GreenSmart 21 TRV Installation guide

21 TRV
2
Fireplace
xOperation
xMaintenance
Tested and Listed by
OMNI-Test Laboratories, Inc.
Portland, Oregon
Report # 028-F-59c-5
ANSI Z21.88a-2003
WARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of
life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this
or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas
supplier.
This appliance may be installed in an aftermarket permanently
located, manufactured home (USA only) or mobile home, where
not prohibited by local codes.
This appliance is only for use with the type(s) of gas indicated
on the rating plate. A conversion kit is supplied with the
appliance.
Owner's Manual
¤Copyright 2012, T.I. $10.00 100-01306 4121022
www.travisproducts.com
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2 Introduction
© Travis Industries 4121022 100-01305
Introduction
We welcome you as a new owner of a 21 TRV GSR2 gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 21 TRV gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This serial
number may be needed in case you require service.
Model: 21 TRV GSR2 Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
Installation requirements are printed in the 21 TRV GSR2 Installation Manual (part #
100-01305). All requirements in the installation manual must be met.
Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88).
In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
The fireplace is designed to operate on natural gas, or propane (LP).
All exhaust gases must be vented outside the structure of the living area.
Combustion air is drawn from outside the living area structure.
Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 4121022 100-01305
Table of Contents
INTRODUCTION.............................................2
IMPORTANT INFORMATION ........................2
INSTALLATION WARNINGS.........................2
TABLE OF CONTENTS..................................3
FEATURES.....................................................3
HEATING SPECIFICATIONS.........................3
BEFORE YOU BEGIN....................................7
Remote Control Warnings.................................... 7
LOCATION OF CONTROLS ..........................7
REMOTE SET-UP...........................................8
Verify the Switch is on “REMOTE” ......................8
Synchronize the Transmitter to the IFC................ 8
Clearing the System Memory............................... 8
DIRECT OPERATION.....................................9
STARTING THE FIREPLACE FOR THE
FIRST TIME ....................................................9
CONTINUOUS/INTERMITTENT PILOT
SWITCH ........................................................10
Switching from Intermittent (IPI) to Continuous
Pilot (CPI)..........................................................10
REMOTE OPERATION.................................10
Display Overview ..............................................10
Listen for the “Beep”..........................................11
Manual On-Off / Smart Thermostat / Standard
Thermostat.......................................................11
Mode Controls (Flame, Blower, Light)...........12
Flame Height........................................................ 12
Blower Speed....................................................... 12
Mode Controls (continued).............................13
Accent Light ......................................................... 13
DISPLAY FAHRENHEIT OR CELSIUS .......13
LOW BATTERY INDICATOR.......................13
Transmitter Batteries.........................................13
IFC Batteries.....................................................13
BATTERY REPLACEMENT.........................14
Battery Installation.............................................14
Transmitter Battery Installation..........................14
Power Outages .................................................14
CHILD-PROOF FEATURE...........................14
NORMAL OPERATING SOUNDS ...............15
NORMAL OPERATING ODORS..................15
MAINTAINING YOUR FIREPLACE'S
APPEARANCE.............................................16
BATTERY REPLACEMENT.........................16
Battery Installation.............................................16
Transmitter Battery Installation..........................16
POWER OUTAGES......................................16
ACCENT LIGHT REPLACEMENT...............17
YEARLY SERVICE PROCEDURE ..............17
FACE INSTALLATION AND REMOVAL.....18
GLASS FRAME REMOVAL AND
INSTALLATION............................................19
GLASS FRAME REMOVAL AND
INSTALLATION (CONTINUED)...................20
LOG SET INSTALLATION...........................21
Rear Log Installation .........................................21
Right Log Installation.........................................22
Right Twig Installation.......................................22
Left Twig Installation..........................................23
Log Installation Overview..................................23
TROUBLESHOOTING TABLE ....................24
WIRING DIAGRAM ......................................25
REPLACEMENT PARTS LIST.....................25
CONDITIONS & EXCLUSIONS ...................26
IF WARRANTY SERVICE IS NEEDED: ......26
ACCESSORIES............................................27
Liners ................................................................27
Index .................................................................28
Features
Works During Power Outages (battery backup)
GreenSmart™ Thermostat / Remote Control
Realistic Wood-Fire Look
Standard Blower for Effective Heat Distribution
Built-In Accent Light (night light)
Standing or Intermittent (GreenSmart) Pilot
Convenient Operating Controls
Variable-Rate Heat Output
Low Maintenance
Heating Specifications
Natural Gas Propane

