Grandstream Networks GXE5102 User manual

Grandstream Networks, Inc.
www.grandstream.com
Grandstream Networks, Inc.
GXE5102/5104/5108/5116
All-in-one Hybrid IPPBX Appliance
User Manual

Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 1 of 52
GXE5102/5104/5108/5116 User Manual
Index
CHANGE LOG ...........................................................................................5
FIRMWARE VERSION 1.0.0.19............................................................................................................5
WELCOME.................................................................................................6
PRODUCT OVERVIEW..............................................................................7
FEATURE HIGHTLIGHTS.....................................................................................................................7
TECHNICAL SPECIFICATIONS............................................................................................................7
INSTALLATION........................................................................................10
EQUIPMENT PACKAGING .................................................................................................................10
CONNECTING YOUR GXE5102/5104/5108/5116..............................................................................10
SAFETY COMPLIANCES....................................................................................................................12
WARRANTY.........................................................................................................................................12
GETTING TO KNOW GXE5102/5104/5108/5116.....................................13
USING THE LCD MENU......................................................................................................................13
NAVIGATION IN LCD MENU........................................................................................................13
LCD MENU OPTIONS..................................................................................................................13
USING THE WEB GUI.........................................................................................................................14
ACCESSING WEB GUI.......................................................................................................................14
SAVING AND APPLYING CHANGES..................................................................................................15
GXE5102/5104/5108/5116 CONFIGURATIONS.......................................16
STATUS PAGE DEFINITIONS.............................................................................................................16
STATUS/PBX STATUS.................................................................................................................16
STATUS/SYSTEM STATUS..........................................................................................................17
STATUS/CDR ...............................................................................................................................18
PBX PAGE DEFINITIONS...................................................................................................................18
BASIC/EXTENSIONS...................................................................................................................18
BASIC/ANALOG TRUNKS...........................................................................................................20
BASIC/VOIP TRUNKS..................................................................................................................20
BASIC/OUTBOUND ROUTES.....................................................................................................21
BASIC/ZERO CONFIG.................................................................................................................21
CALL CONTROL/CONFERENCE................................................................................................22
CALL CONTROL/IVR...................................................................................................................23

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CALL CONTROL/VOICEMAIL......................................................................................................25
CALL CONTROL/VOICEMAIL GROUPS.....................................................................................25
CALL CONTROL/RING GROUP..................................................................................................25
CALL CONTROL/PAGE AND INTERCOM GROUPS..................................................................26
CALL CONTROL/FOLLOW ME ...................................................................................................27
CALL CONTROL/CALL QUEUE ..................................................................................................28
INTERNAL OPTIONS/GENERAL ................................................................................................30
INTERNAL OPTIONS/CALL FEATURES.....................................................................................31
INTERNAL OPTIONS/MUSIC ON HOLD.....................................................................................32
INTERNAL OPTIONS/IVR PROMPT ...........................................................................................33
INTERNAL OPTIONS/FAX T.38...................................................................................................34
INTERNAL OPTIONS/RTP SETTINGS........................................................................................34
INTERNAL OPTIONS/HARDWARE CONFIG..............................................................................34
INTERNAL OPTIONS/STUN MONITOR......................................................................................35
INTERNAL OPTIONS/IAX GENERAL..........................................................................................35
INTERNAL OPTIONS/CODECS ..................................................................................................36
INTERNAL OPTIONS/IAX JITTER BUFFER ...............................................................................36
INTERNAL OPTIONS/IAX REGISTRATION................................................................................37
INTERNAL OPTIONS/IAX SECURITY.........................................................................................37
SIP SETTINGS/GENERAL...........................................................................................................37
SIP SETTINGS/SIP JITTER BUFFER..........................................................................................38
SIP SETTINGS/SIP MISCELLANEOUS.......................................................................................39
SIP SETTINGS/SIP SESSTION TIMER.......................................................................................39
SIP SETTINGS/SIP TLS AND TCP SETTINGS...........................................................................39
SIP SETTINGS/SIP NAT ..............................................................................................................40
SIP SETTINGS/SIP ToS ...............................................................................................................41
SIP SETTINGS/DEBUG NOTIFY.................................................................................................42
SETTINGS PAGE DEFINATIONS.......................................................................................................42
SETTINGS/NETWORK SETTINGS.............................................................................................42
SETTINGS/CHANGE PASSWORD .............................................................................................43
SETTINGS/LDAP SERVER..........................................................................................................43
SETTINGS/HTTP SERVER..........................................................................................................43
SETTINGS/EMAIL SETTINGS.....................................................................................................44
SETTINGS/TIME SETTINGS.......................................................................................................44
MAINTENANCE PAGE DEFINATIONS...............................................................................................45
SYSLOG.......................................................................................................................................45
UPGRADE....................................................................................................................................46
MAINTENANCE/BACKUP............................................................................................................47
MAINTENANCE/RESET AND REBOOT......................................................................................47
MAINTENANCE/TROUBLESHOOTING......................................................................................48

