Gigaset Pro series Hybird 120 User manual

Manual
hybird 120 Gigaset Edition
Copyright© Version 1.0, 2013 Gigaset Communications GmbH
Gigaset Communications GmbH Manual
hybird 120 Gigaset Edition 1

Legal Notice
This publication is subject to change. Gigaset GmbH offers no warranty whatsoever for in-
formation contained in this manual. Gigaset GmbH is not liable for any direct, indirect, col-
lateral, consequential or any other damage connected to the delivery, supply or use of this
manual.
Copyright © Gigaset GmbH All rights to the data included, in particular the right to copy
and propagate, are resevered by Gigaset GmbH.
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Table of Contents
Chapter1 Assistants........................... 1
Chapter 2 System Management . . . . . . . . . . . . . . . . . . . . . 2
2.1 Status.............................. 2
2.2 GlobalSettings.......................... 4
2.2.1 System............................. 4
2.2.2 Passwords............................ 10
2.2.3 DateandTime.......................... 12
2.2.4 Timer.............................. 16
2.2.5 SystemLicences......................... 19
2.3 AccessCodes.......................... 19
2.3.1 Alternative Access Codes . . . . . . . . . . . . . . . . . . . . . 20
2.4 Interface Mode / Bridge Groups . . . . . . . . . . . . . . . . . . 21
2.4.1 Interfaces............................ 23
2.5 Administrative Access . . . . . . . . . . . . . . . . . . . . . . . 24
2.5.1 Access............................. 24
2.5.2 SSH .............................. 25
2.5.3 SNMP.............................. 28
2.6 Remote Authentication . . . . . . . . . . . . . . . . . . . . . . 29
2.6.1 RADIUS............................. 29
2.6.2 TACACS+............................ 34
2.6.3 Options............................. 37
2.7 Configuration Access . . . . . . . . . . . . . . . . . . . . . . . 37
2.7.1 AccessProfiles.......................... 38
2.7.2 Users.............................. 40
2.8 Certificates ........................... 41
2.8.1 CertificateList.......................... 42
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2.8.2 CRLs.............................. 49
2.8.3 Certificate Servers . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 3 Physical Interfaces . . . . . . . . . . . . . . . . . . . . . 51
3.1 EthernetPorts.......................... 51
3.1.1 Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . 52
3.2 ISDNPorts ........................... 53
3.2.1 ISDNExternal.......................... 54
3.2.2 ISDNInternal .......................... 55
3.3 AnaloguePorts.......................... 57
3.3.1 Analogue External (FXO) . . . . . . . . . . . . . . . . . . . . . 57
3.3.2 Analogue Internal (FXS) . . . . . . . . . . . . . . . . . . . . . . 59
Chapter4 VoIP............................. 61
4.1 Settings............................. 61
4.1.1 SIPProvider........................... 61
4.1.2 Locations............................ 69
4.1.3 CodecProfiles.......................... 71
4.1.4 Options............................. 74
Chapter5 Numbering ......................... 76
5.1 TrunkSettings.......................... 76
5.1.1 Trunks ............................. 76
5.1.2 TrunkNumbers.......................... 78
5.1.3 TrunkGroups .......................... 81
5.1.4 X.31 .............................. 82
5.2 UserSettings .......................... 83
5.2.1 Users.............................. 83
5.2.2 ClassofServices......................... 90
5.2.3 Parallel Ringing . . . . . . . . . . . . . . . . . . . . . . . . 104
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5.3 Groups&Teams........................ 105
5.3.1 Teams ............................ 105
5.4 Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . 112
5.4.1 Incoming Distribution . . . . . . . . . . . . . . . . . . . . . . 112
5.4.2 MisdialRouting......................... 115
Chapter6 Terminals.......................... 116
6.1 GigasetPhones ........................ 116
6.1.1 GigasetPhones ........................ 116
6.1.2 GigasetDECT......................... 119
6.2 Otherphones ......................... 123
6.2.1 VoIP............................. 123
6.2.2 ISDN............................. 126
6.2.3 analog ............................ 127
6.2.4 CAPI............................. 130
6.3 Overview........................... 131
6.3.1 Overview........................... 131
Chapter7 CallRouting......................... 132
7.1 Outgoing Services . . . . . . . . . . . . . . . . . . . . . . . 132
7.1.1 DirectCall........................... 132
7.1.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 133
7.1.3 DialControl.......................... 135
7.1.4 Priority Numbers . . . . . . . . . . . . . . . . . . . . . . . . 136
7.2 Automatic Route Selection . . . . . . . . . . . . . . . . . . . . 137
7.2.1 General............................ 137
