Genetec SV-32 User manual

REV. 1
SV-32
Network Security Appliance
Quick Start Guide
This document explains how to set up the SV-32
for use with Security Center
Click here for the most recent version of this document.
6

ii EN.804.003-V6(1)
SV-32 Network Security Appliance Quick Start Guide
Copyright notice
© 2014 Genetec Inc. All rights reserved.
Genetec Inc. distributes this document with software that includes an end-user
license agreement and is furnished under license and may be used only in
accordance with the terms of the license agreement. The contents of this
document are protected under copyright law.
The contents of this guide are furnished for informational use only and are
subject to change without notice. Genetec Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in the informational
content contained in this guide.
This publication may not be copied, modified, or reproduced in any form or for
any purpose, nor can any derivative works be created therefrom without Genetec
Inc.’s prior written consent.
Genetec Inc. reserves the right to revise and improve its products as it sees fit.
This document describes the state of a product at the time of document’s last
revision, and may not reflect the product at all times in the future.
In no event shall Genetec Inc. be liable to any person or entity with respect to any
loss or damage that is incidental to or consequential upon the instructions found
in this document or the computer software and hardware products described
herein. The use of this document is subject to the disclaimer of liability found in
the end-user license agreement.
“Genetec”, “Omnicast”, “Synergis”, “Synergis Master Controller”, “AutoVu”,
“Federation”, the Genetec stylized “G” and the Omnicast, Synergis and AutoVu
logos are trademarks of Genetec Inc., either registered or pending registration in
several jurisdictions.
“Security Center”, “Security Center Mobile”, “Plan Manager”, “Sipelia” and the
Security Center logo are trademarks of Genetec Inc.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
All specifications are subject to change without notice.
Document information
Document title: SV-32 Network Security Appliance Quick Start Guide
Document number: EN.804.003-V6(1)
Document update date: November 6, 2014
You can send your comments, corrections, and suggestions about this guide to
[e-mail].

SV-32 Network Security Appliance Quick Start Guide
EN.804.003-V6(1) iii
Product documentation
The product documentation is found in the following location:
•Genetec Technical Assistance Portal (GTAP). The latest version of
the documentation is available from GTAP. Note, you’ll need a
username and password to log on to GTAP.

iv EN.804.003-V6(1)
SV-32 Network Security Appliance Quick Start Guide
Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its
worldwide clientele with the best technical support services available. As a
Genetec customer, you have access to the Genetec Technical Assistance Portal
(GTAP), where you can find information and search for answers to your product
questions.
•Genetec Technical Assistance Portal (GTAP). GTAP is a support website that
provides in-depth support information, such as FAQs, knowledge base
articles, user guides, supported device lists, training videos, product tools,
and much more.
Prior to contacting GTAC or opening a support case, it is important to look at
this website for potential fixes, workarounds, or known issues. You can log in
to GTAP or sign up at https://gtap.genetec.com.
•Genetec Technical Assistance Center (GTAC). If you cannot find your
answers on GTAP, you can open a support case online at https://
gtap.genetec.com. For GTAC's contact information in your region see the
Contact page at https://gtap.genetec.com.
NOTE Before contacting GTAC, please have your System ID (available from the
About button in your client application) and your SMA contract number (if
applicable) ready.
•Licensing.
For license activations or resets, please contact GTAC at https://gtap.gene-
tec.com.
For issues with license content or part numbers, or concerns about an
order, please contact Genetec Customer Service at customerser-
[email protected], or call 1-866-684-8006 (option #3).
If you require a demo license or have questions regarding pricing, please
contact Genetec Sales at [e-mail], or call 1-866-684-8006
(option #2).
Additional resources
If you require additional resources other than the Genetec Technical Assistance
Center, the following is available to you:
•GTAP Forum. The Forum is an easy to use message board that allows clients
and Genetec staff to communicate with each other and discuss a variety of
topics, ranging from technical questions to technology tips. You can log in or
sign up at https://gtapforum.genetec.com.
•Technical training. In a professional classroom environment or from the
convenience of your own office, our qualified trainers can guide you through
system design, installation, operation, and troubleshooting. Technical training
services are offered for all products and for customers with a varied level of
technical experience, and can be customized to meet your specific needs and
objectives. For more information, go to http://www.genetec.com/Services.

