HANNspree HANNS.G HE247DPB User manual

LCD Display
HE247DPB(HSG1273)

User’s Manual OSD[V6.2]
2
Before operating the monitor, please read this manual thoroughly. This manual should be retained for
future reference.
FCC Class B Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
The device complies with Parts 15 of the FCC Rule. Operation is subject to the following two
conditions﹕(1) this device may not cause harmful interference﹔and (2) this device must accept any
interference received, including interference that may cause undesired operations.
CANADA
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulation.
【Optional, depend on selected model】
This device complies with requirement of EMC directive 2004/108/EC with regard to
Electromagnetic Compatibility, and 2006/95/EC and 93/68/EEC with regard to Low Voltage
directive.
【Optional, depend on selected model】
Socket-outlet shall be near the equipment and shall be accessible.

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RECYCLING INFORMATION
We, at HANNspree care very much about our environment protection strategy and firmly believe
that it helps us have healthier earth via appropriate treatment and recycling of industrial technology
devices at the end-of-life.
These devices contain recyclable materials, which can be re-decomposed and re-integrated into
brand-new marvels. On the contrary, other material can be classified to hazardous and poisoned
substances. We strongly encourage you to contact the provided information to recycle this product.
For more information, please visit
http://www.hannspree.eu/

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TABLE OF CONTENTS
SAFETY NOTICE.................................................................................................... 5
PRECAUTIONS.................................................................................................. 5
SPECIAL NOTES ON LCD MONITORS........................................................6
BEFORE YOU OPERATE THE MONITOR....................................................... 7
FEATURES...........................................................................................................7
CHECKING THE CONTENTS OF THE PACKAGE....................................7
INSTALLATION INSTRUCTIONS................................................................. 8
POWER.................................................................................................................8
SETTING THE MONITOR ON THE WALL..................................................9
MAKING CONNECTIONS............................................................................. 10
ADJUSTING THE VIEWING ANGLE.......................................................... 11
OPERATING INSTRUCTIONS...........................................................................12
GENERAL INSTRUCTIONS.......................................................................... 12
FRONT PANEL CONTROL............................................................................ 13
HOW TO ADJUST A SETTINGS....................................................................15
PLUG AND PLAY............................................................................................. 18
TECHNICAL SUPPORT (FAQ)........................................................................... 19
Q & A FOR GENERAL PROBLEMS.............................................................19
ERROR MESSAGE & POSSIBLE SOLUTIONS........................................ 21
APPENDIX.............................................................................................................. 23
SPECIFICATIONS............................................................................................23

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SAFETY NOTICE
1. The changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with the
emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modification to this equipment. It is the responsibilities of the user to correct such interference.
4. Only use attachments/accesories specified by the manufacturer.
WARNING:
To prevent fire or shock hazard, do not expose the monitor to rain or moisture. Dangerously high
voltages are present inside the monitor. Do not open the cabinet. Refer servicing to qualified
personnel only.
PRECAUTIONS
Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry tub,
swimming pool or in a wet basement.
Do not place the monitor on an unstable cart, stand, or table. If the monitor falls, it can injure a
person and cause serious damage to the appliance. Use only a cart or stand recommended by the
manufacturer or sold with the monitor. If you mount the monitor on a wall or shelf, use a
mounting kit approved by the manufacturer and follow the kit instructions.
Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure
reliable operation of the monitor and to protect it from overheating, be sure these openings are
not blocked or covered. Do not place the monitor on a bed, sofa, rug, or similar surface. Do not
place the monitor near or over a radiator or heat register. Do not place the monitor in a bookcase
or cabinet unless proper ventilation is provided.
The monitor should be operated only from the type of power source indicated on the label. If you
are not sure of the type of power supplied to your home, consult your dealer or local power
company.
Unplug the unit during a lighting storm or when it will not be used for long period of time. This
will protect the monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric
shock.
Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a
fire or electric shock. Never spill liquids on the monitor.
Do not attempt to service the monitor by yourself; opening or removing covers can expose you
to dangerous voltages and other hazards. Please refer all servicing to qualified service personnel.
The wall socket shall be installed near the equipment and shall be easily accessible.

