Globalinx PrivacyCall User manual
PrivacyCall™
AUTOMATICALLY ROUTES FAXES AND SCREENED CALLS
WITH PRIVACY CODES!
U.S. Patent 5,490,210, Patent Pending
Owner’s Manual
Version 9.0.3.0
Copyright 1990-2008. All Rights Reserved. PrivacyCall, Digitone and
Globalinx Personal Communicator are trademarks of Digitone Communications.
PrivacyCall Setup
Thank you for choosing PrivacyCall™as your Personal Communicator. Digitone Communications is
confident that you will find Digitone’s unique preset features and flexibility are just the answer for your
communications needs. Just connect your telephone devices and you’re ready to go. You do not need to
record a message or set any codes as PrivacyCall can operate right out of the box.
1. Connect the supplied line cord to your
telephone wall jack and then to the Telco
Port on the PrivacyCall.
2. Plug the small end of the Power Adapter
into the port labeled "12VAC" on the
PrivacyCall, next plug in the Power Adapter
to a standard 120VAC wall receptacle.
3. Optionally, you can connect another
Caller ID unit to the EXT/CID Port.
4. Connect your answer machine to the
Answer Port and set the answer delay to
three or four rings.
5. Connect your combo Phone-Answer
Machine system to the Phone Port of the
PrivacyCall. Additional phones can be
connected to Port 3.
6. Connect your Fax Machine to Port 4.
1
OutGoing Message – Main Greeting (Note: No Battery Backup is Needed)
Follow the setup on page 1 to assist you in recording your OGM. The purpose of the statement “we do
not accept telemarketing calls and please put us on your do not call list” is to inform your uninvited caller
that he should not attempt to call you again and is legally binding. Review the following example:
(Pre-
recorded) ”Hello, if you know your party’s extension, enter it at any time. The number you’ve
reached does not accept telemarketing calls or blocked numbers. Please unblock your
number and try again
.” If you record your own personalized message, the pre-recorded factory
announcement will be saved. Also, you can inform your caller to “Start your fax now” during the
main greeting if you want to auto route fax calls.
Recording Your OutGoing Messages
OGM 1 - To make the recording of your main greeting or OGM 1 you must enter the program mode of
PrivacyCall via a touch tone telephone. Pick up the telephone handset as shown in Recording OGM’s
and PRESS ## on the keypad. You will hear a <Beep> indicating you are in the program mode. To begin
recording, PRESS 11 on the telephone keypad, listen in the telephone's handset for a <Beep, Beep,
Beep> and speak into the telephone handset microphone. The best recordings are made with powered
(speaker) phones speaking in your normal voice with silence in the background. You can repeat your
recording as many times as you need until you get it right. Your announcement (OGM) can be as long or
as short as you want up to 20 seconds so when you are done recording, PRESS *on the telephone
keypad to end your message hear a <Beep><Beep>.
Use Factory Recording - Should you decide to use the factory recording instead of your recording, use
the command Code 100 to switch back or Code 101 to use your own.
Playback OGM 1 - To playback your main greeting, stay in program mode and PRESS 21. Listen in the
telephone's handset to monitor the playback of your message.
OGM 2 - To record your Call Forwarding Message or OGM 2, Press 12 ,listen for a <Beep, Beep,
Beep> and record your message. Example:
Please hold while I connect your call. Or Please
hold while I transfer your call to my cell phone.
This message informs your caller that his call is
being forwarded and to wait for that connection.
Playback OGM 2 -To playback your Call Forwarding Message, stay in program mode and PRESS 22.
How PrivacyCall Operates
When calls come in, all calls will be answered and the Main Outgoing announcement OGM will be heard
by your caller. Callers will need to enter (dial) the access code or port extension number at
anytime to ring your phone when the main greeting is announced, just like normal auto attendants.
When the caller enters the extension number, the PrivacyCall will process the call by ringing that
associated port. If someone unfamiliar with your system calls in, the PrivacyCall will answer with the main
OGM announcement and then ring-up your answering machine on port 1 where he can leave a message.
If you are unavailable and miss your caller, your combo phone-answer machine attached to Port 2 will
take a message for you. If you have Call Forwarding enabled at the PrivacyCall, then your caller will be
forwarded as well using 3-Way Calling to your cell phone or forwarded number. Note: 3-Way Calling
service is required for this feature to work. If your caller hangs-up during any part of the call, so will
PrivacyCall to await another call.
DSL, Digital Cable Modems, VoIP Adapters Compatibility
PrivacyCall models are completely compatible with Digital Subscriber Line (DSL), cable modems and/or
digital VoIP to analog phone adapter signaling from your phone company. You might have to use a DSL
filter in line with the PrivacyCall if digital noise can be heard on the line.
