GOINTERNET BizPhone Product information sheet

BizPhone
User Reference Guide

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Contents
BizPhone Frontier Feature Configuration............................................................................................... 5
BizPhone Frontier User Portal............................................................................................................6
Call Forward No Answer.....................................................................................................................8
Call Forward Busy..............................................................................................................................8
Call Forward Immediate (Always).......................................................................................................9
Call Forward Not Reachable.............................................................................................................10
Call Waiting......................................................................................................................................10
3-Way Conference Call.....................................................................................................................11
Call Transfer ....................................................................................................................................11
Calling Number Display – Incoming..................................................................................................12
Calling Number Display – Outgoing..................................................................................................12
Call Barring......................................................................................................................................12
Anonymous Call Rejection...............................................................................................................13
Automatic Call Back.........................................................................................................................13
Do Not Disturb .................................................................................................................................14
Do Not Disturb Reminder .................................................................................................................14
Remote Office..................................................................................................................................14
User Details......................................................................................................................................15
Handset............................................................................................................................................16
Simultaneous Ring...........................................................................................................................17
Sequential Ring................................................................................................................................20
Call Forwarding Selective.................................................................................................................23
Priority Alert.....................................................................................................................................26
Call Notify........................................................................................................................................28
Busy Lamp Field..............................................................................................................................30
Speed Dial 8.....................................................................................................................................31
Voice Mail ........................................................................................................................................32
Configuring Voice Mail settings via Frontier ......................................................................................32
Accessing your Voice Mail ..............................................................................................................33
Voice Mail Greetings ...................................................................................................................... 33
Replace Handset..............................................................................................................................35
Basic Call Logs................................................................................................................................36
Client Downloads.............................................................................................................................37
Skype for Business..........................................................................................................................40
Receptionist......................................................................................................................................... 42
Add-On Features & Services................................................................................................................ 43

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BizPhone Desktop App ....................................................................................................................43
BizPhone Mobile App.......................................................................................................................48
BizPhone Receptionist App..............................................................................................................49
User Password and Passcode Specifications.......................................................................................51

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Welcome
Welcome to your GOINTERNET BizPhone service!
BizPhone Frontier Feature Configuration
The GOINTERNET BizPhone solution has many configurable features providing the customisation to
your phone system that suits you best.
BizPhone user
The user will have access to set or modify the end user configuration,such as: Call Forward, Call Waiting,
Voice mail settings, etc.
The usernameand password for each BizPhone user is emailed to your account contactalong with the
Service Completion Advice.
Log in to the Portal
To log in to theBizPhone Frontier Admin portal go to https://frontier.GoInternet.com.au/s/login via your web
browser, where the followingwill be displayed:
Enter your BizPhone username and password.

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BizPhone Frontier User Portal
Once you log in to the Frontierportal, BizPhone User Page (below) will appear.
For details on howto use andconfigure each ofthe BizPhone features, please refer to next sections of this
document.

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Basic User Features
By default, the Basic User Features page is displayed once you log in to the Frontier User portal. If you are
not another page and would like to return to the Basic User Features page, youcan simplyclick “Basic” on the
menu located on the left.
The Basic User Features are available across all handsets. They are configurable from the Frontier User
portal. Alternatively, some offeatures are configurable via the handsets as well.
Note: Your extension is the last 5 digits of your full geographical phone number. Your phone number is
displayed nextto the Servicedetails of the Basic User Features page.
To configure eachof the Basic User Features, referto following sections.

