Greenlee AirScout Enterprise User manual

AirScout®Enterprise
Instruction Manual
new number © 2016 Greenlee Textron Inc. 11/16
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Contents
OVERVIEW ....................................................................................................................... 3
Description ................................................................................................................. 3
Safety......................................................................................................................... 3
IMPORTANT SAFETY INFORMATION.................................................................................. 4
Operation.................................................................................................................... 4
Specifications ............................................................................................................. 4
Power Adapters .......................................................................................................... 5
Battery ....................................................................................................................... 5
Compliance ................................................................................................................ 6
Limited Warranty Summary......................................................................................... 6
HARDWARE COMPONENTS .............................................................................................. 7
ASM300 AirScout Master Controller 300 (master) ....................................................... 7
ASC300 AirScout Client 300 (client)............................................................................. 8
APPLICATION REQUIREMENTS.......................................................................................... 9
INSTALLATION.................................................................................................................. 9
AIRSCOUT HARDWARE OPERATION ................................................................................ 13
Turning Power On ..................................................................................................... 13
Turning Power Off..................................................................................................... 13
Power Status LED ..................................................................................................... 13
Device Status LED .................................................................................................... 13
Connecting a Tablet or PC to the AirScout.................................................................. 14
Pairing Clients to a Master ........................................................................................ 15
Un-pairing Clients from a Master .............................................................................. 15
APPLICATION USE .......................................................................................................... 16
Firmware Updates..................................................................................................... 16
Creating a Cloud Account and Setting Up a License................................................... 19
Logging in ................................................................................................................ 20
Adding a Project ....................................................................................................... 21
Adding a Building...................................................................................................... 21
Adding a Floorplan.................................................................................................... 22
Selecting Test Parameters......................................................................................... 30
Connecting AirScout to the Application to Run the Test.............................................. 31
Running a “Validate New Network” Test with the Master-as-AP ................................ 37
Running a Validate Existing Network Test .................................................................. 40
Report Views............................................................................................................. 42
AIRSCOUT ENTERPRISE CLOUD USAGE .......................................................................... 45
Accessing a Project .................................................................................................. 46
PDF Report Generation.............................................................................................. 48
Vendor Administrator Account Features..................................................................... 49
Creating a New Project in the Cloud.......................................................................... 50
Accessing/Editing Prior Projects................................................................................ 50
Troubleshooting ........................................................................................................ 51
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OVERVIEW
Thank you for purchasing Greenlee Communications AirScout®Enterprise!
Description
This solution is designed to assist with installation, troubleshooting, and validation of
enterprise-grade Wi-Fi®systems to maximize user performance and experience.
Safety
Safety is essential in the use and maintenance of Greenlee tools and equipment.
Thisinstruction manual and any markings on the tool provide information for avoiding
hazards and unsafe practices related to the use of this tool. Observe all of the safety
information provided.
Do not discard this product or throw away!
For recycling information, go to www.greenlee.com.
All specifications are nominal and may change as design improvements occur.
Greenlee Textron Inc. shall not be liable for damages resulting from misapplication
or misuse of its products.
AirScout is a registered trademark of Textron Innovations Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance.

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IMPORTANT SAFETY INFORMATION
Read carefully all the safety information below before using AirScout.
Failure to follow these safety instructions could result in fire, electric shock, injury, or
damage to the AirScout equipment or other property.
Operation
1. Charge all units for at least two hours before using.
2. Use the enclosed power supply adapter and connect it to the carry case.
3. The LED on the side of the carry case will turn on red while at least one unit is
charging. The LED will turn green when charging is complete.
Specifications
Power input:
Carry case: 11 to 15 VDC, 2.5 A maximum.
AirScout Master Controller 300 (ASM300): 11 to 15 VDC, 1 A.
AirScout Client 300 (ASC300): 5.00 ±0.5 V, 1 A.
Operating temperature: 0 to +60 °C (+32 to +140 °F).
Charging temperature: –10 to +55 °C (+14 to +131 °F).
Operating humidity: 90% max, non-condensing.
Storage temperature: –20 to +70 °C (–4 to +158 °F).
