GoHigh MG3000-R User manual

VOIP GATEWAY
User manual
GoHigh Data Networks Technology CO., LTD
© Copyright, 2009

C
Co on nt te en nt ts s
The in ormation in this guide is organized into the ollowing chapters and
appendices:
Chapter 1 Introducing VOIP GATEWAY
Include appearance, speci ication, technical characteristics and description.
Chapter 2 Installation steps
It Includes installation notes, parts inventory, installation preparation and
explanation.
Chapter Device Management
It Introduce VOIP GATEWAY product management, include:
Chapter 4, Instructions or keyboard inquiry, Chapter 5, Web con igure
description, appendix II Command Guide
Chapter 6 Service
It introduces this voip gateway’s basic service and supplyment service. And
also special unction or ail over, call process tone, number magni ication,
intelligent routing, answer and disconnect supervision.
Chapter 7 Maintance and problem location
Include version upgrade, normal trouble diagnosis and troubleshooting
Chapter 8 8 FAQ
Introduce how to handle normal problems.
I there is not special note, this manual can be used or Voip gateway 32
ports and 8 ports.
When you are reading this manual, please notice that it has 3 levels:
1、About individual con iguration items (Chapter 5);
2、About service and unctions (Chapter 6);
3、About common problems (Chapter 8);
In these three chapters, inevitably some contents may overlap; readers may
use the links in the text to make re erence.

C
Co on nt te en nt ts s
C
Co on nt te en nt ts s ........................................................................................................................... 2
1
1
I
In nt tr ro od du uc ci in ng g V VO OI IP P G GA AT TE EW WA AY Y v vo oi ip p g ga at te ew wa ay y ..................................................... 7
1
1. .1 1
P
Pr ro od du uc ct t A Ap pp pe ea ar ra an nc ce e ................................................................................ 7
1
1. .1 1. .1 1
V
VO OI IP P G GA AT TE EW WA AY Y- - 2 2 ............................................................................ 7
1
1. .1 1. .2 2
V
VO OI IP P G GA AT TE EW WA AY Y- -8 8 .............................................................................. 9
1
1. .2 2
P
Pr ro od du uc ct t s sp pe ec ci if fi ic ca at ti io on ns s ........................................................................... 11
1
1. .
T
Te ec ch hn ni ic ca al l C Ch ha ar ra ac ct te er ri is st ti ic cs s ..................................................................... 12
1
1. .4 4
P
Pr ro od du uc ct t D De es sc cr ri ip pt ti io on n ............................................................................... 13
1
1. .4 4. .1 1
V
VO OI IP P G GA AT TE EW WA AY Y- - 2 2 .......................................................................... 13
1
1. .4 4. .2 2
V
VO OI IP P G GA AT TE EW WA AY Y- -8 8 ............................................................................ 16
2
2
I
In ns st ta al ll la at ti io on n s st te ep ps s ................................................................................................... 18
2
2. .1 1
I
In ns st ta al ll la at ti io on n n no ot te es s ..................................................................................... 18
2
2. .1 1. .1 1
S
Sa af fe et ty y r re ec co om mm me en nd da at ti io on ns s ............................................................... 18
2
2. .1 1. .2 2
L
Li im mi it ta at ti io on n o of f s si ig gn na al l t tr ra an ns sm mi is ss si io on n d di is st ta an nc ce e .............................. 18
2
2. .1 1. .
R
Re eq qu ui ir re em me en nt ts s .................................................................................... 19
2
2. .1 1. .4 4
C
Co or rr re ec ct t w wi ir ri in ng g s so ol lu ut ti io on n ................................................................... 19
2
2. .2 2
P
Pa ar rt ts s l li is st t ..................................................................................................... 19
2
2. .
I
In ns st ta al ll l p pr re ep pa ar ra at ti io on n ................................................................................... 20
2
2. .4 4
I
In ns st ta al ll la at ti io on n a ap pp pr ro oa ac ch h ............................................................................. 21
2
2. .4 4. .1 1
D
De ep pl lo oy ym me en nt t ............................................................................................... 21
2
2. .4 4. .2 2
W
Wi ir ri in ng g ......................................................................................................... 22
2
2. .4 4. .2 2. .1 1
V
VO OI IP P G GA AT TE EW WA AY Y- - 2 2 .......................................................................... 22
2
2. .4 4. .2 2. .2 2
V
VO OI IP P G GA AT TE EW WA AY Y- -8 8 ............................................................................ 22
2
2. .4 4. .