SV-32 Network Security Appliance Quick Start Guide
EN.804.003-V6(1) v
Contents
Introduction . . . . . . . . . . . . . . . . . . . . 1
What is the SV-32. . . . . . . . . . . . . . . . . . 1
About SV-32 Hardware . . . . . . . . . . . . . . . . . 2
What is included in the SV-32 kit . . . . . . . . . . . . . . 2
Hardware components . . . . . . . . . . . . . . . . 3
Front view . . . . . . . . . . . . . . . . . . . 4
Back panel connections . . . . . . . . . . . . . . . . 5
Before you install. . . . . . . . . . . . . . . . . . . 6
Keep product packaging . . . . . . . . . . . . . . . . 6
Hardware requirements . . . . . . . . . . . . . . . . 6
Site requirements . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . 7
Connecting the SV-32. . . . . . . . . . . . . . . . . 7
Default Windows users . . . . . . . . . . . . . . . . 7
Logging on . . . . . . . . . . . . . . . . . . . 8
Product warranty. . . . . . . . . . . . . . . . . . . 9
What is covered . . . . . . . . . . . . . . . . . . 9
What is not covered . . . . . . . . . . . . . . . . . 9
About product repairs and returns . . . . . . . . . . . . . . 10
What should I do if the product is not working? . . . . . . . . . . 10
How do I return the product? . . . . . . . . . . . . . . . 10
Where to find system information. . . . . . . . . . . . . . 10
Find Security Center system license information . . . . . . . . . 10
Find the image version . . . . . . . . . . . . . . . 10

1EN.804.003-V6(1)
SV-32 Network Security Appliance Quick Start Guide Introduction
Introduction
This section provides an overview of the SV-32. For information about SV-32
image version, please see SV-32 Release Notes available on the GTAP Documents
page, at https://gtap.genetec.com.
What is the SV-32
The SV-32 is a compact-sized network security appliance that comes pre-installed
with Genetec’s Security Center and Windows Embedded Standard 7. It enables you
to quickly deploy a unified or standalone video surveillance and access control
system.

SV-32 Network Security Appliance Quick Start Guide About SV-32 Hardware
EN.804.003-V6(1) 2
About SV-32 Hardware
This section describes what is included in the SV-32 kit, and the hardware
components of the SV-32.
What is included in the SV-32 kit
The SV-32 kit contains the following:
•SV-32 appliance
•12V DC power supply
•1x North American power cord
•1x EU and 1x UK power cords (supplied with European orders only)
•HDMI to DVI adapter
•3.5mm to RCA audio cable
•12V DC power cable with pigtail
•Two mounting brackets
IMPORTANT Verify the content of the box. If any component is missing, please
notify Genetec within 30 days.

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SV-32 Network Security Appliance Quick Start Guide About SV-32 Hardware
Hardware components
Hardware specifications
CPU Intel Core i7-3555LE 64 bit dual core 2.5GHz
Chipset Intel 7 Series System Controller Hub QM77
Memory 8GB DDR3
Storage Internal:
•2TB or 4TB Storage Options; 2.5" SATA hard drives
•60GB mSATA drive
External:
•Network Attached Storage (NAS) or external SATA drive
(eSATA)
Display •HDMI up to 1920 x 1200
•DisplayPort up to 2560 x 1600
Audio 7.1 channel S/PDIF
Ethernet
ports
2x GbE ports
USB •2x USB 3.0, 5 Gbps
•2x USB 2.0, 480 Mbps
Serial 1 x RS-232 Ultra mini serial connector
Power 9.5 to 15V DC
Up to 35W
Operating
temperature
0°C to 45°C (32°F to 113°F) with HDD

SV-32 Network Security Appliance Quick Start Guide About SV-32 Hardware
EN.804.003-V6(1) 4
Front view
All-metal
fanless case
Power and drive
activity LEDs

5EN.804.003-V6(1)
SV-32 Network Security Appliance Quick Start Guide About SV-32 Hardware
Back panel connections
Audio S/PDIF 7.1 in
2x port USB 3.0
2x port USB 2.0
DisplayPort
4 x 2.5” SATA
drive bays
Power button (auto-reboot)
Mini serial (RS-232)
12VDC power
eSATA port
HDMI port
Dual GbE LAN
Audio S/PDIF 7.1 out