Gridstore GS-1000-2 User manual

getting started guide
MODEL GS-1000-2

GETTING STARTED GUIDE 1
Gridstore, Inc. supports lawful use of technology and does not endorse or encourage the use of its
products for purposes other than those permitted by copyright law.
Copyright 2013 Gridstore, Inc., The Grid, AutoPilot, GridControl, GridProtect, vStores, vPools, vController,
NASg, and RAID-g are trademarks of Gridstore, Inc., which may be registered in some jurisdictions. All
other trademarks used are owned by their respective owners. All rights reserved.
Information supplied by Gridstore, Inc. is believed to be accurate and reliable at the time of printing, but
Gridstore, Inc. assumes no responsibility for any errors that may appear in this document. Gridstore, Inc.
reserves the right, without notice, to make changes in product design or specications. Information is
subject to change without notice.
1975 Landings Drive, Mountain View, CA, 94043 U.S.A.
For more information, please visit www.gridstore.com.
Table of ConTenTs
Before You Start........................................... 2
Review Gridstore Terminology ............................... 2
Check Operating Systems Supported .......................... 2
Check Network and Other Requirements ....................... 3
Check Box Contents ...................................... 3
Step 1: Set Up Gridstore Storage Nodes ......................... 4
Step 2: Install Gridstore Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Step 3: Configure Gridstore Storage Nodes ....................... 6
Next Steps .............................................. 10
Safety and Warranty Information .............................. 11
Safety and Warranty ..................................... 11
Responsible Party....................................... 13
LIMITED WARRANTY – NORTH AMERICA ...................... 14

2
before You sTarT
Congratulations on your new Gridstore Storage Node! This Getting Started
Guide will help you set up a Grid—which consists of at least three Gridstore
Storage Nodes—in just three easy steps.
Before you start, it’s a good idea to check system, network and other impor-
tant requirements. This chapter covers the following topics:
• Review Gridstore Terminology
• Check Operating Systems Supported
• Check Network and Other Requirements
• Check Box Contents
Note:If you are adding a Gridstore Storage Node to an existing Grid, you can
skip “Step 2: Installing Gridstore Software,” and otherwise follow the steps in
this Getting Started Guide.
ReviewGridstoreTerminology
Terms used in this Getting Started Guide include the following.
• Gridstore Storage Node – a 1U, rack-mountable storage appliance that
is used as a simple building block of storage to be combined with the
vController software to create a powerful solution called the Grid.
• The Grid™– a new model of storage called software-dened storage,
which virtualizes the entire storage stack and distributes it across a
powerful grid architecture.
• vController™– a small-footprint driver that loads on any supported
Microsoft Windows host and provides the intelligence of how to nd and
access data on the Grid.
• GridControl™– a Microsoft Management Console (MMC) snap-in used to
congure and manage the Grid.
CheckOperatingSystemsSupported
Operating systems supported for the vController include the following.
• Windows 2008 R1, 7, Vista, 2003 R1 and R2, XP for 32-bit
• Windows 2008 R1 and R2, 7, Vista for 64-bit
Note:All Windows clients must have Windows .net framework 3.5 service
pack 1.

GETTING STARTED GUIDE 3
CheckNetworkandOtherRequirements
Network and other requirements for the Grid include the following.
• All Gridstore Storage Nodes participating in a vStore must be connected
to the same physical Ethernet switch and within the same VLAN. If you are
using modular or blade switches, all Gridstore Storage Nodes participating
in a vStore should be connected to the same module or card.
• The switch should be congured to allow multicast at least within the
same segment of the network where the Gridstore Storage Nodes are
connected.
• DHCP is not required but highly recommended in the network segment.
Without DHCP enabled during initial conguration, the admin would have
to connect a laptop to the same network segment unless multicasts are
allowed to cross the segments.
• There should be no rewall between the Gridstore Storage Nodes and the
clients. If there is, please ensure that ports 11000-11002 and 231-331
are open. The Grid will add exceptions for Gridstore services on Windows
rewall.
• Switch enhancement features, such as rate limiting, trafc shaping or
policies and Storm Control, should be turned off.
• Turning on IEEE 802.3X Flow Control on your switch is highly
recommended.
• Standardized features, such as QoS, IEEE 802.1p, 802.1Q, class based
queuing and trafc shaping, are fully supported.
• Clients are recommended to be physically connected (aka “wired”) to the
LAN as opposed to being connected wirelessly.
CheckBoxContents
Check the box of your Gridstore Storage node to ensure it contains all
components in the list below.
• A Gridstore Storage Node, ready to rack mount
• Alternative rack mount ears and parts
• 7 ft. Ethernet cable
• 7 ft. power cord
• Getting Started Guide

