Grandstream Networks DUAL FXS PORT HT502 User manual

HT502 USER MANUAL
Grandstream Networks, Inc.
HT502
Dual FXS Port
Analog Telephone Adaptor
User Manual

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FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL
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HT502 USER MANUAL
INDEX
GNU GPL INFORMATION ................................................................................... 4
CHANGE LOG ........................................................................................................ 5
CHANGES FROM 1.0.13.3 USER MANUAL ..................................................................................................... 5
CHANGES FROM 1.0.12.4 USER MANUAL ..................................................................................................... 5
CHANGES FROM 1.0.12.1 USER MANUAL ..................................................................................................... 5
CHANGES FROM 1.0.11.3 USER MANUAL ..................................................................................................... 5
CHANGES FROM 1.0.10.9 USER MANUAL ..................................................................................................... 6
CHANGES FROM 1.0.9.1 USER MANUAL ....................................................................................................... 6
CHANGES FROM 1.0.7.6 USER MANUAL ....................................................................................................... 6
CHANGES FROM 1.0.6.8 USER MANUAL ....................................................................................................... 6
WELCOME .............................................................................................................. 7
SAFETY COMPLIANCES ................................................................................................................................... 7
WARRANTY......................................................................................................................................................... 7
CONNECT YOUR HT502 ...................................................................................... 8
EQUIPMENT PACKAGING ................................................................................................................................ 8
CONNECTING THE HT502 ................................................................................................................................ 8
PRODUCT OVERVIEW ...................................................................................... 11
SOFTWARE FEATURES OVERVIEW .............................................................................................................. 11
HARDWARE SPECIFICATION ......................................................................................................................... 12
BASIC OPERATIONS .......................................................................................... 15
UNDERSTANDING HT502 VOICE PROMPT ................................................................................................. 15
PLACING A PHONE CALL ............................................................................................................................... 16
PHONE OR EXTENSION NUMBERS ......................................................................................................... 16
DIRECT IP CALLS ...................................................................................................................................... 17
CALL HOLD ....................................................................................................................................................... 18
CALL WAITING ................................................................................................................................................. 18
CALL TRANSFER .............................................................................................................................................. 18
3-WAY CONFERENCING.................................................................................................................................. 19
FAX SUPPORT ................................................................................................................................................... 19
CALL FEATURES ................................................................................................. 21
CONFIGURATION GUIDE ................................................................................. 23
CONFIGURING THE HT502 THROUGH VOICE PROMPTS ........................................................................ 23

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CONFIGURING THE HT502 VIA WEB BROWSER ....................................................................................... 24
ACCESS THE WEB CONFIGURATION MENU ......................................................................................... 24
IMPORTANT SETTINGS ................................................................................................................................... 25
NAT SETTINGS ........................................................................................................................................... 25
DTMF METHODS ....................................................................................................................................... 25
PREFERRED VOCODER (CODEC) .......................................................................................................... 26
ADVANCED USER CONFIGURATION ........................................................................................................... 30
SAVING THE CONFIGURATION CHANGES ................................................................................................. 43
REBOOTING THE HT502 FROM REMOTE .................................................................................................... 43
CONFIGURATION THROUGH A CENTRAL SERVER .................................................................................. 43
SOFTWARE UPGRADE ...................................................................................... 45
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .............................................................................. 45
INSTRUCTIONS LOCAL FIRMWARE UPGRADE:........................................................................................ 46
CONFIGURATION FILE DOWNLOAD ........................................................................................................... 46
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ........................................................... 47
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ..................................................... 47
RESTORE FACTORY DEFAULT SETTING .................................................... 49
FACTORY RESET .............................................................................................................................................. 49
RESET BUTTON ................................................................................................................................................ 49
IVR COMMAND ................................................................................................................................................ 49

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TABLE OF FIGURES
HT502 User Manual
FIGURE 1: CONNECTING THE HT502 ..................................................................................................................... 9
FIGURE 2: HT502 CONNECTION DIAGRAM ........................................................................................................ 10
FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION ........................................................................... 29
TABLE OF TABLES
HT502 User Manual
TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS ..................................................................................... 9
TABLE 2: DEFINITIONS OF THE HT502 LEDS ...................................................................................................... 9
TABLE 3: HT502 TECHNICAL SPECIFICATIONS ................................................................................................ 11
TABLE 4: HT502 HARDWARE SPECIFICATION .................................................................................................. 13
TABLE 5: HT502 IVR MENU DEFINITIONS ......................................................................................................... 15
TABLE 6: HT502 CALL FEATURES ....................................................................................................................... 21
TABLE 7: BASIC SETTINGS ................................................................................................................................... 26
TABLE 8: STATUS PAGE ......................................................................................................................................... 29
TABLE 9: ADVANCED SETTINGS ......................................................................................................................... 30
TABLE 10: ACCOUNT SETTINGS .......................................................................................................................... 35
CONFIGURATION GUI INTERFACE EXAMPLES
HT502 User Manual
(http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip)
1. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. SCREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE
4. SCREENSHOT OF FXS PORT 2 CONFIGURATION PAGE
5. SCREENSHOT OF STATUS PAGE
6. SCREENSHOT OF LOGIN PAGE
7. SCREENSHOT OF REBOOT PAGE
8. SCREENSHOT OF REBOOTING PAGE

FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL
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GNU GPL INFORMATION
HT502 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream
uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact
terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl .

FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL
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CHANGE LOG
This section documents significant changes from previous versions of HT502 user manuals. Only major new
features or major document updates are listed here. Minor updates for corrections or editing are not documented
here.
CHANGES FROM 1.0.13.3 USER MANUAL
 Added feature [Hold Target Before Refer] in FXS port settings, which allows user to hold or not hold the phone call
before refer.
 Added feature [Crypto Life Time] in FXS port settings, which allows user to enable or disable Crypto life time
when using SRTP.
 Added feature [Play busy/reorder tone before Loop Current Disconnect] in FXS port settings, which allows user
to configure if it will play busy/reorder tone before loop current disconnect upon call fail.
CHANGES FROM 1.0.12.4 USER MANUAL
 Added option [SIP Timer D] to configure RFC 3261 timer D in Advanced Settings.
 Changed option name from [Allow DHCP Option 66 to override server] to [Allow DHCP Option 66 or 160 to
override server]. Now the option160 can be abled/disabled along with option 66 on DHCP server at the same
time.
 Added feature [Download Device XML Configuration] in advanced settings allows to download device XML
configuration to local directory.
 Addied feature [Upload firmware] in advanced settings allows user to upload firmware file from local directory.
 Addied feature [Upload configuration] in advanced settings allows user to upload configuration file from local
directory.
CHANGES FROM 1.0.12.1 USER MANUAL
 Added the options to enable/disable [Always send HTTP Basic Authentication Information]
 Added the options to restrict the m field sent in SDP [Disable Multiple m line in SDPDisable Multiple m line in
SDP]
CHANGES FROM 1.0.11.3 USER MANUAL
 Added the options to enable/disable [Do Not Escape '#' as %23 in SIP URI]
 Added network whist/black list function on WAN port [White list for WAN side] [Black list for WAN side]

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CHANGES FROM 1.0.10.9 USER MANUAL
 Added the options to enable/disable [Use P-Preferred-Identity Header] and [Use Privacy Header]
 Added the option to enable/disable [Add Auth Header On Initial REGISTER]
CHANGES FROM 1.0.9.1 USER MANUAL
 Added option to change phone LED pattern rule. [Phone LED Pattern]
 Added list [Blacklist For Incoming Calls] to block certain incoming number.
CHANGES FROM 1.0.7.6 USER MANUAL
 Added option to enable/disable SIP NOTIFY Authentication. [Disable SIP NOTIFY Authentication]
 Added option [Use Configured IP ] in DNS mode. Added configurable parameter [Primary IP][Backup
IP1][Backup IP2]
 Added option to set [Reregister before Expiration]
CHANGES FROM 1.0.6.8 USER MANUAL
 Added the option to enable/disable hook flash. [Enable Hook Flash]
 Added two CPE SSL configuration [CPE SSL Certificate][CPE SSL Private Key]
 Added a configuration parameter to set the [Connection Request Port]
 Removed DHCP Domain from Web UI
 Removed Enable Ring-transfer from Web UI
 Added a configuration parameter to set the [Offhook Auto-Dial Delay]
 Changed the SSL Web UI decription to [SIP TLS Certificate][SIP TLS Private Key] and [SIP TLS Private Key
Password]
 Added [CPE] version to Software Version on Web UI

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WELCOME
Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor.
Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features the rich
audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS ports each with
independent SIP accounts.
This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone Adaptor and
make the best use of its many upgraded features including simple and quick installation, 3-way conferencing, and
direct IP-IP Calling. This HT502 is very easy to manage and configure, and is specifically designed to be an easy to
use and affordable VoIP solution for both the residential user and the teleworker.
SAFETY COMPLIANCES
The HT502 phone complies with FCC/CE and various safety standards. The HT502 power adaptor is compliant with
UL standard. Only use the universal power adapter provided with the HT502 package. The manufacturer’s
warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your HT502 from a reseller, please contact the company where you purchased your device for
replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream
Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Please do
not use a different power adaptor with the HT502 as it may cause damage to the products and void the manufacturer
warranty.
This document contains links to HT502 GUI Interfaces. Please download these examples from
http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip for your reference.
This document is subject to change without notice. The latest electronic version of this user manual is available for
download at: http://www.grandstream.com/products/ht_series/ht502/documents/ht502_usermanual_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose is not permitted without the express written permission of Grandstream Networks, Inc.

FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL
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CONNECT YOUR HT502
EQUIPMENT PACKAGING
The HT502 ATA package contains:
 One HT502 Main Case
 One Universal Power Adaptor
 One Ethernet Cable
 One HT502 Vertical Stand
CONNECTING THE HT502
The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the directions
in the Configuration section of this manual.
1. Connect a standard touch-tone analog telephone to the PHONE port.
2. Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the telephone
cable to the analog telephone.
3. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet cable to an
uplink port (a router or a modem, etc.)
4. Connect a PC to the LAN port of HT502 if it is being used as a router.
5. Insert the power adapter into the HT502 and connect it to a wall outlet.
The HT502 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total solution for
networks providing VoIP services. The HT502 VoIP features and functions are available using a regular analog
telephone.