BCS Edge 5000i User manual

Business Communications Solutions
9910 Irvine Center Drive
Irvine, CA 92618
www.bcsconsultants.com
[ m ] 949.333.1000
[ f ] 949.333.1001
WAVE QUICK REFERENCE GUIDE
For Vertical SIP Phones: Edge 5000i, 9133i, 9143i, 9112i, 480i,
480CT

GETTING TO KNOW YOUR PHONE
** Some features may already be pre-programmed **

PHONE USER GUIDE
This Phone Guide includes general information for Vertical SIP phones because Vertical SIP phone
models vary as to which features and buttons are available on a particular phone.
INTRODUCTION
1. Using the Display Screen: When you are not on a call, the display screen provides information
about your phone and extension. When you are on a call, the display screen provides information
about the call, including a call timer that displays the length of time you have been connected.
Additional information is displayed if your calls are forwarded to another number, if you have a call
on hold, if you have missed calls, and so forth.
When you are on an inbound call, the display screen shows caller ID information if it was provided
by the other party and if your phone service provider sends it. If caller ID is not available, the display
screen identifies the inbound trunk group handling the call.
2. Using the Navigation Keys: When you press certain keys, for example a feature key or soft key,
a list of options is sometimes displayed from which you must select an item. Use the display screen
control keys to move up and down the list, then use the appropriate soft key to select the desired
item.
3. Display Icons: The following icons may appear on the display screen when you are making or
receiving calls, or while you are browsing the Callers list.
4. Feature Key Identifiers: Feature keys invoke application features. The following features are
available on your phone by default.

NOTE: Your SIP phone features may vary depending on the model and on how your Wave phone
system is set up.
Conf ( )
Establishes server based conference of up to four conferees.
Goodbye ( ) - also known as End Call on models 9112i and 9133i
Releases the current call the same as hanging up the handset.
Hold ( on 9112i & 9133i models / on 5000i models)
Icom ( on model 480i/480CT)
Performs a voice call to another extension.
Mute ( on 480i/480CT)
When your phone is muted, you can hear the caller but the caller cannot hear you.
Redial ( or softkey) Places a call to the last number you dialed.
Transfer ( or on 5000i models)
Places a call on hold while you dial and connect to the destination extension.
PHONE SETTINGS
1. Volume Adjustment - Use the #and -keys in the dial pad to adjust the volume of the handset,
speaker, and ringer.
2. Setting Options: To make changes to settings such as the display contrast, ringtone, headset
volume, etc. follow the procedure below.
1) Press Options
2) Follow the prompts that appear on the display (use the navigation keys as
described).
01 - Language
02 - Time and Date
03 - Set Ring Tone
04 - Clear Message Waiting
05 - Contrast Level
06 - Live Dialpad
07 - Headset Settings
08 - Network Settings
09 - SIP Settings
10 - Phone Status
ADDITIONAL FEATURES
1. Using Authorization Codes - You might be assigned an authorization code that gives you the
ability to make calls on restricted phone line keys. Authorization codes are used to override
access restrictions.
Dial a phone number, and listen for a long beep.
Enter your authorization code, and press #

2. Callers List - The Callers list is a stored log of your incoming calls. Your phone logs the
number and name (if available) of the caller, when they last called, and the number of times
they tried to reach you. Refer to the Wave Phone User’s Guide for details.
3. Directory List - The Directory List is like a customized “phone book”. Refer to the Wave Phone
User’s Guide for details.
4. Do Not Disturb –Prevent your phone from ringing
Press *41 to enable
Press *42 to disable Do Not Disturb (Press on 5000i models).
5. Log Incident - When using a remote phone, pressing ** logs a time stamp in the Wave system
trace logs that may be useful when troubleshooting a problem.
INTERCOM AND PAGE
1. Intercom - Make calls from your phone to another extension within your phone system.
Press MENU, then a feature button to find out if and how that button is programmed.
Model 480i/480CT
1) 1 Press Intercom ( ).
2) Dial the extension.
3) Press Intercom ( ), OR press Goodbye ( also known as End Call on
models 9112i and 9133i) to end the call.
Models 9112 and 9133
1) Dial the extension
- OR - Press the desired line button and dial the extension.
2. Page - Send a Page to all users connected to your system through the PA system.
Page the Entire System
1) Press Intercom ( ), or *11.
2) Make the announcement.
3) Hang up when you are finished making your announcement to disconnect from
the public address system.
NOTE -- Vertical SIP phones cannot receive a page through the handset at this time.
However, this function will be available in a future release.

MAKING CALLS
1. Making a Call
1) Lift the handset, OR press ( on models 9112i and 9133i)
For external calls:
2) When you hear dial tone, enter the external access code (such as 9.)
3) Enter the phone number.
- OR -
For internal calls:
Enter the extension.
2. Call Return - Calls back the number answered on your primary line. Call Return does not return
calls from external phone numbers.
Press Call Return, or *69
3. Redial - Redial will place a call to the last phone number you dialed from the phone. Even if you
dialed digits while connected to a call, the system will only keep track of the last phone number
you dialed.
Press Redial
ANSWERING CALLS
1. Answering a Call
1) Lift the handset, OR press ( on models 9112i and 9133i)
2) Press the associated line appearance key while the line is ringing to connect the call.
2. Call Pickup - Answer an incoming call on another extension within your pickup group.
Extension
1) Press Pickup, OR *75.
2) Dial the extension number, as necessary.
Group
Press *74
3. Night Answer - Use the Night Answer feature, to manually redirect all inbound calls to the
Vertical Wave system to a predetermined destination. Your system administrator can configure
any on or off premise phone number as the destination.
Press *85 to turn on Night Answer.
Press *86 to turn off Night Answer.