7.2.2 Interfaces / Provider. . . . . . . . . . . . . . . . . . . . . . . 138
7.2.3 Zones&Routing........................ 139
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Chapter 8 Applications . . . . . . . . . . . . . . . . . . . . . . . . . 141
8.1 Calendar ........................... 141
8.1.1 Calendar ........................... 141
8.1.2 PublicHoliday......................... 144
8.2 Rerouting........................... 145
8.2.1 Rerouting Functions. . . . . . . . . . . . . . . . . . . . . . . 145
8.2.2 Rerouting Applications . . . . . . . . . . . . . . . . . . . . . 149
8.3 Voice Applications . . . . . . . . . . . . . . . . . . . . . . . 150
8.3.1 WaveFiles........................... 151
8.4 System Phonebook . . . . . . . . . . . . . . . . . . . . . . . 152
8.4.1 Entries ............................ 153
8.4.2 Import/Export......................... 154
8.4.3 General............................ 156
8.5 Call Data Records . . . . . . . . . . . . . . . . . . . . . . . 156
8.5.1 Outgoing ........................... 156
8.5.2 Incoming ........................... 157
8.5.3 General............................ 158
8.6 MiniCallCenter ........................ 159
8.6.1 Status............................. 160
8.6.2 Lines............................. 160
8.6.3 Agents ............................ 163
8.6.4 General............................ 164
8.7 DoorcomUnits......................... 164
8.7.1 DoorcomUnits......................... 165
8.7.2 Doorcom Signalling . . . . . . . . . . . . . . . . . . . . . . . 166
8.8 AlarmCalls .......................... 169
8.8.1 AlarmCalls .......................... 169
8.9 Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . 172
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8.9.1 Voice Mail Boxes . . . . . . . . . . . . . . . . . . . . . . . . 172
8.9.2 Status............................. 176
8.9.3 General............................ 177
Chapter9 LAN............................. 179
9.1 IPConfiguration........................ 179
9.1.1 Interfaces........................... 179
9.2 VLAN............................. 183
9.2.1 VLANs ............................ 183
9.2.2 Port Configuration . . . . . . . . . . . . . . . . . . . . . . . 184
9.2.3 Administration......................... 185
Chapter10 Networking......................... 186
10.1 Routes............................ 186
10.1.1 IPv4 Route Configuration . . . . . . . . . . . . . . . . . . . . 186
10.1.2 IPv4 Routing Table . . . . . . . . . . . . . . . . . . . . . . . 191
10.1.3 Options............................ 192
10.2 NAT.............................. 193
10.2.1 NATInterfaces......................... 193
10.2.2 NAT Configuration . . . . . . . . . . . . . . . . . . . . . . . 194
10.3 QoS ............................. 200
10.3.1 QoSFilter........................... 200
10.3.2 QoS Classification . . . . . . . . . . . . . . . . . . . . . . . 203
10.3.3 QoS Interfaces/Policies . . . . . . . . . . . . . . . . . . . . . 206
10.4 AccessRules ......................... 213
10.4.1 AccessFilter ......................... 214
10.4.2 RuleChains.......................... 217
10.4.3 Interface Assignment . . . . . . . . . . . . . . . . . . . . . . 219
10.5 DropIn............................ 220
10.5.1 DropInGroups......................... 220
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Chapter11 Multicast........................... 223
11.1 General............................ 224
11.1.1 General............................ 225
11.2 IGMP............................. 225
11.2.1 IGMP............................. 225
11.2.2 Options............................ 227
11.3 Forwarding .......................... 228
11.3.1 Forwarding .......................... 228
Chapter12 WAN............................. 230
12.1 Internet + Dialup . . . . . . . . . . . . . . . . . . . . . . . . 230
12.1.1 PPPoE............................ 232
12.1.2 PPTP............................. 237
12.1.3 ISDN............................. 241
12.1.4 IPPools............................ 248
12.2 Real Time Jitter Control . . . . . . . . . . . . . . . . . . . . . 249
12.2.1 Controlled Interfaces . . . . . . . . . . . . . . . . . . . . . . 249
Chapter13 VPN............................. 251
13.1 IPSec............................. 251
13.1.1 IPSecPeers.......................... 252
13.1.2 Phase-1 Profiles . . . . . . . . . . . . . . . . . . . . . . . . 266
13.1.3 Phase-2 Profiles . . . . . . . . . . . . . . . . . . . . . . . . 273
13.1.4 XAUTH Profiles . . . . . . . . . . . . . . . . . . . . . . . . 277
13.1.5 IPPools............................ 278
13.1.6 Options............................ 279
13.2 L2TP............................. 282
13.2.1 Tunnel Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 283
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13.2.2 Users............................. 286