4 Introduction
© Travis Industries 4121022 100-01305
Approximate Heating Capacity (in square feet)* Up to 650 Up to 650
Maximum BTU Input Per Hour 16,500 16,500
* Heating capacity will vary with floor plan, insulation, and outside temperature.

Safety Precautions 5
© Travis Industries 4121022 100-01305
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due
to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been under
water.
Ok
?
Gas
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6 Safety Precautions
© Travis Industries 4121022 100-01305
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
This unit is not for use with solid
fuel.
Do not place anything inside the
firebox (except the included fiber
logs).
If the fiber logs become
damaged, replace with Travis
Industries log set.
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no responsibility
of any consequential
damage(s).
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This
Manual

Operation 7
© Travis Industries 4121022 100-01305
Before You Begin
Read this entire manual before you use your new heater (especially the section "Safety Precautions"
on pages 4 and 5). Failure to follow the instructions may result in property damage, bodily injury, or
even death.
Remote Control Warnings
KEEP BATTERIES AND COVER
INSTALLED AT ALL TIMES
The remote control system requires the batteries and battery cover to
remain in place at all times. Once the batteries or cover are removed, the
system may re-start in standing pilot mode. If this occurs when the heater is
in Remote Mode, you will not be able to turn the heater off manually from
the battery box.
If you need to replace dead batteries, make sure to turn the appliance
off before removing the batteries.
NOTE:If the batteries go dead, the system will operate normally as long
as household power (120v AC) is present.
The transmitter and IFC are radio frequency devices. Placing the transmitter in or near metal may
severely reduce the signal range.
Turn off the main gas supply to the appliance during appliance installation or maintenance.
Turn off the main gas supply during appliance installation or maintenance or in case of remote
control malfunction.
Location of Controls
ON REMOTE OFF
Swing the access door and
control cover down to access
the battery holder / switch.
°F
Most features will be
controlled by the included
remote.

8 Operation
© Travis Industries 4121022 100-01305
Remote Set-Up
Verify the Switch is on “REMOTE”
The battery holder has a switch built into it (see Figure 1). This switch must remain in the REMOTE
position for the remote to operate.
Figure 1
Synchronize the Transmitter to the IFC
The transmitter will need to be synchronized to the IFC (Integrated Fireplace Control) before the remote
will work correctly. Synchronizing is done in the following two steps below (see Figure 2):
1. Press the PRG (Program) button on the battery box (IFC will beep 3 times).
2. Press the “ON” button on the transmitter (IFC will beep 3 times).
Figure 2
NOTE: If power is cut off to the IFC for an extended period of time, you may need to re-synchronize the
remote.
Clearing the System Memory
This appliance uses an Integrated Fireplace Control (IFC) to store the unique code for the
remote control. If you wish to clear the system memory, MAKE SURE GAS IS TURNED OFF
TO THE APPLIANCE then press the PRG (Program) button for 10 seconds. The pilot will start
to spark repeatedly, signifying all system memory has been cleared. The system will return to its
original configuration a remote will need to be synchronized; and the system will operate in
Continuous Pilot mode.
ON REMOTE OFF
°F
"Beep"
"Beep"
"Beep"
"Beep"
"Beep"
"Beep"