2
Advanced User Features
Internal Audible Ringer (Code 941)
PrivacyCall models come with an internal audible ringer just like a phone has so you can hear your caller
ringing in. The ringer only sounds when a coded caller dials in or during programming when you are
setting codes. So when your caller enters an access port extension number, the ringer will sound off and
the associated port will begin to ring any phones connected to it. This ringer can be turned on and off
with program code 941 (ON) or 940 (OFF). Enter programming with # # and then enter 940 hear
<beep><beep> to turn it off. The ringer comes turned on from the factory.
Inbound Call Indicator
All PrivacyCall models show the line status with the front two Green lights (LEDs). When these two lights
flicker quickly, it means there is an inbound call coming in from the phone company. The Green LEDs also
flash once quickly when there is a hang-up or a detected phone being taken offhook.
Whole House or Office Ringing
PrivacyCall models can ring up to 10 phones throughout the home or office with its built-in ring generator
supplying the standard 90 volts at 20 Hz. which is compatible with all makes of telephonic equipment. If
you want to install the PrivacyCall at your home or office in line with the terminal block (demarc) and the
rest of your phones, then the PrivacyCall can ring your phones only when you want them to.
Telephone HOMEor
CompanyLines OFFICE
Distinctive Ring Call Routing (Code 771)
Routing of a Distinctive Ring associated with a separate number from your phone company is supported
on Ports 2 & 4 only on the PrivacyCall. To enable Distinctive Ring Call Routing, use your phone in any
port and PRESS ## then PRESS 771 hear <Beep><Beep>. To disable this feature, PRESS ## then 770.
The ring pattern Short-Short will ring Port 2 and pattern Short-Long-Short will ring Port 4.
3
Combination Corded-Cordless/Answer Machine Phone System
If you have a single combination phone, connect it to Port 2 to capture coded callers only. You will need
an optional second inexpensive answer machine for all other anonymous callers connected to Port 1.
Note: Call Forwarding rings only port 2 or 3, but you can answer any call through any port or from any
extension phone in the home/office.
Combination Port Ringing (Code 753)
PrivacyCall can combine Ports 1 and 2 to share ports during inbound and outbound ringing for most
functions particularly when you need to have one answer machine do all the answering. Any call type
can be answered with one answer machine if needed using Code 753. To enable Combination Port
Ringing, use your phone in any port and PRESS ## then PRESS 753 hear <Beep><Beep>. To disable
this function, PRESS ## then 752.
Auto Fax Detection (Code 501)
PrivacyCall can automatically detect incoming fax calls processed during the Main Greeting and route
them to Port 4 after OGM 1 is announced. This feature can be disabled with code 500 and re-enabled
with code 501 through programming. Using your phone in any port, PRESS ## then PRESS 500 hear
<Beep> <Beep> to disable. To re-enable auto fax detection, enter 501 hear <Beep> <Beep>.
Changing Extension (Distinctive) Ringing Styles (Code 72)
PrivacyCall defaults to the normal USA ringing style to all ports from the factory. You can set distinctive
ringing to each extension by using your phone in any port and PRESS ## then PRESS 72 hear <Beep>
<Beep>. To change to the normal USA ring style to all ports PRESS 71. Note: When the combination
phone Code 753 is enabled, distinctive ringing to ports will ring in normal (71) mode only.
Call Forwarding Feature (Code 57)
PrivacyCall can forward your calls to your cell phone or anywhere with 3-Way Calling from your phone
company. When your caller enters the Privacy code for extension 2, your phone will ring 3 times and
then begin the forwarding process. Answer and carry on your conversation as normal. When you are
done, simply hang-up and PrivacyCall will reset after your caller hangs-up.
1) Call Forward Interruption During forwarding, you can interrupt the call being forwarded in the
event you are there locally by simply picking up on any of the phones on any of the ports on
PrivacyCall. However, after the PrivacyCall DIALS the forwarding number, you will hear a busy signal
telling you the line is busy forwarding. To interrupt the call, press any key once to end the
forwarding process within two seconds. This will connect you immediately to the caller. You can also
stop the forwarding process completely at the end of your cell call by pressing *# at anytime.
2) Timeout Features Once your caller is forwarded to your forwarding number, he will have a limit of
20 minutes to continue his call. Thereafter, you will hear a signal beep every 20 minutes and either
party can simply press any key on the phone dial pad to continue for another 20 minutes. The
timeout feature also limits the time a call can stay forwarded on by accident.
Setting the Forwarding Number (Code 67)
Use your phone in any port and PRESS ## then PRESS67, enter the forwarding number to your cell
phone, Ex. 602-555-1212 followed by the *key hear <Beep><Beep>. Then, PRESS 57 to enable
forwarding. Ex. enter ##, 67, 602-555-1212 *, 57 (wait for beeps). To disable forwarding PRESS 56.