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Call Forward No Answer
Call Forward No Answer allows a user to forward incoming calls to a particularphone number if the user does
not answer the call in a specific time period.
Note: If Call Waiting is on and a call is waiting, it will be redirected after thattime period.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “No Answer”to active by clickingon or
inactive by clicking on . If the status is set to active, you need to enter a valid 10-digit
phone or mobile number to forward all calls to.
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To de-activate the Call Forward No Answerfeature, lift the handset and dial *93.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Disabled -> Save.
To activate, liftthe handset and dial *92 and enter the phone number to forward the calls
to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to forward
calls to under Target) -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Enabled (enter the number to
forward calls to) -> Save.
Call Forward Busy
Call Forward Busy allows the user to forward incoming calls to a particular phone number ifthe user is on a call.
Note: Call Waiting override Call Forward Busy.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to CallForward ”Busy” to active by clicking on or inactive
by clicking on . If the statusis set to active, you need to enter a valid 10-digit phone
or mobile number toforward all calls to.
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To de-activate the Call Forward Busy feature, lift the handset and dial *91.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> CallControl -> Call Forward -> Busy -> Disabled -> Save.

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To activate, liftthe handset and dial *90 and enter the phone number to forward the calls
to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to forward
calls to under Target) -> Save.
Other Handsets: Menu -> CallControl -> Call Forward -> Busy -> Enabled (enter the number to
forward calls to) -> Save.
Call Forward Immediate (Always)
Call Forward Immediate allows the user to forward all incoming calls to a particular phone number.
How do you use it?
By changing your setting in Frontier, your preference will then be applied toall future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Immediate” to activeby clicking on or
inactive by clicking on . If the status is set to active, you need to enter a valid 10-digit
phone or mobile number toforward all calls to.
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To de-activate the Call Forward Immediate feature, liftthe handset and dial *73.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> CallControl -> Call Forward -> Always -> Disabled -> Save.
To activate,lift the handsetand dial *72 and enter the phone number to forward all calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to forward
calls to under Target) -> Save.
Other Handsets: Menu -> CallControl -> Call Forward -> Always -> Enabled (enterthe number to
forward calls to) -> Save.

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Call Forward Not Reachable
Call Forward Not Reachable allows all calls to be automatically forwarded to a different phone number when
the handset is not accessible.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Not Reachable” to activeby clicking on or
inactive by clicking on . If the status is setto active, you need to enter a valid 10-digit
phone or mobile number to forward all calls to.
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To de-activate the Call Forward Not Reachable feature, lift the handset and dial *95.
To activate, liftthe handset and dial *94 and enter the phone number to forward the calls
to.
Call Waiting
Call Waiting is aservice that allows the user to be alerted to an incoming call by a faint beep or click when you
are already talking on the phone. This gives the user the ability to either take that call by putting the first call
on hold or just continue with the conversation that they are currentlyhaving.
How do you use it?
To use the Call Waiting, you must already be on a call.
DECT Handset: When a second call comesthrough, it will appear on the phone screen, press “Accept” to
speak to the second caller without hanging upthe first caller(the first caller will be put onhold).
To resume theheld call, press“Swap”.
T42P Handset: Whena second call comes through,press the down arrow button and the answer option will
be shown on theLCD screen.You can then press “Answer” to speak to the secondcaller without hanging up
the first caller (the first caller will be put on hold).
To resume theheld call, pressthe up arrow buttonand press“Resume”.
T48P Handset: When a second call comes through, you will see incoming call on the LCD screen. Click on
the incoming call and click “Answer” to speak to the second caller without hanging up the first caller (the first
caller will be put on hold).
To resume theheld call, click the hold call and click “Resume”.
Default Setting: On
How to set in Frontier:
Change the status next to CallWaiting to active byclicking on or inactive by
clicking on .
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To disable the call waiting, lift the handset and dial #43.
Or you can also use the handset menu to de-activate or activate this feature:

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DECT Handset: OK -> Call Features -> Call Waiting -> “Disabled” (to de-activate) or “Enabled” (to activate) ->
Save.
Other Handsets: Menu -> Features -> Call Waiting -> “Disabled” (to de-activate) or “Enabled” (to activate) ->
Save.
3-Way Conference Call
3-Way Conference Call enables a user to bring a thirdparty into an existing conversation, and allows thethree
parties to listen and talk to each other.
How do you use it?
To use the 3-Way Conference Call, youmust start on aconnected call.
DECT Handset: When youare connectedin a call, press “Options” and then select “Conference” key on the
phone and thenenter the number of the third party you wishto conference in.Once the callis answered, press
the “Conf” key again to join theparties together.
Other Handsets: Press the “Conf” or “Conference” keyon the phone, and then enter the number of the third
party you wish to conference in. Once they answerthe call you can speak to them privately, and thenpress the
“Conf” or “Conference” key again to join all parties together.
Note: If either of the two parties hand up during thecall, the call with the other party remains connected. It the
user hangs up, the other two parties will bedisconnected.
Default Setting: On (Not configurable)
Call Transfer
Call Transfer allows a user to transfer aconnected call to a third party (either internal or any phone number).
There are two types of transfer: Blind Transferand AttendedTransfer (not available on the DECT handsets).
An attended transfer allows the user to speak to the third party privately before transferringthe call across.
A blind transfer simply redirects the call to the third party and the hangs up the user.
How do you use it?
To use the Call Transfer, youmust start on a connected call.
DECT Handset: To transfera call, press “Options” and select “Transfer”key on the phone. Then enter the
phone number that you wish to transfer the call to and press the “Transfer” key again. The call will then be
transferred to a third party.
Other Handsets: To transfer areceived call, press the “Trans” or “Transfer” button onthe phone. Theexisting
call will be placed on hold, and you will have two options:
1. If you want to make an “Attended” transfer, dial thethird party number, speak to the third party, and
press the “Transfer” button again.
2. If you want to make a “Blind” transfer, dial the third party number and press the “Transfer” button and
the call should transfer immediately.
Default Setting: On (Not configurable)

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Calling Number Display – Incoming
Calling NumberDisplay – Incoming allows the user to display or hide theother party’s phone number
when they arecalling the user.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display – Incoming (Caller Number Display)
to active by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save thechanges.
Calling Number Display – Outgoing
Calling NumberDisplay allows the user to display or hide their phone number when makingan outbound call.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display – Outgoing (Caller Line Identifier) to
active by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To de-activate, lift the handsetand dial *31 and thenthe user phone number will be
restricted to the other party.
To activate the Calling Number Display - Outgoing, lift the handset and dial #31.
Call Barring
Call Barring allows the admin to bar certain types of calls (Mobile, International, and Long
Distance) from being made from the user’s phone.
Default Setting: Off
How to set in Frontier:
Please contactyour BizPhoneadministrator to change the settings for the Call Barring.

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Anonymous Call Rejection
Anonymous Call Rejection allows a user to reject incoming calls that donot have Caller ID Display enabled.
By enabling the service, a caller who has their caller IDblocked will have their incoming call rejected. The
caller will hear a message informing them that the user is not accepting anonymous call at this time. The
user’s phone will not ring and the user will not seeany indication of the call.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Anonymous Call Rejection to active by clicking on or
inactive by clicking on .
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To Activate the Anonymous Call Rejection feature, lift the handset and dial *77.
To de-activate, lift the handset and dial *87.
Or you can also use the handset menu to activate or de-activate or activate this feature:
DECT Handset: OK -> Call Features -> Anon. Call Rejection -> OK -> “Disabled” (to de-activate) or
“Enabled” (to activate) -> OK.
Other Handsets: Menu -> CallControl -> Anonymous Call Rejection -> “Off” (to de-activate) or “On” (to
activate) -> Save
Automatic Call Back
Automatic Call Back allows the user who receive abusy tone to monitor the busy party and
automaticallyestablish a callwhen the busy partybecomes available.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.This
feature can only be activated when calling within the same group.
Default setting: Off
How to set in Frontier:
Change the status next to Automatic Call Back to active by clicking on or inactive
by clicking on .
Click “Update” at the bottom of the screen to save thechanges.

