Gigaset N870E IP PRO Quick guide

Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / cover_front_admin.fm / 12/9/21
pro
N870 / N870E IP PRO
Multicell System
Installation, configuration and operation

Template Module, Version 2.1, 11.08.2020 / Template Module, Version 1.2, - 11.09.2018
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Gigaset DECT IP PRO devices – overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
N870 IP PRO Multicell System – Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
N870 IP PRO installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Planning your DECT wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
N870 IP PRO – overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
N870E IP PRO – base station with external antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Package content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing to use the telephone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mounting the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Integrator (large installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Defining the device role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Operation hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Light emitting diodes (LED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Resetting base stations to factory settings via power procedure . . . . . . . . . . . . . . . . . . . . . . . . 25
Emergency reset to factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
The web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Web configurator menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
IP and VLAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
DECT manager configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
DECT manager administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
DECT manager registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
DECT manager synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Base stations administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Base station synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Provider and PBX profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configuring provider or PBX profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Mobile devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Mobile devices administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Handset Registration Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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Telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
General VoIP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
XSI services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Online directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Corporate online directories (LDAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Online directories in XML format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Online directories – XSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Central phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
XHTML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Application-Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Web configurator access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Provisioning and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Save and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Reboot and reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
DECT settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Diagnostics and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Base station events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Incidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
System log and SNMP manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using a handset connected to an N870 IP PRO base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Accepting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Conversation with three participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Message indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Using directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
LDAP directory – configuration example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Access to the LDAP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Display on the handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

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Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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Gigaset DECT IP PRO devices – overview
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Gigaset DECT IP PRO devices – overview
Gigaset PRO DECT IP devices combine the possibilities of IP telephony with the use of DECT
phones. They offer scalable telephone solutions for different company sizes and requirements.
N610 IP PRO Single cell, 8 handsets, 8 simultaneous calls
Repeater support for range extension (up to 6)
N670 IP PRO Single cell, 20 handsets, 8 simultaneous calls
Possible upgrades:
•to a mini multicell system (3 base stations) for range extension
•to a device in an N870 IP PRO Multicell System via license key
N870 IP PRO Multicell system
Small: 10 base stations, 50 handsets, 20 simultaneous calls
Medium: 60 base stations, 250 handsets, 60 simultaneous calls
Possible upgrade to a large system with up to 6000 base stations, 20000 hand-
sets, 6000 simultaneous calls via license key.
Number of parallel calls
Number of
handsets
6000
60
8
8 20 250 Up to 20000
N870 IP PRO Multicell System
(large installation)
N610 IP PRO N670 IP PRO
N870 IP PRO Multicell System
(medium installation)
License
License
N870 IP PRO Multicell System
(small installation)
50
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N870 IP PRO Multicell System – Introduction
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N870 IP PRO Multicell System – Introduction
N870 IP PRO is a DECT multicell system for connecting DECT base stations to a VoIP PBX.
Components
The following illustration shows the components of the N870 IP PRO Multicell System:
DECT integrator
Central management and configuration unit of the DECT multicell system.
The DECT integrator
•contains the central database for the DECT subscribers and base stations
•provides a web interface for configuring the entire cordless system
•enables access for configuration of all DECT managers and their base stations
DECT manager
Management station for a group of base stations. At least one DECT manager must be used in
every installation.
The DECT manager
•manages synchronisation of the base stations within clusters
•acts as an application gateway between SIP and DECT signalising
•controls the media path from the phone system to the relevant base stations
Configuring DECT managers p. 36
Units of the multi-cell system are available in two variants: N870 IP PRO with internal
antennas and N870E IP PRO with external antennas (¢p. 15).
DECT integrator
DECT manager
Base stations
Handsets
Central management station for each
installation
Management station for a group of
base stations
DECT radio cells providing connec-
tion channels for handsets
Accepting or initiating calls, using
roaming and handover
PBX