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UPGRADING GXE5102/5104/5108/5116.................................................49
UPGRADE FROM NETWORK............................................................................................................49
UPLOAD FIRMWARE LOCALLING ....................................................................................................49
NO LOCAL FIRMWARE SERVERS....................................................................................................50
EXPERIENCING THE GXE5102/5104/5108/5116....................................51
Table of Tables
GXE5102/5104/5108/5116 User Manual
Table 1: GXE5102/5104/5108/5116 TECHNICAL SPECIFICATIONS..........................................................7
Table 2: GXE5102/5104 EQUIPMENT PACKAGING .................................................................................10
Table 3: GXE5108/5116 EQUIPMENT PACKAGING .................................................................................10
Table 4: GXE5102/5104/5108/5116 LCD MENU OPTIONS.......................................................................13
Table of Figures
GXE5102/5104/5108/5116 User manual
Figure 1: GXE5104 Front View...................................................................................................................10
Figure 2: GXE5104 Back View.................................................................................................................... 11
Figure 3: GXE5102/5104/5108/5116 Web GUI - Login...............................................................................14
Figure 4: Status->PBX Status .....................................................................................................................16
Figure 5: Status->System Status -> Disk Usage.........................................................................................17
Figure 6: Status->System Status -> CDR ...................................................................................................18
Figure 7: Status->System Status -> CDR Statistics....................................................................................18
Figure 8: PBX->Basic->Extensions.............................................................................................................19
Figure 9: Create New User .........................................................................................................................19
Figure 10: Create New Analog Trunk..........................................................................................................20
Figure 11: Create New SIP/IAX Trunk ........................................................................................................20

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Figure 12: Create New Calling Rule ...........................................................................................................21
Figure 13: Zero Config: Auto Provision Setting...........................................................................................22
Figure 14: Zero Config: Provisioned Devices .............................................................................................22
Figure 15: Create New Conference Bridge.................................................................................................23
Figure 16: Create New IVR.........................................................................................................................24
Figure 17: Voicemail Settings......................................................................................................................25
Figure 18: Voicemail Groups Settings.........................................................................................................25
Figure 19: Ring Group Settings...................................................................................................................26
Figure 20: Paging/Intercom Group Settings................................................................................................27
Figure 21: Follow Me Settings.....................................................................................................................28
Figure 22: Call Queue Settings...................................................................................................................29
Figure 23: Extension Preferences...............................................................................................................30
Figure 24: Call Features..............................................................................................................................32
Figure 25: Music On Hold Settings .............................................................................................................33
Figure 26: IVR Prompt Settings ..................................................................................................................33
Figure 27: FAX Settings..............................................................................................................................34
Figure 28: Hardware Configuration: Advanced Settings.............................................................................35
Figure 29: Hardware Configuration: Advanced Settings.............................................................................42
Figure 30: LDAP Server Configurations......................................................................................................43
Figure 31: HTTP Server Configurations......................................................................................................44
Figure 32: Email Settings............................................................................................................................44
Figure 33: Syslog Settings ..........................................................................................................................46
Figure 34: Backup.......................................................................................................................................47
Figure 35: Reset and Reboot......................................................................................................................48
Figure 36: Ethernet Capture........................................................................................................................48
Figure 37: Local Upgrade............................................................................................................................49

