Google Nest Pro User manual

Nest Pro Guide
Nest Thermostats
Nest Pro Guide
2019 | Condential and Proprietary | Do not distribute

2019 | Condential and Proprietary | Do not distribute
Any Qs?
Pro line: 855-VIP-NEST or 855-847-6378
For footnotes - head to the back of this guide
Welcome to the Google Nest thermostats Pro Guide.
Here you will nd everything you need to install
Nest thermostats so customers can live comfoably and save
energy.
Hey there!
Got Feedback? Tell us what you think here.
Section Page
Technical specs
Nest thermostats are sma and ecient inside and out.
4
Installation guides
A step-by-step guide to seing up Nest thermostats.
6
Category expeise
Learn what makes these thermostats so cool.
11
Beer Together
Explore the benets of using Nest thermostats with other
Google Nest products.
14
Additional resources 15

2019 | Condential and Proprietary | Do not distribute
Nest gives you two sma choices.
Metal nish
High-res color display
Farsight that shows
the time,
temperature,
or weather
Frosted display
blends into walls
Polycarbonate,
ceramic-feel nish
Nest Leaf
Nest Learning Thermostat
The 3rd generation Nest Learning Thermostats suppo up to three stages of heating and two
stages of cooling for conventional systems, and two stages of heating and cooling with auxiliary
heat for heat pumps.
Nest Thermostat E
●Nest Learning Thermostat display
●Nest Learning Thermostat base
●Trim plate
●Steel plate
●Mounting screws and wire labels
●Installation Guide
●Welcome Guide
What’s in the box
●Nest Thermostat E display
●Nest Thermostat E base
●Trim plate
●Mounting screws and wire labels
●Installation Guide
What’s in the box
Meet Nest Thermostats
Compare between the Nest Learning Thermostat and
Nest Thermostat E here.
https://store.google.com/magazine/compare_thermostats
What’s the dierences?

2019 | Condential and Proprietary | Do not distribute
3.3 in
3.3 in 1.21 in
Weight Color & Material Display Sensors
Baery
●Stainless steel
●White
●Black
●Copper
●Polished Steel
●Brass
●Mirror Black
●Temperature
●Humidity
●Proximity
●Occupancy
●Ambient light
●Magnetic (for thermostat
ring position)
Built-in
rechargeable lithium
ion baery
Power Consumption
Less than 1 kWh/month
●24-bit color LCD
●480 x 480 resolution,
229 ppi
●2.0 in (5.3 cm)
diameter
Assembled unit:
8.6 oz (243.7 g)
Display: 7.2 oz
(205.4 g )
Base: 1.4 oz (38.3 g)
Wireless
●802.11 a/b/g/n
(2.4GHz/5GHz) Wi-Fi
●802.15.4 (2.4GHz)
●Bluetooth Low Energy
Compatibility
●The Nest Learning Thermostat works with
95% of 24V heating and cooling systems,
including gas, electric, forced air, heat pump,
radiant, oil, hot water, solar, and geothermal
●Compatible with add-a-wire products such
as Venstar
●Heating: 1,2, and 3 stages (W1, W2, W3)
●Cooling: 1 and 2 stages (Y1, Y2)
●Heat pump: with auxiliary and emergency heat (O/B, AUX, E)
●Humidifier or dehumidifier (HUM, DEHUM)
●Fan (G)
●Power (C, RH, RC)
Data Consumption
●50MB/week upload
●50MB/week download
All the specs for Nest
Learning Thermostat
Warranty
●Two-year limited
warranty
●Five-year
warranty with
Pro ID

