BCS Edge 5000i User manual

Business Communications Solutions
9910 Irvine Center Drive
Irvine, CA 92618
www.bcsconsultants.com
[ m ] 949.333.1000
[ f ] 949.333.1001
WAVE QUICK REFERENCE GUIDE
For Vertical SIP Phones: Edge 5000i, 9133i, 9143i, 9112i, 480i,
480CT

GETTING TO KNOW YOUR PHONE
** Some features may already be pre-programmed **

PHONE USER GUIDE
This Phone Guide includes general information for Vertical SIP phones because Vertical SIP phone
models vary as to which features and buttons are available on a particular phone.
INTRODUCTION
1. Using the Display Screen: When you are not on a call, the display screen provides information
about your phone and extension. When you are on a call, the display screen provides information
about the call, including a call timer that displays the length of time you have been connected.
Additional information is displayed if your calls are forwarded to another number, if you have a call
on hold, if you have missed calls, and so forth.
When you are on an inbound call, the display screen shows caller ID information if it was provided
by the other party and if your phone service provider sends it. If caller ID is not available, the display
screen identifies the inbound trunk group handling the call.
2. Using the Navigation Keys: When you press certain keys, for example a feature key or soft key,
a list of options is sometimes displayed from which you must select an item. Use the display screen
control keys to move up and down the list, then use the appropriate soft key to select the desired
item.
3. Display Icons: The following icons may appear on the display screen when you are making or
receiving calls, or while you are browsing the Callers list.
4. Feature Key Identifiers: Feature keys invoke application features. The following features are
available on your phone by default.

NOTE: Your SIP phone features may vary depending on the model and on how your Wave phone
system is set up.
Conf ( )
Establishes server based conference of up to four conferees.
Goodbye ( ) - also known as End Call on models 9112i and 9133i
Releases the current call the same as hanging up the handset.
Hold ( on 9112i & 9133i models / on 5000i models)
Icom ( on model 480i/480CT)
Performs a voice call to another extension.
Mute ( on 480i/480CT)
When your phone is muted, you can hear the caller but the caller cannot hear you.
Redial ( or softkey) Places a call to the last number you dialed.
Transfer ( or on 5000i models)
Places a call on hold while you dial and connect to the destination extension.
PHONE SETTINGS
1. Volume Adjustment - Use the #and -keys in the dial pad to adjust the volume of the handset,
speaker, and ringer.
2. Setting Options: To make changes to settings such as the display contrast, ringtone, headset
volume, etc. follow the procedure below.
1) Press Options
2) Follow the prompts that appear on the display (use the navigation keys as
described).
01 - Language
02 - Time and Date
03 - Set Ring Tone
04 - Clear Message Waiting
05 - Contrast Level
06 - Live Dialpad
07 - Headset Settings
08 - Network Settings
09 - SIP Settings
10 - Phone Status
ADDITIONAL FEATURES
1. Using Authorization Codes - You might be assigned an authorization code that gives you the
ability to make calls on restricted phone line keys. Authorization codes are used to override
access restrictions.
Dial a phone number, and listen for a long beep.
Enter your authorization code, and press #

2. Callers List - The Callers list is a stored log of your incoming calls. Your phone logs the
number and name (if available) of the caller, when they last called, and the number of times
they tried to reach you. Refer to the Wave Phone User’s Guide for details.
3. Directory List - The Directory List is like a customized “phone book”. Refer to the Wave Phone
User’s Guide for details.
4. Do Not Disturb –Prevent your phone from ringing
Press *41 to enable
Press *42 to disable Do Not Disturb (Press on 5000i models).
5. Log Incident - When using a remote phone, pressing ** logs a time stamp in the Wave system
trace logs that may be useful when troubleshooting a problem.
INTERCOM AND PAGE
1. Intercom - Make calls from your phone to another extension within your phone system.
Press MENU, then a feature button to find out if and how that button is programmed.
Model 480i/480CT
1) 1 Press Intercom ( ).
2) Dial the extension.
3) Press Intercom ( ), OR press Goodbye ( also known as End Call on
models 9112i and 9133i) to end the call.
Models 9112 and 9133
1) Dial the extension
- OR - Press the desired line button and dial the extension.
2. Page - Send a Page to all users connected to your system through the PA system.
Page the Entire System
1) Press Intercom ( ), or *11.
2) Make the announcement.
3) Hang up when you are finished making your announcement to disconnect from
the public address system.
NOTE -- Vertical SIP phones cannot receive a page through the handset at this time.
However, this function will be available in a future release.