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SPECIAL NOTES ON LCD MONITORS
The following symptoms are normal with LCD monitor and do not indicate a problem.
Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off the
Power Switch and then turn it on again to make sure the flicker disappears.
You may find slightly uneven brightness on the screen depending on the desktop pattern you use.
The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or
less such as a missing pixel or a pixel lit all of the time.
Due to the nature of the LCD screen, an afterimage of the previous screen may remain after
switching the image, when the same image is displayed for hours. In this case, the screen is
recovered slowly by changing the image or turning off the Power Switch for hours.
If the screen suddenly flashes erratically or the backlighting fails, please contact your dealer or
service center for repair. Do not attempt to repair the monitor yourself.

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BEFORE YOU OPERATE THE MONITOR
FEATURES
60cm / 23.6” Wide Screen W-LED Backlight Monitor
Crisp, Clear Display for Windows
EPA ENERGY STAR®【Optional, depend on selected model】
GP Green Product
Ergonomic Design
Space Saving, Compact Case Design
CHECKING THE CONTENTS OF THE PACKAGE
The product package should include the following items:
LCD Monitor
Cables and User manual
Power Cord Warranty Card
(optional) Quick Start Guide
VGA Cable Audio Cable
(optional)
DVI Cable
(optional)

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INSTALLATION INSTRUCTIONS
INSTALL
REMOVE
Installing and Removing the Base
INSTALLATION:
1. Turn the monitor over and set it upside down.
2. Attach the base to the monitor column (Figure 1).
3. Rotate the base as shown in the illustration (Figure 2) until a 'click' is heard.
REMOVAL:
1. Turn the monitor over and set it upside down.
2. Use a tool to push the "a" point to unlock the base, then rotate the base as shown in the
illustration (Figure 1).
3. Detach the base from the monitor(Figure 2).
POWER
POWER SOURCE:
1. Make sure that the power cord is the correct type required in your area.
2. This LCD monitor has an Internal universal power supply that allows operation in either
100/120V AC or 220/240V AC voltage area (No user adjustment is required.)
3. Connect the AC-power cord one end to your LCD monitor’s AC-input socket, the other end to
wall-outlet.

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SETTING THE MONITOR ON THE WALL
DISSEMBLING THE STAND BASE:
1. Disconnect all the cables and cords from the Monitor to prevent breakage.
2. Carefully place the Monitor face down on a soft and flat surface (blanket, foam, cloth, etc) to
prevent any damage to the Monitor.
3. Remove the 3 screws so that the stand base can be removed.
4. Gently remove the stand base.
(For reference only)
WALL MOUNTING THE MONITOR:
1. Purchase a VESA compatible wall bracket:
VESA 100×100, 4 holes, M4, 8mm, 8kg.
2. Locate your ideal Monitor position on the wall.
3. Fix the wall bracket firmly on the wall.
4. Secure the Monitor to the bracket using the 4 mount holes on the back and center of the Monitor.
Note:
Please read the instructions of your specific wall bracket to properly wall mount the Monitor.
The pitch of the mounting holes is 100mm horizontally and 100mm vertically.
The screws type required is metric: M4, 8mm length.
The Monitor stand base can be screwed on a table or a hard surface using the hole on the back of
the stand base.
For use only with UL listed wall mount bracket.
*Installing the LCD Monitor requires special skill that should only be performed by qualified service
personnel. Customers should not attempt to do the work themselves. Hanns.G bears no responsibility
for improper mounting or mounting that results in accident or injury. You can ask a qualified service
personnel about using an optional bracket to mount the Monitor to the wall.

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MAKING CONNECTIONS
CONNECTING TO A PC
Turn off your computer before performing the procedure below.
1. Connect one end of the VGA cable to the back of the monitor and connect the other end to the
computer’s VGA port.
2. Connect one end of the DVI cable (optional) to the back of the monitor and connect the other end
to the computer’s DVI port.
3. Connect the audio cable between the monitor's audio input and the PC's audio output (green port).
4. Plug one end of the AC power cord to the LCD monitor’s AC input socket, and the other end to
Wall outlet.
5. Turn on your monitor and computer.
Figure.2. Connecting to a PC
1 LINE IN(optional) 2 VGA Input
3 DVI Input (optional) 4 Power AC Input

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ADJUSTING THE VIEWING ANGLE
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the
monitor’s angle to your own preference.
Hold the stand so you do not topple the monitor when you change the monitor’s angle.
You are able to adjust the monitor’s angle from -3

to 17

.
Figure.3. Monitor Angle
NOTES:
Do not touch the LCD screen when you change the angle. It may cause damage or break the
LCD screen.
Be careful not to place fingers or hands near the hinges when tilting the monitor, otherwise
pinching can result.