4
sTep 1: seT up GridsTore sToraGe nodes
In this step, you will rack mount, connect and power on the Gridstore Storage
Nodes for your Grid. Note that each Gridstore Storage Node comes ready to
rack mount.
Note:You need at least three Gridstore Storage Nodes in a Grid.
As you follow the steps, refer to the images below.
1. Rack mount the Gridstore Storage Nodes in the appropriate location in
your datacenter.
2. For each Gridstore Storage Node, connect one end of the supplied
Ethernet cable into the back of the unit, and the other end of the Ethernet
cable into a switch.
3. For each Gridstore Storage Node, connect the appropriate end of the
power cord into the power connection at the back of the Gridstore Storage
Node, and connect the other end into a power source.
4. Press the power button on the front of each Gridstore Storage Node to
power it on.
All storage nodes will display a solid green light. You are now ready to install
the Gridstore software, which will enable you to congure, manage and
connect to the Grid.

GETTING STARTED GUIDE 5
sTep 2: insTall GridsTore sofTware
With three or more Gridstore Storage Nodes connected to the network and
powered on, you are ready to install the Gridstore software. The installation
le (.msi le) for this software includes the vController software, which
enables any supported host to access storage on the Grid, and GridControl,
which is an MMC snap-in used to congure and manage the Grid.
1. Obtain the installation le (.msi) by doing the following:
•Send an email to suppor[email protected].
•In the subject line, enter vController Software Request.
•In the body of the email, enter the serial number(s) for your Gridstore
Storage Node(s).
Important:Do not rename the Gridstore installation le (.msi le).
2. After you receive the installation le, double-click on it to install it on an
administrative workstation.
The InstallShield Wizard opens.

6
3. Click the Next button and follow the installation instructions, clicking the
Next button after each window until you reach the Install Setup Type
window.
This window displays options for a complete or custom installation.
4. Select the Complete option.
Note:This option installs both the vController software and GridControl
MMC snap-in, which you need to congure and manage the Grid.
5. Click the Next button until you reach the Ready to Install window, and
then click the Install button.
Upon completion, you are now ready to congure the Grid.
sTep 3: ConfiGure GridsTore sToraGe nodes
After setting up the Gridstore Storage Nodes and installing the Gridstore
software, you are now ready to congure the Gridstore Storage Nodes.
This step includes conguring network settings and specifying details for
receiving alerts from the Grid. Alerts notify you by email for important or
critical events such as when a Gridstore Storage Node has stopped, failed or
run out of capacity.
1. Launch the Gridstore software by double-clicking the GridControl icon on
your desktop.
The software launches, displaying the GridControl window.

GETTING STARTED GUIDE 7
2. In the left navigation tree, click the arrow next to Storage Nodes to expand
it, and then click New Nodes. (You can also double-click Storage Nodes to
expand it.)
The New Nodes window displays the following center pane. After a few
moments, the new Gridstore Storage Nodes will appear with a status of
“Running,” as seen below.