All parts are intended for indoor use only in dry conditions.
If soiled, clean the case only with a damp cloth and soap or mild detergent;
ensure the product is fully dry before use.
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Power Adapters
AirScout devices will operate from the internal battery or an external power supply.
Themaster will accept the 12 VDC external power adapter supplied with the product.
AirScout 306 External Power Supply
12 VDC output, universal input (90~240 VAC) with interchangeable blades.
CAUTION: Use only Greenlee power adapters supplied with the kit. The use of any
unauthorized power supplies is not recommended. As such, Greenlee is not responsible for
any malfunction.
Automobile 12 V Power Adapter
12 VDC input, 5 A maximum.
CAUTION: Use only the power adapters supplied with the kit. The use of any unauthorized
power supplies is not recommended. As such, Greenlee is not responsible for any
malfunction.
Battery
AirScout master and client devices contain a lithium polymer cell that is permanently
installed. CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose
of used batteries according to the instructions. This battery is not serviceable by the
customer. The lithium polymer cell was tested in accordance with UL2054 and IEC 62133,
and it has a capacity below 15.7 Wh. If service is required, contact Greenlee for your
nearest authorized repair center.
• The battery must be recycled or disposed of separately from household waste.
• For more information go to www.greenlee.com.
Charging
AirScout batteries should be charged after each day of use. The AirScout 306 product
includes a carry case with charge capability. When master and client devices are in the
carry case and the carry case is connected to the external power supply or the automotive
12 VDC adapter, the devices will charge. The carry case LED will indicate charge status.
• Off indicates power is not present.
• Solid red indicates that one or more devices are charging.
• Solid green indicates that all devices are charged.
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Compliance
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement
C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment
should be installed and operated keeping the radiator at least 20 cm (8 in) or more away
from person’s body (excluding extremities: hands, wrists, feet andankles).
Canadian Department of Communications Industry Canada Notice (Canada only)
This Class B digital apparatus complies with Canadian ICES-003.
FCC Rules, Part 15
This device complies with Part 15 of FCC Rules and Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference, including interference that may cause
undesired operation.
EU Compliance
Greenlee Textron Inc. hereby declares that the AirScout kit is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC and the
R&TTE Directive. A copy of the full Declaration of Conformity may be downloaded from
www.greenleecommunications.com/support/compliance.
Limited Warranty Summary
Greenlee Textron Inc. warrants the included product and accessories against defects in
materials and workmanship for one year from the date of original purchase. Greenlee does
not warrant against normal wear and tear, nor damage caused by accident or abuse.
All items are produced in accordance with Greenlee’s production instructions and tested to
perform as specified. Greenlee Textron Inc. is an ISO9001 approved company.
Full warranty text and details can be viewed at www.greenleecommunications.com.
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HARDWARE COMPONENTS
AirScout Enterprise consists of the following hardware components:
• AirScout test hardware, including:
- AirScout Master Controller 300 (ASM300), referred to in this manual as “master”.
- At least one AirScout Client 300 (ASC300), referred to in this manual as “client”.
• A PC or tablet, referred to in this manual as BYOD (Bring Your Own Device).
ASM300 AirScout Master Controller 300 (master)
The master is a compact, battery-powered 802.11 Wi-Fi access point (AP) test device
providing a premises-wide solution for optimizing Wi-Fi installations and diagnosing Wi-Fi
problems. The master, coupled with client devices, provides a client-side view of the Wi-Fi
network, simultaneously measuring signal quality, congestion, interference, and application
level performance throughout the entire premises.
1Device Status LED
2Power Status LED
3Identification Button
4Power Button
5Pairing Button
610/100/1000 Ethernet
712 VDC Power Input
Master Front View
Master Rear View
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ASC300 AirScout Client 300 (client)
The client is a compact, battery-powered 802.11 Wi-Fi client test device that
communicates with the master. AirScout can simultaneously test a premises using
one to 30 client devices, providing needed coverage throughout the premises.
