Greenfire Scan-Line Green 100 User manual

Operating Guide
Gr ee nfir e
Danish Design •Danish Quality •Danish Production
www.heta.d k
dk
UK

2
Dear customer,
Congratulations on the purchase of your new pellet stove. We are confident that your
investment will provide you with excellent value and plenty of enjoyment, particularly if you
follow the advice and guidelines laid out in these instructions.
The Greenfire pellet stove is approved under EN 14785; NS 3058/3059; Austria’s 15a; DIN
plus
These approvals are your guarantee as a consumer that the pellet stove meets a number
of specifications and requirements which confirm that the stove is made of high-quality
materials, that it is economical to use, and it is not harmful to the environment.
Please read these instructions for use carefully prior to installation and operation to avoid
personal injury or damage to building parts or the product itself.
HETA A/S
Copyright © 2014. HETA
Jupitervej 22, 7620
Lemvig, Denmark
Tel. [phone]
E-mail: [email protected]
We accept no liability for printing errors and
reserve the right to change the contents without notice.
Heta and Greenfire are
registered trademarks
belonging to Heta A/S.
Printed in Denmark.
First edition, 2014.
Revision 1.01 UK

CONTENTS: Page:
1. Introduction 4
2. Safety information 4
3. General information 5
3.1. Liability 5
3.2. Spare parts 5
4. Installation and ignition 6
4.1. Dimensions 6
4.2. Installing the control panel 7
4.3. Placement 8
4.4. Minimum distance from combustible materials 8
4.5. Proximity to combustible materials 9
4.6. Flue gas system 9
4.7. Chimney draught 9
4.8. External air supply 9
4.9. Failure to ignite 9
4.10. Before the first ignition 10
5. Safety systems 10
5.1. Temporary power failure 11
6. Filling wood pellets 12
7. Cleaning, Maintenance and Service Interval 12
8. Operation and Timer, etc. 13
8.1. Control panel 13
8.1.1. Remote control 13
8.1.2. Menu structure 14
8.2. Menu navigation 15
8.2.1. Active touch buttons 15
8.2.2. Set the clock 15
8.2.3. Manual pellet advancement 15
8.2.4. Set the room temperature 16
8.2.5. Select the heat level 16
8.2.6. Select the convection level 16
8.2.7. Select the pellet quality 16
8.3. Sub-menus 17
8.3.1. Set-up menu 17
8.3.2. Menu item: Time 17
8.4. Timer 18
8.4.1. Setting programmes 18
8.4.2. Setting days 19
8.5. Explanation overview 20
8.5.1. Start-up Sequence 20
8.5.2. Room Temperature Control 20
8.6. Troubleshooting and error reports for the Greenfire pellet stove 21
8.6.1. Troubleshooting 21
8.6.2. Test run of stove 22
8.6.3. Is the stove not burning cleanly? 22
8.6.4. Service technician / Description of problem 23
8.6.5. Overview of errors and alarms 24
9. Warranty 25
10. EU declaration of conformity 26
11. Nameplate 27

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Accompanying your pellet stove you will find:
A. Operating guide / Cleaning manual
B. Cleaning brush
C. Heta glove
D. Power cable
E. Remote control
F. Nameplate
1. Introduction
NB !!!
We advise you to read these instructions carefully, as they describe what you need to do to ensure
your Greenfire pellet stove functions to its full potential.
Warning
The regulations relating to installation and function described in these instructions may differ from
the applicable regulations in the destination country. If this is the case, the regulations applicable
in the destination must be observed. Drawings in these instructions are approximate and not to
scale.
Information
The packaging used provides good protection against damage that might arise during transportation
of the stove. Please check the stove immediately upon delivery. If you notice any visible signs of
damage, contact your dealer without delay.
Description of the stove
The aim of these instructions for use and servicing from Heta is to give the user all the necessary
safety information, in order to prevent any personal injury or damage to stove components or other
items. Please read these instructions carefully before using or performing maintenance on the
appliance.
2. Safety information
Your Greenfire pellet stove must be installed by a technician who has been trained by HETA A/S.
Please read these instructions regarding use and maintenance carefully before installing and
lighting the stove! If you need further information, please contact the dealer from whom you
purchased the stove.
NOTE
The stove has extra protection in line with power regulations, and must have an earthed
electrical connection.
Only quality pellets with a diameter of 6-8 mm should be used as fuel.
Before connecting power to the stove, make sure that the connection between the stove pipe and
chimney is in place.
Never remove the protective grate above the pellet tank.
The stove must be installed in a room with adequate air replacement.
Never open the stove door while the stove is operating. When the stove is lit, the surfaces, glass,
handle and stove pipe will be very hot. While the stove is operating, these components may only
be touched if wearing appropriate protection.

