Gigaset N870 IP PRO Quick guide

Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / cover_front_admin.fm / 8/14/18
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Gigaset N870 IP PRO
Multicell System
Installation, configuration and operation

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Content
Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / AdminIVZ.fm / 8/14/18
Content
N870 IP PRO Multicell System – Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Planning your DECT wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
N780 IP PRO – overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Package content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Preparing to use the telephone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Mounting the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Integrator (large installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Defining the device role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operation hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Light emitting diodes (LED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Resetting base stations to factory settings via power procedure . . . . . . . . . . . . . . . . . . . . . . . . 17
Emergency reset to factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
The web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Network administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
IP and VLAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
DECT manager configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
DECT manager administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
DECT manager registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DECT manager synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Base stations administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Base station synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Provider and PBX profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring provider or PBX profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Mobile devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Mobile devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Handset Registration Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
General VoIP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Online directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting up a public online directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Corporate online directories (LDAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Online directories – XML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Web configurator access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Provisioning and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
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Content
Save and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
DECT settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Diagnostics and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Base station events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Incidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
System log and SNMP manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using a handset connected to an N870 IP PRO base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Accepting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Conversation with three participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Message indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
LDAP directory – configuration example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Access to the LDAP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Display on the handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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N870 IP PRO Multicell System – Introduction
Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / introduction.fm / 8/14/18
N870 IP PRO Multicell System – Introduction
N780 IP PRO is a DECT multicell system for connecting DECT base stations to a VoIP PBX. It com-
bines the options of IP telephony with the use of DECT telephones.
Components
The following illustration shows the components of the N870 IP PRO Multicell System and the
way the system is embedded in the IP telephone environment:
•DECT integrator
Central management and configuration unit of the DECT multicell system.
The DECT integrator
•Integrates multiple DECT managers to one roaming domain
•Contains the central DECT subscriber database
•Provides a web user interface for subscriber configuration
•Provides access to the configuration for all DECT managers and the base station synchro-
nisation hierarchy
In small and medium installations the integrator and DECT manager are located on the same
device. For large installations the integrator will be provided as a virtual machine (¢p. 13).
•N780 IP PRO DECT manager
Management unit for a group of base stations. At least one DECT manager must be used for
each installation.
PBX
(VoIP, ISDN, analogue)
N870 IP PRO
DECT base
stations
LAN
Configuration
via web
interface
Handover & roaming
IP telephones
Handsets
DECT
N780 IP PRO
DECT manager
N780 IP PRO
DECT integrator
(virtual machine)
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N870 IP PRO Multicell System – Introduction
The DECT manager
•Manages bases station synchronisation within the clusters
•Provides application gateway between SIP signalling and DECT signalling
•Controls the media path from PBX to relevant base stations
Configuring DECT managers p. 27
•N870 IP PRO DECT base stations
•Provide cell site DECT functions
•Provide media processing from handset directly towards PBX
•Provide connection channels for the handsets, the number depends on various factors
such as the approved bandwidth and the device role
Configuring the base stations p. 35
•Handsets (mobile devices)
•Per DECT manager up to 250 handsets can be connected. To allow inter-DECT-manager
roaming, the regular load of handsets planned to be attached to one DECT manager
should be lower (approx. 80 %).
60 DECT calls could be made simultaneously for VoIP calls, network directory sessions
and info center sessions. For information on handset functions in relation to Gigaset base
stations, visit wiki.gigasetpro.com.
•Subscribers can accept or initiate calls in all DECT cells with their handset (Roaming), and
can also switch between the DECT cells during a call (Handover). A handover is only pos-
sible if cells are synchronised.
Configuring handsets p. 54
Detailed information about approved Gigaset handsets can be found in the relevant user
guide. These are provided on the Internet at wiki.gigasetpro.com.
•PBX (Private Branch Exchange)
You need to connect your DECT telephone system to an IP PBX or Provider with VoIP (SIP)con-
nections, e.g.,
•On premise PBX
•Hosted PBX
•Cloud PBX
•VoIP Provider
The PBX
•Establishes the connection to a public telephone network
•Enables central management of telephone connections, directories, network mailboxes
•Forming clusters
A cluster defines a set of base stations of a DECT manager that shall synchronise in order to
perform handover, roaming and overload balancing.
Handover means to switch a handsets DECT connection to a new base station during a call.
Roaming means to connect a handset in idle mode via a new base.
Overload balancing is the process to setup a DECT connection (for a call or other adminis-
trative or customer purpose) not at the current base station, which is fully loaded with active
DECT or media connections, but via a neighbour base station, which has free resources to
setup/accept the new DECT connection.
While handover and roaming is possible between base stations of different DECT managers,
overload balancing is only possible inside the area of one DECT manager.
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Handover and overload balancing can only be provided by synchronised base stations. In
some cases, not all base stations connected to one DECT manager can be synchronised for
location specific reasons. To organize synchronisation just within a subset of base stations
connected to one DECT manager, you can form clusters, within a DECT manager.
A DECT manager can offer multiple clusters with base stations synchronised within the clus-
ter, but not synchronised along different clusters.
In multiple DECT manager installations, cross-cluster synchronisation is possible via DECT
manager synchronisation ( p. 32).
Deployments
The N870 IP PRO Multicell System deployment can be delivered in different stages of expan-
sions.
* In case of a multi-DECT manager roaming installation, calculate some headroom for roaming visitor hand-
sets. They cannot be load-balanced to other DECT managers.
Small Medium Large
Base stations Up to 10
BS functionality can be acti-
vated on the Integrator/DM
device.
Up to 60 Up to 6,000
Up to 60 per DM
Handsets Up to 60 Up to 250 per DM * Up to 20,000
DECT manager Integrator and DECT manager on the same device Up to 100
Integrator Virtual machine
Information on how tomigrate from a small or medium configuration withone single
DECT manager to a multiple DECT manager system ¢p. 88.
Small
Embedded INT + DM device
with activated
DECT base station
Medium
Embedded INT + DM device
without DECT base station
Large – XXL
Virtualised integrator
. . . . .
. . . . .
. . . . . . . . . .
DM
1DM 2DM 10 DM 100
20,000
INT
DM
. . . . .
. . . . . . . . . .
250
1
INT
DM
BS 1
BS
2. . . .. . . BS 10 BS 1BS 2BS 60 BS 1BS 60 BS 600 BS 6000
2... ...1 2 3
. . . . . . . . . .
50
12...
INT = Integrator, DM = DECT manager, BS = base station
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N870 IP PRO Multicell System – Introduction
Number of parallel calls depending of device role
Number of parallel calls per base station depending on the bandwidth: p. 51
Planning your DECT wireless network
Careful planning of your DECT wireless network is the prerequisite for successful operation of
the N870 IP PRO Multicell System with good call quality and adequate call options for all sub-
scribers in all the buildings and areas belonging to the PBX. When deciding how many base sta-
tions are needed, and where these should be positioned, both the requirements for the capacity
of the PBX and its wireless coverage, as well as many ambient conditions, must be taken into
consideration.
The "N870 IP PRO - Site Planning and Measurement Guide" will make it easier for you to plan your
multicell DECT network, explain the necessary preparatory work for the installation and describe
how to carry out measurements in order to find the best positions for your base stations. Please
read these instructions before starting installation.
We also offer the N720 IP PRO Site Planning Kit (Site Planning Kit) to help you measure the wire-
less coverage and signal quality on your DECT network. Information about setting up and using
the Gigaset measuring equipment can also be found in the "N870 IP PRO -Site Planning and
Measurement Guide".
Base 10
Base + DECT manager 8
Base + DECT manager + Integrator 5
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N780 IP PRO – overview
Device button
Set the device role; reset the device
¢p. 14
LED displays
Operation status of the device
¢p. 16
LAN and power cable slot
Connecting the device ¢p. 11
Wall mounting slots
Wall mounting ¢p. 15
Top
Rear
Front
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First steps
First steps
Package content
•One N870 IP PRO
It can be used as DECT management system or as
base station
•Security leaflet
Preparing to use the telephone system
To use the telephone system the following steps must be performed:
The N780 IP PRO devices are powered by Power over Ethernet (PoE). If you do not use
an Ethernet switch with PoE functionality and require a power adapter to connect to
the mains power supply, you can order this as an accessory ( p. 108).
1 Perform DECT measurement and site planning
During the planning phase of your DECT network you should have created an
installation plan for the DECT managers and base stations.
"Site Planning and Measurement Guide"
2 Connect the devices to the local network ¢p. 12
3In small and media installations:
Configure one device as Integrator/DECT manager ¢p. 14
In large installations:
Set-up the virtual machine for the Integrator
Configure the DECT manager stations and register them on the Integrator
¢p. 13
¢p. 14
4 Mount the devices at the planned locations
Note: For each location please note down the MAC address of the device you
are going to install.
¢p. 15
5 Configure the local network settings via web configurator
You need a PC connected to the local network, so that you can configure your
telephone system via the web configurator.
¢p. 24
6Performafirmwareupdate ¢p. 78
7 In case of a multi-DECT manager installation, register the DECT managers at
the Integrator
¢p. 27
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First steps
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8 Register the base stations at the DECT manager
Note: The base stations will go offline for the duration of firmware update.
Further configuration of base stations (step 9) could be done via the Integra-
tor Web-UI (and database). But the base stations cannot learn new settings,
until they have finished their offline status in case of a firmware update.
¢p. 35
9 Configure the base station synchronization ¢p. 39
10 Configure VoIP PBX or provider ¢p. 47
11 Register handsets and perform handset configuration
All the handsets to be used for making calls over the N780 IP PRO must be reg-
istered at the telephone system. Any handset must get assigned an individual
SIP account at the SIP PBX. When registering, the handset is permanently
assigned a VoIP connection as the receive and send connection.
¢p. 54
Create a backup to save your configuration ¢p. 80
If you want to migrate from a small or medium configuration with one single DECT
manager to a multiple DECT manager system, please read the "Migration" chapter
first (¢p. 88).
Whenever there are new or improved functions for your Gigaset device, firmware
updates are made available for you to download to your DECT managers and your
base stations. If this results in operational changes when usingyour phone, a new ver-
sion of this user guide or the necessary amendments will be published on the Inter-
net at
wiki.gigasetpro.com
Select the product to open the relevant product page for your base, where you will
find a link to the user guides.
Select the product to open the relevant product page for your base, where you will
find a link to the user guides.
To find out which version of the Integrator/DECT manager firmware is currently
loaded, see ¢p. 78 and/or p. 83.
www.internetvoipphone.co.uk | [email protected] | 0333 014 4343