Some phone company’s 3-way calling programs require a long delay in order to make the call connection
so you can use time delay codes to slow down the timing. For example, use #2 in the dial string above
to get a 2 second pause or use #5 to get a 5 second delay. Ex. enter ##, 67, #2 602-555-1212 *
Call Forwarding Ringing Option (Code 580)
To remove the ringing of your phone locally before starting the Call Forwarding process, enter
programming with ## and then code 580 hear <beep> <beep>. To turn this feature back on enter 581
hear <beep> <beep>. Note: The second OGM must be recorded to inform your callers of forwarding.
4
Changing Number of Rings To A Port (Code 8+)
The PrivacyCall defaults to 7 rings to each port for all functions. If you want to increase or decrease this
number of rings, then enter programming with your phone in any port and PRESS ## then PRESS 8,
then the number of rings you want, Ex. 4 or 5 or 9, etc. hear <Beep><Beep>.
Hang-up Mis-Dialed Calls (Code 601)
PrivacyCall can terminate each call that has no dialed entry from your caller who receives the Main
Greeting. This feature will hang-up on callers that do not enter an extension number correctly during the
main greeting and will not ring your answer machine. To enable Hang-Up Mis-Dialed Calls, use your
phone in any port and PRESS ## then PRESS 601 hear <Beep><Beep>. To return to allowing calls
through to your Port 1 answer machine, PRESS ## then 600.
Call Tone Hang-up (Code 1#1)
PrivacyCall can immediately terminate a call that is originated by a dialing modem used mostly by
telemarketing machines during calls using Code 1#1. This feature plays a # tone which is the escape
character recognized by modems and causes the calling device to hang-up instantly. To enable Call Tone
Hang-Up, use your phone in any port and PRESS ## then PRESS 1#1 hear <Beep><Beep>. To disable
this feature, PRESS 1#0 hear <Beep><Beep>.
Intercom Between Ports with Transfer Command
PrivacyCall can intercom phone devices between ports off the main telephone line by using the transfer
command of # * and the port you are calling. From Port 1 you can call Ports 2/3 or Port 4 and cause the
phones there to begin ringing. Ex. using a phone in Port 2 to call Port 4, dial # * 4 and it will ring.
PrivacyCall Standby Mode (Functions Off)
To change to Standby Mode, use your phone in any port and PRESS ## then PRESS 90 hear <Beep>
<Beep>. To turn PrivacyCall back ON, PRESS ## then 91. Note: In Standby, all four ports (phones, fax,
etc.) will be connected directly to the telephone line and will ring. This feature allows you to leave
PrivacyCall off whenever you like without disconnecting the device and the RED light will blink slowly.
Programming Privacy Codes for Extensions 1, 2, 3 or 4
PrivacyCall can make your phones ring when a caller gets the Main Greeting (OGM) and dials the
access or privacy code to your phones. To change the access code to any extension, use your phone in
any port and PRESS ## then PRESS3 then enter the extension number you are changing. If it's
Extension 1, PRESS 1; if it's Extension 2, PRESS 2, etc., hear <Beep>; then enter the access code you
desire for that extension; when finished, PRESS *hear <Beep><Beep> (sample string: 3, 1, 567,* =
Access code changed to 567 for Extension 1). Note: you cannot start all ports with the same extension
number or change an extension number to the same number that is already in use on another port. Ex.
Code 2 cannot be used on Port 1 when it is already installed on Port 2. You must uninstall the code in
use at that port first to install the code you want by entering a number that is not yet in use (see sample
above).
Caller ID Pass-Thru Mode (Code 751)
If you want the phone company’s Caller ID information to show on all phones, PRESS ## then enter 751
hear <Beep><Beep>. To disable this feature, enter 750. Note: All phones will ring once on all phones
before Caller ID is displayed.
5
Privacy Code Access Security (Code 350)
Privacy code access security is designed to block any dialing in attempts for security purposes when you
need to just lock out the inbound callers temporarily. This prevents callers from gaining access to your
phones by repeatedly dialing in and finding your private extension numbers. To enable Privacy Code
Access Security, use your phone in any port and PRESS ## then PRESS 350 hear <Beep><Beep>. To
disable this feature, PRESS 351 hear <Beep><Beep>. PrivacyCall defaults to Code 351 allowing dialing
in access from all callers who receive the main greeting.
Remote Access PIN
PrivacyCall can be remotely accessed if you install a PIN code using Program Code 0. To do this, enter
programming with # # hear <beep>, then enter 0, hear <beep>, then a four to six digit number
followed by *, hear <beep> <beep>. The PIN can only be installed locally not remotely.