3. General information
The Greenfire pellet stove must only be installed in residential environments. The stove has fully
automatic control, ensuring controlled combustion. The control system manages the ignition
process, five heat levels and shutdown, ensuring that the stove functions correctly.
The design of the bowl used for combustion ensures that most of the ash from the pellets falls into
an ash drawer. However, you should check the burn pot each day, as not all pellets are of equal
quality.
Air flow is used to help keep the glass clean, however it is impossible to avoid the glass becoming
sullied after some usage (see the cleaning manual for cleaning instructions).
Only pellets 6-8 mm in diameter should be used as fuel in the Greenfire pellet stove.
3.1 Liability
By providing these instructions, Heta A/S disclaims all liability, both personal and statutory, for any
accidents that may arise due to failure –either fully or in part –to observe the instructions enclosed
herein.
Heta A/S disclaims all liability in relation to incorrect use of the stove, abnormal usage by the
customer, unauthorised replacement and/or repair, or the use of non-original spare parts for this
model
The manufacturer disclaims all liability, both personal and statutory, direct and indirect, attributable
to:
•Inadequate maintenance
•Failure to observe the instructions in this manual
•Failure to observe safety directions
•Irregular installation with failure to observe applicable standards in the destination country
•Installation carried out by unqualified or untrained personnel
•Replacement or repair not authorised by the manufacturer
•Use of non-original spare parts
•Extraordinary events
3.2 Spare parts
Use only original spare parts
If you have any questions concerning your pellet stove, Heta strongly recommends that you
contact your dealer immediately.

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4. Installation and ignition
4.1 Dimensions
531
914
Air Intake
Flue Outlet
Reset button
307
179
479 125 113

4.2. Installing the control panel.
a) Remove the four screws labelled A.
b) Install the control panel labelled #on the
backplate using the four screws labelled A.
c)
d) Install the communication cable labelled 1
in the communication port labelled 2

8
7,5
cm
5
cm
5
cm
4.3. Placement.
The position of the stove within the home will have a major impact on heat distribution.
Before deciding where to place the stove, it is important to consider the following:
a) The air supply for combustion must come from a ventilated room or an open
outdoor area.
b) Installation in a bedroom is not advised.
c) The stove must be installed in a spacious and central location in the house to ensure the
best heat distribution.
The electrical connection must be with Protective Earth (if the cable included is not long enough to
connect to the closest power outlet, use an extension cord with a Protective Earth connection)
4.4. Minimum distance between the stove and combustible materials.
If positioned as shown, a minimum distance of 7.5 cm must be maintained from the wall, with a gap
of 4 cm behind the stove.
4
cm
If positioned as shown, a minimum distance of 5 cm must be maintained from the walls.