2019 | Condential and Proprietary | Do not distribute
3.19 in
1.14 in
3.19 in
Weight Color & Material Display Sensors
●White ●Temperature
●Humidity
●Proximity
●Occupancy
●Ambient light
●Magnetic (for thermostat
ring position)
●24-bit color LCD
●320 x 320 resolution
at 182 pixels per inch
●1.7 in (4.5 cm)
diameter
14.3 oz (408 g)
Compatibility
●The Nest Thermostat E works with
85% of 24V heating and cooling
systems, including gas, electric,
forced air, heat pump, radiant, oil,
hot water, solar and geothermal.
●Compatible with add-a-wire
products such as Venstar
●Heating and Cooling: 1 stage of heating (W1) and cooling (Y1) and a
second stage of either heating (W2) or cooling (Y2).
●Heat pump: with auxiliary and emergency heat (O/B, AUX)
●The Nest Thermostat E is designed to work even if a customer’s home
doesn’t have a common (C) wire, but installing a new C wire may be
required.
●Power (C, Rh or Rc)
●Fan (G)
Baery
Built-in
rechargeable lithium
ion baery
Power Consumption
Less than 1 kWh/month
Wireless
●802.11 a/b/g/n (2.4GHz/5GHz) Wi-Fi
●802.15.4 (2.4GHz)
●Bluetooth Low Energy
Data Consumption
●50MB/week upload
●50MB/week download
All the specs for Nest
Thermostat E
Warranty
●Two-year limited warranty
●Three-year warranty with Pro
ID

2019 | Condential and Proprietary | Do not distribute
This is your comprehensive guide to seing up and installing Nest thermostats.
Don’t have time to read through the steps? Go to the Additional Resources section to watch
the installation video.
If you are pre-drilling holes, use a 3/32”drill bit. If you are drilling into hard materials such as stone,
brick, concrete or marble, use a masonry drill bit and drill.
Step 1: Switch o the power
Step 2: Remove the cover of existing thermostat
Once you’re sure the power is o, remove the thermostat’s cover. Some pop o,
others need to be unscrewed.
Impoant: Take this oppounity to also take a picture of the current wiring.
Before exposing any wiring make sure power to the system is turned o. An
HVAC system can have multiple breakers so make sure to turn them all o.
To check that its o, change the temperature on the thermostat
appropriately for heating or cooling by 5 degrees and wait 5 minutes to see
if the system turns on.
Step 3: Check system and get a wiring diagram
Let’s conrm this setup is compatible for a Nest thermostat by visiting the
Compatibility Checker. Here you will also get a customized wiring diagram to
show where to install the wires.
Incompatible wiring:
High voltage wires
If the thermostat is labeled 120V or 240V or has thick wires with wire
nuts, the system is high voltage and isn’t compatible with the Nest
thermostat. Do not connect the Nest thermostat to high-voltage
wires. Learn more.
Stranded wires
Nest thermostats are not compatible with stranded wires. Do not
connect the Nest Thermostat to stranded wires. Learn more.
Installation guide
Step by step

2019 | Condential and Proprietary | Do not distribute
Step 5: Label the wires
If you see two sets of labels on each connector on the old thermostat’s
backplate, visit here for assistance.
Peel o the labels from the installation guide and aach them to the matching
wires on the thermostat. You can also use the white labels for additional wires if
needed.
Troubleshooting wire labels
If you have labels like W, Y, or R, use the wiring diagram that you created earlier to
choose which labels to aach to these wires. If you have dierent wire labels not
covered, visit here.
GETTING STARTED:
Step 4: Remove jumper wires and save them
Remove the jumper wires, the Nest thermostat doesn’t need them, and save them.
Have the customer keep the current thermostat, the photo of the wiring, and any
jumper wires the current thermostat uses in a safe place. This is in case they move
and can reinstall the previous thermostat and take their Nest with them.
Step 6: Disconnect the wires and remove the base
Impoant: It’s impoant that the power to the system is o to avoid blowing a
fuse in the equipment. If you blow a fuse, the Nest thermostat won’t turn on, or
may display a power error aer installation.
Aer removing the base, gently wrap the wires around a pen or pencil to ensure
they don’t fall back into the hole in the wall.
Ask the customer if they’d prefer to patch the wall themselves or if they would
rather use the included trim plate to help hide scratches or screw holes.
Step 7: Mark where screws will go
Use the built in bubble level to make sure the Nest thermostat is level.