8
3. In the Network Details area of the New Nodes window, enter network
settings relevant to your network:
•In the Start IP Address text box, you can use the IP Address that was
auto-detected, or you can enter a new one.
•Click the Apply Range button to apply IP addresses in a series to the
other new Gridstore Storage Nodes.
•Enter the other applicable network settings, such as the Default
Gateway, Subnet Mask, Domain Name and Preferred DNS Server.
4. In the Alerting Details section of the New Nodes window, enter alerting
details relevant to your network:
•Select the Disable Alerting check box if you do not wish to receive
alerts, and then skip to the next step.
•In the SMTP Server text box, enter the IP address for the SMTP server
you would like the email alerts to be sent from.
Note:The SMTP server will need to accept SMTP relays from the IP
addresses of all Gridstore Storage Nodes within the Grid.
•In the Email Address text box, enter the email address where you
would like alerts to be sent.
Note:Use a semi-colon (;) to separate multiple email addresses.
•Enter an SMTP Username and SMTP Password, and select the Use
Credentials check box if the SMTP server requires them to be used.

GETTING STARTED GUIDE 9
5. When nished entering both network and alerting details, click the Apply
button just below the Alerting Details area.
The settings are applied and each Gridstore Storage Node is rebooted.
Tip:You can scroll to the bottom of the New Nodes window to watch the
status of these actions.
Note:You will receive a conrmation email from the alerting system that
reads, “Your email account is now registered to receive Gridstore alerts.”
After this process is complete, the Gridstore Storage Nodes appear in the
New Nodes window with a status of “Congured.”
Congratulations! You are now ready to use your Grid!
Tip:When you click Storage Nodes in the left navigation tree of GridControl,
you will see the newly congured Gridstore Storage Nodes there.

10
nexT sTeps
After setting up your Gridstore Storage Nodes and conguring them, the next
step is to create vPools™and vStores™.
For information on this, as well as managing and running the Grid, please
refer to the Gridstore Administrator’s Guide, available on our website at:
www.gridstore.com/download.

GETTING STARTED GUIDE 11
safeTY and warranTY informaTion
SafetyandWarranty
Safety
This product was designed and manufactured to meet strict quality and safety standards. There are,
however, some installation and operational precautions of which you should be particularly aware.
Please read these instructions before operating GS-1000-1 or GS-1000-2 and save them for future
reference. “Gridstore storage nodes” refers to GS-1000-1 and GS-1000-2 unless expressly stated
otherwise.
1. Read all instructions: All safety and operating instructions should be read and understood
before operation.
2. Retain instructions: The safety and operating instructions should be retained for future
reference.
3. Heed Warnings: All warnings on the appliance and in the operating instructions should be
followed.
4. Follow Instructions: All operating and usage instructions should be followed.
5. Avoid Water and Moisture: Gridstore storage nodes should not be used near water.
6. Provide Adequate Ventilation: Gridstore storage nodes should be situated so that its location
or position does not interfere with its proper ventilation. For example, Gridstore storage nodes
should not be situated against a surface that may block the ventilation openings or placed in
a built-in installation such as a bookcase or cabinet that may impede the ow of air through
the ventilation openings.
7. Protect from Heat: Gridstore storage nodes should be situated away from heat sources such
as radiators, heat registers, stoves, or other appliances (including ampliers) that produce
heat.
8. Protect Power Cords: Power supply cords should be routed so that they are not likely to be
walked on or pinched by items placed upon or against them, paying particular attention to
cords and plugs, convenience receptacles, and the point at which they exit from the product.
9. Avoid Object and Liquid Entry: Never push objects of any kind into Gridstore storage nodes
ventilation slots as they may touch dangerous voltage points or short the parts, resulting in
the risk of re or electric shock. Never spill liquid of any kind onto Gridstore storage nodes.
10. TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF ELECTRICAL PLUG TO WIDE SLOT
AND INSERT FULLY.
11. GRIDSTORE STORAGE NODES CONTAIN A LITHIUM BATTERY WHICH CAN EXPLODE IF
MISHANDLED. BATTERY IS NOT FIELD OR USER-SERVICEABLE. Please dispose of battery in a
manner consistent with local jurisdictions.
12. DRIVES IN GRIDSTORE STORAGE NODES ARE NOT FIELD REPLACEABLE OR USER-
SERVICEABLE. IF UNDER WARRANTY, THE STORAGE NODE SHOULD BE SENT BACK TO
MANUFACTURER FOR FAILURE ANALYSIS AND REPLACEMENT. FAILURE TO FOLLOW THIS
PROCEDURE WILL VOID YOUR WARRANTY.
13. Damage Requiring Service: Gridstore storage nodes should be serviced by an employee of
Gridstore, Inc. when: A. THE POWER SUPPLY CORD OR PLUG IS DAMAGED OR FRAYED; B.

