9www.gentecaustralia.com.au
receipt of the Technical Support and Service
Request Form, we will contact you and
arrange a time to inspect the defective
Goods at the location of their use or storage.
On reasonable notice, allow the Principal to
inspect the allegedly defective Goods at the
location of their use or storage.
2.6 You are responsible for Your expenses
relating to a warranty claim, except as otherwise
provided for in this document. If the Principal is
required to attend Your site to inspect the Goods,
and it is found that there is no defect or the
defect has been caused by the circumstances
listed in clause 1.3, You will be responsible for
the Principal’s reasonable costs of attending
Your site. Where reasonably possible, we will
notify you to give you the option of paying for
a repair or replacement(however, we have no
obligation to do so). We will also provide you
with all relevant information associated with
obtaining a repair or replacement of the good
(including the costs involved and how the repair
or replacement will be performed).
2.7 If the Principal agrees that the Goods are
defective, they will be replaced or repaired
within a reasonable time.
2.8 You have a duty to mitigate your loss in
relation to a Warranty Claim. You must notify
the Principal of major failures of the Goods
within 3 business days of you becoming aware
of such major failure. If you fail to notify us within
this timeframe, then we disclaim all liability for
consequential or indirect loss as well as losses of
2.9 For the avoidance of doubt, it is in the
Principal’s sole discretion as to whether or not
the Goods are defective and therefore covered
by the warranty provided in this document. Any
invoices for services or replacement products
will not be paid for by the Principal without prior
written authorisation.
3. Mandatory Warranties
3.1 The Goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the Goods repaired or replaced
if the Goods fail to be of acceptable quality and
the failure does not amount to a major failure.
4. Exclusion of Warranties and Limitation of
Liability
4.1. Except as may be set out in this document
and the Quote, the Principal make no express
warranties or representations in relation to the
Goods or their delivery.
4.2. To the full extent permitted by law, the
Principal:
4.2.1 excludes all implied warranties and
conditions under statute or general law
as to merchantability, description, quality,
consequential or incidental loss, damage or
injury in connection with the Goods;
4.2.3 is not liable for the labour costs
associated with replacing the Goods;
4.2.4 is not be liable for any transport or
freight costs in relation to any warranty claim
and the repair or replacement of the Goods;
4.2.5 limits its liability in connection with
the Goods (however arising, whether in tort,
contract or otherwise) at its option and sole
discretion to:
4.2.5.1 replace the Goods or the supply of its
equivalent;
4.2.5.2 repair the Goods;
4.2.5.3 pay for the cost of replacing the
Goods or acquiring their equivalent; or
4.2.5.4 pay for the cost of having the Goods
repaired.
*Use water pressure between 150kPa and 450 kPa
Note: The information provided is only a guide, actual product may differ. The information here should not be relied on
*Subject to terms and conditions, available at www.gentecaustralia.com.au/page/warranty