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OPERATING INSTRUCTIONS
GENERAL INSTRUCTIONS
Press the power button to turn the monitor on or off. The other control buttons are located on the
front panel of the monitor (See Figure 4). By changing these settings, the picture can be adjusted to
your personal preferences.
The power cord should be connected.
Connect the Signal cable from the monitor to the VGA card.
Press the power button to turn on the monitor. The power indicator will light up.
Menu / Return
▲[+]
Brightness adjustment button
▼[-]
Volume adjustment button
[The availability of this function depends upon the
selected model]
Auto adjustment/ Enter
《Analog Input Models》
Input source change/ Enter
《Digital Input Models》
Power Button
Figure.4. Control Panel Buttons

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FRONT PANEL CONTROL
Power Button:
Press this button to switch ON/OFF of monitor’s power.
Power Indicator:
Green — Power On mode.
Orange — Power Saving mode.
MENU / Return:
Turn the OSD menu on/off or return to the previous menu.
Adjust ▲▼:[The availability of this function depends upon the selected model]
1. Adjust Brightness and volume when the OSD is off.
2. Navigate through adjustment icons when OSD is ON or adjust a function when function is
activated.
【i】Button: 《Analog Input Models》
1. The OSD menu is used as《confirmation》function during start-up.
2. The 「Auto adjustment」function works only for VGA input. (The auto adjustment function is
used to optimize the 「horizontal position」,「vertical position」,「clock」,and 「phase」.)
【i】Button: 《Digital Input Models》
1. Press【i】to enter Source selections. (Selections include VGA, DVI, etc. The actual selections
may very depending on the models. This function is only available in models with digital
inputs)
2. The OSD menu is used as《confirmation》function during start-up.
3. Press and hold this button more than 3 seconds will start 「Auto Adjust」function when using
VGA input only. (The auto adjustment function is used to optimize the 「horizontal position」,
「vertical position」,「clock」,and 「phase」.)
Hotkeys:
1. Restore Brightness and Contrast defaults:
To reset both the Brightness and Contrast to their default values, press the 【▲】and【▼】keys
at the same time.
2. ASPECT RATIO:
Press【MENU】+【▼】key to change to 「FULL MODE」or 「FIT MODE」.
3. Change Resolution:
For similar screen display resolutions (see table below), the screen resolution can be changed by
pressing the【MENU】+【▲】button to achieve the optimal display quality.
4. Change Preset Mode: [The availability of this function depends upon the selected model]
Press【MENU】key for 3 seconds to select one of the following modes「PC」,「MOVIE」,
「GAME」,「ECO」. Default is「PC」.

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Resolution
640×400@70Hz ↔ 720×400@70Hz
640×480@60Hz ↔ 720×480@60Hz
1024×768@70Hz ↔ 1280×768@70Hz
1280×768@60Hz ↔ 1360×768@60Hz
1400×1050@60Hz ↔1680×1050@60Hz
1400×1050@RB 60Hz ↔1680×1050@RB 60Hz
1400×1050@75Hz ↔1680×1050@75Hz
1440×900@60Hz ↔1600×900@60Hz
1360×768@60Hz ↔1366×768@60Hz
1280×960@60Hz ↔1600×900@60Hz
** The screen resolutions available will depend on the purchased model.
NOTES:
Do not install the monitor in a location near heat sources such as radiators or air dusts, or in a
place subject to direct sunlight, or excessive dust or mechanical vibration or shock.
Save the original shipping box and packing materials, as they will come in handy if you ever
have to ship your monitor.
For maximum protection, repackage your monitor as it was originally packed at the factory.
To keep the monitor looking new, periodically clean it with a soft cloth. Stubborn stains may be
removed with a cloth lightly dampened with a mild detergent solution. Never use strong solvents
such as thinner, benzene, or abrasive cleaners, since these will damage the cabinet. As a safety
precaution, always unplug the monitor before cleaning it.

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HOW TO ADJUST A SETTINGS
BRIGHTNESS/ CONTRAST
BRIGHTNESS
Adjust the brightness value of the display according to your
preference. Select「BRIGHTNESS」option to adjust the
brightness value.
CONTRAST
Adjust the contrast value of the display according to your
preference. Select「CONTRAST」option to adjust the contrast
value.
ACTIVE CONTRAST
Optimal setting for high contrast images or videos. The dark and
light areas of the image are automatically detected, and the
contrast is enhanced to provide a clearer, sharper image. Also,
you may select the「ACTIVE CONTRAST」option.
PRESET MODE
Select the preset mode according to your preference: PC/
MOVIE/ GAME/ ECO
[The availability of this function depends upon the selected
model]
INPUT SETTING
INPUT SETTING
Select the 「INPUT SETTING」option to change between analog
(VGA) or Digital (DVI) source. Enter the option and select
Analog or Digital. [Dual input mode optional]
AUTO SEARCH
From the Signal Selection menu, select the 「AUTO SEARCH」
option to activate or deactivate the automatic signal search
function. [For DVI/ HDMI Input only]
COLOR SETTING
WARM
NATURE (6500K)
COOL
Adjust the color temperature value of the display according to
your preference: WARM /NATURE/ COOL.
USER
Move the cursor to the User option and select it,
1. To adjust the red, enter the「R」option and adjust the level.
2. To adjust the green, enter the「G」option and adjust the level.
3. To adjust the blue, enter the「B」option and adjust the level.
IMAGE SETTING
AUTO ADJUST
The auto adjustment function is used to optimize the
「H-POSITION」,「V-POSITION」,「CLOCK」,and「PHASE」.
[For VGA Input only]
ASPECT RATIO
When the aspect ratio of screen is distorted, you may make
adjustments by using this function.「FULL」indicates full screen

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display, which does not ensure the image is shown as is or in
initial scale.「FIT」indicates scaling by the proportion of original
images, which may cause the screen showing black bands. [The
availability of this function depends upon the selected model]
H-POSITION
Select the「H-POSITION」option to shift the screen image to the
left or right. Enter the option and adjust the level. [For VGA
only]
V-POSITION
Select the 「V-POSITION」option to shift the screen image up or
down. Enter the option and adjust the level. [For VGA only]
CLOCK
Select the 「CLOCK 」option to reduce the vertical flicker of
characters on the screen. Enter the option and adjust the level.
[For VGA only]
PHASE
Select the「PHASE」option to reduce the horizontal flicker of
characters on the screen. Enter the option and adjust the level.
[For VGA only]
SHARPNESS
Select the「SHARPNESS」option to adjust the sharpness of the
display. Set the value from -2 to 2.
VIDEO MODE
Choose「VIDEO MODE」or 「PC MODE」for video
transmission. While using HDMI or HDMI to DVI ports for
video transmission, the video will appear cut off slightly around
the edge; choose「PC MODE」to view videos with complete
image. (VIDEO MODE only functions for inputs from HDMI or
DVI that supports HDCP video (YUV format))
RESPONSE TIME
Setup the display response time through the Response time
function. Available settings are MINIMUM,
INTERMEDIATE, and MAXIMUM.[This feature is limited to
specific models only.]
OSD SETTING
LANGUAGE
Select 「LANGUAGE」option to change the language of the
OSD. Enter the option and select a language. [Reference only,
the OSD Language depends on the selected model]
H-POSITION
Select「H-POSITION」option to adjust the horizontal position of
the OSD. Enter the option and adjust the level.
V-POSITION
Select 「V-POSITION」option to adjust the vertical position of
the OSD. Enter the option and adjust the level.
TRANSPARENCY
Select 「TRANSPARENCY」option to adjust the transparency of

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the OSD. Enter the option and adjust the level.
OSD TIME-OUT
Select 「OSD TIME-OUT」option to set the OSD time out from
10 to 100 seconds. Enter the option and adjust the level.
OSD COLOR
To choose the color combination of the OSD window, select
「OSD COLOR」option under 「OSD SETTING」menu, choose
modes 1/2/3.
SYSTEM
AUDIO INPUT
While transferring via the HDMI port, it is recommended to set
AUDIO INPUT to HDMI; if no sound is outputted, it is
recommended to select AUDIO INPUT as PC, and make sure the
PC audio output cable is connected to monitor’s LINE IN (or
AUDIO IN) port. [For HDMI Input only]
VOLUME
Select the 「VOLUME」option to change the volume level. Enter
the option and adjust the level. [This function applies only to
models with incorporated audio.]
●By high volume, risk of hearing damage exists.
MUTE
Select the「MUTE」option to switch the function On or Off. [The
availability of this function depends upon the selected model.
Adjusting the volume while muted cancels Mute mode.]
DDC/CI
Select the 「DDC/CI」option to switch the function On or Off.
[Dual input mode optional]
FACTORY RESET
Select the 「FACTORY RESET」option to reset to the monitor’s
default setting. This will erase the current settings. Enter the
option and select On or Off.
INFORMATION Display Horizontal frequency/Vertical frequency/Resolution
information.

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PLUG AND PLAY
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD.
It allows the monitor to inform the host system of its identity and, depending on the level of DDC
used, communicate additional information about its display capabilities. The DDC2B is a
bidirectional data channel based on the I²C protocol. The host can request EDID information over the
DDC2B channel.
THIS MONITOR WILL APPEAR TO BE NON-FUNCTIONAL IF THERE IS NO VIDEO
INPUT SIGNAL. IN ORDER FOR THIS MONITOR TO OPERATE PROPERLY, THERE
MUST BE A VIDEO INPUT SIGNAL.

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TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
PROBLEM & QUESTION POSSIBLE SOLUTION
Power LED is not on *Check if the Power Switch is in the ON position.
*Power Cord should be connected.
No Plug & Play
*Check if the PC system is Plug & Play compatible.
*Check if the Video Card is Plug & Play compatible.
*Check if any plug pins on the VGA or DVI
connector are bent.
The display is too dark or too bright. *Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is
present in the picture
*Move electrical devices that may cause electrical
interference.
The power LED is ON (Orange) but
there’s no video or no picture.
*Computer Power Switch should be in the ON
position.
*Computer Video Card should be snugly seated in its
slot.
*Make sure monitor’s video cable is properly
connected to the computer.
*Inspect monitor’s video cable and make sure none
of the pins are bent.
*Make sure computer is operational by hitting the
CAPS LOCK key on the keyboard while observing
the CAPS LOCK LED. The LED should either turn
ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED,
GREEN, or BLUE)
*Inspect the monitor’s video cable and make sure that
none of the pins are bent.
Screen image is not centered or sized
properly.
* Adjust pixel frequency CLOCK and PHASE or
press hot-key ( i Button).
Picture has color defects
(White does not look white) *Adjust RGB color or select color temperature.
The screen resolution needs to be adjusted
*Use win 2000/ME/XP Right click anywhere on
desktop and select Properties>Settings>Screen
Resolution. Use the silder to adjust the reslution
and click Apply.
No sound is outputted from monitor’s
built-in speaker
*Make sure PC audio output cable is connected to
screen’s LINE IN port (or AUDIO IN port).
*Make sure the sound volume adjustment can be
clearly identified.
*Make sure the System >Silence option in the
monitor menu is on.
*While transferring via HDMI port but no sound is
outputted, it is recommended to select AUDIO

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INPUT as a PC option, and make sure PC audio
output cable is connected to monitor’s LINE IN
port(or AUDIO IN port).
Addendum related to Windows 7/ Windows 8
When you encounter display problem under Windows 7/ Windows 8, you need to do the following:
1. Make sure your PC computer (Hardware requirement) can support Windows 7/ Windows 8.
2. Make sure your video card can run Windows 7/ Windows 8.
3. If your video card can support Windows 7/ Windows 8, need to install the latest Windows 7/
Windows 8 driver of your video card.
Suggest to do the following:
1. Install the latest Windows 7/ Windows 8 video driver of your video card.
2. Try to use the recommended display resolution that is supported by the monitor.
3. If the recommended display resolution is not working, try the second recommended display
resolution.
1 2
35,56cm / 14” (16:9) 1366×768@60Hz 1366×768@50Hz
39,6cm / 15.6” (16:9) 1366×768@60Hz 1366×768@75Hz
40,64cm / 16” (16:9) 1366×768@60Hz 1366×768@50Hz
43,2cm / 17” (16:10) 1440×900@60Hz 1440×900@75Hz
47cm / 18.5” (16:9) 1366×768@60Hz 1366×768@75Hz
48,3cm / 19” (5:4) 1280×1024@60Hz 1280×1024@75Hz
48,3cm / 19” (16:10) 1440×900@60Hz 1440×900@75Hz
51cm / 20” (16:9) 1600×900@60Hz 1600×900@50Hz
56cm / 22” (16:10) 1680×1050@60Hz 1680×1050@50Hz
54,6cm / 21.5” (16:9)
58,4cm / 23” (16:9)
60cm / 23.6” (16:9)
62,5cm / 24.6 (16:9)
1920×1080@60Hz 1920×1080@50Hz
70cm / 27.5” (16:10) 1920×1200@60Hz 1920×1200@50Hz
And if you still have display problem after doing the above procedure, please visit Hanns.G
support and Service Website: http://www.hannspree.eu/en/monitors
Windows is a registered trademark of Microsoft Corporation.