P
Po ow we er r o on n.................................................................................................... 23
E
Eq qu ui ip pm me en nt t m ma an na ag ge em me en nt t d de es sc cr ri ip pt ti io on n .............................................................. 23
3
3. .1 1
K
Ke ey yb bo oa ar rd d i in nq qu ui ir ry y ..................................................................................... 23
3
3. .2 2
W
We eb b a ac cc ce es ss s ............................................................................................... 23
3
3. .3 3
C
Co om mm ma an nd d l li in ne e .......................................................................................... 23
3
3. .4 4
U
Un ni if fi ie ed d n ne et tw wo or rk k m ma an na ag ge em me en nt t .............................................................. 23
4
4
I
In ns st tr ru uc ct ti io on ns s f fo or r k ke ey yb bo oa ar rd d i in nq qu ui ir ry y ..................................................................... 25
5
5
W
We eb b C Co on nf fi ig gu ur ra at ti io on n ................................................................................................ 26
5
5. .1 1
L
Lo og gi in n ........................................................................................................... 27
5
5. .2 2
Q
Qu ui ic ck ks se et tu up p ................................................................................................ 27
5
5. .2 2. .1 1
H
H. . 2 2 p pr ro ot to oc co ol l ................................................................................... 27
5
5. .2 2. .2 2
S
SI IP P p pr ro ot to oc co ol l ....................................................................................... 31
5
5. .3 3
B
Ba as si ic c c co on nf fi ig g .............................................................................................. 35
5
5. .3 3. .1 1
P
Pr ro ot to oc co ol l C Co on nf fi ig gu ur ra at ti io on n ................................................................... 35
5
5. .3 3. .2 2
P
Po or rt t....................................................................................................... 41
5
5. .3 3. .3 3
C
Ch ha an nn ne el l ............................................................................................... 43
5
5. .4 4
A
Ad dv va an nc ce ed d C Co on nf fi ig gu ur ra at ti io on n ....................................................................... 47
5
5. .4 4. .1 1
F
FX XS S ....................................................................................................... 47
5
5. .4 4. .2 2
F
FX XO O p po or rt t s se et tt ti in ng g ............................................................................... 50
5
5. .4 4. .3 3
V
Vo oi ic ce e( ( c ca al ll l p pr ro oc ce es ss s t to on ne e ) ) .............................................................. 53
5
5. .4 4. .4 4
S
Su up pp pl ly ym me en nt t s se er rv vi ic ce e ......................................................................... 56

5
5. .4 4. .5 5
N
Ne et t M Ma an na ag ge e S Se et tt ti in ng g ......................................................................... 59
5
5. .5 5
N
NB BR R E Ex xc ch ha an ng ge e ......................................................................................... 60
5
5. .5 5. .1 1
D
Di ig gi it t M Ma ap p............................................................................................. 60
5
5. .5 5. .2 2
S
Sp pe ee ed dD Di ia al l ........................................................................................... 61
5
5. .5 5. .3 3
C
Ch ha an ng ge e R Ru ul le e ( (N Nu um mb be er r c ch ha an ng ge e r ru ul le e) ) ............................................ 62
5
5. .5 5. .4 4
D
Di ia al le ed dN NB BR RC Ch ha an ng ge e ........................................................................... 64
5
5. .5 5. .5 5
C
Ca al ll le er r C Ch ha an ng ge e .................................................................................... 67
5
5. .5 5. .6 6
R
Re eg ge en nN NB BR RC Ch ha an ng ge e ........................................................................... 68
5
5. .6 6
R
Ro ou ut ti in ng g ...................................................................................................... 70
5
5. .6 6. .1 1
R
Ro ou ut te eD Di ir re ec ct ti io on n .................................................................................. 70
5
5. .6 6. .2 2
P
Pe ee er r t to o P Pe ee er r R Ro ou ut ti in ng g ....................................................................... 71
5
5. .6 6. .3 3
T