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CHANGE LOG
This section documents significant changes from previous versions of GXE5102/5104/5108/5116 user
manuals. Only major new features or major document updates are listed here. Minor updates for
corrections or editing are not documented here.
FIRMWARE VERSION 1.0.0.19
•This is the initial version.

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WELCOME
Thank you for purchasing Grandstream GXE5102/5104/5108/5116. GXE5102/5104/5108/5116 is an
innovative, all-in-one hybrid IP PBX appliance designed for small to medium business. Powered by an
advanced hardware platform with robust system resources, the GXE5102/5104/5108/5116 offers a highly
versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and
video surveillance application needs. Incorporating industry-leading features and performance, the
GXE5102/5104/5108/5116 offers quick setup, deployment with ease and unrivaled reliability all at an
unprecedented price point.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXE5102/5104/5108/5116 as it may cause damage
to the products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
•1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing
•Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports, and up to 50 SIP trunk
options
•Gigabit network port with integrated PoE, USB, SD; integrated NAT router with advanced QoS support
(GXE5102 only)
•Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723, G.726,
G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38)
•Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC)
•Supports up to 60 concurrent calls and up to 32 conference attendees
•Flexible dial plan, call routing, site peering, call recording
•Automated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy
deployment
•Hardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and
HTTPS
TECHNICAL SPECIFICATIONS
Table 1: GXE5102/5104/5108/5116 TECHNICAL SPECIFICATIONS
Interfaces
Analog Telephone FXS Ports 2 ports
PSTN Line FXO Ports 2 ports (GXE5102); 4 ports (GXE5104);
8 ports (GXE5108); 16 ports (GXE5116)
Network Interfaces Single or Dual (GXE5102 only) 10M/100M/1000M RJ45 Ethernet port
(s) with integrated PoE Plug (IEEE 802.3at-2009)
NAT Router Yes (GXE5102 only)
Peripheral Ports USB, SD
LED Indicators Power/Ready, Network, PSTN Line, USB, SD
LCD Display 128x32 graphic LCD with DOWN and OK button
Reset Switch Yes
Voice/Video Capabilities

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Voice-over-Packet
Capabilities LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection &
auto-switch to G.711
Voice and Fax Codecs G.711 A-law/U-
law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM; T.38
Video Codecs H.264, H.263, H.263+
QoS Layer 3 QoS
Signaling and Control
DTMF Methods In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play TFTP/HTTP/HTTPS, auto-discovery and auto-
provisioning of
Grandstream IP endpoints
Network Protocols TCP/UDP/IP, RTP/RTCP, ICM
P, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS/SIP
Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply Output: 12VDC, 1.5A;
Input:n 100-240VAC, 50-60Hz
Environmental Operating: 32 - 104
o
F / 0 - 40
o
C, 10-90% (non-condensing);
Storage: 14 - 140oF / -10 - 60oC
Dimensions GXE5102/5104: 226mm (L) x 155mm (W) x 34.5mm (H)
GXE5108/5116: 440mm (L) x 185mm (W) x 44mm (H)
Mounting Wall mount and Desktop
Additional Features
Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 -
BT, NTT Japan
(pending)
Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination
Call Center Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto
Attendant Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
Up to 30 (GXE5102), 45 (GXE5104), or 60 (GXE5108/5116)

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simultaneous calls
Conference Bridges Up to 3 (GXE5102/5104) or 6 (GXE5108/GXE5116) password-protected
conference bridges allowing up to 25 (GXE5102/5104) or 32
(GXE5108/5116) simultaneous PSTN or IP participants
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom etc
Compliance FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
ITU-T K.21 (Basic Level); UL 60950 (power adapter)

