ooma telo User manual

Quick Start Guide
700-0192-100
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Ooma Telo®Air Package Contents
ab
Ooma Telo Air AC AdapterEthernet Cable
03 Introduction
04 Step 1: Get the Ooma Setup App
05 Step 2: Activate Your Account
06 Step 3: Connect Your Telo to the Internet
07 Step 4: Connect a Phone
08 Congratulations, You’re Done!
09 What’s Next?
10 Ooma Usage Guide
11 Ooma Premier
12 Quick Reference
14 Troubleshooting
15 Add-Ons for Ooma Telo
16 Alternative Wi-Fi Setup
17 Connecting Your Telo Using Ethernet
19 Fax and Home Wiring Setup Options
2 3
Table of Contents
Installing Ooma is easy!
In fact, most users are up and calling in less than 15 minutes.
This guide will walk you through the basics of setting up your
Ooma Telo Air. It will also introduce you to the basics of using
your Ooma service.
Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (Canada)
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The easiest way to set up your Telo is with your iPhone or Android smartphone.
Visit the app store on your phone and search for the “Ooma Setup” app.
Install the app and follow the instructions.
If you don’t have a smartphone or cannot install the app, you can visit ooma.com/activate
on your computer. Follow the alternate instructions on that site to activate your account
and set up your Telo.
Get the Ooma Setup App
Step 1
4 5
The Ooma Setup app will guide you through the necessary steps to activate your account.
You will need to provide your 911 address and select a phone number.
Again, if you don’t have a smartphone or cannot install the app, go to ooma.com/activate on your
computer and follow the alternate instructions to activate your account and set up your Telo.
Activate Your Account
Step 2
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The Ooma Setup app contains instructions that will guide you through connecting
to the Internet. You can connect it to the Internet in two dierent ways:
If you need additional assistance, you can nd alternate instructions for Wi-Fi setup on page 16
of this booklet. Instructions for Ethernet setup can be found on pages 17 and 18.
Connect your Telo Air to the Internet
Step 3
6 7
Wi-Fi connection
OR
Ethernet connection
Using an existing corded or cordless phone, plug the
other end of the cord into the PHONE port.
Connect a Phone
Step 4
If you have purchased
on Ooma HD2 or HD3
handset bundle, see
the separate guide for
instructions to set it up.
Corded or
Cordless Phone
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Your Telo is ready to be used once the Ooma
logo lights blue. Pick up the phone and listen for
the Ooma dialtone to conrm that your setup is
complete. If you connected a computer to complete
your Wi-Fi setup, you disconnect it now.
Place your rst phone call
Pick up the phone you connected to the Ooma Telo
and dial just like you always do. Call a friend or
family member and experience rsthand the quality
of Ooma PureVoice™ technology. While you are at it,
you might want to tell them about Ooma!
Set up your voicemail
Pick up the phone connected to the Ooma Telo and
press the key on the Telo.
The system will walk you through conguring your
account and recording a personal greeting.
Check out My Ooma
Access your online control panel at
my.ooma.com. you’ll unlock the capabilities
of your system:
• Check voicemail and call logs
• Congure preferences and set up
advanced features
• Update your 911 address
• Purchase additional services and add-ons
• And much more!
The rst time you log in, our Setup Wizard will
help congure our most popular features.
Congratulations, You’re Done!
If your Telo needs a software upgrade,
the Ooma logo will blink purple while it
is downloading the newest version.
This may take 5-10 minutes.
Do not unplug the Telo while it is upgrading. It will
automatically reboot after the upgrade is done.
8 9
Transfer your phone number
In most areas, you can port your existing number to Ooma for a one-time fee.
You must maintain your current phone service until the porting process is
completed, which usually takes about 1-3 weeks. To check availability, to
learn more, or to get started, please visit: my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your
home phone service ring on all cylinders.
See the Ooma Premier section for an overview of our most popular features.
To learn more about all the features and benets included in Ooma Premier,
go to: my.ooma.com/premier
What’s Next?
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Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number. To answer a call,
pick up the phone when it rings as you normally would.
Call-waiting
Switch to a second incoming call by pressing the Flash
key on your telephone handset. The current call will
automatically be put on hold. To switch back, press the
Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
*6 7 before you dial out. To disable caller-ID for all
calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 9 1 1 to reach rst
responders. For your safety, always keep your address
up-to-date at: my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call outside
the country. Visit my.ooma.com/prepaid to get started.
Then dial 0 1 1followed by the country code and
phone number. Your remaining time will be announced
before the call completes.
NOTE: A prepaid balance is required for 411 calls.