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1Device Status LED
2Power Status LED
3Identification Button
4Power Button
5Pairing Button
6Micro USB Power Input
Client Front View
Client Rear View
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APPLICATION REQUIREMENTS
The AirScout Enterprise application requirements for the operating systems supported
include: Windows 7, 8, 10 – minimum 1 GB hard drive space, 4 GB memory, dual-core
Intel processor @ 1.5 GHz or greater with 3D graphics acceleration enabled.
INSTALLATION
Download the AirScout Enterprise application from the Greenlee Communications website
at http://www.greenleecommunications.com/. Then click on the “Support” tab at the top of
the page and select “Software Updates”. Register for an account if you do not have one.
Once the AirScout Enterprise package is downloaded, it is installed with the InstallShield
Wizard. While all attempts have been made to include the installer with all the required
application dependencies, it is important to remain connected to the Internet during this
process in case other dependencies need to be installed. The installation procedure is
similar to installing any other Microsoft Windows application.
1. Start the installer by double clicking the “AirScout Setup” icon. A warning about the
software coming from an untrusted publisher may appear at this point, depending on
your version of Windows. Click on the “More Options” link and select “Install Anyway”
to trust the publisher.
2. The installer now starts installing the application dependencies. The actual application
will be installed once this is finished.
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3. The installer might reboot your computer to finish installing these dependencies.
Uponreboot, the installer launches automatically and continues the installation.
4. Press Next to continue installation.
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5. The installer now shows you details regarding the installation, including the installation
location.
When you select Install, the installer begins copying files to complete the installation.
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6. Upon completion, the installer indicates it has finished installation. Select Finish to
complete installing the application.
7. The installer creates a desktop shortcut with which you can launch the application.
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AIRSCOUT HARDWARE OPERATION
Turning Power On
Press the center power button on either the master or client. The right side power status
LED turns green, and the left side device status LED turns solid white, indicating the
device is powering up. The master and client are ready for testing after approximately
50seconds.
Turning Power Off
Press and hold the center power button on either the master or client for approximately
two seconds to power off.
Power Status LED
The power status LED is located on the right side of both master and client devices:
1. Green (solid) – indicates the device is operating and the battery voltage is satisfactory.
2. Orange (solid) – indicates the device is operating and the battery voltage is low.
3. Blue (solid) – indicates the device is charging. Charging can occur while the unit is on
or off.
Device Status LED
The device status LED is located on the left side of both master and client devices:
1. White (solid) – indicates the device is powering up.
2. Off – indicates the client and master are not connected.
• client is not paired to a master
• client is out of radio range from the paired master
• master is not connected to any client devices
3. Green (solid) – indicates the client and master are connected and the devices are idle.
4. Green (blinking) – indicates that a test is in progress or the devices are in pairing
mode.
5. Green/White (blinking) – indicates the master is attempting to send results to the
tablet but the tablet is not currently connected. If the tablet is in the proximity of the
master and this state persists, the tablet may have associated with a different access
point. Refer to “Connecting a Tablet or PC to the AirScout” to restore the connection.
6. Purple (blinking) – indicates location mode is active.
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Connecting a Tablet or PC to the AirScout
When prompted by the AirScout Enterprise application, the tablet or PC must be connected
to a master device. Refer to the rear label of the master to identify the SSID and Password
necessary to connect your tablet or PC to AirScout.
1. On the tablet or PC, navigate to the Wi-Fi settings menu.
2. Ensure Wi-Fi is enabled.
3. From the available networks select the SSID of the master.
4. Once the tablet or PC is connected, the AirScout SSID appears in the connected list.
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Note: Depending on the tests selected to run, during testing the AirScout master may
change its Wi-Fi connection to the tablet. If the BYOD is in the presence of an alternate
known Wi-Fi network or a carrier Wi-Fi hot spot, the BYOD may switch connections
without your knowledge, preventing the AirScout from re-establishing a connection. When
this happens, the AirScout master will indicate it is trying to re-establish a connection
and the application will inform the user that the connection has been lost. To avoid this
situation, navigate to the Wi-Fi settings menu, “forget” known networks, and disable auto
connections to carrier Wi-Fi hot spots.