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INSTALLATION
EQUIPMENT PACKAGING
Table 2: GXE5102/5104 EQUIPMENT PACKAGING
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Start Guide Yes (1)
Table 3: GXE5108/5116 EQUIPMENT PACKAGING
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Start Guide Yes (1)
Wall Mount Yes (2)
Screws Yes (6)
CONNECTING YOUR GXE5102/5104/5108/5116
The following example shows GXE5104 connection.
Figure 1: GXE5104 Front View
LCD
Navigation Keys
LED Indicators

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Figure 2: GXE5104 Back View
To set up the GXE5102/5104 (WAN port and LAN port), follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the GXE5102/5104;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the GXE5102/5104.
Insert the main plug of the power adapter into a surge-protected power outlet;
4. Let the GXE5102/5104 boot up for the first time. You will know it is finished with the boot process when
the LCD is on. The model and hardware information will show up in the LCD.
5. Once connected to network, the Network LED indicator is solid green and the LCD shows up the IP
address;
6. Connect PSTN lines from the wall jack to the FXO ports, and analog lines (phone and fax) the FXS
ports. IP phones will be connected in a later step.
To set up the GXE5108/5116 (LAN port only), follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the GXE5108/5116;
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub;
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the GXE5108/5116.
Insert the main plug of the power adapter into a surge-protected power outlet;
4. Let the GXE5108/5116 boot up for the first time. You will know it is finished with the boot process when
the LCD is on. The model and hardware information will show up in the LCD.
5. Once connected to network, the Network LED indicator is solid green and the LCD shows up the IP
address;
6. Connect PSTN lines from the wall jack to the FXO ports, and analog lines (phone and fax) the FXS
ports. IP phones will be connected in a later step.
WAN Port
Reset
LAN Port
USB Port
SD Card Slot
DC 12V
FXS Port
FXO Port
Ground

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SAFETY COMPLIANCES
The GXE5102/5104/5108/5116 complies with FCC/CE and various safety standards. The
GXE5102/5104/5108/5116 power adapter is compliant with the UL standard. Use the universal power
adapter provided with the GXE5102/5104/5108/5116 package only. The manufacturer’s warranty does not
cover damages to the device caused by unsupported power adapters.
WARRANTY
If the GXE5102/5104/5108/5116 was purchased from a reseller, please contact the company where the
device was purchased for replacement, repair or refund. If the device was purchased directly from
Grandstream, contact the Grandstream Sales and Service Representative for a RMA (Return Materials
Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty
policy without prior notification.
Warning:
Use the power adapter provided with the GXE5102/5104/5108/5116. Do not use a different power adapter
as this may damage the device. This type of damage is not covered under warranty.

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GETTING TO KNOW GXE5102/5104/5108/5116
USING THE LCD MENU
NAVIGATION IN LCD MENU
•Default LCD display. By default, when the device is powered on, the LCD will show device model,
hardware version and IP address.
•Enter Menu. Press "Down" or "OK" button to start browsing menu options.
•Navigate in the menu options. Press the "Down" arrow key to browser different menu options.
•Select menu entries. Press the "OK" button to select an entry.
•Exit. There is "Back" option in the menu. Select it to go back to previous menu.
•The LCD will come back to default display after being idle in menu for more than 20 seconds.
LCD MENU OPTIONS
The following table shows the LCD menu options.
Table 4: GXE5102/5104/5108/5116 LCD MENU OPTIONS
View Events •Critical Events
•Other Events
Device Info •Hardware: Hardware version number
•Software: Software version number
•P/N: Part number
•MAC: MAC address
•Uptime: System up time
Network Info •Mode: DHCP, Static IP, or PPPoE
•IP: IP address
•Subnet Mask
Network Menu •LAN Mode
Select LAN mode as DHCP, Static IP or PPPoE
Factory Menu •LCD Test Patterns