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Do Not Disturb
Do Not Disturb allows the users to set theirphone as unavailable so that incoming calls are treated as
if the user is busy.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to DoNot Disturb to active by clicking on or inactive by
clicking on .
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset:
To Activatethe Do Not Disturb feature, lift the handset and dial *78 or press the “DND” keyon
the phone (not available for DECT handsets).
To de-activate, lift the handset and dial *79.
Do Not Disturb Reminder
Do Not Disturb Reminder plays ring reminder when the call is blocked.
How do you use it?
By changing your setting in Frontier, your preference will then be applied for future.
Default setting: Off
How to set in Frontier:
Change the status next to DoNot Disturb Reminder to active by clicking on or
inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
Remote Office
Remote Office allows user to access anduse their BizPhone service from any phone number (home
office, mobile phone) that youspecified as your Remote Office.
How do you use it?
By changing yoursetting in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Remote Office to activeby clicking on or inactive by
clicking on s.
Enter the phone number you want to access your BizPhone service from on the text box
next to Remote Office option.
Click “Update” at the bottom of the screen to save thechanges.
How to override on handset (Not available for DECT handsets):
Menu -> Call Control -> Remote Office -> “Off” (tode-activate) or “On” (to activate) -> Save

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Standard Features
The standard features are available on all handsets (unless specified) – configurable via the Frontier Portal
and some are configurable via the handsets.
User Details
User Details allows the user to manage and modify their details, includingchanging their Frontier User Portal
password and their Voice Portal passcode when required.
How do you use it?
By changing your setting in Frontier, your preference will then be applied toall future calls.
Default setting: Un-configured
How to configure in Frontier:
To access theUser Details, click on the “User Details” on the menu located on the left.
Enter the user details.
User Details
Description
First Name*
Enter the first name of the user.
Last Name*
Enter the last name of the user.
Email Address*
Enter the email address of the user.
Mobile*
Enter the mobile address of the user.
Change Password
New Password
Enter a new password for your Frontier user portal (if applicable).
Please retype new
password
Retype your password you have just entered.
Change Passcode
Please enter Portal
Passcode
Enter a new passcode for yourvoice portal.

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Please retype new
passcode Retype your passcode you have just entered foryour voice portal.
Notes:
-*in above table indicates mandatory field and cannot be empty.
-The specification for the User Password and Voice Portal Passcode are different. For
User Password, please refer to: User Password specification. For Voice Portal
Passcode, please refer to: Voice Portal Passcode specification.
Once you have finished entering the user details, click “Update” tosave the details you have just
entered or modified for the user.
Handset
This page displays the User’shandset details: Device Nameand MAC Address.
To access this page, click on the “Handset” menulocated onthe left.
Note: The Handset Details go hand-in-handwith the Replace Handset feature. If youreplace your
handset with a new or replacement handset, the new orreplacement handset’s details (Device name
and MAC Address) will be displayed in this page.

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Simultaneous Ring
Simultaneous Ring allows incoming calls to ring on multiple phone numbers or extensions in addition touser’s
phone.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Un-configured
How to configure in Frontier:
To access the Simultaneous Ring, click on the “Simultaneous Ring” on the menu located on the left.
The Simultaneous Ring is configured in 2 parts:
1. Activate and configure Simultaneous Ring options (top part of thescreen).
2. Create criteria for the Simultaneous Ring (bottom part of the screen).
Note: You need to set up a create criteria before you canactivate the Simultaneous Ring
feature.

