Gentec-EO MAESTRO User manual

MAESTRO user manual Revision 9.9 1

MAESTRO user manual Revision 9.9 2
WARRANTY
All Gentec-EO products carry a one-year warranty from the date of shipment on material or workmanship
defects when used under normal operating conditions.
Gentec-EO will repair or replace, at its sole discretion, any product that proves to be defective during the
warranty period.
The warranty does not cover damages caused by product misuse, product modifications, accidents,
abnormal operating or handling conditions, or third-party battery leakage. Any attempt by an unauthorized
person to alter or repair the product voids the warranty. Gentec-EO is not liable for consequential damages of
any kind.
CLAIMS
For warranty service, please contact your Gentec-EO representative or fill out an RMA request:
https://www.gentec-eo.com/contact-us/support-rma-request
To help us answer your request more efficiently, please have your product serial number ready before
contacting customer support.
Upon receipt of return authorization, ship the product according to the RMA instructions. Do not ship items
without a return authorization. Transport is at the customer’s expense, in both directions, unless the product
has been received damaged or non-functional. Gentec-EO assumes no responsibility for the damage caused
in transit.

MAESTRO user manual Revision 9.9 3
SAFETY INFORMATION
Do not use a Gentec-EO device if the monitor or the detector looks damaged or if you suspect that the device
is not operating properly.
Appropriate installation must be done for water-cooled and fan-cooled detectors. Refer to the specific
instructions for more information. Wait a few minutes before handling the detectors after they are powered
up. The surfaces of the detectors get very hot, and there is a risk of injury if they have not cooled.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy. If not installed and
used in accordance with the instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, try to
correct the interference by taking one or more of the following steps:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and receiver.
Connect the equipment to an outlet that is on a different circuit than the receiver.
Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved in writing by Gentec-EO Inc. may void
the user’s authority to operate this equipment.
SYMBOLS
The following international symbols are used in this manual:
Refer to the manual for specific warning or caution information to avoid any
damage to the product.

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Table of contents
1. MAESTRO..................................................................................................................................................................... 7
1.1. Included with your MAESTRO.......................................................................................................................... 7
1.2. Introduction ......................................................................................................................................................... 7
1.3. Easy software upgrade...................................................................................................................................... 7
1.4. Specifications...................................................................................................................................................... 8
1.5. Front panel description ................................................................................................................................... 10
1.6. Top panel description...................................................................................................................................... 11
2. Getting started........................................................................................................................................................... 15
2.1. How to access the different menus of the MAESTRO’s user interface ................................................. 16
2.2. Quick power and energy measurement procedure.................................................................................... 18
2.3. Description of the MAESTRO navigation menu.......................................................................................... 20
2.4. Home .................................................................................................................................................................. 21
2.4.1. Set device .................................................................................................................................................. 22
2.4.2. Set measure.............................................................................................................................................. 28
2.4.3. Display........................................................................................................................................................ 36
2.4.4. Acquisition................................................................................................................................................. 45
2.4.5. About .......................................................................................................................................................... 48
2.5. Search................................................................................................................................................................. 49
2.6. Info ...................................................................................................................................................................... 50
2.7. Manage USB...................................................................................................................................................... 51
2.8. Back to measure button.................................................................................................................................. 51
3. Serial communication interface............................................................................................................................. 51
3.1. USB serial communication ............................................................................................................................. 51
3.1.1. Installation................................................................................................................................................. 51
3.1.2. Setting up communication to the MAESTRO ..................................................................................... 52
3.2. Ethernet communication ................................................................................................................................ 52
3.3. PC-Gentec-EO user-friendly serial data software....................................................................................... 54
3.4. Traditional communication settings............................................................................................................. 54
3.4.1. Serial command format.......................................................................................................................... 54
3.4.2. Maestro binary mode description......................................................................................................... 55
3.4.3. Serial command directory ...................................................................................................................... 56
3.4.4. Serial commands..................................................................................................................................... 57
3.4.4.1. Serial command format ........................................................................................................... 57
3.4.4.2. Display commands.................................................................................................................. 57
3.4.4.3. Measurement commands –data acquisition ............................................................................ 60
3.4.4.4. Measurement commands –setup............................................................................................ 62
3.4.4.5. Measurement commands –Control......................................................................................... 63

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3.4.4.6. Instrument and detector information commands ...................................................................... 66
3.4.4.7. Error messages....................................................................................................................... 70
3.4.5. Legacy monitor serial commands........................................................................................................ 71
3.4.5.1. Emulated SOLO2 serial commands .......................................................................................... 71
3.4.5.2. Commands (SOLO2)................................................................................................................ 73
3.4.5.3. Error messages for SOLO2 serial mode..................................................................................... 80
4. Maintenance.............................................................................................................................................................. 81
4.1. USB installation for the MAESTRO................................................................................................................ 81
4.2. Free software upgrade.................................................................................................................................... 81
4.3. Battery charging ............................................................................................................................................... 81
4.4. Troubleshooting................................................................................................................................................ 81
5. Declaration of conformity ....................................................................................................................................... 82
6. UKCA declaration of conformity............................................................................................................................ 83
7. Appendix A: QED ....................................................................................................................................................... 84
8. Appendix B: WEEE directive.................................................................................................................................... 85
List of tables
Table 1. List of specifications.......................................................................................................................................... 8
Table 2. MAESTRO buttons and icons......................................................................................................................... 17
Table 3. List of the navigation menu bar options....................................................................................................... 20
Table 4. List of the display parameters menu bar options....................................................................................... 37
Table 5. Statistical parameters...................................................................................................................................... 44
Table 6. Data acquisition parameters.......................................................................................................................... 46
List of figures
Figure 1. MAESTRO front panel..................................................................................................................................... 10
Figure 2. MAESTRO top panel ....................................................................................................................................... 11
Figure 3. Typical pulse shape of a pyroelectric detector.......................................................................................... 13
Figure 4. MAESTRO startup window............................................................................................................................ 15
Figure 5. Hierarchy of the MAESTRO’s user interface structure............................................................................. 16
Figure 6. Display parameter menu bar to set the detector zero level .................................................................... 19
Figure 7. The navigation menu bar............................................................................................................................... 20
Figure 8. Home menu window....................................................................................................................................... 21
Figure 9. Set device menu window............................................................................................................................... 22
Figure 10. Number of digits menu window................................................................................................................. 23
Figure 11. Serial commands menu window ............................................................................................................... 24
Figure 12. Ethernet configuration menu window....................................................................................................... 25
Figure 13. Languages menu window ........................................................................................................................... 26