Tr ru un nk k R Ro ou ut ti in ng g ................................................................................... 72
5
5. .6 6. .4 4
A
Ac cc ce es ss s C Co on nt tr ro ol l L Li is st t ......................................................................... 74
5
5. .6 6. .5 5
P
PS ST TN N U Us se er r M Ma an na ag ge em me en nt t ................................................................ 75
5
5. .7 7
I
In nf fo or rm ma at ti io on n................................................................................................ 76
5
5. .7 7. .1 1
P
Po or rt t S St ta at tu us s ......................................................................................... 76
5
5. .7 7. .2 2
S
Sy ys st te em m I In nf fo o ........................................................................................ 77
5
5. .7 7. .3 3
T
Tr ra ac ce e i in nf fo or rm ma at ti io on n ............................................................................. 78
5
5. .8 8
D
De ev vi ic ce e M Ma an na ag ge em me en nt t ............................................................................... 79
5
5. .8 8. .1 1
U
Up pd da at te e ................................................................................................. 79
5
5. .8 8. .2 2
P
Pa as ss sw wo or rd d ............................................................................................ 80
5
5. .8 8. .3 3
D
De ef fa au ul lt t s se et tt ti in ng g ................................................................................... 80
5
5. .8 8. .4 4
S
Sa av ve e ..................................................................................................... 81
5
5. .8 8. .5 5
R
Re eb bo oo ot t ................................................................................................. 82
6
6
S
Se er rv vi ic ce e F Fu un nc ct ti io on n D De es sc cr ri ip pt ti io on n ............................................................................ 83
6
6. .1 1
B
Ba as si ic c S Se er rv vi ic ce e............................................................................................ 83
6
6. .1 1. .1 1
I
IP P V Vo oi ic ce e S Se er rv vi ic ce e ................................................................................ 83
6
6. .1 1. .2 2
I
IP P F FA AX X .................................................................................................. 86
6
6. .1 1. .3 3
D
DT TM MF F S Se ec co on nd da ar ry y D Di ia al l ..................................................................... 87
6
6. .2 2
S
SP PS S ( (S Su up pp pl le em me en nt ta ar ry y S Se er rv vi ic ce e) ).............................................................. 87
6
6. .2 2. .1 1
S
SP PS S t th hr ro ou ug gh h t te er rm mi in na al l ...................................................................... 87
6
6. .2 2. .2 2
S
SP PS S t th hr ro ou ug gh h T Te er rm mi in na al l c co oo op pe er ra at ti io on n w wi it th h S Se er rv ve er r ...................... 93
6
6. .3 3
F
FX XO O M Mo od de e .................................................................................................. 97
6
6. .3 3. .1 1
I
IP P- -T To o- -P PS ST TN N......................................................................................... 97
6
6. .3 3. .2 2
P
PS ST TN N- -T To o- -I IP P....................................................................................... 100
6
6. .3 3. .3 3
P
PS ST TN N R Ro ou ut ti in ng g .................................................................................. 103
6
6. .4 4
C
Ca al ll l P Pr ro og gr re es ss s T To on ne e ............................................................................... 104
6
6. .4 4. .1 1
T
To on ne es s o of f d di if ff fe er re en nt t c co ou un nt tr ri ie es s ........................................................ 104
6
6. .4 4. .2 2
S
Se el lf f- -d de ef fi in ne ed d t to on ne e f fo or rm ma at t............................................................... 105
6
6. .4 4. .3 3
B
Bu us sy y T To on ne e D De et te ec ct ti io on n ..................................................................... 106
6
6. .4 4. .4 4
B
Bu us sy y t to on ne e A Au ut to o L Le ea ar rn ni in ng g ............................................................. 109
6
6. .5 5
N
Nu um mb be er r M Ma at tc ch h ........................................................................................ 111
6
6. .5 5. .1 1
P
Pa at tt te er rn n M Ma at tc ch h R Ru ul le e ........................................................................ 111
6
6. .5 5. .2 2
M
Ma at tc ch h r ru ul le e......................................................................................... 112