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•Fan Mode: Auto or On
•Language Test
USING THE WEB GUI
The GXE5102/5104/5108/5116 embedded Web server responds to HTTP/HTTPS GET/POST requests.
Embedded HTML pages allow users to configure the GXE through a Web browser such as Microsoft’s IE,
Mozilla Firefox, Google Chrome and etc.
Figure 3: GXE5102/5104/5108/5116 Web GUI - Login
ACCESSING WEB GUI
To access the Web GUI:
1. Connect the computer to the same network as the GXE5102/5104/5108/5116;
2. Make sure the GXE is turned on and shows its IP address on the LCD;
3. Open a Web browser on your computer;
4. Enter the GXE’s IP address in the address bar of the browser. The Web GUI URL format is:
http(s)://GXE-IP-Address:Port

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where the GXE-IP-Address is the IP address displayed on the GXE5102/5104/5108/5116 LCD. By
default, the protocol is HTTPS and the Port number is 8089.
For example, if the GXE LCD shows 192.168.40.167, please enter:
https://192.168.40.167:8089
5. Enter the administrator’s login and password to access the Web Configuration Menu. The default
administrator's username and password is "admin" and "admin".
SAVING AND APPLYING CHANGES
After configuring from web GUI options, click on to save the change. Then click on "Apply
Changes" button (if displayed) on the top right of the web page to submit the changes. Follow the
prompted message to reboot the GXE if it's required.

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GXE5102/5104/5108/5116 CONFIGURATIONS
This section describes the options in the GXE5102/5104/5108/5116 Web GUI.
•Status: Displays PBX status, System Status and CDR.
•PBX: To configure extensions, trunks, call control options (inbound routes, conference, IVR, Ring
Group and etc), internal options (call features, music on hold, IVR Prompt, FAX and etc), IAX Settings
and SIP Settings.
•Settings: To configure network settings, change password, LDAP Server, HTTP Server, Email
Settings and Time Settings.
•Maintenance: To configure syslog, upgrade, backup, reset, reboot, and perform troubleshooting.
STATUS PAGE DEFINITIONS
STATUS/PBX STAT US
In PBX Status page, there are different sections to display status for Trunks, Extensions, Queues,
Conference Rooms, Interfaces and Parking lot.
Figure 4: Status->PBX Status

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STATUS/SYSTEM STATUS
Status ->System Status -> General
Model Product model of the GXE.
Part Number Product part number.
System Time System time of the GXE.
Up Time System up time since the last reboot.
Idle Time System idle time since the last reboot.
Boot Boot version.
Core Core version.
Base Base version.
Program Program version. This is the main software release version.
Recovery Recovery version.
Status -> System Status -> Network
MAC Address Global unique ID of device, in HEX format. The MAC address will be
used for
provisioning and can be found on the label coming with original box and on the label
located on the back of the device.
IPAddress IP address of the device.
Gateway Default gateway of the device.
Subnet Mask Subnet mask of the device.
DNS DNS Server of the device.
Status -> System Status -> Disk Usage
Disk cfg Displays total, available and used space for disk cfg.
Disk data Displays total, available and used space for disk data.
Status -> System Status -> Resource Usage
CPU Usage Displays percentage of CPU usage.
Memory Usage Display available and used space for memory.
Figure 5: Status->System Status -> Disk Usage

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S TAT U S / CDR
CDR status page shows call detail information as well as statistics. This can be used for business analysis.
Figure 6: Status->System Status -> CDR
Figure 7: Status->System Status -> CDR Statistics
PBX PAGE DEFINITIONS
BASIC/EXTENSIONS
In this page, users could view, create, edit and delete extensions. The extension status will show in the list
with Caller ID Name, IP: Port, connection status and etc.

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Figure 8: PBX->Basic->Extensions
Click on "Create New User" button, the following window will show.
Figure 9: Create New User