12
LIQUID HAS SPILLED INTO GS-1000-1 OR GS-1000-2; C. GS-1000-1 OR GS-1000-2 HAS BEEN
EXPOSED TO RAIN OR WATER; D. GS-1000-1 OR GS-1000-2 DOES NOT OPERATE NORMALLY
WHEN YOU FOLLOW THE OPERATING INSTRUCTIONS; E. GS-1000-1 OR GS-1000-2 HAS BEEN
DROPPED OR THE CHASSIS DAMAGED; F. GS-1000-1 OR GS-1000-2 EXHIBITS A DISTINCT
CHANGE IN PERFORMANCE.
14. Use only the supplied Ethernet and power cables when operating GS-1000-1 or GS-1000-2.
Servicing: The user should not attempt to service Gridstore storage nodes beyond that described
as user service items in the FAQ section of this manual, the Troubleshooting sections of the Help
Files, or the support Knowledge Base. All other servicing should be referred to qualied service
personnel.
Cleaning: Unplug Gridstore storage nodes from the power outlet before cleaning. Do not use
liquid or aerosol cleaners; use a damp cloth. If GS-1000-1 or GS-1000-2 comes in contact with
any liquid, unplug the power adaptor and let Gridstore storage nodes dry thoroughly before
plugging back in.
PowerSource: Gridstore storage nodes should be operated only from the type of power source
indicated on the marking label or in this User Guide. If you are not sure of the type of power
supplied to your business, consult your local power company.
OverloadedPowerOutlets: Do not overload wall outlets and extension cords, this can result in
risk of re or electric shock.
ElectricShock: To reduce the risk of electric shock, do not disassemble GS-1000-1 or GS-1000-
2. Doing so will void the warranty. Take it to a quailed service person when service or repair work
is required. Opening or removing covers may expose you to dangerous voltage or other risks and
void your warranty. Incorrect reassembly can cause electric shock when GS-1000-1 or GS-1000-2
is used.
Moving: Avoid moving Gridstore storage nodes while plugged in to avoid shock and vibration
damage to the installed hard disk drives.
RepairTechnicianWarning! Before removing the power supply assembly, the AC cord MUST be
unplugged from the outside of the unit and the unit must be unpowered. The System Earthing
connections of the internal AC cable must not be removed if the system is powered on for
service access.
GS-1000-1andGS-1000-2SpecicationsandSystemsRequirements
Power Supply AC Input 100/240 V AC, 3.5/1.5 A, 60/50 Hz
Operating Temperature 10° – 35° C (50° – 95° F)
Non-operating (storage) -10° – 60° C (14° – 140° F)
Operating Humidity 5% – 80%
Dimensions 19.25 in wide x 1.75 in high x 9.84 in deep
(489 mm wide x 44 mm high x 250 mm deep)
Weight 10 lb 3 oz
Storage 3.5 in SATA I or II internal hard drives
Interfaces Ethernet
vController Microsoft®Windows®Operating Systems XP, 2003, Vista,
Windows 7, 2008

GETTING STARTED GUIDE 13
FCCComplianceandAdvisoryStatement
This product has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
product generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the manufacturer’s instruction manual, may cause harmful interference with
radio communications. Operation of this product in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
Notice:The FCC regulations provide that changes or modications not expressly
approved by Gridstore Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a
non-residential installation. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference with radio or television
reception, which can be determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the antenna of the radio/television receiver.
• Increase the separation between this equipment and the radio/television receiver.
• Plug the equipment into a different outlet so that the equipment and the radio/television
receiver are on different power mains branch circuits.
• Consult a representative of Gridstore or an experienced radio/television technician for ad-
ditional suggestions.
ResponsibleParty
Gridstore, Inc., 1975 Landings Drive, Mountain View, CA 94043.
BatteryDisposal
Your Gridstore storage nodes have internal batteries that preserve settings when the unit is off.
Do not attempt to change the battery. Only a Gridstore, Inc. certied technician can change the
battery. When the product has reached the end of its useful life, please dispose of it according to
your local environmental laws and guidelines.