4.5. Proximity to combustible materials.
• Stove sides 7.5 cm
• Stove rear 4 cm
• Furniture in front of the stove 60 cm
• Above the top plate 20 cm
• Vertical flue pipe 22.5 cm
• Horizontal flue pipe 15 cm
The following directions may vary, depending on regional or national directives.
Applicable legislation in the country in which the stove is being installed must always be respected.
If in doubt, contact your authorised Heta dealer.
4.6. The stove’s flue gas system
The flue gas system is dependent on a slight underpressure in th e combustion chamber, and it is
very important that the chimney exhausts to outside air and not to an enclosed or semi-enclosed
room such as a garage, corridor, attic or anywhere else where the flue gases could become
concentrated.
The chimney must always be installed in accordance with national and regional
regulations
4.7. Chimney draught.
Operation of the Greenfire pellet stove is partly independent of the chimney draught, as the flue
gas vacuum pump assists in removing smoke from the combustion chamber. However, if there is a
strong chimney draught, we recommend a draught stabiliser be installed. Otherwise the chimney
will overrun the flue vacuum pump, resulting in too much combustion. The stove operates best with
a chimney draught of 11 pascals (used for testing/approval) in a chimney with a diameter of 80 mm
4.8. External air supply.
In hermetically closed environments with little air replacement it can be difficult to supply enough air
for the combustion and it may be necessary to supply extra air to the room.
4.9. No ignition in the burn pot.
During the ignition phase, it may be the case that the stove fails to develop a flame.
If the stove fails to ignite, the control system will shut down the stove and report an error (no pellets)
(See section 8.6.5.)

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4.10. Before the first ignition.
1) Read these instructions carefully before lighting the stove.
2) Install the control panel and cable supplied. (See section 4.2.)
3) Correctly connect the pellet stove to the chimney
4) Fill the pellet tank (diameter 6–8 mm)
5) Open the door and check that the burn pot is in place in the frame and that the baffle plate is at
the top of the combustion chamber
6) Close the stove door. Never open the stove door while the stove is operating.
7) Roll out the room temperature sensor placed at the rear of the stove and ensure it is not in
contact with hot surfaces.
8) Connect the stove to a power outlet using the cable supplied.
9) Use the control panel to configure all personal settings and then start the stove.
(See the section on operating the stove)
NB:
The first time the stove is lit it is important to ventilate the environment very well, as an unpleasant
odour may arise during the first few hours of operation as the paint hardens.
Allow the stove to operate at the highest level for a few hours to ensure the paint is hardened the
first time the stove is used, so the unpleasant odour does not occur again.
5. Safety systems
Greenfire pellet stoves are equipped with advanced safety systems to prevent damage to the stove
or residential environment which could arise due to a fault in the appliance or inadequate
maintenance, chimney draught, etc.
If a fault occurs, pellet feeding ceases and the stove shuts down automatically.

The stove has the following four safety systems:
1. Thermal protection shuts down the stove if the temperature in the wood pellet tank becomes
too high (85°C).
2. The thermal sensor in the pellet tank activates at 82°C and automatically reduces
the heat level. If this fails to achieve a drop in temperature, the thermal protection (1) is activated.
3. The pressure sensor measures whether there is sufficient draught in the chimney. If problems with
inadequate draft or a blocked chimney arise, the pressostat shuts down the stove.
4. The door switch shuts down the stove if the door is opened during operation.
5.1 Temporary power failure
If the power failure only lasts a few seconds, the stove will restart and function normally. The
control system automatically shuts down the stove in the event of protracted power failure. The
duration of the shutdown phase may vary greatly, depending on the stove temperature.

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6. Filling wood pellets
Before adding wood pellets, remove the lid of the pellet tank (Image 1)
To prevent wood pellets from falling into the convection channels, you must cover these
channels with the lid while filling as shown (Image 2).
Be sure to advance the pellets manually using the control panel (see section 8.2.3.) until
pellets appear in the burn pot. This ensures the correct start-up sequence.
Image 1.
Image 2.
7. Cleaning, Maintenance and Service Interval
See the cleaning manual.

8. Operation and Timer etc.
8.1. Control panel
The control panel has an audio tone for alarms, etc.
Short tone: When buttons are pressed on the control panel.
Long deep tone: If something is entered incorrectly on the control panel.
Long high tone: Stove alarm, accompanied by an error code on the display.
8.1.1. Remote control

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8.1.2. Menu structure
Heat
[ Hi ]
[ Auto ]
[ 4 ]
[ 3 ]
[ 2 ]
[ 1 ]
Convection
[ Hi ]
[ Auto ]
[ 4 ]
[ 3 ]
[ 2 ]
[ 1 ]
Temperature
[ 25° ]
Current Temp
Desired Temp
[ 10° ]
Antifreeze
Pellet type
[ 1 ]
Normal
[ 2 ]
+10% Air
[ 3 ]
+20% Air
Time
[ 1 ]
Current Time
[ 2 ]
Timer On/Off
[ 3 ]
P1-P6
[ 4 ]
d1-d7
Settings
[ 1 ]
Keypad Lock
[ 2 ]
Display
Brigthness
[ 3 ]
Display Info
[ 4 ]
Beeper Volume
[ 5 ]
Info
[ 6 ]
Manual Pellet
Advancer
[ 7 ]
Service
Counter
[ 8 ]
Service Menu