6
6. .5 5. .3 3
A
Ap pp pl li ic ca at ti io on n ....................................................................................... 113
6
6. .6 6
P
PS ST TN N C Ca al ll le er r I ID D........................................................................................ 115

6
6. .7 7
C
Ch ha an ng ge e R Ru ul le e ........................................................................................... 116
6
6. .8 8
I
In nt te el ll li ig ge en nt t R Ro ou ut te e .................................................................................... 117
6
6. .8 8. .1 1
R
Ro ou ut ti in ng g D Di ir re ec ct ti io on n ........................................................................... 117
6
6. .8 8. .2 2
I
IP P F Fa al ll l B Ba ac ck k ...................................................................................... 118
6
6. .8 8. .3 3
D
Di ia al l S Sp pe ec ci ia al l N Nu um mb be er r t to o C Ch ha an ng ge e R Ro ou ut te e ..................................... 120
6
6. .9 9
D
DN NS S S SR RV V F Fu un nc ct ti io on n ................................................................................ 121
6
6. .1 10 0
A
An ns sw we er r S Su up pe er rv vi is si io on n ............................................................................. 121
6
6. .1 11 1
D
Di is sc co on nn ne ec ct t S Su up pe er rv vi is si io on n ...................................................................... 121
6
6. .1 11 1. .1 1
B
Bu us sy y T To on ne e D De et te ec ct ti io on n ..................................................................... 121
6
6. .1 11 1. .2 2
R
Re ev ve er rs sa al l S Si ig gn na al l D De et te ec ct ti io on n ........................................................... 121
6
6. .1 12 2
E
Ea ar rl ly y M Me ed di ia a ............................................................................................. 121
6
6. .1 13 3
P
Po or rt t P Po ol ll li in ng g ............................................................................................. 122
6
6. .1 14 4
S
Se ec cu ur ri it ty y M Me ec ch ha an ni is sm m ............................................................................. 122
6
6. .1 14 4. .1 1
E
En nc cr ry yp pt ti io on n ........................................................................................ 122
6
6. .1 14 4. .2 2
A
AC CL L .................................................................................................... 123
6
6. .1 14 4. .3 3
P
PS ST TN N I In nc co om mi in ng g C Ca al ll l A Au ut th he en nt ti ic ca at ti io on n ......................................... 123
7
7
M
Ma ai in nt te en na an nc ce e a an nd d T Tr ro ou ub bl le e S Sh ho oo ot ti in ng g ............................................................... 124
7
7. .1 1
U
Up pd da at te e ...................................................................................................... 124
7
7. .1 1. .1 1
H
HT TT TP P U Up pd da at te e ................................................................................... 124
7
7. .1 1. .2 2
T
TF FT TP P U Up pd da at te e .................................................................................... 124
7
7. .1 1. .3 3
U
Up pd da at te e p pr ro oc ce ed du ur re es s ........................................................................ 125
7
7. .2 2
D
Di ia ag gn no os si is s ................................................................................................ 125
7
7. .2 2. .1 1
P
Po or rt t s st ta at tu us s c ch he ec ck k ........................................................................... 125
7
7. .2 2. .2 2
O
Ou ut tp pu ut t T Tr ra ac ce e i in nf fo or rm ma at ti io on n............................................................. 125
7
7. .2 2. .3 3
I
IP P P Pa ac ck ke et ts s......................................................................................... 126
7
7. .3 3
D
De eb bu ug g F Fu un nc ct ti io on n ..................................................................................... 126
7
7. .3 3. .1 1
W
WA AN N P Po or rt t M Mi ir rr ro or r ............................................................................. 126
7
7. .3 3. .2 2
O
Ou ut tp pu ut t T TD DM M D Da at ta a ............................................................................ 126
8
8
N
No or rm ma al l T Tr ro ou ub bl le es s .................................................................................................. 128
8
8. .1 1
C
Ca an n n no ot t e es st ta ab bl li is sh h a a c ca al ll l d du ue e t to o c co on nf fi ig gu ur re e e er rr ro or r i in n n nu um mb be er r
m
