Genban IP8820 Assembly instructions

IP Phone
Installer Guide
IP8820/IP8830/IP8840
SIP (Session Initiation Protocol)
GENBAND Call Servers
Please read this manual carefully before installation.
Retain it for future reference.

IP8820/IP8830/IP8840
Installer Guide
Copyright © 2010 GENBAND. All Rights Reserved
This material is copyrighted by GENBAND. Any unauthorized reproductions, use or disclosure of this material, or any part thereof,
is strictly prohibited and is a violation of Copyright Laws. GENBAND reserves the right to make changes in specifications at any time
without notice. The information furnished by GENBAND in this material is believed to be accurate and reliable, but is not warranted
to be true in all cases.
GENBAND is a trademark of GENBAND.
All other brand and product names are trademarks or registered trademarks of their respective companies.
Regulatory and Safety Notices
IP8820/IP8830/IP8840
1. Radio Frequency Emissions
FCC Compliance statement:
This device complies with Part 15 rules. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a different circuit from that to which the receiver is connected
If problems persist, consult the dealer or an experienced radio/TV technician for help.
Canadian Compliance statement:
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B Limits of Industry Canada. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
European Union Declarations of Conformity:
GENBAND declares that the equipment specified in this document, which bears the “CE” mark, conforms to the
European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,
Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.
2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1
3. E-911 and use of the IP8820/IP8830/IP8840 with Multi-Line Telephone Systems
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to
state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and
physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical location information to emergency services when
a caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole responsibility of the
purchaser of this phone.
4. Privacy:
IP8820/IP8830/IP8840 implements security and encryption technologies however, privacy of communications may
not be ensured when using this telephone.

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Care & Precautions:
Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense
when locating, connecting and using your IP Phone IP8820/IP8830/IP8840.
Locate on a dry level surface away. Keep the phone away from the edges of the surface to avoid the potential
of a fall.
Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may
result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they
may be crushed, damaging the insulation.
Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local representative
for a replacement.
Should liquid spill on the phone, disconnect the unit from power and the network.
Do not use during lightning storms. Lightning presents a potentially lethal shock hazard.
Clean the IP8820/IP8830/IP8840 with a soft dry cloth; do not use liquid cleaners.
Always use caution when connecting to AC power. Use only with a properly grounded standard AC power
outlet.
What is new in this release?
Issue 1.0 2010.09 first release

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Table of Contents
1. Introducing the IP8820/IP8830/IP8840 ..................................................................1
1.1 The IP Phone IP8820/IP8830/IP8840 Overview...............................................................1
1.2 Flexible Buttons ................................................................................................................4
1.3 LCD (Liquid Crystal Display) and Menus..........................................................................5
2. Installing the IP8820/IP8830/IP8840.......................................................................6
2.1 Connecting the IP Phone ..................................................................................................6
2.2 Attaching the Foot Stand...................................................................................................7
2.3 Connecting an Expansion Module ....................................................................................8
2.4 Bluetooth Module Installation............................................................................................9
2.5 WiFi Module Installation..................................................................................................10
2.6 Wall Mounting .................................................................................................................11
2.7 Provisioning the IP8820/IP8830/IP8840 .........................................................................12
3. Using the LCD Configuration Menu....................................................................13
3.1 Navigating the LCD Configuration Menu ........................................................................15
3.2 Entering Values with the Dial Pad and Softkeys .............................................................15
3.3 Lock/Unlock Configuration..............................................................................................16
3.4 Network Configuration ....................................................................................................17
3.4.1 Network Mode..........................................................................................................18
3.4.2 IP Address ...............................................................................................................18
3.4.3 Subnet Mask............................................................................................................19
3.4.4 Default Gateway ......................................................................................................19
3.4.5 Primary DNS Address..............................................................................................20
3.4.6 Secondary DNS Address.........................................................................................20
3.4.7 MAC Address...........................................................................................................21
3.4.8 VLAN Settings .........................................................................................................21
3.4.8.1 VLAN Priority (LAN)........................................................................................................ 22
3.4.8.2 VLAN ID (LAN) ............................................................................................................... 22
3.4.8.3 VLAN Priority (PC).......................................................................................................... 23
3.4.8.4 VLAN ID (PC).................................................................................................................. 24
3.4.9 CDP .........................................................................................................................24
3.5 SIP Configuration............................................................................................................25
3.5.1 SIP Configuration, Line Parameters ........................................................................25
3.5.1.1 Call Server Address ........................................................................................................ 25
3.5.1.2 Proxy Port ....................................................................................................................... 26
3.5.1.3 Display Name.................................................................................................................. 27
3.5.1.4 Name .............................................................................................................................. 27
3.5.1.5 Authentication User Name.............................................................................................. 28
3.5.1.6 Authentication Password ................................................................................................ 29
3.5.1.7 Registration Status.......................................................................................................... 29
3.5.1.8 Line Type ........................................................................................................................ 30
3.5.1.9 MADN Directory Number ................................................................................................ 31
3.5.1.10 Extension for DSS Line................................................................................................... 32
3.5.2 SIP Configuration, General Parameters ..................................................................32
3.5.2.1 Outbound Proxy Address................................................................................................ 32
3.5.2.2 Outbound Proxy Port ...................................................................................................... 33
3.5.2.3 Backup Proxy Address.................................................................................................... 33