MAKING CALLS
1. Making a Call
1) Lift the handset, OR press ( on models 9112i and 9133i)
For external calls:
2) When you hear dial tone, enter the external access code (such as 9.)
3) Enter the phone number.
- OR -
For internal calls:
Enter the extension.
2. Call Return - Calls back the number answered on your primary line. Call Return does not return
calls from external phone numbers.
Press Call Return, or *69
3. Redial - Redial will place a call to the last phone number you dialed from the phone. Even if you
dialed digits while connected to a call, the system will only keep track of the last phone number
you dialed.
Press Redial
ANSWERING CALLS
1. Answering a Call
1) Lift the handset, OR press ( on models 9112i and 9133i)
2) Press the associated line appearance key while the line is ringing to connect the call.
2. Call Pickup - Answer an incoming call on another extension within your pickup group.
Extension
1) Press Pickup, OR *75.
2) Dial the extension number, as necessary.
Group
Press *74
3. Night Answer - Use the Night Answer feature, to manually redirect all inbound calls to the
Vertical Wave system to a predetermined destination. Your system administrator can configure
any on or off premise phone number as the destination.
Press *85 to turn on Night Answer.
Press *86 to turn off Night Answer.

PLACING CALLS ON HOLD
Put the current call on hold while you use other phone features. While on an active call:
1. Press Hold ( on models 9112i and 9133i, on models 5000i).
2. Press the key corresponding to the line at which the call was placed on hold to reconnect.
NOTE: You can also use Call Park features to place calls on hold.
TRANSFERRING CALLS
Place a call on hold while you dial the destination extension, then transfer the call.
1. Blind Transfer - Transfer a call without announcing the call to the recipient.
With a party on the line:
Press ( on models 5000i).
Enter the destination extension.
Press and/or hang up to complete the transfer.
2. Supervised Transfer - Place a call on hold while you dial the destination extension, then
announce the call to the recipient before transferring.
With a party on the line:
Press ( on models 5000i).
Enter the destination extension.
Press the Dial softkey and wait for an answer.
Announce the call.
Press and hang up to complete the transfer.
FORWARDING CALLS
Redirect your call from your primary line to another extension or phone number.
NOTE: The Forward feature will behave differently depending on whether or not your Forward key is
programmed with a target phone number.
1. Internal Calls
Press Forward, or *43 then dial the extension number to which you want calls
forwarded.
Enter the extension number to which you want to forward calls.
2. External Calls
Press Forward, or *43.
Enter the external access digit(s) - usually a 9.

Enter the phone number to which you want to forward calls.
If you enter an international phone number, you must enter a # at the end of the
number.
If you are prompted for a password, enter your Voicemail password, and press #.
3. Cancelling Call Forwarding
Press Forward, or *44 to cancel call forwarding.
CONFERENCE CALLS
Set up a conference call with up to multiple participants (including yourself).
With a party on the line:
Press TRNS/CONF or TRANS to place the other party on hold.
Listen for the dial tone, then dial the number of the next party.
Repeat for each additional conference member.
Press TRNS/CONF
FEATURE CODE REFERENCE
FEATURE CODE FEATURE CODE
Call Park Do Not Disturb *41
Directed Flash + *66 + ext Cancel *42
Retrieval *65 + ext Forward *43 + dest no. or ext
Self Flash + *64 Cancel *44
Retrieval *65 + ext Hold Flash
System Flash + *62 Intercom *82
Retrieval *63 + slot no Log Incident **
Call Pickup Night Answer *85
Extension *75 + ext Cancel *86
Group *74 Page
Call Return *69 System *11
Centrex (in future release) Zone *12 + zone
Conference Flash + *71 System Speed Dial *89 + speed dial no.
Connect Party *71 Transfer Flash + destination ext
Reconnect *72