Pairing Clients to a Master
A master device can manage up to 30 connected clients. When pairing the AirScout
solution, all client devices may be paired to a master simultaneously. To ensure client
devices pair to the correct master, only pair one AirScout solution at a time if AirScout kits
are within radio range of each other. The client cannot discriminate between two masters
that are both in pairing mode. Prior to pairing, ensure that the client and master devices
are in close proximity and the battery is not low.
1. Ensure all devices are powered on and the right side power status LED is green.
2. To start the pairing process, press the pairing button on the master device; the left side
device status LED begins blinking green to indicate pairing mode is active.
3. While the master is in pairing mode, press the pairing button on one or more client
devices; their device status LEDs begin blinking green to indicate pairing mode is
active.
4. Once pairing is complete, each client device status LED turns solid green, indicating
that pairing was successful.
5. The master remains in pairing mode for two minutes.
Un-pairing Clients from a Master
Client devices may be un-paired from a master using the AirScout application.
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APPLICATION USE
Firmware Updates
The AirScout application alerts the user when new device firmware is available.
Prior to updating the AirScout ASM300 and ASC300 firmware, ensure the BYOD is
connected to the master device and all client devices are connected to the master. The
latest firmware is automatically downloaded to the BYOD from the cloud, based on the
user that is logged in and their licensing permissions. To view/update the firmware on the
ASM300 and ASC300 devices, follow these steps.
1. Press the Firmware button, located in the upper right corner of the application. The
Badge indicates that there is a firmware update available.
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2. The Firmware view appears.
3. Devices that are up to date are shown in green. Devices that can be updated to more
recent firmware are shown in orange. Gray devices are paired clients that are currently
not connected or powered on.
4. To update the connected devices, press the Start button.
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5. The progress of the update is shown.
6. After the update is complete, AirScout displays client device and firmware status.
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Creating a Cloud Account and Setting Up a License
To create a cloud account, use either the browser on your device or the application
itself.
If you prefer to set up an account with the web browser on your device, enter the cloud
URL into your browser: http://airscoutenterprisestaging.cloudapp.net/ and click SIGN UP.
First, select the role for the user. The roles are described below:
• Vendor administrator: Select this role to indicate this account will be serving as an
administrator to a particular user group (such as a company-wide administrator). This is
useful for administering licenses and managing technician accounts within your domain.
• Technician: Select this role to indicate this account will be serving as a technician. The
technician may sign up without a vendor administrator email for a trial license, but this
will be required after the trial expires.
Next, for technician roles, enter the vendor administrator email address if known. If not,
this can be left blank for a trial license.
Then, fill out the remaining form to finalize the account setup. The email address entered
will be used for validation of the account. Once entry of all the fields is completed and the
account has been signed up, check the email account used for an email from AirScout
Enterprise for account activation. The email contains a link that needs to be opened to
complete registration.
1. Click the “Licenses” tab and +to create a license. Select license type; i.e., individual
or company. Select the firmware version for that license and fill in other details. Press
save to create the new license with selected firmware.
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2. Press the “Vendors” tab to navigate to the vendors page and click the +symbol, which
enables the user to add vendor. Fill in the username, email, phone, and address fields
for new vendor, and select recently created license for the “Assign license” field and
assign number of licenses. Press save to create vendor. Vendor admin user will be
created automatically with email address provided for that vendor.
3. Now, the user needs to confirm their email address by clicking the confirmation link
sent to their email address to set the password. (Use a different browser or private
mode to confirm the account if you are still logged in to the system as the super
admin.)
Logging in
For login, the BYOD should always be connected to the Internet. However, after the first
login attempt, the credentials are cached on the application and the user will not be
required to log in again upon the next application launch. Launch the application on the
BYOD, and use the recently created account to log in.
In the application, a new account can be created by clicking the SET UP ACCOUNT button
if the user knows the vendor email. Click the SIGN UP button, fill in the required field, and
press the Create & login button to create a new user under given vendor email.
Use FORGOT PASSWORD? to reset the password. It requests an email associated with an
account to send a temporary link that will reset the password.
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