Operation 9
© Travis Industries 4121022 100-01305
Direct Operation
The fireplace may be directly operated from the battery holder (accessed by removing the face). The three
positions are below (see Figure 3):
ON – Burner turns on (regardless of transmitter settings).
OFF – Burner turns off (regardless of transmitter settings).
REMOTE – Burner is controlled by the transmitter.
Figure 3
NOTE: When the battery holder switch is turned to ON or OFF, the mode settings (Flame Height, Comfort
Control) will remain in the same state as before the switch was moved (i.e.: the IFC “remembers” the last
setting). If you wish to adjust the mode settings use the transmitter mode button to adjust the settings.
The thermostat and burner on/off operating functions will not work on the transmitter.
Starting the Fireplace for the First Time
Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
Condensation may appear on the glass each time you start the fireplace - this is normal.
Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
Certain installations use a remote, thermostat, or wall switch to turn the fireplace on and off. If this is
the case, leave the ON/OFF switch "ON".
Verify the power backup and control light batteries are installed (see page 16).
ON REMOTE OFF

10 Operation
© Travis Industries 4121022 100-01305
Continuous/Intermittent Pilot Switch
This heater may run with the pilot continuously running or in Intermittent mode. For most homeowners,
Intermittent mode is preferable (this saves fuel, doesn’t give off un-needed heat). However, in some
situations the homeowner may prefer to switch the heater to Continuous Pilot mode. The most typical
reasons for switching to Continuous Pilot are:
Very Cold Conditions – In very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.
Excessive Condensation on Glass After Startup – Certain installations may encounter excessive
fogging on the window after startup (not just the first time the heater was started). This is an aesthetic
condition that may be remedied by switching the heater to continuous pilot.
Cold Glass or Heater Front – In very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.
Frequent On / Off Operation – If you are frequently turning the heater on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
Switching from Intermittent (IPI) to Continuous Pilot (CPI)
The pilot mode on this appliance is adjusted using the remote. With the remote in the off position
(thermostat off, manual off), follow the directions below to adjust the pilot mode.
Figure 4
Remote Operation
When the switch on the battery holder is set to “REMOTE” the transmitter operates the fireplace. Once
you understand how the transmitter works, you will be able to operate your fireplace quickly and easily.
Display Overview
The transmitter display has four main sections (see Figure 5).
Figure 5
Press the "MODE" button
when the appliance is off to
adjust the IPI/CPI.
FF
F
NOTE: This icon appears
when the appliance is in
CPI mode. Press the "UP" button
to activate CPI mode.
Press the "DOWN" button
to activate IPI mode.
ON
F
Thermostat Display
Room Temperature Display
Read-Out (Thermostat Setting, Function, etc.)
Mode Display (Flame, Blower, Light, Comfort Control)

Operation 11
© Travis Industries 4121022 100-01305
Listen for the “Beep”
Each time you press a button on the transmitter that controls the fireplace, a “beep” will sound from the
IFC. When you change thermostat target settings the IFC will not beep.
NOTE: When the batteries start to get low, the IFC will beep intermittently. When the batteries are nearly
depleted, the IFC will no longer beep. See “IFC Batteries” on page 13).
Manual On-Off / Smart Thermostat / Standard Thermostat
Use the thermostat button to cycle through the three thermostat settings (see Figure 6).
Figure 6
MANUAL ON/OFF – The burner will turn on and off using the remote (see Figure 7). Press the
On/Off button to control the burner. When off, the display will only show the current temperature.
Figure 7
SMART THERMOSTAT – While in Smart Thermostat mode, the transmitter will control the
burner to achieve the target temperature (see Figure 8 below). Flame height will be adjusted up
or down to allow operation without turning the burner on and off (also called “smart modulation”).
To adjust the target temperature, press the UP and DOWN buttons until a suitable temperature is
achieved.
Figure 8
STANDARD THERMOSTAT - While in Standard Thermostat mode, the transmitter will turn the
burner on and off to achieve the target temperature (see Figure 9 below). To adjust the target
temperature, press the up and down buttons until a suitable temperature is achieved.
Figure 9
NOTE: If the transmitter batteries go dead while in thermostat setting (standard or smart), the appliance
will shut off after approximately 24 hours.
ON
F
OFF
ON SMART
Look here for the
thermostat setting. Press the thermostat button to cycle
through the thermostat settings.
F
OFF
When in manual setting, the
word "OFF" will appear here.
F
When in smart thermostat
setting, the word "SMART"
will appear here.
This is the target temperature
on the read-out. Use the up
or down buttons to adjust the
target temperature.
SMART
F
ON
When in standard thermostat
setting, the word "ON" will
appear here.
This is the target temperature
on the read-out. Use the up
or down buttons to adjust the
target temperature.