2019 | Condential and Proprietary | Do not distribute
GETTING STARTED:
Step 8: Aach the Nest base
If the customer is going to use the optional trim plate, place it on the wall
before installing the Nest base.
Tip: The Nest trim plate can be painted to match the color of the wall. If the
customer wants this make sure its painted before installation. This is to avoid
geing paint on the wiring, Nest base, or the thermostat display.
Pull the wires through the center of the base, then aach it to the wall with
the screws.
Impoant: Use a screwdriver, not a power drill to drive in screws for the
Nest base. Drills can easily over tighten the screws and crack the base and
damage its electronics.
Use the bubble level to make sure the Nest thermostat is level.
The Nest screws are self tapping, so there’s no need to drill into so
materials. If you need to drill into harder things like wood, use a 3/32 or
2.5mm drill bit.
Step 9: Connect the wires
Connect the wires to the Nest thermostat base by following the wiring
diagram that you got from the Nest Compatibility Checker.
Press down on the connector buon and inse the wire as far as it will go in.
Then release the buon.
The connector buon should stay down. This conrms that the wire is
properly seated.
If the buon doesn’t stay down, take the wire out, straighten it, and put it
back in as far as it will go. You may need to strip the end of the wire to make
sure enough copper is exposed.
Impoant: Do not put more than one wire in each connector on the Nest
base.
Impoant: Do not connect any “spare” wires to your Nest thermostat that
were not connected to your old thermostat. Only use the wires on your Nest
wiring diagram.
Aer all the wires are securely connected, push them down toward the wall
to make sure they’re ush with the base. If your wires stick out too far they
can keep your thermostat display from connecting properly.
Terminals with wires should stay pressed down.
Before Aer

2019 | Condential and Proprietary | Do not distribute
GETTING STARTED:
Step 10: Aach the Nest display
Hold the display so the Nest logo is right side up. Line up the pin connector on the
back of the display and push it onto the base until it clicks into place.
Tip: If you don’t hear the display click, use your thumb to push the wires fuher
into the wall. This will make sure the wires aren’t stopping the display from
connecting to the base.
Step 11: Switch power back on
Aer turning the power back on, the Nest thermostat should power on
automatically. If it doesn’t turn on, you might see a blinking red light to indicate
that the baery is charging.
Wait for the baery to charge or check this aicle for troubleshooting steps.
Step 12: Set up the Nest thermostat
Aer it’s nished staing up, the Nest thermostat will guide the customer through
setup.
They will tell the thermostat a few basics about their home and their heating and
cooling system so it can sta working eciently for them right o the bat.
For more on seing up visit here.
Entering your Nest Pro ID
Adding your Nest Pro ID to the customer’s thermostat gives them easy access to you if they ever need help.
When installing a Nest Thermostat, the Pro Setup section will ask you if you’d like to enter your Nest Pro ID. Select
PRO when asked if you are a PRO or HOMEOWNER to get to Pro Setup, and follow the onscreen instructions.
If the thermostat is already installed press the ring to access the main menu, turn to SETTINGS and press the ring
again to select. Then turn the ring to NEST PRO and press to select. The thermostat will ask if you want to add your
information.

2019 | Condential and Proprietary | Do not distribute
When a C wire may be needed
Heat pump cools when it's
supposed to be heating
Solve it:
There may be a few reasons why the thermostat
won’t turn on. If you see a blinking red or green light,
or no light at all there could be a power issue or the
thermostat may have frozen during a soware
update. There also could be a prompt on the
thermostat or the app regarding Wiring Repo.
All the answers are right here.
Solve it:
Even though most Nest thermostats won’t need
the C wire, there are instances where they can
help. If you’re hearing strange noises from the
system, heating or cooling or system fan won’t
turn o, or are seeing delayed messages on the
screen you may need a C wire. Nest Pros should be
using wire creation products like Fast-Stat or
Venstar to add a C wire. Visit here for information.
Solve it:
If the heating and cooling system is a heat pump
and it blows cool air when the Nest thermostat is
in heating mode (the background on the display
is orange), you may need to adjust the heat
pump O/B wire orientation seings on the Nest
Learning Thermostat. Here’s how.
Solve it:
Furnace Heads-Up can let you know when the
Nest thermostat has detected a problem with
the customer’s forced air heating system. To
troubleshoot, run a quick system test as soon as
you can to conrm there’s an issue. For fuher
assistance visit here.
Here are some common issues that may arise with Nest thermostats.
Furnace Heads-Up
Thermostat won’t turn on
Troubleshooting tips