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3.5.2.4 Backup Proxy Port .......................................................................................................... 34
3.5.2.5 Local UDPPort ............................................................................................................... 35
3.5.2.6 RTP Start Port................................................................................................................. 35
3.5.2.7 Proxy Registration .......................................................................................................... 36
3.5.2.8 Register Expires ............................................................................................................. 36
3.5.2.9 VMS Address .................................................................................................................. 36
3.5.2.10 Domain............................................................................................................................ 37
3.5.2.11 STUN Server................................................................................................................... 37
3.6 Phone Settings ...............................................................................................................38
3.6.1 LCD Contrast...........................................................................................................38
3.6.2 Ring Setting .............................................................................................................39
3.6.2.1 Default Ring Type ........................................................................................................... 39
3.6.2.2 Line Ring Type................................................................................................................ 39
3.6.2.3 Delayed Ring .................................................................................................................. 40
3.6.3 Ringer Off ................................................................................................................41
3.6.4 Headset Auto Mode .................................................................................................41
3.6.5 Flexible Button Setting.............................................................................................41
3.6.6 Time Configuration ..................................................................................................43
3.6.6.1 SNTP Server Address..................................................................................................... 43
3.6.6.2 Time Zone.......................................................................................................................44
3.6.6.3 DST Auto Adjustment...................................................................................................... 44
3.6.6.4 Time Format.................................................................................................................... 45
3.6.6.5 Date Format.................................................................................................................... 45
3.6.7 S/W Update .............................................................................................................46
3.6.7.1 Provisioning Type............................................................................................................ 46
3.6.7.2 TFTP Server Address ..................................................................................................... 47
3.6.7.3 HTTPS Provisioning ....................................................................................................... 47
3.6.7.3.1 Provisioning URL ................................................................................................. 47
3.6.7.3.2 Username............................................................................................................. 48
3.6.7.3.3 Password.............................................................................................................. 49
3.6.7.3.4 HTTPS URL DHCP Option Number..................................................................... 49
3.6.7.3.5 Certificate Verification .......................................................................................... 50
3.6.7.4 S/W Download Flag ........................................................................................................ 51
3.6.7.5 Config Download Flag .................................................................................................... 51
3.6.7.6 DHCP Option .................................................................................................................. 52
3.6.8 Lock Outgoing Call ..................................................................................................52
3.6.9 Speed Number.........................................................................................................53
3.6.10 Key Tone..................................................................................................................53
3.6.11 IP8830 and IP8840 Bluetooth Support ....................................................................54
3.6.11.1 Pairing a Bluetooth headset............................................................................................ 54
3.6.11.2 Connect or Disconnect a Paired Headset ...................................................................... 55
3.6.11.3 Deleting a Headset from the Paired List......................................................................... 56
3.6.11.4 Bluetooth Module Information......................................................................................... 56
3.6.12 Language.................................................................................................................57
3.7 Call Preferences .............................................................................................................57
3.7.1 Do Not Disturb .........................................................................................................57
3.7.2 Call Waiting..............................................................................................................58
3.7.3 Call Waiting Tone.....................................................................................................58
3.7.4 Call Hold Ringback ..................................................................................................59
3.7.5 Message Waiting Tone.............................................................................................59
3.7.6 Auto Answer.............................................................................................................60