13.2.3 Options............................ 290
13.3 PPTP............................. 291
13.3.1 PPTPTunnels......................... 291
13.3.2 Options............................ 297
13.3.3 IPPools............................ 298
13.4 GRE............................. 299
13.4.1 GRETunnels ......................... 299
Chapter14 Firewall........................... 302
14.1 Policies............................ 303
14.1.1 FilterRules .......................... 303
14.1.2 QoS ............................. 306
14.1.3 Options............................ 307
14.2 Interfaces........................... 309
14.2.1 Groups............................ 309
14.3 Addresses........................... 309
14.3.1 AddressList.......................... 309
14.3.2 Groups............................ 310
14.4 Services............................ 311
14.4.1 ServiceList.......................... 311
14.4.2 Groups............................ 313
Chapter 15 Local Services . . . . . . . . . . . . . . . . . . . . . . . 314
15.1 DNS ............................. 314
15.1.1 Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . 316
15.1.2 DNSServers ......................... 318
15.1.3 StaticHosts.......................... 319
15.1.4 Domain Forwarding . . . . . . . . . . . . . . . . . . . . . . . 320
15.1.5 Cache............................. 322
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15.1.6 Statistics ........................... 322
15.2 HTTPS............................ 323
15.2.1 HTTPSServer......................... 323
15.3 DynDNSClient......................... 324
15.3.1 DynDNSUpdate........................ 324
15.3.2 DynDNS Provider. . . . . . . . . . . . . . . . . . . . . . . . 326
15.4 DHCPServer ......................... 327
15.4.1 IP Pool Configuration . . . . . . . . . . . . . . . . . . . . . . 327
15.4.2 DHCP Configuration . . . . . . . . . . . . . . . . . . . . . . 328
15.4.3 IP/MAC Binding . . . . . . . . . . . . . . . . . . . . . . . . 331
15.4.4 DHCP Relay Settings . . . . . . . . . . . . . . . . . . . . . . 332
15.5 CAPIServer.......................... 333
15.5.1 User ............................. 333
15.5.2 Options............................ 334
15.6 Scheduling........................... 335
15.6.1 Trigger............................ 335
15.6.2 Actions............................ 340
15.6.3 Options............................ 350
15.7 Surveillance.......................... 350
15.7.1 Hosts............................. 351
15.7.2 Interfaces........................... 353
15.7.3 PingGenerator......................... 354
15.8 UPnP............................. 355
15.8.1 Interfaces........................... 355
15.8.2 General............................ 356
15.9 HotSpotGateway........................ 357
15.9.1 HotSpot Gateway. . . . . . . . . . . . . . . . . . . . . . . . 358
15.9.2 Options............................ 362
15.10 Wake-On-LAN......................... 362
15.10.1 Wake-On-LAN Filter . . . . . . . . . . . . . . . . . . . . . . 362
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15.10.2 WOLRules .......................... 365
15.10.3 Interface Assignment . . . . . . . . . . . . . . . . . . . . . . 367
Chapter 16 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 368
16.1 Diagnostics.......................... 368
16.1.1 PingTest........................... 368
16.1.2 DNSTest........................... 368
16.1.3 Traceroute Test . . . . . . . . . . . . . . . . . . . . . . . . 368
16.2 Software &Configuration . . . . . . . . . . . . . . . . . . . . . 369
16.2.1 Options............................ 369
16.3 PhoneUpdate......................... 374
16.3.1 Gigaset Phones . . . . . . . . . . . . . . . . . . . . . . . . 375
16.3.2 FirmwareFiles......................... 376
16.3.3 Settings............................ 377
16.4 Reboot............................ 378
16.4.1 SystemReboot......................... 378
Chapter 17 External Reporting . . . . . . . . . . . . . . . . . . . . . 379
17.1 Syslog ............................ 379
17.1.1 SyslogServers......................... 379
17.2 IPAccounting......................... 381
17.2.1 Interfaces........................... 381
17.2.2 Options............................ 382
17.3 AlertService.......................... 383
17.3.1 Alert Recipient . . . . . . . . . . . . . . . . . . . . . . . . . 383
17.3.2 AlertSettings ......................... 384
17.4 SNMP............................. 386
17.4.1 SNMP Trap Options. . . . . . . . . . . . . . . . . . . . . . . 386
17.4.2 SNMP Trap Hosts . . . . . . . . . . . . . . . . . . . . . . . 387
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Chapter18 Monitoring.......................... 388
18.1 Status Information . . . . . . . . . . . . . . . . . . . . . . . 388
18.1.1 Users............................. 388
18.1.2 Teams ............................ 389