2019 | Condential and Proprietary | Do not distribute
This is how a thermostat becomes intelligent.
Category expeise:
Nest Thermostats
Learning
With Auto-Schedule, Nest thermostat learns what
temperatures you like at dierent times of the day.
Aer a few days of learning, your thermostat will
prepare a schedule for you. This applies to each
temperature mode. So it will prepare a schedule for
Heat, Cool, and Heat•Cool.
Control from anywhere
The Nest app allows you to control Nest
thermostats from anywhere. Change the
temperature or mode, turn on the fan, change
temperature schedules, turn on Eco Temperatures,
and even review your Energy History all from your
mobile device.
Faces
Nest thermostats show much more than just the
temperature. Toggle between the easy Quick View
menu to change seings like target temperature
and WiFi. See notications that pop up that help
save energy as well as error messages. The Nest
Learning Thermostat also has Farsight, so you can
see the time, temperature, or weather from across
the room.
Lock
Nest thermostats have the ability to be locked by
the owner so guests or curious children won’t be
able to change temperature seings. Lock it from
the Seings menu or via the Nest app. Even if
locked, Nest thermostats will continue with
heating/cooling schedules. Use your four digit PIN
to unlock.

2019 | Condential and Proprietary | Do not distribute
HVAC
It’s an easy acronym used to collectively talk about
your heating, ventilation, and air conditioning systems.
It’s an impoant term to know, because it’s what sma
thermostats control to change the temperature. Nest
Learning Thermostat is compatible with 95% of HVAC
systems, while Nest Thermostat E is compatible with
85% of systems.
C-wire
A common wire is simply dedicated to delivering
constant power to your thermostat. Unlike the
other wires connected to your thermostat, it
doesn't control heating or cooling functions. In
most cases, Nest thermostats can charge their
built-in baery just using your system’s heating and
cooling wires.
Home/Away Assist
Home/Away Assist tells the thermostat when
everyone is out of the house. The thermostat will
switch itself to Eco Temperatures to help save
energy when no one is home. When the thermostat
noticed activity, it will switch to Home mode and
continue with your scheduled temperatures.
Manually toggle between Home and Away in the
Nest app.
This is how a thermostat becomes intelligent.
Category expeise:
Nest Thermostats

2019 | Condential and Proprietary | Do not distribute
Making Nest Thermostats even smaer.
Category expeise:
Nest Temperature Sensor
Nest Temperature Sensors control comfo
from room to room. When placed, it ales
Nest Thermostats what temperature ceain
rooms should be and their priority. Just
mount or place on a shelf.
Dimensions &
Weight
Power Color Operating Temperature
●One CR2 3V lithium
baery (included)
●Up to 2-year
baery life
32° to 104°F (0° to 40°C)
Indoor use only
White●Diameter: 1.9 in
(50 mm)
●Height: 0.8 in
(22.5 mm)
●Weight: 1.6 oz (45 g)
Wireless
Bluetooth Low
Energy
Compatibility
Requires an installed Nest Learning Thermostat (3rd generation) or Nest Thermostat E. Identify your thermostat at
nest.com/whichthermostat Up to 6 Nest Temperature Sensors suppoed per connected thermostat and up to 18
Nest Temperature Sensors suppoed per home.
Sensors
Temperature
Warranty
Comes with a 1 year limited
warranty (details in box).
For suppo, visit
nest.com/suppo
Other
●RoHS compliant
●REACH compliant
●CA Proposition 65
●Recyclable packaging