ma at tc ch hi in ng g r ru ul le es s .................................................................................................... 128
8
8. .2 2
P
PS ST TN N C Ca al ll le er r I ID D d di is sp pl la ay y e er rr ro or r .............................................................. 128
8
8. .3 3
I
If f t th he e c ca al ll le ee e n nu um mb be er r i is s # #5 57 7# #, , h ho ow w t to o c co on nf fi ig gu ur re e i it t? ? ....................... 128
8
8. .4 4
S
Sy ys st te em m c ca an n n no ot t s st ta ar rt t a af ft te er r v ve er rs si io on n u up pd da at te e ..................................... 129
8
8. .5 5
C
Ca an n n no ot t r ri in ng g w wi it th h m mu ul lt ti ip pl le e p ph ho on ne es s i in n p pa ar ra al ll le el l c co on nn ne ec ct ti io on n ......... 129
8
8. .6 6
H
He ea ar r n no oi is se e i in n r ri in ng gb ba ac ck k t to on ne e ............................................................... 129
8
8. .7 7
S
Si ie em me en ns s P Ph ho on ne e C CI ID D d di is sp pl la ay ys s i in nc co or rr re ec ct tl ly y ....................................... 129
8
8. .8 8
I
IP P r ro ou ut te e e er rr ro or r, , c ca an n n no ot t s sw wi it tc ch h t to o P PS ST TN N............................................ 130
8
8. .9 9
E
Es st ta ab bl li is sh h a a c ca al ll l i in n O On ne e- -s st ta ag ge e m mo od de e, , b bu ut t t th he e c ca al ll l i is s i in nt te er rr ru up pt te ed d
v
ve er ry y s so oo on n .............................................................................................................. 130
8
8. .1 10 0
S
Se en nd di in ng g r re em mo ot te e r ri in ng gb ba ac ck k t to on ne e i is s e en na ab bl le ed d, , b bu ut t t th he e c ca al ll le er r h he ea ar r a a
s
sh ho or rt t t to on ne e o on nl ly y. .................................................................................................... 130
9
9
A
Ap pp pe en nd di ix x I I V VO OI IP P T Te ec ch hn ni ic ca al l T Te er rm ms s .................................................................. 131
C
Ca al ll le er r I ID D ................................................................................................................ 131
F
FS SK K......................................................................................................................... 131
D
DT TM MF F ..................................................................................................................... 131

R
RT TP P R Re ed du un nd da an nc cy y ............................................................................................... 132
T
T. . 8 8 F Fa ax x................................................................................................................. 133
B
By yp pa as ss s F Fa ax x .......................................................................................................... 133
A
An ns sw we er r S Su up pe er rv vi is si io on n .......................................................................................... 133
D
Di is sc co on nn ne ec ct t S Su up pe er rv vi is si io on n ................................................................................... 134
F
FX XS S、
、、
、
、
、、
、F FX XO O、
、、
、
、
、、
、E E& &M M I In nt te er rf fa ac ce e .............................................................................. 134
T
Th he e d di if ff fe er re en nc ce e b be et tw we ee en n F FX XO O a an nd d L Li if fe el li in ne e ................................................... 135

1
1 I In nt tr ro od du uc ci in ng g V VO OI IP P G GA AT TE EW WA AY Y v vo oi ip p g ga at te ew wa ay y
This guide describes the administration and use o this VOIP GATEWAY analogue
telephone adapter (ATAs). Gohigh ATA devices are a key element in the end to end IP
telephony solution. A Gohigh ATA device provides user access to Internet phone services
through one or more standard telephone RJ-11 phone ports using standard analog telephone
equipment. The Gohigh ATA device connects to a wide area IP network, such as the Internet,
through a broadband (DSL or wireless) modem or router.
Fig 1 Voip gateway toplogical diagram
1
1. .1 1 P Pr ro od du uc ct t A Ap pp pe ea ar ra an nc ce e
1
1. .1 1. .1 1 V VO OI IP P G GA AT TE EW WA AY Y- - 2 2
Fig 2 VOIP GATEWAY-32 appearance
VOIP GATEWAY-32 use metal chasis , 1U height, 19 inch width, dark gray colored.
Fig 3 VOIP GATEWAY-32 appearance 2

There are status LED, reset button, Ethernet ports, console port on the VOIP
GATEWAY-32
The LED is used to indicate this box’s work state, port’s state. The 32 ports status LED is
sequenced rom le t to right.
