AT&T U-verse TV User manual

AT&T U-verse®Voice and
High Speed Internet
Wi-Fi Gateway self-
installation
guide
Before installation:
Do not attempt to install your
service until your service
activation date. You can find
this date on your packing slip.
Get started Approximate installation time: 55 minutes
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
2. Do you have a monitored home security system or
health alarm?
If either of these apply to you, you will need an AT&T technician
to install your service. Call 1.800.288.2020 to schedule an
appointment. Additional charges will apply for professional
installation services from an AT&T U-verse service technician.
In the box:
Battery Backup
1 Yellow Ethernet cable
1 Green data cable
Packing slip
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
911 Acknowledgment form
Terms of Service
AT&T U-verse Voice User Guide
AT&T High Speed Internet User Guide
911 stickers
Images are not to scale.
(U-verse Double Play Internet + Voice NVG589)
05/13
ATT100070695
FPO
ATT122580848-2

Set up Approximate time: 10 minutes
Power down all U-verse TV receivers by unplugging them from the electrical outlets before moving on to Step 1A.
Insert the battery backup into your Wi-Fi Gateway
·Unplug the power cord from your Wi-Fi Gateway
·Remove the stand from the base
·Remove the cover
·Insert the battery
·Replace the cover and stand
·Stand the Wi-Fi Gateway upright
·Connect the green data cable from the Wi-Fi
Gateway’s DSL Broadband port to your wall jack
Green Data cable
Wall jack
·Connect the yellow Ethernet cable from your
computer into the back of the Wi-Fi Gateway.
Green Data cable
Yellow Ethernet cable
·Plug one end of your phone cable into the
Wi-Fi Gateway’s Phone Lines 1 & 2 port
and the other end into a standard phone
or cordless base station.
·Plug the power cord back into the Wi-Fi Gateway
Green Data cable
Yellow Ethernet cable
Phone cable Phone, cordless
base station,
or other phone
device (fax)
For best results, connect only the devices
and power supply depicted above.
Images are not to scale.
Power up Approximate time: 15 minutes
Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the
Power light may turn orange.
Wait up to 15 minutes for the Service indicator light to turn solid green.
During this time (up to 15 minutes), do not unplug the power cord or the green data cable, as
this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.
If the Service light does not turn solid green or continues to blink after 15 minutes,
see the Having trouble? section on the back of this guide.
Power up all of your TV receivers by plugging them back into the electrical outlets. This process may take several minutes.
Gateway
Wi-Fi Gateway indicator
lights on front panel.
Lights may vary with setup.
Registration & Activation (required)
Approximate time: 20 minutes
Note: You must complete both activation steps in order to use your Internet and Voice services.
You will have a dial tone after completing Step 2, but will only be able to make
emergency and toll-free calls until you activate your Voice service in Step 3B.
Open your Internet browser (e.g., Internet Explorer, Safari, etc.):
•The online registration process will start automatically
to help you activate your Internet and Voice services.
•If the registration process does not start automatically:
1. Turn off security or firewall software, or give
permission to “allow the network connection”
if prompted by your browser, in order to connect to
the AT&T network.
2. Enter att.net/uverse into your address bar.
•Continue your online registration using the 4-digit passcode you
created when you placed your order—it was mailed to you separately
for your reference.
To activate your Voice
service to make calls:
Call 1.877.377.0016
from the phone you set
up in Step 1D, and
follow the voice
instructions to
complete the activation.
Upon successful activation, you will
hear the following: “Your telephone
number XXX.XXX.XXXX has been
successfully activated.”
Go Wi-Fi (optional) Approximate time: 10 minutes
Write down the Wi-Fi Network Name and Wi-Fi Password to configure additional Wi-Fi devices. This information
is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name consists of ATT plus the last seven characters of
the Wi-Fi Gateway’s serial number. Be sure to record this information in the form below.
Now configure your new
Wi-Fi network:
1. Go to your computer’s “Wireless
Network Settings” and refresh the
network list.
2. Select your Wi-Fi Network Name
(SSID) from the list. You may need
to scroll through the list to find
your Wi-Fi Network Name.
3. Enter the 12 character Wi-Fi
Password (Wireless Network Key)
in the Password field to connect
to your network.
4. Connect all your Wi-Fi devices with
the new Wi-Fi Network Name and
new Wi-Fi Password.
Questions?
Go online: Visit att.com/uversesupport
To learn more about the benefits and
features of your AT&T U-verse service,
visit att.com/u-verse/newcustomer
Stay connected on the go!
AT&T Wi-Fi Basic is included with your AT&T U-verse High Speed
Internet service, so you can access the Internet at thousands of AT&T
Wi-Fi Hot Spots across the country. Visit attwifi.com to learn more.

Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your pin, be sure to set-up your authentication code. This will allow you to reset your pin over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on home phone
3. Click on manage features
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on home phone
3. Click on check voicemail
4. Click on voicemail settings
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures
Having trouble? Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
8pm or later on your service activation date.
You can find this date on your packing slip.
Did you make the required activation call?
You must complete activation for your AT&T U-verse
Voice service to work correctly. See Step 3B.
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Additional AT&T U-verse information
Check out the User Guides online:
Visit att.com/userguides to find an electronic version of this
guide ATT122580848-2 (U-verse Double Play Internet + Voice
NVG589) and other support information.
Manage your account:
Go to att.com/myuverse to manage your AT&T U-verse account.
To view & pay your bill download the new myAT&T app at
att.com/anytime today.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT122580848-2
(U-verse Double Play Internet + Voice NVG589) para más detalles.
Accessibility Support:
Alternate formats now available in Large Print or Braille. Call
1.800.288.2020 and request your guide number (ATT122580848-2)
in an alternate format. Additional accessibility support:
• Customers with Disabilities:
- Voice Calls: 1.800.288.8303
- TTY Calls: 1.800.536.8890
• Repair Center:
- Voice Calls: 1.800.246.8464
- TTY Calls: 1.800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
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