VOICEMAIL USER GUIDE
LOGGING INTO VOICEMAIL
You will need to log into your Wave voicemail account any time you want to listen to your messages
or make changes in your settings. You can log in from your own Wave phone, from any Vertical
Wave phone in the system, or from an external (remote) phone.
1. From Your Own Wave Phone
Press MESSAGE or VMAIL (softkey).
- If your phone does not have a MESSAGE button or VMAIL softkey, take the phone off
hook and press #twice.
OR
- If you are a member of a hunt group, dial that access code (usually extension 550), then
press #.
At the prompt:
Enter your password, then press # again.
2. From any Vertical Wave Phone (other than your own)
Press MESSAGE or VMAIL (softkey).
- If your phone does not have a MESSAGE button or VMAIL softkey, take the phone off-
hook and press #. Then go to step below.
OR
- If you are a member of a hunt group, dial that access code (usually extension 550), then
press #. Then go to step below.
At the password prompt:
Press # to tell the system that you want to access a voicemail other than the one
associated with the phone you are using.
At the remaining prompts:
Enter your extension, then press #
Enter your password, then press #
3. From any External Phone
Dial the main number.
Enter your extension.
NOTE: If the main number is answered by an Auto Attendant, instead of entering your
extension, you may need to press # to access voicemail, then enter your extension, and
press #. If this is the case, skip to step 4 to listen to access your voicemail.
Press 9 during your greeting to access your voicemail options. (This is a pre-programmed
button you may or may not have)
Enter your password, then press #

SETTING/CHANGING YOUR PASSWORD
1. Log into your account.
2. Press 6to access the Account Preferences menu.
3. Press 3 to access the Password feature.
4. Enter the new password (see Choosing Your Password below for information on password
requirements).
5. Enter the new password again to confirm it.
6. Press to save the new password.
Choosing Your Password: Your Vertical Wave phone system may be customized with specific
rules or restrictions for choosing a password.
LISTENING TO MESSAGES
1. New Messages - Listen to messages that have not been saved or deleted.
Log into your account.
Press 1to listen to the first new message.
Press one of the designated option numbers to access other listening options (see
Listening Options described below).
OR
When the message has finished playing
Press 2to go to the next message.
2. Saved Messages - Listen to messages saved from this or previous sessions.
Press 2to listen to the first saved message.
Press one of the designated option numbers to access other listening options (see
Listening Options described below).
OR
When the message has finished playing
Press 2to go to the next message.
3. Deleted Messages (from the current session only) - You cannot access deleted messages from
any previous sessions.
Press 5 to listen to the first deleted message.
Press one of the designated option numbers to access other listening options (see
Listening Options described below).
OR
When the message has finished playing
Press 2 to go to the next message.

4. Listening Options - Use the options below when listening to new, saved, or deleted messages.
Press 1 to replay the current message. Each time you press 1, the message replay from
the beginning.
Press 2to skip to the next message while the current message is playing.
Press 3to delete the current message.
Press 4 to reply to or forward the message, or to callback the person that left the
message. - See the After Listening to Messages section of this guide.
Press 5to play the previous message while the current message is playing.
Press 6to save the current message.
Press 7 to rewind the current message (by 4 seconds) - Each time you press 7 while the
message is playing, it will rewind another 4 seconds.
Press 8to undelete any messages deleted in this session. NOTE: If you deleted messages
in a previous session, these messages cannot be recovered.
Press 9 to fast forward the current message (by 4 seconds). - Each time you press 9, the
message will fast forward another 4 seconds.
Press # during the “message-received” preamble to skip to the beginning of the current
message.
Press # during the message itself to skip the rest of the message (and play the next
message, if there is one).
5. After Listening to Messages
After listening to a message, and while you are in the Listening menu, use the options below to save,
reply to, forward messages or callback. You can also call back the person who left the message.
Reply to a Message - You can send an immediate reply to the person who left the current voicemail.
If the message was sent to multiple recipients, you have the choice of replying to just the original
sender or to all recipients.
From the Listening options menu:
Press 1 to access reply options.
Press 1 to reply to the original sender only.
OR Press 2to send to all recipients (if the message as sent to multiple recipients).
At the tone:
Record your reply, then press #.
Set deliver options or re-record your message, as needed.
Press 1 to send your reply.
Forward a Message - Send a copy of the current message to the voicemail of one or more users. In
addition, you can include a recorded message that explains the reason you are forwarding the
message.
Example: “I just received this message from our customer, Mr. Jones. Can you please call him
and answer his questions? Thanks.”

