
2008MDI User’s Guide Section I – v
I. Introduction
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Customer Support Overview continued…
Making the Call
The GM Service and Parts Operations GM-Techline Customer Support Center telephone lines operate from 8:00 a.m. to
8:00 p.m. (Eastern Standard Time) Monday to Friday.
In the United States and Canada to contact Customer Support, dial:
• English: 1-800-828-6860 (option 1) or 1-888-337-1010 (option 3)
• French: 1-800-503-3222
• Spanish: 1-248-265-0840 (option 2)
• Fax line: 1-248-265-9327*
To call GM Dealer Equipment, dial 1-800-GM-TOOLS (1-800-468-6657).
TCSC supports North America only. International customers can send questions or comments by fax, (U.S. country code)
248-265-9327, or use the following telephone numbers:
• Latin America 1-248-265-0840 • Asia Pacic 045-562-4483
• Europe 41-41-766-2940 • Australia 613-9544-6222
A GM-Techline Customer Support representative will come on the line or respond by fax to answer questions, make
suggestions, and take repair and parts orders. To make sure every problem is resolved to the satisfaction of the caller, the
GM-Techline Customer Support representative will record each problem, question, or suggestion into a special problem
tracking system. Any problems that cannot be resolved over the phone will be directed to the appropriate group for
resolution.
* You may also send a GM-Techline Product Assistance fax form to the Customer Support Center.