4
TROUBLESHOOTING
The green LED does not turn on and
the device is reported as disconnected
on the internet plaorm
If the green LED is not lit, then the
device may be unable to be connected
to the Internet Plaorm.
• Check your internet connecon. If
you don’t seem to be able to access
the internet through the Wi-Fi router
then contact your Internet Service
Provider (ISP).
• Check that the server is accessible at
hps://hamsystems.eu or open the
smartphone app. If you are unable to
access the server, try again aer 5
minutes.
• Try to reset the device by using the
reset buon and wait a few seconds.
Repeat a few mes.
• Check that the device is connected to
your Wi-Fi router. A way this can be
achieved is by accessing the router’s
conguraon page. If none of the
above suggesons worked, then
repeat the steps 2-5 of the setup
instrucons.
The temperature measurement is way
o
• Check that you have connected the
PT-100 probe correctly and that
there is a good connecon between
the wires and the terminals
• Check that the PT-100 probe is not
damaged or cut.
• Check that your device is connected
and the connected status LED is fully
lit.
No dry contact reading
• Check your dry contact connecons.
• Check that the wires used are not cut
at any point.
• Check that your device is connected
and the connected status LED is fully
lit
• You may need to cycle the dry con-
tact once for it to appear on the app/
website
More in-depth documentaon, help, declaraons of conformity, instrucons for the
Internet plaorm, Terms and Condions, Privacy policy and more are available at
hps://hamsystems.eu