8.2. Menu navigation.
8.2.1. Active touch buttons.
Touchbutton:
Description:
On/Off button
Switches the stove On or Off if pressed and held for more than
three seconds
Menu buttons
Used to navigate within the menus
Editing buttons
Used to navigate and edit within the menus
Enter
Used to confirm entries and select sub menus
Cancel/Back button
Cancels entries/returns to the previous menu item
8.2.2. Set the clock
Use the Time menu to set the time and date. Press Enter and the hour setting starts to
flash. Use the + / –buttons to set the correct hour. Then press the Arrow Right menu button .
The minutes setting will then start to flash. Use the + / –buttons to set the correct minutes. Press
the Arrow Right menu button and the date will be displayed. Set this in the same way as you
set the time (above). Then press the Arrow Right button and select the appropriate day of the
week. (1 = Monday, 2 = Tuesday, and so on).
8.2.3. Manual pellet advancement
Go to the Settings menu . Press + until point ( 6 ) is shown in the display. Then press Enter
and the display will ‘roll’, which indicates manual pellet advancement. Press and hold Enter .
This sequence lasts approx. 30 seconds. Repeat the sequence until pellets appear in the burn pot.
Then empty the burn pot to ensure the correct start-up sequence.

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8.2.4. Set the room temperature
Set the room temperature in the Temperature Menu . The current room temperature setting will
be shown. Press Enter to set the desired room temperature. The display will flash and you can
select the desired room temperature using the + / –buttons. Press Enter to confirm.
(The room temperature can also be set using the remote control. See section 8.1.1. )
Antifreeze temperature (Frost protection).
Antifreeze is a setting to prevent the room temperature falling too low –frost protection, in other
words. If the current room temperature falls below the Antifreeze temperature entered, the stove will
start automatically. The Timer must be ON for the Antifreeze system to activate.
Use the Temperature menu to set the Antifreeze temperature. Press + and [2] will be displayed.
Press Enter
Adjust the Antifreeze temperature to the appropriate setting and press Enter to confirm.
(the default setting is 10°C )
8.2.5. Select heat level
Use the Heat menu to set the stove’s heat level. Press Enter and select the desired
maximum heat level for your stove. 1…4, Auto, Hi. Press Enter to confirm.
(You can also use the remote control to set the desired heat level. See section 8.1.1. )
8.2.6. Select convection level
The convection fan is set to Auto by default and follows the Heat level automatically in this setting.
We recommend that you always set the convection fan to Auto, as there is a risk of a combustion
fault if the convection fan is set incorrectly.
8.2.7. Set pellet quality
Use the Pellet Type menu to set the pellet quality. Press Enter to select one of the
following three options:
1 = Standard setting.
2 = Standard + 10% extra air for combustion.
3 = Standard + 20% extra air for combustion.
Press Enter to confirm pellet type.

8.3. Sub-menus
8.3.1. The Settings menu
1: Keypad lock: Off, Lo, Hi (This sub-menu is used to select one of the following options)
Off = Unlocked, (You can always choose Keypad Off under this item)
Lo = Enter button locked,
Hi = Enter button and On/Off button locked
2: Display Lighting: 1, 2, 3, 4, 5 (This sub-menu is used to select one of the following options)
1 = Low 5 = High
3: Display Info: Off, 1, 2, 3 (This sub-menu is used to select one of the following options)
Off = Display continues to show the menu selected.
1 = Display alternates between room temperature and time.
2 = Display alternates between the menu selected and room temperature.
3 = Display alternates between the menu selected and time.
4: Beep Volume: 1, 2, 3, 4, 5 (This sub-menu is used to select one of the following options)
1 = Low 5 = High
5: Technical Info
6: Manual Pellet Advancement (See section 8.2.3. )
7: Service Counter (Number of hours ON until service, 0–999 hours, 999+ hours = Hi )
8: Service Menu
8.3.2. Time menu
[ 1 ] = Current time
Used to select the time, date, year and day of the week.
[ 2 ] = Timer On/Off
Used to switch the Timer function On or Off.
[ 3 ] = Programme 1 to 6 ( P1, P2, P3, P4, P5, P6 )
Used to set programme 1 to 6 with On/Off, time and temperature.
(See Section 8.3.2. )
[ 4 ] = Day 1 to 7 ( d1, d2, d3, d4, d5, d6, d7 )
(d1 = Monday, d2 = Tuesday … d7 = Sunday)
Used to set the days with associated programmes.
(See Section 8.3.3. )