Ooma Usage Guide
Voicemail
Setting up
Pick up your phone and press the key on the Ooma Telo.
The system will walk you through setting up your PIN and
recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink. Press the
key to listen to your voicemail through the speaker. You can
also listen to messages through your phone. Simply dial your
own phone number and follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1 Phone: Dial your Ooma number. When the call rolls to
voicemail, press the *key and enter your PIN.
2 Online: Listen to and manage your voicemail on the web at:
my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 le to your email
or mobile phone (requires Ooma Premier). Set up forwarding
at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and press
the key.
From the main menu, select option 2: “Change your settings,”
then follow the instructions.
10 11
Ooma Premier™
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look
up the caller’s name from a national database so you’ll
have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The message
will be played through the speaker in your Telo. Only
answer the phone if you decide you want to take the call.
Setting up 911 notications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone
calls over any Wi-Fi or 3G/4G data connection with the
Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning o the ringer
Need some peace and quiet? Just press and hold the
button or dial *7 8 on your phone and all your calls will
roll straight to voicemail. To deactivate Do Not Disturb,
press and hold again or dial *7 9 .
And much, much more
Explore all the features and benets of Ooma Premier:
my.ooma.com/premier
Ooma Premier is a bundle of over 25 premium calling
features. Check out some of our most popular
features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get
a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward
calls to your cell phone. Choose to forward all calls, only
when your Internet is down, or to ring your home phone
and cell phone at the same time. Set this up any time at:
my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been designed
to help you lter out telemarketers and other unwanted
callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home
oce or to make it easy for friends and family in another
state to reach you. Get started at:
my.ooma.com/numbers
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Quick Reference
Fast
Forward
Delete
Rewind
Play
System
Status
USB
POWER
HOME
INTERNET
PHONE
Page
Key
Play Key
Press to hear your voicemail messages.
Press again to stop playback. Key will blink when
there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the next
message. Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press once to replay
the current message, and twice to skip to the
previous message.
Press to adjust brightness of the status light.
Delete Key
During voicemail playback, press to delete
current message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Telo)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register
a new cordless Ooma device such as an
HD2 Handset or Linx.
12 13
Volume
Solid Blue System Status
Indicates your Ooma service is working. You will hear the
Ooma dialtone and all services are operational.
Solid Purple System Status
Indicates your Ooma service is working and Do Not Disturb
is enabled. All incoming calls will be directed to voicemail.
Blinking Purple System Status
Indicates your Ooma Telo is downloading a software
upgrade. All services are unavailable. Do not unplug your
Ooma Telo when it is in this state.
Blinking Red System Status
Indicates your Ooma service is not working. All services are
unavailable. You will not hear any dialtone and will not be
able to make or receive calls.
White System Status
Indicates your Ooma Telo is not powered on or that
brightness is turned all the way down.
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Troubleshooting
logo is blinking red
A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a
couple of minutes during boot up. Otherwise, check the
following to make sure everything is set up correctly:
•Verify that you have activated your device as described
on Page 4. If you plugged in your device before going
through the activation process, try rebooting it now.
•For Ethernet installations: Check that your network
cables are plugged in securely. Verify that the
INTERNET port is connected to your router (or modem).
The LED at the bottom right of the connector will be lit
green if the cable is connected properly.
•For Wi-Fi installations: Try moving the Telo closer
to your Wi-Fi router and repeating the directions on
Page 5 to refresh your wireless setup. If you are
unable to connect over Wi-Fi, follow the directions
on Page 17 to connect your Telo to your router using
Ethernet instead.
•Check that your Internet connection is working.
Try connecting a computer to the HOME port and
browse to my.ooma.com. You should see the login
screen for My Ooma. If not, troubleshoot your Internet
connection.
•Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
logo does not light up
Check that the AC adapter is plugged in and power is being
supplied to the device.
You don’t hear the Ooma dialtone
If the Ooma logo is blue but you don’t hear a dialtone, check
that your phone is correctly plugged into the PHONE port.
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the Ooma logo will light
up purple and all incoming calls will go directly to voicemail
without ringing your phones. To turn o the feature, press and
hold the button or dial *7 9 from your phone.
You are unable to hear your messages
Check that the speaker hasn’t been turned o. Increase the
volume level by pressing . The device will say what volume
it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of your
Internet connection.
For best results, Ooma recommends that you hardwire your
Telo between the modem and router as shown on Page18.
This conguration allows phone calls to be intelligently
prioritized over other network trac.
You can optimize how Ooma allocates bandwidth by
connecting a computer to the HOME port, browsing to
setup.ooma.com, then clicking on the Advanced tab.