Reset button is printed as RST. Press Reset button shortly, system will reboot; i press
the button or more than 3 seconds, system will restore actory settings.
LED
Color
Status
Description
PWR
Green
On
Device power on
O
Device is power o
RUN
Green
Twinkle
Running
On
System launching
WAN A/L
Green
Twinkle quic
kly
WAN running well
O
WAN disconnected or in trouble
WAN SPD
Green
On
Speed 100M
O
Speed 100M
LAN A/L
Green
Twinkle quickly
LAN running well
O
WAN disconnected or in trouble
LAN SPD
Green
On
Speed 100M
O
Speed 100M
Port status
Green
On
Port pick up
O
Port hang up
Table 1 VOIP GATEWAY-32 LED MEANING TABLE
Interface
Interface
Type
RST
Reboot
system/restore
actory settings
WAN
Ethernet port
RJ45, 10/100Base
-
T, adaptive
LAN
Ethernet port
RJ45, 10/100Base-T, adaptive
CONSOLE
Serial port
RS
-
232
Table 2 VOIP GATEWAY-32 PORTS ON FRONT PANNEL
Fig 4 VOIP GATEWAY-32 back panel ,220V AC
Fig 5 VOIP GATEWAY-32 back panel, 48V DC

VOIP GATEWAY32 back panel has sub-card inter ace and power inter ace. The power
or VOIP GATEWAY-32 has 2 types: 220V AC and 48V DC. Those two type power plug is
di erent. 220VAC、48VDC, the corresponding inter aces are di erent. 220AC inter ace
adopts common three-phase power inter ace (Figure 3); 48VDC inter ace should adopt the
power lines attached in the package to connect the -48V power supply. 48V power inter ace
has 1:1 backup with a switch.
Sub card has 3 type inter ace: FXS, FXO, PSTN.
 FXS connects user telephone or FXO port o PBX, providing remote eed
 FXO connects subscribe lines o PSTN, need remote eed
 PSTN port connects subscribe lines o PSTN, need remote eed
For details o the di erence, please re er to corresponding description in Appendix I.
When you ace to the back panel, sub-card and inter ace are arrayed rom le t to right.
4S4O subcard’s irst 4 ports are FXS, the last 4 ports are FXO. 4S4L subcard’s irst 4 ports
are FXS, the last 4 ports are FXO.
Interface
Interface
Type
8S
4*FXS+4*FXS ports
1*RJ45+1*RJ45
8O
8*FXO ports
1*RJ45+1*RJ45
4S4O
4*FXS+4*FXO ports
1*RJ45+1*RJ45
4S4L
4*FXS+4*PSTN ports
1*RJ45+1*RJ45
Power inter ace
（220VAC）
220VAC, 50~60Hz
Power inter ace
（48V DC）
48VDC
Table 3 VOIP GATEWAY-32 PORTS ON FRONT PANNEL
1
1. .1 1. .2 2 V VO OI IP P G GA AT TE EW WA AY Y- -8 8

Fig 6 VOIP GATEWAY-8 appearance
VOIP GATEWAY-8 use metal chasis , 40mm high, 151mm long, 238mm wide, dark gray
colored. Indicator LEDs instructs the running status o the system, and the port status (Table
4).The LEDs are arrayed rom le t to right when you ace the ront panel.
LED
Color
Status
Description
PWR
Green
On
De
vice power on
O
Device is power o
RUN
Green
Twinkle
Running
On
System launching
WAN
Green
Twinkle quickly
WAN running well
O
WAN disconnected or in trouble
LAN
Green
Twinkle quickly
LAN running well
O
WAN disconnected or in trouble
Port status
Green
On
Port pick up
O
Port hang up
Table 4 VOIP GATEWAY-8 LED MEANING TABLE
On the Voip Gateway-8 back panel, there are power plug, reset button, console port,
Ethernet ports telephone ports. It use 220V AC power input.
Reset button is printed as RST. Press Reset button shortly, system will reboot; i press
the button or more than 3 seconds, system will restore actory settings.
There are 2 type telephone ports on it, FXS and FXO.
 FXS connects user telephone or FXO port o PBX, providing remote eed
 FXO connects subscribe lines o PSTN, need remote eed