12 Operation
© Travis Industries 4121022 100-01305
Mode Controls (Flame, Blower, Light)
Press the Mode button to cycle through the four mode controls (see Figure 10 below).
Figure 10
Flame Height
Flame height may be controlled using the UP and DOWN buttons when in Flame Height Mode (see
Figure 11 below). The center display will display the 7 settings, from “OFF” to “HI” for full on.
NOTE: Flame height may not be adjusted if operating in Smart Thermostat mode.
Figure 11
Blower Speed
The blower may be controlled using the up and down buttons when in Blower Speed mode (see Figure
12). The center display will display the 7 settings, from “OFF” to “HI” for full on.
Figure 12
MANUAL MODE – BLOWER OPERATION
When in Manual mode the blower will remain on, even if the burner is turned off and the heater cools.
Either manually turn the blower off, or turn off the heater by pressing the On/Off button.
F
Flame
Height
OFF
Look here for
mode controls.
Press the mode button to cycle through the mode settings.
Optional
Blower Accent
Light
Comfort
Control
MAX
F
OFF
When in flame height
mode, this icon will
appear darkened.
This is the flame height read-
out. Use the up or down
buttons to adjust the flame
height (7 settings).
High
Medium
Off
MAX
F
OFF
When in blower
mode, this icon will
appear darkened.
This is the blower speed read-
out. Use the up or down
buttons to adjust the blower
speed (7 settings).
High
Medium
Off

Operation 13
© Travis Industries 4121022 100-01305
Mode Controls (continued)
Accent Light
The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons
when in Accent Light mode (see Figure 13). The center display will display the 7 settings, from “OFF” to
“HI” for full on.
Figure 13
HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height
setting to “OFF” (see above).
Display Fahrenheit or Celsius
With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons
simultaneously to toggle between Fahrenheit (F) and Celsius (C).
Figure 14
Low Battery Indicator
Transmitter Batteries
The transmitter has a battery-level indicator. When it indicates low battery voltage (see Figure 15 below),
install three new AAA alkaline batteries into the transmitter (see “Battery Installation” on page 16).
Figure 15
IFC Batteries
The IFC (Integrated Fireplace Control) will “beep” repeatedly when the batteries go low. Install four new
AA alkaline batteries into the battery box when this occurs (see “Battery Installation” on page 16). In
applications where the appliance is required to provide heat, we recommend replacing the batteries
before each heating season.
F
OFF
MAX
When in accent light
mode, this icon will
appear darkened.
This is the accent light read-
out. Use the up or down
buttons to adjust the accent
light brightness (7 settings).
High
Medium
Off
F
C
F
MAX
F
OFF
Low Battery Indicator

14 Operation
© Travis Industries 4121022 100-01305
Battery Replacement
Battery Installation
Install four AA batteries into the battery holder (see below). These batteries act as a power backup in
case the household (AC) current goes out.
Transmitter Battery Installation
Install the three included AAA batteries into the remote.
Figure 16
Power Outages
The remote will work if household current (AC power) is disconnected. The batteries inside the battery
box will continue to power the heater but the accent light and blower will not operate.
Child-Proof Feature
The child-proof feature disables the control buttons, preventing unwanted use of the remote.
Press both the MODE and UP buttons simultaneously to turn this feature on or off.
HINT: This feature is especially useful while using the thermostat setting.
Figure 17
°F
AAA Battery
AAA Battery
AAA Battery
AA Battery
AA Battery
AA Battery
AA Battery
MAX
F
OFF
Child Proof Indicator

Operation 15
© Travis Industries 4121022 100-01305
Normal Operating Sounds
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.
Gas Control Valve
As the gas control valve is turned on
and off you will hear a dull clicking
sound. This is the valve opening up
and shutting down.
The appliance will creak with
change of temperature.
Pilot Flame
The pilot flame will make a
clicking sound when starting up.
When on, it will make a slight
whisper sound.
Blower
This heater uses a blower to push heated air into the
room. You will hear the sound of air movement
increase as the speed of the blower is increased.
Extinction Pops
It is not unusual, especially on Propane (LP) appliances,
to experience a "pop" when the burner is shut off.
GreenSmart Receiver
The GreenSmart receiver will beep when receiving
commands from the remote.