14 15
Add-Ons for Ooma Telo
To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products
Ooma
HD2 and HD3 Handsets
The Ooma HD2 and HD3
handsets sync wirelessly
with the Ooma Telo to
give you the freedom to
set them up anywhere in
your home. The handset
supports many advanced
features, including contact
list syncing, Facebook
picture caller-ID, custom
musical ringtones, access
to the Instant Second
Line, and much more.
Ooma
Linx
Sometimes you want
a telephone in a room
that doesn’t have the
wiring to set one up. The
Ooma Linx device is a
remote phone jack that
syncs wirelessly with the
Ooma Telo to support a
telephone anywhere there
is an available electrical
outlet. With Premier
service you can assign a
separate number to the
Ooma Linx for a perfect
home oce solution.
Ooma
Home Security
Add home monitoring to
your current Ooma home
phone service and check
the status of your home
24/7. Call 911 remotely
from your home phone
number even when you
are not at home. Receive
notications when
doors open or close.
Monitor movement from
anywhere. Detect water
before it causes damage.
Ooma
mobile app
Available for both iOS and
Android devices, the free
Ooma mobile app allows
you to make and receive
phone calls through
your Wi-Fi or 3G/4G
data connection without
using cell phone minutes.
The app also oers a
convenient interface to
listen to voicemails
and to manage your
Ooma account.
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If you do not wish to connect your Telo to your Wi-Fi network, you can use a hardwired connection
instead. Insert one end of the Ethernet cable into the INTERNET port on the back of the Telo.
Connect the other end of the cable to an open port on your router.
Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes.
When it turns blue, the Telo is ready.
We recommend using the Ooma Telo setup app for Wi-Fi setup.
If you cannot use the mobile app, follow the instructions below:
Connect a Computer to your Ooma Telo
Power on your Telo Air using the included AC cord. It is
normal for the lights on the Telo to blink for a couple of
minutes while it boots up.
When the device has booted up, use the included
Ethernet cable to connect a computer to the
HOME port of the Telo.
Congure Wireless Settings
Open a browser on the computer connected to the
Telo and navigate to setup.ooma.com, a special site
embedded in your Telo.
Click the Wireless tab on the left side of your screen.
Follow the onscreen instructions to conenct the Telo to
your Wi-Fi network using your network name
and password.
Alternative Wi-Fi Setup Connecting Your Telo Using Ethernet
IMPORTANT: If the computer has Wi-Fi,
it must be disabled. The computer must
have a wired connection to the Telo.
16 17
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Connecting your Fax
A standard phone splitter can be used to connect
more than one device to the PHONE port.
To learn more, visit: www.ooma.com/fax
Connecting Your Phone Jacks
You can link the Ooma Telo to the phone jacks in your
home, allowing you to connect phones in multiple rooms.
Fax and Home Wiring Setup Options
The Ooma Telo is exible enough to work in almost any home network and with a variety of devices.
Review the following options to see if any of them apply to you.
This setup allows Ooma to prioritize your phone calls
over other network trac.
Find the Ethernet cable that connects your modem to
your router. Unplug the modem end and plug into the
HOME port of the Telo.
Use the included Ethernet cable and connect the
INTERNET port of the Telo to your modem.
Reboot your modem and router.
If you only have one computer and it is connected to
your modem, use this option.
Find the Ethernet cable that connects your modem to
your computer. Unplug the modem end and plug it into
the HOME port of the Telo.
Use the included Ethernet cable and connect the
INTERNET port of the Telo to your modem.
Reboot your modem and computer.
Alternative Ethernet Setup Options
NOTE: Option A is required to use Ooma Internet
Security, as Internet trac needs to pass through
the Telo in order to be ltered.
18 19
Ooma Telo
Ooma Telo
Phone Fax, DVR, or STB
Phone Phone
Phone
Splitter
Modem
Computer
Ooma Telo
INTERNET
HOME
PHONE
PHONE
ModemRouter Ooma Telo
HOME INTERNET
Option A: Install Telo between modem and router (best voice quality)
Option B: Install Telo between modem and PC
IMPORTANT: The PHONE port on the back of your Ooma Telo is not designed or certied
for connecting to your phone company’s wiring, whether through the phone jacks in your
home or otherwise. To avoid the risk of re and/or electrical shock, you must rst completely
disconnect the phone company’s wiring outside of your house from the phone wiring inside of
your house. Do not plug your Ooma Telo into your phone jacks before doing this. Please visit
ooma.com/homedistribution before you proceed with connecting your Telo in this manner.
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