centricity RA600 Workstation being used only
to view/process DICOM images, not as an internet access point. The machine will be most secure
when set up with limited access and secure user account names and passwords. Only trained GE
personnel and system administrators should add, modify, or delete pre-approved content on the
workstation computer, minimizing virus vulnerability.
NTFS The system hard drive, (New Technology File
System)
SMPTE A test pattern displayed on a monitor,
(Society of Motion Picture and Television
Engineers)
Tech Support Technical Assistance offered by the GE
Remote On-Line Center. Centricity RA600
Tech Support by the On-Line Center at 800-
321-7937 or International at 414-896-5659.
LHS Left Hand Side
RHS Right Hand Side
Caution
!When removing and replacing circuit boards, be sure to use the
recommended wrist-grounding strap to prevent static electricity from
destroying components.
Caution
!The maximum ambient magnetic field allowable for installing the
Centricity RA600 workstation is 1 gauss to ensure proper operation.
Abbreviation/Term Definition

Introduction
Page 19
If desired, anti-virus software can be installed on the workstation by customer designated system
administrators as an additional precaution. GE Medical Systems has verified that the system can
operate while anti-virus "live protection" software is running, but does not endorse any specific anti-
virus software vendor. However, the anti-virus software MUST NOT be configured to periodically
scan all drives, particularly partitions where the Centricity RA600 database and/or images are
stored. If database or archive storage partitions are scanned for viruses, system performance will be
severely degraded.
Section 8: Dell Service Strategies
8-1 Service Strategy for Dell Equipment
The local site FE (Field Engineer) will do the installation of all Centricity RA600 Workstation
components (including Dell CPU/Server). When the customer calls into GE CARES, the ROC
(Remote Online Center) will investigate the service call and determine if it’s related to the Dell
equipment. If it is, the ROC will contact Dell and deploy the necessary Dell FE and replacement part
(PLEASE NOTE—GEMS GPO will NOT be supporting spare parts for the Dell CPU/Server). If
the ROC does not identify the root of the problem to be Dell-related, the local FE will be dispatched.
While on site, if the local FE identifies the problem to be Dell-related, he/she will call the ROC for
support. The ROC will then contact Dell for problem resolution. Dell will provide 3 years of "Same
Day, 4-Hour Response Service". This will include Parts & Global Service. There are a limited
number of remote locations that Dell will not guarantee the 4 hour response time.
If the Dell Service contract is no longer valid (after 3 years of purchase or if the FE violated the
contract), the local FE and ROC will follow the same process of Dell Support at a billable rate.
8-2 T3 Replacement for Dell CPU
If the Dell 1400 CPU requires replacement, the defective CPU must be returned to the Global Parts
Inventory. The FE is responsible for removing any physical upgrades (e.g. additional RAM modules,
hard drives, SCSI boards, Barco video boards, frame grabber board, etc.) from the defective CPU for
use on the replacement CPU.
8-3 Dell Equipment Warranty/Contract Transfer
The FE must transfer the Warranty/Contract to Dell Europe or Asia if he/she is installing a piece of
U.S-purchased Dell hardware in one of those areas. If this is not done, the Warranty/Contract will

Introduction
Page 20
not be valid outside the US. This transfer may take up to 3 weeks. If service needs to be done
before the transfer, please contact the EMEA Program Manager at Dell for an immediate transfer.
EMEA Program Manager
Global Segment
Tel: [phone]
Fax: [phone]
Mobile: [phone]
The warranty transfer can be done on the internet by going to: http://www.dell.com/html/us/global/
prem_page/tag_trans_form.htm which will display the Unit Location Transfer Form. The following
information will be required to fill out the Transfer Form:
Unit Information (all)
Unit Service Tag Number
Country where system was originally purchased
New Location Information (all)
Name (of contact person for Dell service)
Organization
Street Address
City
State/Province
Zip/Postal code
Country where system will reside
Work Phone
e-mail
Current Service Level (choose one)
Parts Only
Return-to-Base
Collect and Return
Next Business Day (NBD) On-Site