14
LIMITEDWARRANTY–NORTHAMERICA
Coverage
The warranty obligations of Gridstore, Inc. are limited to the terms set forth herein. This Limited
Warranty applies only to: (i) product manufactured by or for Gridstore; and (ii) replacement
components sold by Gridstore, of the product manufactured by or for Gridstore; that can be
identied by the “Gridstore” trademark, trade name, or logo afxed to them (collectively, “Product”)
and is provided only to the original end-user purchaser of the Product (“You” or “Your”). Gridstore
warrants against defects in materials and workmanship under normal use for a period of: (i) ONE
(1) YEAR from the date of purchase by the original end-user purchaser (“Warranty Period”).
Subject to applicable law, Gridstore may require that You furnish proof of purchase details and/
or comply with registration requirements before receiving any portion of these warranty services.
Please refer to the online product documentation at http://www.gridstore.com/support for more
details on this and other matters on obtaining warranty service.
Subject to the terms and conditions herein, if a Product hardware defect arises and a valid claim
is received within the applicable Warranty Period, at its option, Gridstore will at its option either:
(1) repair such defect at no charge, using new or refurbished replacement parts; or (2) replace
the defective Product with a Product that is new or which has been manufactured from new or
serviceable used parts and is at least functionally equivalent to the original Product.
ExclusionsandLimitations
The Limited Warranty does not apply to any non-Product or any software, even if packaged or sold
with Product. Manufacturers, suppliers, or publishers, other than Gridstore may provide their own
warranties to You, but Gridstore, to the extent permitted by law, provides such manufacturer’s
products “as is”. SOFTWARE DISTRIBUTED BY GRIDSTORE WITH OR WITHOUT THE GRIDSTORE
BRAND NAME (INCLUDING, BUT NOT LIMITED TO SYSTEM SOFTWARE) IS NOT COVERED UNDER
THIS LIMITED WARRANTY. REFER TO THE LICENSING AGREEMENT ACCOMPANYING THE SOFTWARE
FOR DETAILS OF YOUR RIGHTS WITH RESPECT TO ITS USE.
GRIDSTORE DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. GRIDSTORE IS NOT RESPONSIBLE FOR DAMAGE ARISING FROM
FAILURE TO FOLLOW INSTRUCTIONS RELATING TO THE PRODUCT’S USE AND/OR STORAGE.
In no event does this limited warranty apply: (a) to damage caused by use with non-Products; (b)
to damage caused by accident, abuse, misuse, ood, re, earthquake or other external causes; (c)
to damage caused by operating the Product outside the permitted or intended uses described by
Gridstore; (d) to damage caused by service (including upgrades and expansions) performed by a
party other than an authorized representative of Gridstore or a Gridstore Authorized Reseller; (e)
to a Product or Product part that has been modied to signicantly alter functionality or capability
without the written permission of Gridstore; (f) to consumable parts, such as batteries, unless
damage has occurred due to a defect in materials or workmanship; or (g) if any Gridstore serial
number has been removed or defaced.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER
ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND GRIDSTORE SPECIFICALLY DISCLAIMS
ANY AND ALL STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF GRIDSTORE CANNOT
LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS, THEN TO THE

GETTING STARTED GUIDE 15
EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN
DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR, REPLACEMENT
OR REFUND SERVICE AS DETERMINED BY GRIDSTORE IN ITS SOLE DISCRETION. No Gridstore
reseller, agent, or employee is authorized to make any modication, extension, or addition to this
warranty.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, GRIDSTORE
IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL
THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL
OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF
MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR
ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH GRIDSTORE PRODUCTS AND ANY
FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.
GRIDSTORE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT
UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE
PROGRAMS OR DATA.
ConsumerProtectionLaws
IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR
REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Some countries, states and provinces do not allow the exclusion or limitation of incidental or
consequential damages or exclusions or limitations on the duration of implied warranties or condi-
tions, so the above limitations or exclusions may not apply to You. This warranty gives You specic
legal rights, and You may also have other rights that vary by country, state or province. This
Limited Warranty is governed by and construed under the laws of the country in which the product
purchase took place. Gridstore, the warrantor under this Limited Warranty, is identied at the end
of this document according to the country or region in which the product purchase took place.
ObtainingWarrantyService
Product Replacement: No Product may be returned directly to Gridstore without rst contacting
Gridstore for a Return Material Authorization (“RMA”) number. If it is determined that the Product
may be defective, You will be given an RMA number and instructions for Product return. An
unauthorized return, i.e. one for which an RMA number has not been issued, and/or one that does
not conform to the instructions given for Product return, will be returned to You at Your expense.
You are responsible for the costs incurred related to returning the Product to Gridstore pursuant to
the Product return instructions. Gridstore is responsible for the costs incurred related to shipping
the Product back to You In the event the Product is to be repaired or replaced, upon receipt of
the Product for which You were issued an RMA in accordance with the Product return instructions,
Gridstore shall ship to you a replacement Product by standard ground shipping. In the event the
Product is to be repaired or replaced, if You choose to provide Your credit card information to
Gridstore at the time You are issued an RMA, Gridstore will Advance Ship to You a replacement
Product, and You agree to promptly return Your Product at issue within seven (7) days of issuance
of the RMA number. In the event Gridstore does not receive the Product for which You were issued
an RMA within such seven (7) days, Your credit card will be charged the manufacturer’s suggested

16
retail price of the replacement Product. “Advance Ship” means if Your credit card information is
received: (i) before 1 pm local time, ship the same day; or (ii) after 1 pm local time, ship the next
business day.
Technical Support: During the Warranty Period, You, as part of this limited warranty coverage, are
entitled to access Gridstore’s online help resources to address any question about the Product
(“Online Help Resources”). In response to support requests, during local business hours (of
the location from which the Product was originally purchased), a Gridstore representative or
Gridstore Authorized Reseller will help determine whether Your Product requires service and, if it
does, will inform you how Gridstore will provide it. Gridstore or its Gridstore Authorized Resellers
will provide warranty service on Products that are tendered or presented for service during the
Warranty Period, as permitted by law. Warranty service will be provided from the country from which
the Product was originally purchased to the extent reasonably possible. Service options, parts
availability and response times will vary according to country.
Data Protection: You should make periodic backup copies of the data and programs contained
on the Product’s hard drive to protect Your data and as a precaution against possible operational
failures. Before You deliver your Product for warranty service it is Your responsibility to keep
a separate backup copy of the system software, application software and data, and disable
any security passwords. You will be responsible for reinstalling all such software, data and
passwords. GRIDSTORE AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE
TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON ANY MEDIA, OR
ANY NON-GRIDSTORE PRODUCT OR PART NOT COVERED BY THIS WARRANTY. RECOVERY AND
REINSTALLATION OF SYSTEM, APPLICATION SOFTWARE, AND USER DATA ARE NOT COVERED
UNDER THIS LIMITED WARRANTY.
GeneralInformation
The information contained herein is subject to change without notice. The only warranties for
Gridstore products and services are set forth in the warranty statements accompanying the
products and services. Nothing herein should be construed as constituting an additional warranty.
Gridstore shall not be liable for technical or editorial errors or omissions contained herein.
GENERAL INFORMATION This limited warranty shall be, in all respects, governed by and construed
under the laws of California, without regard to its conict of laws provisions, and the parties
submit to the exclusive jurisdiction of the courts of Santa Clara County, California. The information
contained herein is subject to change without notice in respect of subsequent Products you may
purchase. The only warranties for Gridstore products and services are set forth in the warranty
statements accompanying the products and services. Nothing herein should be construed as
constituting an additional warranty. Gridstore shall not be liable for technical or editorial errors or
omissions contained herein.

PN 070-00001-001 Rev 01
1975 Landings Drive
Mountain View, CA 94043
+1.650.515.3585
[email protected]
www.gridstore.com