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DECT base stations
•form the wireless cells of the DECT phone network
•provide media processing from the handsets directly to the phone system
•make available connection channels for the handsets (the number is dependent on various
factors, such as bandwidth approved, ¢p. 11)
Configuring the base stations p. 48
Handsets
•Many handsets are connected per DECT manager and many DECT calls can be held simulta-
neously (VoIP calls, and phone book or Info Centre accesses). Information on the functions of
certain handsets on Gigaset base stations is available from wiki.gigasetpro.com.
•Subscribers can accept or initiate calls in all DECT cells with their handset (Roaming), and can
also switch between the DECT cells during a call (Handover). A handover is only possible
when the cells are synchronised.
Configuring handsets p. 74
Detailed information about approved Gigaset handsets can be found in the relevant user guide.
These are provided on the Internet at wiki.gigasetpro.com.
Phone system
Connect your DECT phone system to a VoIP phone system, e.g.:
•your own PABX (on-premise solution)
•a virtual phone system from an external provider (Cloud solution, hosted PBX)
•VoIP provider
The phone system
•establishes the connection to a public phone network
•enables central management of phone connections, directories, network mailboxes, . . .

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N870 IP PRO Multicell System – Introduction
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The DECT network
The DECT network comprises the overall radio area of the multicell system in which the users can
make and receive calls using their handsets.
A specific DECT manager manages the whole or a part of the DECT network, one DM zone. It can
comprise one or more clusters.
Clusters
A cluster defines a set of base stations of a DECT manager that shall synchronise in order to
perform handover, roaming and overload balancing for handsets.
Synchronisation
Handover and overload balancing can only be provided by synchronised base stations.
Base stations follow a common synchronisation source in order to synchronise within a cluster.
This could be a base station of the cluster (sync level 1) or a common external synchronisation
source ( p. 50).
Handover A handset switches to a new base station during a call.
Roaming A handset in idle mode is connected to the DECT network via a new base.
Overload balancing A DECT connection (for a call or other administrative or customer
purpose) is not set up at the current base station, which is fully loaded
with active DECT or media connections, but via a neighbour base station,
which has free resources to setup/accept the new DECT connection.
Overload balancing is only possible inside a DECT manager zone.
DM 1
Base 1
Base 2
DECT network
Switch
DM 1
DM 1 sync
cluster
DECT manager
cluster synchro-
nisation
Integrator Administration
DM 2
Base 1
DM 2
DM 2 sync
cluster 1
DM 2 sync
cluster 2
. . .
. . .
Base n

Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / introduction.fm / 12/9/21
Template Module, Version 2.1, 11.08.2020 / Template Module, Version 1.2, - 11.09.2018
N870 IP PRO Multicell System – Introduction
9
One DECT manager manages at least one cluster. In some cases, not all base stations connected
to one DECT manager can be synchronised for location specific reasons. To organize synchroni-
sation just within a subset of base stations connected to one DECT manager, a DECT manager
can form multiple clusters ( p. 50).
In multiple DECT manager installations, cross-cluster synchronisation is possible via DECT
manager synchronisation ( p. 43).
If the DECT connection between specific base stations seems to be not reliable enough,synchro-
nisation can also take place via LAN ( p. 52).
N870 IP PRO installations
Different build levels of the N870 IP PRO can be installed.
Small an medium installations
Small installations
•Integrator, DECT manager and a base station are together at
the same device.
•Up to 9 further base stations can be managed.
•Up to 50 handsets can be registered.
PABX
DECT base stations
N870 IP PRO
Configuration from
web interface
LAN
IP phones
Gigaset handsets
DECT integrator /
DECT manager
Handover & roaming
INT
DM
BS 1
BS
2. . . .. . . BS 10
. . . . . . . . . .
50
12...

Template Module, Version 2.1, 11.08.2020 / Template Module, Version 1.2, - 11.09.2018
N870 IP PRO Multicell System – Introduction
Gigaset N870 IP PRO / ALL UK en / A31008-XXXXX-XXXX-X-XX / introduction.fm / 12/9/21
10
Medium installations
•Integrator and DECT manager are together at the same
device. No base station is enabled at this device.
•Up to 60 base stations can be managed.
•Up to 250 handsets can be registered.
Large installations
In a large installation the integrator is available as an own system component. An integrator is
needed when:
•the system comprises more than 250 handsets
•you need more then 60 DECT base stations
•you want to manage more than one DECT manager via one web-interface
•you want to roam with the DECT handsets between multiple DECT managers/locations
INT
DM
. . . . .
. . . . . . . . . .
250
1
BS
1BS 2BS 60
2...
PABX
DECT base stations
N870 IP PRO
Configuration
from web
interface
LAN
IP phones
Gigaset
handsets
DECT integrator
(virtual machine)
Handover & roaming
DECT
manager