18.2 InternalLog.......................... 390
18.2.1 System Messages . . . . . . . . . . . . . . . . . . . . . . . 390
18.3 IPSec............................. 390
18.3.1 IPSecTunnels......................... 391
18.3.2 IPSec Statistics. . . . . . . . . . . . . . . . . . . . . . . . . 392
18.4 Interfaces........................... 393
18.4.1 Statistics ........................... 393
18.5 HotSpot Gateway . . . . . . . . . . . . . . . . . . . . . . . 395
18.5.1 HotSpot Gateway . . . . . . . . . . . . . . . . . . . . . . . 395
18.6 QoS ............................. 395
18.6.1 QoS ............................. 395
Index ............................ 397
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Chapter 1 Assistants
The Assistants menu offers step-by-step instructions for the following basic configuration
tasks:
•First steps
•Internet Access
•VPN
•PBX
Choose the corresponding task from the navigation bar and follow the instructions and ex-
planations on the separate pages of the Assistant.
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Chapter 2 System Management
The System Management menu contains general system information and settings.
You see a system status overview. Global system parameters such as the system name,
date/time, passwords and licences are managed and the access and authentication meth-
ods are configured.
2.1 Status
If you log into the GUI, your device's status page is displayed, which shows the most im-
portant system information.
You see an overview of the following data:
• System status
• Your device's activities: Resource utilisation, active sessions and tunnels
• Status and basic configuration of the LAN, WAN, ISDN, and ADSL interfaces
• Information on plugged add-on modules (if any)
You can customise the update interval of the status page by entering the desired period in
seconds as Automatic Refresh Interval and clicking on the Apply button.
Caution
Under Automatic Refresh Interval do not enter a value of less than 
seconds, otherwise the refresh interval of the screen will be too short to
make further changes!
The menu System Management->Status consists of the following fields:
Fields in the System Information menu
Field Value
Uptime Displays the time past since the device was rebooted.
System Date Displays the current system date and system time.
Serial Number Displays the device serial number.
BOSS Version Displays the currently loaded version of the system software.
Back-up of configura- Indicates whether a backup configuration is available on the
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Field Value
tion on SD card SD card or not.
Last configuration
stored Displays day, date and time of the last saved configuration
(boot configuration in flash).
Night Mode Status Indicates whether your device is in the normal mode ( ) or
in night mode ( ).
Fields in the Resource Information menu
Field Value
CPU Usage Displays the CPU usage as a percentage.
Memory Usage Displays the usage of the working memory in MByte in relation
to the available total working memory in MByte. The usage is
also displayed in brackets as a percentage.
Memory Card Shows the status of any optional external memory card that
has been inserted, and the size of the memory in GBytes or
MBytes.
Active Sessions (SIF,
RTP, etc... )
Displays the total of all SIF, TDRC, and IP load balancing ses-
sions.
Active IPSec Tunnels Displays the number of currently active IPSec tunnels in rela-
tion to the number of configured IPSec tunnels.
Fields in the Modules menu
Feld Wert
DSP Module Shows the type of plugged DSP module if any. An acquired fax
licence, if any, can be displayed.
Fields in the Physical Interfaces menu
Field Value
Interface -Connection
Information -Link
The physical interfaces are listed here and their most important
settings are shown. The system also displays whether the in-
terface is connected or active.
Interface specifics for Ethernet interfaces:
• IP address
• Netmask
• Not configured
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Field Value
Interface specifics for ISDN interfaces:
• Configured
• Not configured
Interface specifics for xDSL interfaces:
• Downstream/Upstream Line Speed
Fields in the WAN Interfaces menu
Field Value
Description -Connec-
tion Information -Link
All the WAN interfaces are listed here and their most important
settings are shown. The system also displays whether the in-
terface is active.
2.2 Global Settings
The basic system parameters are managed in the Global Settings menu.
2.2.1 System
The System Management->Global Settings->System menu is used for entering your
system's basic data.
The System Management->Global Settings->System menu consists of the following
fields:
Fields in the menu Basic Settings
Field Value
System Name Enter the system name of your device. This is also used as the
PPP host name.