Access programming remotely: call into the PrivacyCall and when you hear the Main Greeting,
dial # # then your PIN, hear <beep>. Once you hear this Beep, you are connected and you can make
changes as necessary. Note that using *67 before you dial-in remotely will not allow you to connect to
the unit if the phone line service where the PrivacyCall is installed has Anonymous Call Rejection enabled.
Troubleshooting
Unit Stopped Working
Sometimes the electrical power goes off and on quickly or off completely from a power outage and the
unit tries to reboot but hangs in an intra-state mode. You may see ALL 4 lights on or just the Red light
on the left but the unit will not respond to dial commands. This indicates that the unit did not boot
properly due to power issues and you just need to unplug power from the unit, wait 3 seconds and re-
power the unit. The boot process will start and you will see the lights go left to right - Red, Green,
Green, Yellow, then back to just the Red light. If your home or office receives regular low voltage
blackouts, power surges or power outages consider purchasing a UPS backup power strip, surge
protection and line conditioning that can support 12 watts for about 15 minutes. This device can be
purchased separately at most electronics or office supply stores. If you already have one, connect the
PrivacyCall power adapter there to support it during power issues.
User Settings (Reset Code 99)
Sometimes you might forget your user settings, like port access codes and want to start over. You can
reset the PrivacyCall to factory with the Code 99. Just enter programming with # # hear <beep> then
99 and hang-up. This will not erase your OGM’s.
Dialing Monitor
You can monitor inbound calls by watching the Left Yellow light flash as your caller enters touch tones
during the outgoing message or any other time. It also can be used to show if the controller is receiving
the touch tones as you dial. If you ever lose the ability to get your phones to ring with an access code
entry or cannot enter programming, then this would be the first place to check. Just pick up the phone
and dial any number and watch the Yellow light flash with the dialing. If it doesn’t flash then the unit
needs repairing.
6
Limited One Year Warranty
Digitone warrants to the original purchaser that its PrivacyCall device and the component parts thereof,
are free from defects in workmanship and materials for a period of one year from the date of purchase.
DO NOT INSTALL THIS UNIT OUTDOORS, IT IS NOT WEATHERPROOF! During the period of one year
from the date of purchase, Digitone will repair, or at its option, replace defective component part(s) or
product upon delivery to the Service Department accompanied by proof of purchase (sales receipt)
without charge for parts or labor. In order to obtain warranty service you must maintain a record of
purchase for the duration of the warranty period. This limited warranty does not apply if: the product is
damaged by accident, misuse, improper installation, improper line voltage, lightning, fire, water, or other
acts of nature, the product is altered or repaired by anyone other than Digitone, the serial number is
altered, defaced, or removed. Digitone shall not be liable for any consequential damages, including
without limitation, damages resulting from loss of use or cost of installation. Some states do not allow
this exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation
may not apply to you. This warranty is in lieu of all other warranties, express or implied including any
implied warranty of merchantability or fitness for a particular use or purpose. This limited warranty gives
you specific legal rights; other rights may apply which vary from state to state.
Limited Liability Notice
Digitone Communications, (herein “Digitone”) advises customers who use the PrivacyCall screening and
blocking device that certain personal situations may arise out of the use of it which include but are not
limited to: blocking certain individuals, businesses and telephonic devices that are calling into your home
or business who might find the PrivacyCall offensive due the nature of its call blocking features which you
have desired to use voluntarily. Other situations may arise out of the use of the Time Of Day feature
when no callers can ring directly through and thereby result in missed opportunities or emergencies.
Digitone shall not be liable for any consequential damages arising from these and other situations,
including without limitation, damages resulting from the use of the PrivacyCall screening and blocking
device or any of its associated hardware or software by the original purchaser, user, owner or anyone or
any entity. Digitone further asserts that the user should use discretion when blocking his callers to avoid
any potential problematic social or legal matters. PrivacyCall users accept these conditions with full
knowledge of their actions and hold Digitone harmless of the outcome.
Service-Repair and FCC Registration Information
In the event the product proves defective in workmanship or materials, the purchaser should call Digitone
at 1-877-610-5693 to obtain a Return Merchandise Authorization (RMA). The purchaser would then put
this code on the exterior of the package shipped to Digitone. Any unit returned without this code will be
refused and returned at sender's expense. Product should be shipped freight prepaid along with evidence
of authorization to:
Digitone Communications
6501 E. Greenway Pkwy. Ste. 103 - 622
Scottsdale, AZ 85254.
Ship the unit freight prepaid to the above address. Your PrivacyCall is registered with the Federal
Communications Commission and is in compliance with Parts 15 and 68 of the FCC Rules and
Regulations. This device has been tested and found to comply with the limits for a "Class B" computing
device in accordance with Part 15 of the FCC Rules.
PrivacyCall Website Support
Visit www.digitone.com for help with this device.
Copyright 1990-2008. All Rights Reserved.
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