2019 | Condential and Proprietary | Do not distribute
How does it work
together?
Nest thermostats along
with Google Wi, Google
Nest Hub, and Google
Home speakers gives you
control of your devices
from anywhere at home or
on the go so it’s always a
comfoable temperature
at home.
●Change temperature with your
voice.
●Enabled with the Google
Assistant.
In an emergency, Nest
Protect and Nest
thermostats work together
to stop bad situations from
geing worse.
With Google Nest
cameras you can check to
see if anyone is in the
house and adjust Nest
thermostats accordingly.
●The number one contributing
factor to a CO event is the
heating-cooling systems aiding
in the spread of danger. Nest
Protect will disable these
systems when detected.
●See the snow your thermostat
is describing with a voice
command.
Ask the Google
Assistant
“Hey Google,
turn up the
heat.”
“Hey Google,
show me the
front yard ”
Here are other handy devices that help create the sma home.
All accessible from the Nest app.
Nest x Yale Lock Nest Hello Nest Secure
Powered by the Google Assistant, Google Nest products come
together to help customers even more throughout their day.
Beer together

2019 | Condential and Proprietary | Do not distribute
Prefer watching videos? Take a look at our Nest Learning Thermostat installation video
and Nest Thermostat E installation video:
Note: Localized video content for install videos are not available everywhere.
Additional resources
Tell us what you thought about this training here.

2019 | Condential and Proprietary | Do not distribute
Additional resources
Additional resources
Here are some useful Nest thermostat links if you need more information:
●GRT: hps://googleretailtraining.exceedlms.com/student/path/11799-nest-thermostats
●Google Store:
○Nest Learning Thermostat:
hps://store.google.com/us/product/nest_learning_thermostat_3rd_gen?hl=en-US
○Nest Thermostat E:
hps://store.google.com/us/product/nest_thermostat_e?hl=en-US
●Google Suppo: https://support.google.com/googlenest/answer/9248184?hl=en
Tell us what you thought about this training here.

2019 | Condential and Proprietary | Do not distribute
Additional resources
Visit the website for a complete overview: hps://store.google.com/
Help online: hps://suppo.google.com/googlenest or at hps://pro.nest.com/suppo
Want to know more about:
○Google Nest Hub? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/14351-google-nest-hub
■hps://store.google.com/us/product/google_nest_hub?hl=en-US&GoogleNest
■hps://suppo.google.com/googlenest/topic/7029677?hl=en&ref_topic=7029097,9371069,7029808,
○Google Wi? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/6807-google-wi
■hps://store.google.com/us/product/google_wi?hl=en-US
■hps://suppo.google.com/wi/?hl=en#topic=7216602
○Google Nest Hello? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/11784-nest-hello
■hps://store.google.com/us/product/nest_hello_doorbell?hl=en-US
■hps://suppo.google.com/googlenest/topic/9360528?hl=en&ref_topic=9300014,9371069,7029808,
○Google Nest Secure? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/11697-nest-protect
■hps://store.google.com/us/product/nest_secure_alarm_system?hl=en-US
■hps://suppo.google.com/googlenest/topic/9361854?hl=en&ref_topic=9361853,9371069,7029808,
○Google Nest x Yale lock? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/11856-nest-yale-lock
■hps://store.google.com/us/product/nest_x_yale_lock?hl=en-US
■hps://suppo.google.com/googlenest/topic/9369270?hl=en&ref_topic=9369404,9371069,7029808,
○Google Nest Protect? Go to
■GRT: hps://googleretailtraining.exceedlms.com/student/path/11697-nest-protect
■hps://store.google.com/us/product/nest_protect_2nd_gen?hl=en-US
■hps://suppo.google.com/googlenest/topic/9361754?hl=en&ref_topic=9346307,9371069,7029808,
○Google Nest cameras? Go to
●GRT: hps://googleretailtraining.exceedlms.com/student/path/11806-nest-cam-family
●hps://store.google.com/us/magazine/compare_cameras?hl=en-US
●hps://suppo.google.com/googlenest/topic/9360528?hl=en&ref_topic=9300014,9371069,7029808,
Additional resources