From the Listening options menu:
Press 2 during or after listening to a message.
At the tone:
Record your message, then press #.
Press 1 to accept your recording. OR Press 2 to hear your recording.
NOTE: If you want to re-record the message, press 3.
Set deliver options or re-record your message, as needed.
Enter the extension to which you want to forward the message, then press .
Repeat step 5 for each extension you want to include.
HINT: If you do not know a user’s extension number, press 411, then select the user by
name. If you want to send the message to all users on the system (which have voicemail
capabilities) press 8888# .
Press # to send the message to the designated extension(s).
OR Press *to cancel.
NOTE: If you entered multiple extensions, press to delete the most recently added
extension. Press to delete each extension. Once all extensions have been deleted, press
to delete the message itself.
Call back a Sender
Instead of using the reply method to call the sender’s voicemail, use the Callback method to directly
call the extension or outside phone number of the sender.
From the Listening options menu:
Press 3during or after listening to a message (without deleting the original message).
OR
Press 4during or after listening to a message (the original message WILL be deleted).
NOTE: If you are calling back a forwarded message or calling a sender with more than
one available phone number (for example a callback number and a Caller ID number),
the system will prompt you to select the appropriate number.
When the caller’s number appears:
Press 1 to dial that number.
OR To choose from a list of available numbers for the sender:
Press 2.
Select the appropriate number to dial the sender.
Press FLASH 3or wait for the other party to hang up to make another call.
RECORDING YOUR VOICE TITLE (NAME)
Record or change your name as it will be heard by callers when they dial your extension.
1. Log into your account.
2. Press 6to access Account Preferences.

3. Press 2 access the Name Title menu.
4. Press 1.
5. Record your name, then press # to save it.
6. Press 1to re-record your name, then press #.
OR Press 2 to revert to the existing title setting.
OR Press * to return to the previous menu, or hang up to end the session.
SETTING VOICEMAIL CALL NOTIFICATION
You can designate either an internal (extension) or external (with access code) phone number for
voicemail notification. When you receive a voicemail, the system will use this number to let you
know that you have a message waiting.
1. Log into your account.
2. Press 6 to access Account Preferences.
3. Press 4 to access the Notifications menu.
4. Set the appropriate notification option using the steps below:
Keep the Current Notification Number - If you have previously set up a notification number:
Press 1 to keep the current Notification number (the default for this will be your own
extension number)
Use an Extension Number
Press 2if you want to be notified at a specific extension within the Vertical Wave phone
system.
Enter the extension number.
Press 1to accept the entry.
OR Press 2 to change the entry.
Use an External Number
Press 3 if you want to be notified at a specific number outside the Vertical Wave phone
system.
Enter the external number. NOTE: You will need to include any access number (such as
“9”), and any long distance numbers (such as 1 and the area code) if applicable.
Press #to hear your entry repeated.
Press 1 to accept the entry
OR Press 2to change the entry.
MANAGING YOUR GREETINGS
A greeting is the message that callers hear when they reach your voicemail. You can record and
store multiple greetings for use in different situations.

NOTE
Check with your phone System Administrator regarding any company-established
greeting formats.
If you do not record and activate a primary greeting, the system will play a pre-defined,
default greeting.
If you only have one greeting recorded it will automatically be the “active” greeting.
Review Greetings - Once you review your greetings, you can make them active, change them,
and/or delete them.
Log into your account.
Press 4 to access Greetings and hear the currently active greeting.
From the Greetings Menu
Press 1to replay the current greeting.
Press 2to skip to the next greeting. +
Press 3 to make the current greeting active. +
Press 4 to re-record an existing greeting, then press to complete and save it.
Press 6 to record/add a new greeting, then press to complete and save it.
Press 7to delete the current greeting.
+This setting applies if you have two or more greetings recorded.
SETTING STATUS COMMANDS
1. Log into your account.
2. Press 6 to access Account Preferences.
3. Press 1 to access Status Commands and hear the currently set status.
4. Use the following Status options as needed.
From the Status Commands menu:
Press 1 to set your status to Available.
Press 2 to set your status to Do Not Disturb.
Press 3 to set your status to In a Meeting.
Press 4 to set your status to Out of the Office.
Press 5 to set your status to On Vacation.
Press 6 to set your status to Available (Queue only). ++
Press 7 to set your status to Available (non-Queue). ++
Press 8 to set your status to On Break. ++
++ These options are only available to you if you are a member of a call center queue.

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NAME:
EXTENSION:
DIRECT #:
PASSWORD:
NOTES: