Mitel 5320 User manual

Telephone And Voicemail User Guide
Mitel 5320 & 5330
5320 5330

FEATURE BUTTONS
(Up) Provides volume control for the ringer,
handset, and handsfree speakers.
(Down)
(Speaker) Enables and disables Handsfree mode.
(Mute) Mutes the microphone during a call.
(Applications) Activates the Applications
Menu which provides access to menus
for your phone's applications and
settings.
(CANCEL) Ends a call when pressed during the call,
and when you are programming the
phone, eliminates any input and returns
to the previous menu level.
(Redial) Calls the last external
number dialed. You cannot
redial internal numbers.
(Hold) Places the current call on
hold. Left/Backspace when
entering dialpad characters.
(TRANS/CONF)
Initiates a call transfer or establishes a
three-party conference call.
(Message) Connects to voice mailbox and
notifies when you have messages.
TO MAKE A CALL:
To an external number:
Step 1.Pickup handset or Press Speaker button
Step 2.Dial 8 then the desired telephone number
including area code if out of the area.
To an internal extension:
Step 1.Pickup handset or Press Speaker button
Step 2.Dial the desired 4 digit extension number
TO ANSWER A CALL:
Step 1.Pickup handset or Press Speaker button
Step 2.Began Speaking
TO END A CALL:
Step 1.Press cancel button, replace the Handset or
pressing the Speaker button
PLACE A CALL ON HOLD:
Step 1. Press the Hold Button (The line key
flashes.)
TO RETRIEVE THE CALL FROM HOLD:
Step 1.Lift the Handset or Press
Step 2. Press the Flashing Line Key
LAST NO. REDIAL:
Dials the last number that you called.
Step 1.Press Redial button
TRANSFER CALL:
Step 1. Do NOT put the caller on hold. Press
Transfer / Conference button
Step 2.Dial the extension or 8 + number you want to
transfer the call to. You may announce the call before
you transfer then hang up or simply hang up by
replacing the handset. The cancel button will bring the
caller back to you.
CONFERENCE CALL
Step 1.With the caller on the line, press
Transfer / Conference button
Step 2.Make or answer the second call
Step 3.After the second call is connected, press
Transfer / Conference button (All three of you are
connected.) You can have up to 8 parties in conference.

To add a call on Hold to an existing
conversation or Conference:
Step 1. Press the AddHeld Softkey
Step 2. Press the Flashing Line key of the call you would
like to add to Conference
To alternate between the two parties:
Step 1. Press Split Softkey
Step2. Press the TradeCall Softkey
ADJUSTING RING VOLUME:
Step 1.While the Phone is ringing simply adjust by
Pressing the UP or Down Arrow buttons. To lock it in
press both UP and Down Arrows at the same time.
CONTRAST ADJUSTMENT:
Adjust the background of your telephone display via the
Settings application.
To adjust the display contrast using the
Settings application:
Step 1.Press
Step 2. Press Settings
Step 3. Press Contrast + or - to adjust
Step 4. Press Save
Step 5.Press Close
Note: Press Cancel at any time to exit this application
without making any changes.
CALL FORWARD:
Step 1. Press
Step 2. Press Call Forwarding
Step 3. Enter the number you wish to forward to
Step 4. Press Activate
To Cancel: Repeat Steps 1 and 2 then press Deactivate.
SPEED CALL:
Allows you to dial a specific number with one key
press
To program a personal speed Call number:
Step 1.Press Menu or
Step 2.Press Settings
Step 3.Press Programmable Keys
Step 4.Press the Key you wish to program
Step 5. Press Speed Call
Step 6.Press Edit Info and enter the name of the
Speed Call
Step 7.Press Ok
Step 8. Press Edit Info then Press Edit Number and
enter in the phone number for the Speed Call (same
way you would dial it)
Step 9. Press OK then Press Save

