FAQs
Quest on Answer
When I sw tch on the Sapph re the blue
power l ght does not come on.
The battery s flat. Try charg ng the battery
us ng the power adaptor.
I have charged the battery but the
nd cator l ght s st ll not on.
Ensure the power adaptor s plugged nto
the correct socket on the Sapph re
(marked DC5V).
There s no aud o and the blue playback
nd cator s not flash ng.
Ensure the memory dev ce s correctly
nserted, check the pause button has not
been pressed. Check the aud o f les on
the dev ce are n mp3 format. Turn the
sapph re off for 10 seconds then back on.
There s no aud o but the blue playback
nd cator s flash ng.
Ensure the ma n volume control s turned
fully clockw se. Hold down the volume +
button on the remote control to ncrease
the volume.
The qual ty of the aud o s poor. Try chang ng the “EQ” sett ng v a the
remote control.
My remote has no effect on the Sapph re. Ensure the battery has been act vated by
remov ng the cellophane str p at the base
of the remote. Replace the battery f
necessary.
A short sect on of aud o keeps repeat ng
on battery power.
The battery s flat. Recharge the battery.
Note: Switching the Sapphire player off and back on rapidly can cause loss of
play back and functionality. In the event of this happening, switch the sapphire
to the off position for 10 seconds before switching back on.
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