16 Maintenance
© Travis Industries 4121022 100-01305
Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft
cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.
Battery Replacement
Battery Installation
Install four AA batteries into the battery holder (see below). These batteries act as a power backup in
case the household (AC) current goes out.
Transmitter Battery Installation
Install the three included AAA batteries into the remote.
Power Outages
The heater will work if household current (AC power) is disconnected. The batteries inside the battery box
will continue to power the heater but the accent light and blower will not operate.
F
AAA Battery
AAA Battery
AAA Battery
AA Battery
AA Battery
AA Battery
AA Battery

Maintenance 17
© Travis Industries 4121022 100-01305
Accent Light Replacement
An accent light is included in your fireplace to provide additional lighting. These bulbs will burn out over
time. To replace, follow the directions below:
•Shut off gas to the fireplace and let it cool for 15 minutes.
•Remove the glass (see page 19) and logs (see page 21).
•Replace the halogen bulb with the following bulb:
(NOTE: Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):
35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)
Yearly Service Procedure
•Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.
1. Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.
2. Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass (see page 19).
3. Remove the log set (NOTE: the logs are very fragile - see page 21). If severely deteriorated, replace. Check
the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is
found, the fireplace will require adjustment. Contact your dealer.
4. Inspect the burner and remove any debris.
•Make sure the burner is not warped, cracked, or damaged.
•Check the firebox and area around the pilot to make sure there is no warping or damage.
•If any problem is found, discontinue use and contact your dealer for service.
5. Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the gasket along
the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to insure an air-tight seal.
6. Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower
(if applicable).
7. Start the main burner. After 15 minutes the flames should be
orange/yellow and not touch the top of the firebox. If the pilot or
main burners do not burn correctly, contact your dealer for
service. Monitor blower operation.
8. Remove any debris or vegetation near the vent termination.
Contact your dealer if any sooting or deterioration is found near
the vent termination.

18 Maintenance
© Travis Industries 4121022 100-01305
Face Installation and Removal
The face has hooks that hold it in place. Make sure the face locks in place when installing.
Tilt the face back
and insert the
bottom brackets
into the lower
slots until they
lock in place.
PLATED SURFACES:
Make sure the plated surfaces are clean before starting
the fireplace. Any marks left on plated surfaces may
become etched in place. Clean plated surfaces with
denatured alcohol and a soft cloth.
Lift and rotate the face forward
until the top brackets lock into the
upper slots.
b
a

Maintenance 19
© Travis Industries 4121022 100-01305
Glass Frame Removal and Installation
Warning: The appliance must be completely cool before removing the glass.
Warning: Do not strike or slam the glass.
Open the two latches holding the glass
frame in place - follow the directions
shown to the right.
a
Glass Frame
Tilt the glass frame forward then lift it up. The tabs
on the glass frame will disengage from the slots on
the glass frame brackets attached to the fireplace.
b
Re-Attaching the Glass Frame:
a) Tilt the glass frame as shown above.
b) Insert the tabs on the glass frame into the slots on the glass frame brackets (attached to the fireplace).
c) Attach the two glass latches.
NOTE: Make sure the glass frame is all the way in place - it should be flush with the front of the fireplace
when installed.
Glass
Top of
Firebox
Latch
Catch
(on glass frame)
Glass Frame Brackets

20 Maintenance
© Travis Industries 4121022 100-01305
Glass Frame Removal and Installation (continued)
The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow the
directions below to re-install the latch if it comes loose.
Top of
Firebox
Hold the latch at an angle and insert it into the slot on the glass frame anchor.
NOTE: this slot may be at a
different angle than illustrated.
Note how the washer on the latch fits behind the flange on the
glass frame anchor.
Glass Frame
Anchor
Once fully inserted, turn the latch until it is upright.
Latch