VOICEMAIL REFERENCE GUIDE
Initializing your Voice Mail box for the
First Time:
Can only be done from your phone extension the first
time:
Step 1. Lift Handset and Press Voicemail button.
Step 2. When prompted enter password 1111
Step 3.Follow Voice mail prompts
Step 4.Press 8 for User Options
Step 5.Press 7 to enter your new Password (Your
new password must be 4 to 10 digits and cannot
contain # or *) enter new password followed by the #
key
Step 5. The system prompts you to record your
Greeting for your callers.
Step 6. Press 8 for User Options
Step 7. Press 4 to record a greeting for your callers
Step 8. At beep record you’re greeting to your callers
followed by the # key
Sample Greeting: You have reached ______, with
Frontier Communications. I can help, but I am unable
to answer your call at this time. Please leave your
name, telephone number and message. I will return
your call as soon as possible. To reach an operator
press 0.
Step 9. Press 3 to Erase Message, 7 to Review
Message, Press 9 to Save Message
Step 10. You will now be prompted to record your
name for the Directory
Step 11. Press 8 for User Options
Step 12. Press 6 to record Name (record only your
First and Last name here)
Step 13. At beep record your name, followed by the #
key
Step 14. Press 3 to Erase Message, 7 to Review
Message, Press 9 to Save Message
You have now successfully set up your
mailbox, and can send and listen to messages
or Hang up
Open Your Mailbox after the First Time
Initiation: From your phone extension:
Step 1. Lift Handset and Press Voicemail button
Step 2. At “Pswd” prompt, enter your current
password
Open Your Mailbox from someone
else’s phone extension:
Step 1. Press Voicemail button
Step 2. Press * key, when prompted enter in your
Mailbox number (which is your extension) followed by
the *key. When prompted enter your password
Open Your Mailbox from an external
(outside) telephone:
Step 1. Dial the Main telephone number
Step 2. Press *, when prompted to enter a Mailbox
number, enter your mailbox number (which is your
extension) followed by the * key.
Step 3. When prompted enter your Password
Step 4. Follow voicemail prompts.
To Listen to Messages:
Step 1. Press Voicemail button
Step 2. When prompted enter your Password
Step 3. Press 7to Listen to Messages
While Listening To Your Mailbox Messages
2Lets you reply to a Message
3Deletes the Message
4Forwards the Message
5 Keeps the Message
7 Plays the Message again

Change Your Password:
Step 1. Press Voicemail button
Step 2.Enter your current password
Step 3. Press 8 to access your Personal Options
Step 4. Press 7 to change Password
Step 5. Enter new 4 to 7 digit password followed by #
key.
Record YourName For The Directory:
This isnotyour greeting, record only your name.
Step 1. Press Voicemail button
Step 2. Enter your password
Step 3. Press 8 for your Personal Options
Step 4. Press 6 to re-record your name
Step 5. Press 5 to Listen to your name, Press 7 to re-
record your name, Press 9 to exit to main menu
Step 6. Record Name, to end your record press the
# key
7 Replays Greeting
3 Erase & Re-Records Greeting
9 Accepts Greeting/Name Recording
Record Your Personal Greeting:
Step 1. Press Voicemail button
Step 2. Enter your password
Step 3. Press 8 for Personal Options
Step 4. Press 4 to Record Personal Greeting
5 Listen to current Greeting
7Erase & Re-Records Greeting
9 Exit Greeting and Return to Main Menu
Step 5. Press 7 to Record, to end your record press
the # key
Sample Greeting: You have reached ______, with
Frontier Communications. I can help, but I am unable
to answer your call at this time. Please leave your
name, telephone number and message. I will return
your call as soon as possible. To reach an operator
press 0.
7 Replays Greeting
3 Erase & Re-Records Greeting
9 Accepts Greeting/Name Recording
Transfer A Person Directly To A
Mailbox:
The person will go directly to their mailbox and the
telephone will not ring.
Step 1. Press Voicemail button
Step 2. Dial the mailbox number you wish to transfer
the caller
Step 4. Hang up and the Caller will then be
transferred to mailbox greeting