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8.4. Timer
8.4.1. Setting programmes:
To set a Programme, go to the Time menu , Sub-menu [3]. Press Enter and the display shows [
P1 ]. Press Enter and the display shows Start time (On, see below), with the hours setting
flashing. Press + or - until the hour figure you require is flashing. Then press Arrow Right and
the minute number will start to flash. Press + or - until the minute figure you require is flashing. Then
press Arrow Right and the display will show Stop time (Off, see below), with the hours setting
flashing. Press + or - until the hour figure you require is flashing. Then press Arrow Right and
the minute number will start to flash. Press + or - until the minute figure you require is flashing. Then
press Arrow Right and the temperature reading will start to flash.
Press + or - until the maximum temperature you require is flashing. Confirm the temperature by
pressing Enter and the entire programme 1 [ P1 ] will be saved in Timer.
Repeat this process for the other programmes if you wish to use them as well.
Example 1:
Program 1
Program 2
Program 3
Program 4
Program 5
Program 6
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
5:30
7:30
8:00
11:30
12:00
23:00
17:00
23:00
20:00
22:30
4:00
7:00
21°
21°
18°
24°
20°
22°
Chart for own use.
Program 1
Program 2
Program 3
Program 4
Program 5
Program 6
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
Temp:
Temp:
Temp:
Temp:
Temp:
Temp:

8.4.2. Setting days:
To set up a day with one or more programmes, go to sub-menu [ 4 ] in the Time Menu .
Press Enter and [ d1 ] will be displayed. Press Enter and the display will show Off
(block A, see below). Press + until the programme you require (Off, P1 to P6) is displayed. Press
Arrow Right and the display will show Off (block B, see below). Press + until the programme
you require (Off, P1 to P6) is displayed. Press Arrow Right and the display will show Off (block
C, see below). Press + until the programme you require (Off, P1 to P6) is displayed.
Press Enter to confirm.
Day 1 (d1 Monday) has now been set. Repeat this process for the other days if you wish to use
them as well.
Example 2:
A
B
C
d1 - Monday
p1
p4
off
d2 - Tuesday
p1
p4
off
d3 - Wednesday
p6
off
off
d4 - Thursday
p6
p4
off
d5 - Friday
p6
p5
off
d6 - Saturday
p2
p3
off
d7 - Sunday
p1
p3
off
Chart for own use.
A
B
C
d1 - Monday
d2 - Tuesday
d3 - Wednesday
d4 - Thursday
d5 - Friday
d6 - Saturday
d7 - Sunday

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8.5. Misc.
8.5.1. Start-up sequence
8.5.2. Room temperature control
Warm-Up Phase
-
Igniter ON
-
Chimney Fan ON
-
Feeder ON
-
Convection Fan
OFF
-
The duration of
this Phase is fixed
at 100 seconds.
Ignition Phase
-
Igniter ON
-
Chimney Fan ON
-
Feeder ON
-
Convection Fan
ON
-
The duration of this
Phase depends on
the flue gas
temperature.
Ignition Test Phase
-
Igniter OFF
-
Chimney Fan ON
-
Feeder ON
-
Convection Fan
ON
-
The duration of this
Phase depends on
the flue gas
temperature.
Combustion Phase
ON
Press
-The stove has
completed the
correct start
process and is
running at the
desired heat
level.