
You are now the proud owner of a Grant Combined External
Volumiser from Grant Engineering (UK) Limited which has been
designed to give years of reliable, trouble free operation.
Grant Engineering (UK) Limited guarantees the manufacture of
the External Volumiser including all electrical and mechanical
components for a period of twelve months from the date of
installation4, provided that the External Volumiser has been
installed in full accordance with the installation instructions issued.
This will be extended to a total period of two years if the External
Volumiser is registered with Grant Engineering (UK) Limited within
thirty days of installation and it is inspected when the heat
source/heating system is serviced at twelve month intervals3. See
main Terms and Conditions below.
Registering the product with Grant Engineering (UK) Limited
Please register your Grant Combined External Volumiser with
Grant Engineering UK Limited within thirty days of installation.
To do so visit:
www.grantuk.com/support/product-registration
You can register your External Volumiser for a further twelve
months guarantee (giving two years from the date of
installation4). This does not aect your statutory rights1.
If a fault or defect occurs within the manufacturer’s
guarantee period
If your External Volumiser should fail within the guarantee period,
you must contact Grant Engineering (UK) Limited who will arrange
for the repair under the terms of the guarantee, providing that the
External Volumiser has been correctly installed, commissioned
and inspected when the heat source/heating system is serviced
(if the product has been installed for more than twelve months) by
a competent person and the fault is not due to tampering, debris,
system water contamination, misuse, trapped air or the failure of
any external components not supplied by Grant Engineering (UK)
Limited, e.g. circulating pump, motorised valve, etc.
This two year guarantee only applies if the External
Volumiser is registered with Grant Engineering (UK) Limited
within thirty days of installation4and is inspected after twelve
months3, when the heat source and/or heating system is
serviced.
In the rst instance
Contact your installer or commissioning engineer to ensure
that the fault does not lie with the system components or any
incorrect setting of the system controls that falls outside of the
manufacturer’s guarantee otherwise a service charge could result.
Grant Engineering (UK) Limited will not be liable for any charges
arising from this process.
If a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited
Service Department on +44 (0)1380 736920 who will arrange for
a competent service engineer to rectify the fault.
Remember - before you contact Grant Engineering (UK)
Limited
• Ensure the External Volumiser has been installed,
commissioned and inspected by a competent person in
accordance with the installation instructions.
• Ensure the problem is not being caused by the heating
system or its controls.
Free of charge repairs
During the two year guarantee period no charge for parts or
labour will be made provided that the External Volumiser has
been installed and commissioned correctly in accordance with
the manufacturer’s installation instructions, it was registered with
Grant Engineering (UK) Limited within thirty days of installation4
and, for External Volumisers over twelve months old, details
of inspection when the heat source and/or heating system is
serviced are available3.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
• Proof of purchase
• Commissioning Report Form
• Service documents
• System Design Criteria
Chargeable repairs
A charge may be made (if necessary following testing of parts)
if the breakdown is due to any fault(s) caused by the plumbing
or heating system, e.g. contamination of parts due to system
contamination, sludge, scale, debris or trapped air. Refer to
‘Extent of manufacturer’s guarantee’.
Extent of manufacturer’s guarantee
The manufacturer’s guarantee does NOT cover the following:
• If the External Volumiser has been installed for over two
years.
• If the External Volumiser has not been installed,
commissioned, or inspected by a competent person in
accordance with the installation instructions.
• Instances where the serial number has been removed or
made illegible.
• Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the External
Volumiser contrary to the manufacturer’s installation
instructions.
• Damage due to external causes such as bad weather
conditions (ood, storms, lightning, frost, snow, or ice), re,
explosion, accident or theft.
• Fault(s) due to incorrectly sized expansion vessel(s),
incorrect vessel charge pressure or inadequate expansion on
the system.
• Fault(s) caused by external electrics and external
components not supplied by Grant Engineering (UK) Limited.
• Product servicing, de-scaling or ushing.
• Checking and replenishing system pressure.
• Electrical cables and plugs, external controls not supplied by
Grant Engineering (UK) Limited.
• Heating system components, such as radiators, pipes,
ttings, pumps and valves not supplied by Grant Engineering
(UK) Limited.
• Instances where the External Volumiser has been un-in-
stalled and re-installed in another location.
• Use of spare parts not authorised by Grant Engineering (UK)
Limited.
• Consumable items including, but not limited to, antifreeze
and biocide inhibitor.
Page 16 Section 7: Guarantee
7 GUARANTEE