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Enter a Create Criteria for your Simultaneous Ring.
Create Criteria for
Simultaneous
Ring
Description
Description*
Enter the description for the Simultaneous Ring criteria.
Use Simultaneous
Ring Personal
Tick this option if you want to use the Simultaneous Ring Personal.
Holiday Schedule
(if applicable)Select the Holiday schedule from the drop down list.
This is the schedule that you would have created under Schedules
and Events.
Time Schedule
(if applicable)Select the Timeschedule fromthe drop down list. This
is the schedule that you would have created under Schedules and
Events.
Calls From
You can specify if you want tothe phone to ring simultaneously when
you receive call from:
-Any Phone Numbers, where your phone will ring simultaneously
with the specified phone number(s) when you receive calls from
any numbers.
-Following Phone Numbers,where your phone will ONLY ring
simultaneously with the specified phone number(s) when you
receive calls fromthe specified phone numbers in this section. If
you select this option, you willneed to specify each phone
number in each text box located under this option. You can
specify up to 12 phone numbers.
Note: *in above table indicates mandatory field and cannot be empty.
Click “Save” at the bottom ofthe Create Criteria section to save the Simultaneous Ringcriteria you
have just created.
When the Criteriais successfully created, it will be displayed at the bottom ofthe screen under
“Configured Criteria”.You canupdate the criteria by changing the details on the criteria and click on
the “Update” buttonbelow thecriteria section. Or you can delete the criteria byclicking on the
“Delete” button below the criteria section.

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Note: You can createmore than one Create Criteria by repeating the Create Criteria steps
above.
After you create the criteria forthe Simultaneous Ring, you can now activate andenter the
Simultaneous Ring options.
Simultaneous Ring Options
Description
Set Active
Enable this option to activate the Simultaneous Ring.
Do Not Ring My
Simultaneous Ring Numbers
if I’m already in a call
Enable this optionif you do not want the incoming calls to
ring the additional numbers ifyou are already in a call.
Simultaneous Ring Numbers
Phone Number
Enter the phone number(s) that you want to ring at the
same time as your phone number for any incoming calls.
Answer Confirmation
Required
Enabled this option to preventcallers from being
transferred to thespecified phone’s voicemail.
Click “Update” to save the changes.

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Sequential Ring
Sequential Ringallows the user to receive a call on multiple phones or devices in sequential order.
How do you use it?
By changing your setting in Frontier, your preference will then be applied to all future calls.
Default setting: Un-configured
How to configure in Frontier:
To access theSequential Ring, click on the “Sequential Ring” menu on the left.
The Sequential Ring is configured in 2 parts:
1. Activate and configure Sequential Ring options (top part of the screen).
2. Create criteria for the Sequential Ring (bottom part of the screen).
Note: You need to set up a create criteria before you can activate the Sequential Ring feature.

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Enter a Create Criteria for your Sequential Ring.
Create Criteria for
Sequential Ring
Description
Description*
Enter the description for the Sequential Ring criteria.
Use Sequential Ring
Tick this option if you want touse the Sequential Ring.
Holiday Schedule
(if applicable) Select the Holiday schedule from the drop down list.
This is the schedule that you would have created under Schedules
and Events.
Time Schedule
(if applicable)Select the Timeschedule from the drop down list.
This is the schedule that you would have created under Schedules
and Events.
Calls From
You can specify if you want the phone to ring sequentiallywhen
you receive call from:
-Any Phone Numbers, where the specified phone number will
ring in sequence to your phone when you receive calls from
any numbers.
-Following Phone Numbers, where the specified phone will
ONLY ring in sequence to your phone when you receive calls
from the specified phone numbers in this section. If you select
this option, you will need to specify each phone number in
each text box located under this option. You canspecify up to
12 phone numbers.
Note: *in above table indicates mandatory field and cannot be empty.
Click “Save” at the bottom ofthe Create Criteria section to save the Sequential Ring criteria you have
just created.
When the Criteriais successfully created, it will be displayed at the bottom ofthe screen under
“Configured Criteria”.You canupdate the criteria by changing the details on the criteria and click on
the “Update” buttonbelow thecriteria section. Or you can delete the criteriaby clicking onthe
“Delete” button below the criteria section.
Note: You can createmore than one Create Criteria by repeating the Create Criteria steps
above.