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3.7.7 Anonymous Call Block.............................................................................................60
3.8 Phone Book ....................................................................................................................60
3.8.1 Adding a Phone Book Record .................................................................................61
3.8.2 Editing a record........................................................................................................61
3.8.3 Deleting a Phone Book Record ...............................................................................62
3.8.4 Deleting All Records ................................................................................................63
3.8.5 Searching the Phone Book......................................................................................63
3.8.6 Dialing from the Phone Book...................................................................................63
3.9 Default ............................................................................................................................64
3.10 Reboot ............................................................................................................................64
4. Using Web Manager for Configuration...............................................................66
4.1 Login & Site Map ............................................................................................................66
4.2 VoIP Configuration ..........................................................................................................68
4.3 LAN Configuration...........................................................................................................71
4.4 Call Preferences .............................................................................................................73
4.5 Dial Plan .........................................................................................................................75
4.5.1 Routing Table...........................................................................................................75
4.5.2 Digit Map Table ........................................................................................................77
4.6 Phone Information ..........................................................................................................80
4.7 Phone Settings ...............................................................................................................81
4.8 Phone Book ....................................................................................................................83
4.9 Flexible Button ................................................................................................................86
4.10 Call Log...........................................................................................................................87
4.11 Network Time Configuration ...........................................................................................88
4.12 Upgrade Configuration....................................................................................................90
4.13 QoS Configuration ..........................................................................................................93
4.14 Load Default ...................................................................................................................95
4.15 Reboot ............................................................................................................................96
5. IP8830 and IP8840 WIFI Support .........................................................................97
5.1 Network Type ..................................................................................................................98
5.2 Wired Network Configuration w/WiFi Module .................................................................98
5.3 WiFi Configuration ..........................................................................................................98
5.3.1 Profile ......................................................................................................................99
5.3.1.1 SSID................................................................................................................................ 99
5.3.1.2 Security Mode................................................................................................................. 99
5.3.1.3 Security Key Setting ..................................................................................................... 100
5.3.1.3.1 WPA Security Key .............................................................................................. 100
5.3.1.3.2 WEP Security Key.............................................................................................. 101
5.3.1.4 Network Mode............................................................................................................... 102
5.3.1.5 IP Address..................................................................................................................... 103
5.3.1.6 Subnet Mask................................................................................................................. 103
5.3.1.7 Default Gateway ........................................................................................................... 104
5.3.1.8 Primary DNS Address................................................................................................... 105
5.3.1.9 Secondary DNS Address .............................................................................................. 105
5.3.2 Searching for APs (Access Point)..........................................................................106
5.3.3 Current Connection................................................................................................107
5.4 LAN Configuration with WiFi.........................................................................................109

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6. Troubleshooting .................................................................................................111
6.1 Information .................................................................................................................... 111
6.2 Troubleshooting Guide..................................................................................................112

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1. Introducing the IP8820/IP8830/IP8840
1.1 The IP Phone IP8820/IP8830/IP8840 Overview
The LG-Ericsson IP phones (IP8820, IP8830 and IP8840) are Internet Protocol (IP) phones
designed to support hosted telephony services over a managed IP network. Based on the open
standard Session Initiation Protocol (SIP), IP8800 series phones interoperate and exchange
signaling messages with SIP call servers, proxies and gateways to establish, maintain and
terminate calls. Real-time Transport Protocol (RTP) packets transport audio between end-
points through the service provider’s network.
Features available to the IP Phones when used with SIP call servers are similar to those of a
conventional business telephone. Features available for a given phone depend on the
configuration of the call server as well as configuration of the IP phone and include:
Anonymous call blocking
Auto answer
Call forward
Busy
No answer
Busy & No answer
Immediate
Call hold
Call hold ringback
Call logs
Missed
Incoming
Outgoing
Call Park
Call Pick-up
Directed
Group
Park pick-up
Call refusal
Call transfer
Call waiting
Caller Id display
Click-to-call
Distinctive ring tones
Do Not Disturb (DND)
DSS/BLF (Presence)
Hands-free dialing
Hotline/Warm-Line (Direct Call)
Last call return
Last number redial
LCD contrast control
MADN (Multiple Appearance Directory Number)
Message wait with indicator lamp and tone

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Mute
Multiple line appearance (MLA)
One-button Call Transfer
Phone Book
Private line
Speakerphone, full duplex
Speed dial buttons
Speed number dialing
Station-to-Station dialing
Volume control (handset, headset, speakerphone, and ring)
Wireless network, WiFi, support (LIP8830 and LIP8840 only)
3-Way conference, centralized or local
For ease of use, the IP8820, IP8830 and IP8840 are equipped with fixed buttons, flexible
(programmable) buttons, an LCD display, softkeys, menu navigation buttons, and a dial pad.
Figure 1.1-1, Figure 1.1-2 and Figure 1.1-3 illustrate these elements of the IP8820, IP8830 and
IP8840 respectively.
Figure 1.1-1 IP8820
Handset LCD(240x42) MWI LED
Speaker
Headset
Microphone
8
7
6
9
10
11
12
13
14
1 2 3 4
5

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Figure 1.1-2 IP8830
Figure 1.1-3 IP8840
Number Function
Left button- When appears in the bottom-left corner of the LCD, the previous
menu may be selected with the left navigation button.
Right button- When appears in the bottom-right corner of the LCD, the next
group of softkeys may be selected with the right navigation button.
1
Up button- When the phone is in the idle state, accesses the call log.
Handset
LCD(240x56)
MWI LED
Speaker
Headset
Microphone
8
7
6
9
10
11
12
13
14
1 2 3 4
5
WiFi / Bluetooth
Module connector
Handset
LCD(240x144) MWI LED
Speaker
Headset
Microphone
8
7
6
9
10
11
12
13
14
1 2
3 4
5
WiFi / Bluetooth
Module connector 4