A character string of up to 255 characters is possible.
The device type is entered as the default value.
Location Enter the location of your device.
Contact Enter the relevant contact person. Here you can enter the e-
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Field Value
mail address of the system administrator, for example.
A character string of up to 255 characters is possible.
Maximum Number of
Syslog Entries
Enter the maximum number of syslog messages that are
stored internally in the device.
Possible values are to .
The default value is . You can display the stored messages
in Monitoring->Internal Log.
Maximum Message
Level of Syslog
Entries
Select the priority of system messages above which a log
should be created.
System messages are only recorded internally if they have a
higher or identical priority to that indicated, i.e. all messages
generated are recorded at syslog level .
Possible values:
•: Only messages with emergency priority are re-
corded.
•: Messages with emergency and alert priority are re-
corded.
•: Messages with emergency, alert and critical pri-
ority are recorded.
•: Messages with emergency, alert, critical and error
priority are recorded.
•: Messages with emergency, alert, critical, error and
warning priority are recorded.
•: Messages with emergency, alert, critical, error,
warning and notice priority are recorded.
• (default value): Messages with emergency,
alert, critical, error, warning, notice and information priority
are recorded.
•: All messages are recorded.
Maximum Number of
Accounting Log
Entries
Enter the maximum number of login process entries that are
stored internally in the device.
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Field Value
Possible values are to .
The default value is 
Transfer to busy subscriber
You can define in the configuration whether a call can be transferred to a busy subscriber
or, if it is off, that the caller will hear the engaged tone so that the call is terminated. Other-
wise the caller is held and hears the ringing tone or the on-hold music. If the destination
subscriber hangs up, the held subscriber hears the ringing tone. The destination sub-
scriber is called and can take the held call.
Fields in the menu System Settings
Field Value
Transfer Signalling Specify how the call is to be transferred to an internal exten-
sion.
Possible values:
•     (the default value): Caller hears
the ringing tone while being transferred.
• !  " #$%&: The caller hears the sys-
tem's on-hold music while being transferred.
Transfer to busy ex-
tension
Set whether a caller may be transferred to a busy subscriber.
The function is activated with ".
The function is disabled by default.
Rerouting to Number Set the destination to which incoming calls should be diverted
to, e. g. in the case of a misdial.
Possible values:
• ' (! ): The caller hears the engaged tone by
default and cannot be redirected to a destination.
•*+! ,: By default, the incoming call is
routed to the number selected.
The default value is the preset internal number - #)
&.
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Field Value
Interconnect external
calls
When brokering with two external subscribers, select whether
they are to be connected after you hang up.
The function is activated with ".
The function is disabled by default.
Country settings
Your business is an international company with subsidiaries in several countries. Despite
the differences in network implementation in the different countries, you want to use the
same system in each subsidiary. By setting the respective country variants, the system
can be adjusted to the particular features of the network in the required country.
As the system requirements vary from country to country, the functionality of certain fea-
tures needs to be customised. The basic settings for different country variants are stored
in the system.
Fields in the menu Country Settings
Field Value
Country Profile Select the country in which you want to use the system.
Note: This does not change the language of the text in the sys-
tem menu of system telephones.
Possible values:
•! " (default value)
•""
•. (
•(/
•
•0
•!12
•34
•
•5
•6
•7!
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Field Value
•3 89
•:!0
•34;
•6!0
•$!9<
•"
Display Language Select the language you require for the system menu.
The system provides the system telephones with a special
menu - the system menu - with typical system functions. The
displays in the system menu may be in a variety of languages.
These language displays do not depend on the settings in the
individual system telephones.
Possible values:
•! (default value)
•!
•
International Prefix /
Country Code
Enter the country code.
You need this entry if, e. g., you wish to automatically generate
an international number under SIP Provider. You dial, as usu-
al, the national prefix e. g. 05151 909999 and the system then
automatically dials [phone]. If you fail to enter the
country code, you may misdial, as the system will then dial
[phone]. Without the entry Generate international
phone number and International Prefix / Country Code, the
full number plus the country code always has to be dialled in
the case of SIP providers.
Note: Not every SIP provider supports this setting.
National Prefix / City
Code
Enter the national prefix and the area code for the location
where your system is installed. With a point-to-point ISDN ac-
cess, this area code is essential, because otherwise e. g. no
automatic external callback is possible.
The menu Advanced Settings consists of the following fields:
Fields in the menu Charge Settings
2 System Management Gigaset Communications GmbH
8 hybird 120 Gigaset Edition